 Posted: Fri Apr 10, 2026 2:05 am Post subject: |
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I refunded the most recent stripe payment, and the one made a year before that, as it was not necessary to maintain your subscription. I also cancelled recurring payments. Okay, but so far the credit doesn t appear on my cc statement, do you know how long does it take for stripe to do the refund? thx |
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| Posted: Sat Apr 04, 2026 11:24 am Post subject: |
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I refunded the most recent stripe payment, and the one made a year before that, as it was not necessary to maintain your subscription. I also cancelled recurring payments. As for the second question - the price is increasing over time, but I typically keep the same rate for users that they had at the time when they subscribed. It's a sort of way to thank users for supporting Gixen over the years, as the real (inflation-adjusted) rate drops this way (by staying nominally the same). |
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| Posted: Sat Apr 04, 2026 3:10 am Post subject: |
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The only one of these that I can address directly without Mario's input is:
The price of a new subscription does rise over time, once set up the price remains the same for that subscription though... So people with older (grandfathered) subscriptions pay less, forever. That's a result of a system set up, as I previously indicated, whereby payments are forwarded by the payment processor not requested by Gixen. With that in mind, you must have some relationship with Stripe for them to continue to send payments on your behalf, whether or not they are sending you emails, or you are receiving them... It might be a good idea for you to try to contact them directly in order to sort out how you can also improve the relationship that you have with them. |
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| Posted: Sat Apr 04, 2026 12:53 am Post subject: |
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not sure I understand? both? I had only one payment made through stripe this year? as I said, stripe doesn t send any emails at all after payment /debit was made, and I can t find anything on their website how to stop the recurrent payment? how am I supposed to cancel it as otherwise this is going to happen again next year? and what do you mean by ? If you want the same (grandfathered) pricing for the future subscription payments please let me know. |
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| Posted: Fri Apr 03, 2026 10:34 am Post subject: |
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| Gixen sends the same emails for stripe payments, not sure why you haven't received them.
Both Stripe payments are now refunded. I recommend you use paypal in the future. If you want the same (grandfathered) pricing for the future subscription payments please let me know. |
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| Posted: Fri Apr 03, 2026 8:56 am Post subject: Re: subscription for 2026 was paid twice |
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| and stripe actually doesn t send any notifications either when a payment is made to you (as opposed to Paypal), so that s not good either, which is the reason I only noticed the 2nd payment one month later on the cc slip | |
| Posted: Fri Apr 03, 2026 8:21 am Post subject: Re: subscription for 2026 was paid twice |
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I dont have a stripe account for paying fees like yours? didn t your system automatically forward me to stripe when I wanted to pay with CC? I went to stripe and couldn t find anything realted to any gixen subcription there? the fees you charged me on feb23 doesn t even show there |
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| Posted: Thu Apr 02, 2026 4:27 am Post subject: |
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| Please email me, refund is not an issue, ever. | |
| Posted: Thu Apr 02, 2026 3:30 am Post subject: Re: subscription for 2026 was paid twice |
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I presume to the support email address ?
It's probably best to assume that an arrangement that you set up is still active, until you request it not to be, with the payment processor.
You do get a receipt from the payment processor though, don't you ?
Your subscription period does increase to reflect what you've paid for though, doesn't it ?
Payments are sent periodically by the payment processor as instructed by you, not requested by Gixen, so you'd need to log in to your
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| Posted: Thu Apr 02, 2026 3:11 am Post subject: subscription for 2026 was paid twice |
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| I was charged twice for 2026, I wrote mails to Mario who is not answering any of these???
I first paid direclty with paypal (95N36705G5487105U), in the past I had issues with payment and the recurring subscription and wasn t aware the the recurring payment was still active, which means that another payment was again directly debited a couple of days later from the stripe payment (vísa cc) --> sub_1QvMJEH3UtQxmdJJN0Q2mtcM a major issue on gixen that no one gets any official invocie from you and of course absolutely no email stating that the subscription was reactivated, even less the system having double charged! Please refund the difference, also how can one deactivate the recurring subsscription, I see no links on the setting to be able to do this |
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