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[quote="john314buyer"][quote="Cupid"]I'd recommend that first you use: to confirm that you are using the right Gixen id.[/quote] thank you for your comment. I tried, and this time i received an email with the username, and it was the same... the email with the password never arrived again - is it because it wants the same first name as set up earlier? I tried 2 combinations of my name and both did not work[/quote]
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mario
Posted: Tue Sep 20, 2022 12:49 pm
Post subject:
Please email me from the email address on file and include your username - I will provide you with a link to reset your password.
Cupid
Posted: Tue Sep 20, 2022 3:01 am
Post subject:
OK,
In that case please email the details to Mario direct at the support address given on the
Contact page
. The most important of those details being your Gixen id, but also supply the names that you have tried that did not work.
john314buyer
Posted: Mon Sep 19, 2022 7:45 pm
Post subject:
Cupid wrote:
I'd recommend that first you use:
to confirm that you are using the right Gixen id.
thank you for your comment.
I tried, and this time i received an email with the username, and it was the same...
the email with the password never arrived again - is it because it wants the same first name as set up earlier? I tried 2 combinations of my name and both did not work
Cupid
Posted: Mon Sep 19, 2022 5:10 am
Post subject:
I'd recommend that first you use:
https://www.gixen.com/forgotusername.php
to confirm that you are using the right Gixen id.
john314buyer
Posted: Sun Sep 18, 2022 6:53 pm
Post subject: unable to reset gixen password
I tried to reset the password - i gave the right username, but i did not receive any emails. Checked in spam etc.
It asks for my first name, which I gave - i go by a couple of first names and so wondering if that is the issue?
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