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[quote="Cupid"]Have you tried: https://www.gixen.com/forgotpassword.php ?[/quote]
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mario
Posted: Mon Dec 18, 2023 8:17 am
Post subject:
I updated now the code so that suspensions for this reason (failed login attemt) expire after 5 minutes.
Suspensions are necessary to deter attacks, but 5 minutes is good enough for this purpose.
attwoodmj
Posted: Sat Dec 16, 2023 9:26 am
Post subject: Account suspended
Ok, will do.
Thanks
Cupid
Posted: Sat Dec 16, 2023 9:23 am
Post subject:
In that case your best option is to email the details of your account direct to Mario at the support address given on the
Contact page
.
Always include your Gixen id in such communication and a brief explanation of the issue (but not passwords that you have tried, of course) and please give him a few days to get through to your request, it's a busy time of year for everyone.
attwoodmj
Posted: Sat Dec 16, 2023 9:18 am
Post subject: Account suspended
Yes - I tried that, reset the password, but still get the error message.
Cupid
Posted: Sat Dec 16, 2023 9:15 am
Post subject:
Have you tried:
https://www.gixen.com/forgotpassword.php
?
attwoodmj
Posted: Sat Dec 16, 2023 9:13 am
Post subject: Account suspended
Having entered my details incorrectly I now receive the message:
Your account has been suspended for the following reason: Too many failed login attempts (10).
I read on here that this resets after 1hr, but in my case over 24hrs later, the suspension is still in place.
Can an admin please help?
Thanks
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