Author Message
mario
PostPosted: Mon Sep 22, 2025 3:56 am    Post subject:

Todd,

Please email me, include your username and the link to this forum thread.
Cupid
PostPosted: Mon Sep 22, 2025 2:23 am    Post subject: Re: Same problem: password reset

Quote:
todd ruel wrote:
How do I change my contact email address?


That question was last addressed here.

Quote:
Log in here on the web interface.

On the 'My Snipes' page, near the top, press the 'Settings' button.

On the page that comes up, the email address is in the 'Notification' section.


Does that help you to resolve this issue ?
todd ruel
PostPosted: Sun Sep 21, 2025 8:56 pm    Post subject: Same problem: password reset

Hello.

I've been a dedicated customer for years, but it's impossible for me to change my password.

My contact email address is no longer in use. I need to change my contact email address so that you can send me the code to validate a pasword change.

How do I change my contact email address? I don't see any place where I can see my account details.

---Todd
k0t2
PostPosted: Thu Jun 12, 2025 10:51 am    Post subject:

Sorry, I just tried it again, and I still haven't received a reset code.
mario
PostPosted: Wed Jun 11, 2025 7:19 pm    Post subject:

There was an issue with one service on the front-end server that has been resolved now. Please try again, it should work now.
k0t2
PostPosted: Wed Jun 11, 2025 4:35 pm    Post subject: Can\'t reset password

I've been trying to reset my password for the last several days, but I'm not getting the password reset email message. I've checked my spam folder.

I've emailed support, but haven't heard back.

Suggestions?

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