| Author |
Message |
| Guest |
 Posted: Fri Sep 11, 2026 5:48 am Post subject: |
|
| Quote: | | Quote: |
if it doesn't work and support doesn't actual email back? |
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's hear them, I'm all ears. |
If you don't think this was unnecessary condescension, you shouldn't be doing \"customer service\" for Mario.
P.S. The email server for Given has setup issues and immediately goes to Spam.
| Quote: |
Be careful with this message.
This message isn't authenticated and the sender can't be verified. Use caution when clicking links, downloading attachments, or replying with personal information.
|
|
|
 |
| Guest |
| Posted: Fri Sep 11, 2026 5:44 am Post subject: |
|
| Quote: | | Quote: | | I was immediately met with \\\"It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?\\\". |
I corrected this for you, as above.
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner. Make sure to also check your spam folder, and your filters. |
Please stop replying to this thread. You clearly came at me with an attitude from the get go and got upset I dared no back down immediately.
I forwarded Mario my email showing zero reply from behind, let alone one the same day. That's not calling him a liar. That's saying \"I have no email from you, especially one on the same day.\" |
|
|
| mario |
| Posted: Fri Sep 11, 2026 3:13 am Post subject: |
|
| Quote: |
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner. |
It's OK, Mario has a thick skin, developed over 20 years of Gixen customer support. Emotions run high when it comes to auctions. |
|
|
| mario |
| Posted: Fri Sep 11, 2026 3:06 am Post subject: |
|
| Quote: | | Hi Mario, my email was not responded to. You may me thinking of someone else? I just forwarded my email again to support at gixen.com. |
Is your Gixen username \"****ycollectibles\"? (first 5 letters covered for privacy)? Can you please email support@gixen.com again and include URL of this forum thread? |
|
|
| Cupid |
| Posted: Fri Sep 11, 2026 1:54 am Post subject: |
|
| Quote: | | I was immediately met with \"It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?\". |
I corrected this for you, as above.
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner. Make sure to also check your spam folder, and your filters. |
|
|
| Guest |
| Posted: Thu Sep 10, 2026 7:57 pm Post subject: |
|
Hi Mario, my email was not responded to. You may me thinking of someone else? I just forwarded my email again to support at gixen.com.
I don't think Cupid was being helpful at all. I was immediately met with \"well what do you expect us to do\". |
|
|
| mario |
| Posted: Sun Sep 06, 2026 12:51 am Post subject: |
|
I responded to your email within 5 hours of you sending it, this was some 10 days ago. Please check your email again.
Not sure why you find it appropriate to insult other users who are just trying to help. This forum is public, meant for users to help each other when possible, and over the (many) years Cupid has been nothing but helpful. |
|
|
| Guest |
| Posted: Tue Sep 01, 2026 8:29 am Post subject: |
|
[quote=\"Cupid\"] | Quote: |
Mario is the owner.
I don't think there are any employees as such, and I'm certainly not one.
|
Officious interloper it is, then.
| Quote: |
I wasn't the one that came here looking for that. |
Truly fascinating that you attempt to stroke your own ego on a website you aren't an employee or owner of with poor attempts at condescension that aren't even valid. |
|
|
| Cupid |
| Posted: Tue Sep 01, 2026 8:16 am Post subject: |
|
| Quote: |
Are you an employee of Gixen or just an officious interloper? |
Mario is the owner.
I don't think there are any employees as such, and I'm certainly not one.
I wasn't the one that came here looking for that. |
|
|
| Guest |
| Posted: Tue Sep 01, 2026 4:24 am Post subject: |
|
| Quote: |
So, no important lessons then, other than you personally are a bit upset ? |
Are you an employee of Gixen or just an officious interloper?
Just so summarize your entire argument: hoping support would email within 6 days of an error on a paid product is unreasonable. Really useful
Seek help. |
|
|
| Cupid |
| Posted: Tue Sep 01, 2026 3:10 am Post subject: |
|
So, no important lessons then, other than you personally are a bit upset ? |
|
|
| Guest |
| Posted: Tue Sep 01, 2026 2:27 am Post subject: |
|
| Quote: | | Quote: |
if it doesn't work and support doesn't actual email back? |
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's here them, I'm all ears. |
Absolutely wonderful condescension. You're right, my sincere apologies for expecting a support email back within a few days about a paid service not working. You are completely correct.
Consider stepping off the internet if you have this much attitude for no reason. |
|
|
| Cupid |
| Posted: Tue Sep 01, 2026 1:49 am Post subject: |
|
| Quote: |
if it doesn't work and support doesn't actual email back? |
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's hear them, I'm all ears. |
|
|
| Guest |
| Posted: Mon Aug 31, 2026 9:39 pm Post subject: |
|
| Quote: | | Quote: | | no longer visible on the main snipe page. |
Yes, it only stays there for a few days... and the History only contains an amalgamated status.
Well, at least we're more aware to look at both tabs, in good time, if it ever happens again. Other than further analysis, there wasn't anything we could do about this one, after the fact, anyway. |
Well, I sent an email minutes after it happened. What's the point of paying for a mirror service if it doesn't work and support doesn't actual email back? |
|
|
| Cupid |
| Posted: Sat Aug 29, 2026 1:54 am Post subject: |
|
| Quote: | | no longer visible on the main snipe page. |
Yes, it only stays there for a few days... and the History only contains an amalgamated status.
Well, at least we're more aware to look at both tabs, in good time, if it ever happens again. Other than further analysis, there wasn't anything we could do about this one, after the fact, anyway. |
|
|
| Guest |
| Posted: Fri Aug 28, 2026 11:33 pm Post subject: |
|
| Quote: | | It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ? |
I don't recall what the Mirror tab said and now it's no longer visible on the main snipe page. :cry: |
|
|
| Cupid |
| Posted: Fri Aug 28, 2026 2:02 am Post subject: |
|
| It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ? |
|
|
| carmino |
| Posted: Thu Aug 27, 2026 8:22 pm Post subject: Error: HTTP TIMEOUT (77) |
|
| Snipe did not go off for item 398304301464. I pay for the mirror service. Error shown is HTTP TIMEOUT (77). Any clue what went wrong? Thank you. |
|
|