Author |
Message |
Topic: Still Pop up ads on gixen every time I open. |
Cupid
Replies: 1
Views: 120
|
Forum: Support Posted: Sun May 19, 2024 5:44 am Subject: Still Pop up ads on gixen every time I open. |
Have you turned them 'Off' at the top right of the snipes page ? |
Topic: Gixen can\'t login. No interface showing up |
Cupid
Replies: 2
Views: 222
|
Forum: Support Posted: Thu May 16, 2024 1:50 am Subject: Gixen can\'t login. No interface showing up |
From a different angle, can you explain what advantages there were to the old route for logging in, as opposed to the new one ?
Is it in any way related to [url=https://www.gixen.com/forum/viewtopi ... |
Topic: Issue with subscription |
Cupid
Replies: 7
Views: 438
|
Forum: Support Posted: Wed May 15, 2024 8:56 am Subject: Re: Subscription Status |
When do you receive the mlmauction wrote:
error message and what is the exact wording ?
With issues related to payments not being reflected in the service available, it is generally best to email ... |
Topic: refund |
Cupid
Replies: 2
Views: 216
|
Forum: Support Posted: Wed May 15, 2024 3:36 am Subject: refund |
Please email all the details to Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page and he will sort this out for you. |
Topic: Ad pop-ups when I try to place bids. Unsolicited |
Cupid
Replies: 1
Views: 180
|
Forum: Support Posted: Tue May 14, 2024 2:07 am Subject: Ad pop-ups when I try to place bids. Unsolicited |
If you are a Gixen Mirror subscriber there should be a toggle button, on the top right of the logged in snipes page, that allows you to turn the advertising off (or on). |
Topic: Email Notifications |
Cupid
Replies: 2
Views: 284
|
Forum: Support Posted: Tue May 14, 2024 2:03 am Subject: Email Notifications |
Try sending an email, about this, to Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Just the act of sending such an email might be enough ... |
Topic: Gixen mirror subscriptions |
Cupid
Replies: 2
Views: 206
|
Forum: Suggestions and Ideas Posted: Tue May 14, 2024 1:57 am Subject: Gixen mirror subscriptions |
To help others, reading this suggestion, and noting that it doesn't even point out where to find the options currently...
They are at the top of the Settings page... which can be accessed by first ... |
Topic: reset username |
Cupid
Replies: 4
Views: 397
|
Forum: Support Posted: Sun May 12, 2024 2:14 pm Subject: reset username |
Whenever you're not receiving email that you expect from Gixen, it's always best to contact Mario direct at the support address, via the email address that you expect to be receiving them.
That's t ... |
Topic: Gixen button disappeared from Ebay listings |
Cupid
Replies: 2
Views: 254
|
Forum: Support Posted: Fri May 10, 2024 10:55 am Subject: Re: Gixen button disappeared from Ebay listings |
I cannot snipe
Yes, as Mario says (much more succinctly than me)...
You can still log in to this website, and cut and paste the auction numbers from Ebay... enter the amount you are willing to ... |
Topic: Issue with subscription |
Cupid
Replies: 7
Views: 438
|
Forum: Support Posted: Fri May 10, 2024 3:30 am Subject: Issue with subscription |
Yes, if it's failed to be credited to your Gixen account please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always includ ... |
Topic: Gixen Down |
Cupid
Replies: 2
Views: 316
|
Forum: Support Posted: Thu May 09, 2024 1:10 am Subject: Gixen Down |
Yes, you are right, we noticed, in the UK, that it was down for a short while... by the time I was made aware it was back up again though...
Fortunately for me I schedule my snipes at least a day i ... |
Topic: reset username |
Cupid
Replies: 4
Views: 397
|
Forum: Support Posted: Mon May 06, 2024 2:23 am Subject: reset username |
In cases where expected messages are not appearing in your Inbox, please first check your Spam folder on your mail system, and then if you still can't find the messages please email Mario direct at th ... |
Topic: “view Similar” Not |
Cupid
Replies: 1
Views: 271
|
Forum: Support Posted: Sun May 05, 2024 12:19 pm Subject: “view Similar” Not |
I suspect the “view Similar” part of he algorithm is on the Ebay side of things, so that's not likely to improve any time soon ... But I'm sure if it's not fit for purpose Mario can report that ba ... |
Topic: Gixen Statistics |
Cupid
Replies: 1
Views: 282
|
Forum: Support Posted: Sun May 05, 2024 12:16 pm Subject: Gixen Statistics |
I believe that display is updated via a background process... so I imagine that has failed to reschedule itself for some reason.
Thanks for reporting it. |
Topic: Listings do not show correct S&H value |
Cupid
Replies: 1
Views: 295
|
Forum: Support Posted: Sat May 04, 2024 4:03 am Subject: Listings do not show correct S&H value |
Yes, this is an issue I highlighted quite soon after it was originally introduced, many years ago.
I've even suggested that it would be better to remove this information than present inaccurate cos ... |
Topic: You are not eligible to bid on this item due to seller Stat |
Cupid
Replies: 2
Views: 675
|
Forum: Support Posted: Thu Apr 25, 2024 2:17 am Subject: You are not eligible to bid on this item due to seller Stat |
Miasopa456 wrote:
I honestly could have just submitted a real bid on eBay.
You could, and would have found the same result, since this is a restriction imposed by the seller.
However, if you ... |
Topic: Sellers name, cont. |
Cupid
Replies: 1
Views: 841
|
Forum: Suggestions and Ideas Posted: Tue Apr 23, 2024 3:00 am Subject: Re: Sellers name, cont. |
Vkbvwlqb wrote:
the web page doesn't seem to be working when I want to add a snipe from my watchlist.
Do you mean the 'IMPORT WL' function?... In which case, can you elaborate on how that is not w ... |
Topic: Sellers name |
Cupid
Replies: 1
Views: 755
|
Forum: Suggestions and Ideas Posted: Tue Apr 23, 2024 2:55 am Subject: Sellers name |
So, to be clear, as you've mentioned elsewhere, this relates to the mobile App(s), doesn't it ?
Also, for completeness, which one do you use, iOS or Android ? |
Topic: Credit card payments now available to buy Gixen Mirror |
Cupid
Replies: 5
Views: 8616
|
Forum: Announcements Posted: Thu Apr 11, 2024 2:06 am Subject: Credit card payments now available to buy Gixen Mirror |
I presume you are wanting to purchase a non-recurring option ? |
Topic: wanted the free snipes not the paid for want to cancell |
Cupid
Replies: 1
Views: 858
|
Forum: Support Posted: Wed Apr 10, 2024 1:30 am Subject: wanted the free snipes not the paid for want to cancell |
Only Mario can do that for you, please email him the details direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please include your Gixen id and ... |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 1
Views: 838
|
Forum: Support Posted: Tue Apr 09, 2024 5:55 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
I'm not sure what you mean by:
txtoth wrote:
a shipping address that isn't restricted to my ebay account
However, people do indeed use forwarding addresses, either of friends, or there are also ... |
Topic: How to get OLD format back?? |
Cupid
Replies: 3
Views: 5258
|
Forum: Support Posted: Sat Apr 06, 2024 11:24 am Subject: How to get OLD format back?? |
Is this an issue with zooming your display?
I find that if I zoom the web interface to more than 100%, I get the Mobile interface, even on my desktop, so I avoid doing that.
In fact, for my curr ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 70
Views: 1409920
|
Forum: Announcements Posted: Thu Apr 04, 2024 2:46 pm Subject: Gixen Desktop Manager (64-bit) released |
Ramona wrote:
It's the last sentence
Ah yes, just goes to show how often we read the front page once we get used to how things work...
Also, finally found where it still says:
Cost of Gixen Mi ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
|
Forum: Support Posted: Thu Apr 04, 2024 1:28 pm Subject: Re: Link not working |
Ramona wrote:
Link doesn't seem to work.
OK, I fixed it (and elsewhere). |
Topic: Password Reset |
Cupid
Replies: 1
Views: 1033
|
Forum: Support Posted: Thu Apr 04, 2024 3:44 am Subject: Password Reset |
Please first check your spam folder to see if your email provider has sent it there.
If they've blocked it completely please email Mario direct at the support address provided on the [url=https://w ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 6624
|
Forum: Support Posted: Thu Apr 04, 2024 3:02 am Subject: Error Sending Data 12175, couldn\'t log on |
Does anyone have any failures on an operating system later than Windows 7 ? |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 6624
|
Forum: Support Posted: Wed Apr 03, 2024 9:55 am Subject: Error Sending Data 12175, couldn\'t log on |
I don't have any Windows 7 equipment left. Mario might have.
It's getting harder with each passing year to support that OS, Microsoft stopped support themselves at the beginning of 2020. |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 6624
|
Forum: Support Posted: Wed Apr 03, 2024 1:10 am Subject: Error Sending Data 12175, couldn\'t log on |
I didn't say there was something you had done wrong.
There is a difference between your situation and mine, because it works for me, but not for you... We just haven't worked out, between us, what ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 6624
|
Forum: Support Posted: Tue Apr 02, 2024 6:35 am Subject: Error Sending Data 12175, couldn\'t log on |
OK, thanks,
It still must be something to do with the account, i.e. something different between yours and mine as I can't find any issues running it at the moment. Issues that are hard to reproduce ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 6624
|
Forum: Support Posted: Tue Apr 02, 2024 2:48 am Subject: Error Sending Data 12175, couldn\'t log on |
Are you using Gixen accounts with an active Mirror subscription, or not ? |
Topic: ShopGoodwill |
Cupid
Replies: 42
Views: 159784
|
Forum: Suggestions and Ideas Posted: Tue Apr 02, 2024 2:46 am Subject: ShopGoodwill |
Does ShopGoodwill provide services to anyone that lives outside the USA ? |
Topic: Snipes not being displayed? |
Cupid
Replies: 3
Views: 1040
|
Forum: Support Posted: Mon Apr 01, 2024 4:17 am Subject: Snipes not being displayed? |
OK thanks,
I don't expect there will ever be a version of Desktop Manager for Apple OS's.
The Windows version appears to operate adequately under Wine.
It wouldn't help you with that many sni ... |
Topic: Snipes not being displayed? |
Cupid
Replies: 3
Views: 1040
|
Forum: Support Posted: Sun Mar 31, 2024 2:52 pm Subject: Snipes not being displayed? |
That is a lot.
Are you viewing them via the web interface or in the Desktop Manager ? |
Topic: only 4 listings allowed |
Cupid
Replies: 1
Views: 862
|
Forum: Support Posted: Sun Mar 31, 2024 2:39 am Subject: only 4 listings allowed |
You are limited to the number of snipes that you can schedule with a free account.
To remove this restriction you would need an active Mirror subscription. |
Topic: Fatal error re-authorizing Gixen |
Cupid
Replies: 2
Views: 1002
|
Forum: Support Posted: Sat Mar 30, 2024 8:23 am Subject: Fatal error re-authorizing Gixen |
This is something that Mario will have to look into.
Thank you for posting it here. |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 2271
|
Forum: Support Posted: Fri Mar 29, 2024 2:14 pm Subject: Pas éligible pour enchérir sur l\' article. |
tybichat wrote:
Would you like to receive just the article number?
Yes
tybichat wrote:
That wouldn't give you much guidance.
It's the only way that others (including Mario) can investigate any ... |
Topic: Why are you charging me monthly ..... |
Cupid
Replies: 2
Views: 1006
|
Forum: Support Posted: Fri Mar 29, 2024 1:55 pm Subject: Why are you charging me monthly ..... |
Did you sign up from the login pages, or from the Settings page ?
Any recurring subscription can be cancelled from within your Paypal account. That's where these things are set up to push funds, Gi ... |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 2271
|
Forum: Support Posted: Fri Mar 29, 2024 3:51 am Subject: Pas éligible pour enchérir sur l\' article. |
Everything has always worked well. Until the day when, while I was placing snipes with the same seller, the last one was displayed at 10:00 instead of 10:00, although the table marked \"scheduled ... |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 2271
|
Forum: Support Posted: Thu Mar 28, 2024 11:00 am Subject: Pas éligible pour enchérir sur l\' article. |
Not eligible to bid on item.
Hello, during my last snipe, the amount I typed was displayed as 10.00 instead of 10,00. In the end, Gixen did not submit the bid and left me the following message: \&quo ... |
Topic: Question |
Cupid
Replies: 1
Views: 2830
|
Forum: Support Posted: Thu Mar 28, 2024 4:36 am Subject: Question |
The way that Ebay works is that it will accept higher bids than your current maximum (that are also at least one bid increment more than the current auction price).
However, Ebay will only raise th ... |
Topic: Haven\'t Been Able to Use Gixen Since 2021! |
Cupid
Replies: 1
Views: 1870
|
Forum: Support Posted: Tue Mar 26, 2024 2:57 am Subject: Haven\'t Been Able to Use Gixen Since 2021! |
Most likely it's your email provider that are blocking the emails.
In order to try to alleviate that please send an email from your registered Gixen email address to Mario direct at the support ad ... |
Topic: wrong email associated with acc, after having 2 re authoris |
Cupid
Replies: 3
Views: 2125
|
Forum: Support Posted: Mon Mar 25, 2024 11:20 am Subject: wrong email associated with acc, after having 2 re authoris |
I'm talking about Ebay accounts, not Gixen ones, these are entirely separate entities.
You now have two Ebay accounts, the one you've just won that auction on is new, but it's also yours. You were ... |
Topic: Trying to login |
Cupid
Replies: 1
Views: 1943
|
Forum: Support Posted: Mon Mar 25, 2024 10:42 am Subject: Trying to login |
I'd recommend first using [url=https://www.gixen.com/forgotusername.php]this form, to get a list of the Gixen ids sent to your email address.
Then, once you are comfortable that you are using a Gix ... |
Topic: wrong email associated with acc, after having 2 re authoris |
Cupid
Replies: 3
Views: 2125
|
Forum: Support Posted: Mon Mar 25, 2024 10:34 am Subject: wrong email associated with acc, after having 2 re authoris |
To me this sounds like you have set up another Ebay account using your gmail address and then authorised Gixen to bid on that account.
If so, first you need to remove that authorisation in the seco ... |
Topic: Difference between offset (Main) and offset (Mirror) |
Cupid
Replies: 1
Views: 1911
|
Forum: Support Posted: Sun Mar 24, 2024 5:12 am Subject: Difference between offset (Main) and offset (Mirror) |
If you set both offsets the same, both servers attempt to place the bid at the same time, sometimes Ebay accepts both, and that results in two bids of the same amount appearing in the bid history. Som ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
|
Forum: Support Posted: Sat Mar 23, 2024 3:58 pm Subject: Re: Gixen Desktop not showing Highest Bid |
MJAttard wrote:
Running Gixen Desktop Manager 2.1.0 on Windows 11 Pro and I have the same problem...'N/A' on High Bid column for all items
Probably related to the issues that Mario is acknowledgin ... |
Topic: ShopGoodwill |
Cupid
Replies: 42
Views: 159784
|
Forum: Suggestions and Ideas Posted: Sat Mar 23, 2024 5:08 am Subject: ShopGoodwill |
Has ShopGoodwill implemented a bidding API yet ? |
Topic: Subscription Renewal Failed |
Cupid
Replies: 1
Views: 1950
|
Forum: Support Posted: Mon Mar 18, 2024 10:12 am Subject: Subscription Renewal Failed |
Are you aware that your Subscription is a different thing than your Authorisation status ?
The Mirror Subscription is what you pay for and is administered from the first section of the Settings pag ... |
Topic: Signing in |
Cupid
Replies: 1
Views: 2018
|
Forum: Support Posted: Thu Mar 14, 2024 11:14 am Subject: Signing in |
If all else fails please contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Make sure to include your Gixen id and ema ... |
Topic: Bid didn\'t go through |
Cupid
Replies: 3
Views: 2560
|
Forum: Support Posted: Fri Mar 08, 2024 4:22 am Subject: Bid didn\'t go through |
It was certainly a valid auction:
https://www.ebay.com/itm/186322145126
which has not been removed.
So, if you got a message that it wasn't, there's a defect somewhere. It may be on the Ebay ... |
Topic: No more 4 free snipes |
Cupid
Replies: 3
Views: 2614
|
Forum: Support Posted: Wed Mar 06, 2024 2:46 pm Subject: No more 4 free snipes |
Yes, with an active Mirror subscription there are no restrictions on how many snipes you can enter. |
Topic: Mobile site not working |
Cupid
Replies: 1
Views: 2045
|
Forum: Support Posted: Wed Mar 06, 2024 3:44 am Subject: Mobile site not working |
I guess you are trying to access:
https://www.gixen.com/mobile/home_2.php?desktop=no
?
What happens if you use:
https://www.gixen.com/main/index.php
on the browser on your phone ?
As ... |
Topic: Username |
Cupid
Replies: 1
Views: 2050
|
Forum: Support Posted: Sun Mar 03, 2024 2:01 pm Subject: Username |
No, in fact you are encouraged to make them different, though Gixen and Ebay can't force you to have different ids (or passwords).
You certainly should not use the same password for different accou ... |
Topic: Desktop Manager - layout issue |
Cupid
Replies: 1
Views: 2137
|
Forum: Support Posted: Sat Mar 02, 2024 5:20 am Subject: Desktop Manager - layout issue |
You can post links, without the http, they don't result in live links, but are enough for others to be able to access them.
Have you tried resizing the window?
Does that make any difference ? |
Topic: bid failed |
Cupid
Replies: 1
Views: 2122
|
Forum: Support Posted: Tue Feb 27, 2024 3:34 am Subject: bid failed |
This is about the authority that you give Gixen to place bids for you on Ebay and is administered from the second section of the Settings page. This is not something that you pay for but is essential ... |
Topic: Desktop Manager changes offset |
Cupid
Replies: 3
Views: 2531
|
Forum: Support Posted: Tue Feb 27, 2024 3:21 am Subject: Desktop Manager changes offset |
Presumably by 'activated one' you mean a 'chunk' that you recently purchased ?... On this site there aren't any options to buy individual snipes.
For further clarification, where and when did you s ... |
Topic: Unable to access Gixen directly from ebay listing. |
Cupid
Replies: 1
Views: 2089
|
Forum: Support Posted: Sun Feb 25, 2024 5:10 am Subject: Unable to access Gixen directly from ebay listing. |
It is a browser extension, supported via [url=https://www.gixen.com/forum/viewtopic.php?t=8659]this thread.
I'd first check that you haven't disabled it in whatever browser you use, and if not, or ... |
Topic: Bid from 2 addresses |
Cupid
Replies: 4
Views: 2871
|
Forum: Support Posted: Sat Feb 24, 2024 5:13 am Subject: Bid from 2 addresses |
Anonymous wrote:
do I have to pay for 2 Gixen subscriptions o
If you want both to benefit from the Mirror subscription features, then yes you do. |
Topic: Raffle sites |
Cupid
Replies: 1
Views: 9498
|
Forum: Suggestions and Ideas Posted: Thu Feb 22, 2024 4:37 am Subject: Raffle sites |
Gixen can only be used to submit last second bids to the various Ebay sites. |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
Cupid
Replies: 3
Views: 2515
|
Forum: Support Posted: Wed Feb 21, 2024 4:08 am Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
There's not much that Gixen can do about such responses from Ebay, especially if you don't report the auction numbers that it applies to. It's also impossible for Gixen to prove that there have been n ... |
Topic: Re-Authorisation |
Cupid
Replies: 4
Views: 2501
|
Forum: Support Posted: Mon Feb 19, 2024 3:53 am Subject: Re-Authorisation |
Yes, things do seem to generally work better on desktops than in mobile browsers.
Please let us know how you get on with that. |
Topic: Re-Authorisation |
Cupid
Replies: 4
Views: 2501
|
Forum: Support Posted: Sun Feb 18, 2024 2:23 pm Subject: Re-Authorisation |
Presumably that's an error generated while you are on the Ebay site ?
Do you use any kind of IP forwarding like a proxy server or a VPN ?
You might be best asking Ebay Customer Support if it's t ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 2638
|
Forum: Support Posted: Sun Feb 18, 2024 2:19 pm Subject: bid failed |
Yes, it's allowed.
It does seem very illogical to allow it, and certainly for a seller to use that option in the final minutes.
It could be the seller made a special arrangement with the buyer ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 2638
|
Forum: Support Posted: Sun Feb 18, 2024 12:58 pm Subject: bid failed |
Actually, looking at the auction page for that one on the UK site at the top there is this message:
This listing was ended by the seller on Sun, 18 Feb at 6:59 PM because the item was sold.
So t ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 2638
|
Forum: Support Posted: Sun Feb 18, 2024 12:51 pm Subject: bid failed |
Was your bid amount at least one bid increment more than the auction price at the end of the auction ?
Have you tried the 'History' button near the top of the online snipes page ?
Have you got a ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 2899
|
Forum: Support Posted: Sun Feb 18, 2024 9:44 am Subject: Not an auction? |
OK, so I've just had this occur too.
The format of the error is:
This item is not an auction - looks like a fixed price listing. You cannot snipe these.
Could not add this item (123456789123)(1 ... |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 81
Views: 994098
|
Forum: Announcements Posted: Sun Feb 18, 2024 9:35 am Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
There's more unwelcome interaction between this and the logged on session reported [url=https://www.gixen.com/forum/viewtopic.php?p=41900]here. |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 6988
|
Forum: Support Posted: Sun Feb 18, 2024 9:32 am Subject: Gixen logs out every time I click refresh button |
It might not be entirely within Mario's control, it depends where the issue lies, server side or browser side.
The utility is developed, and maintained, jointly with Keith, as supported on [url=htt ... |
Topic: How do I change my password? |
Cupid
Replies: 3
Views: 2478
|
Forum: Support Posted: Sun Feb 18, 2024 9:27 am Subject: How do I change my password? |
If you can't get that process to work, please email Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always include your Gixen id ... |
Topic: High bid is not being updated on desktop app |
Cupid
Replies: 5
Views: 2852
|
Forum: Support Posted: Sun Feb 18, 2024 9:21 am Subject: High bid is not being updated on desktop app |
So to clarify, you're saying that the updates for the prices in the Desktop Manager, that are taken directly from Ebay from your computer are no longer working ?
But it does update the prices that ... |
Topic: How do I change my password? |
Cupid
Replies: 3
Views: 2478
|
Forum: Support Posted: Fri Feb 16, 2024 4:45 pm Subject: How do I change my password? |
Yes you can use [url=https://www.gixen.com/forgotpassword.php]this. |
Topic: faulty Invald Authorization |
Cupid
Replies: 5
Views: 2987
|
Forum: Support Posted: Fri Feb 16, 2024 4:17 am Subject: faulty Invald Authorization |
Also Ebay can invalidate the authorisation for other reasons, prior to the 18 month timeout.
For example if you change your credentials on Ebay they do this but don't tell Gixen about it. Then the ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 2899
|
Forum: Support Posted: Thu Feb 15, 2024 4:38 am Subject: Not an auction? |
Once Gixen accepts a snipe it will attempt to place a bid on that auction.
Without the auction number in question it can't really be investigated any further though as to why it may temporarily hav ... |
Topic: Question on Bid Increments |
Cupid
Replies: 2
Views: 5518
|
Forum: Impressions Posted: Thu Feb 15, 2024 4:25 am Subject: Question on Bid Increments |
To me this sounds like you have this all figured out correctly now.
The fundamental truth that bidders should always bear in mind is that on Ebay the highest accepted bid always wins.
What often ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 2899
|
Forum: Support Posted: Wed Feb 14, 2024 2:50 pm Subject: Not an auction? |
What is the auction number ? |
Topic: Showing the error messages on the bottom of the page |
Cupid
Replies: 2
Views: 9929
|
Forum: Suggestions and Ideas Posted: Tue Feb 13, 2024 1:58 pm Subject: Showing the error messages on the bottom of the page |
Are you aware that with a Mirror subscription you can move the position of the input fields to the top of the page, where the error messages appear.
It's controlled via the 'Input fields position' ... |
Topic: Losing bids with the same highest bid |
Cupid
Replies: 1
Views: 2227
|
Forum: Support Posted: Sat Feb 10, 2024 4:42 am Subject: Losing bids with the same highest bid |
If an earlier bid is entered that is of he same amount as your bid, then the rule on Ebay is that that first bid wins.
Have you tried bidding odd amounts like 255.06 USD ?
Are there multiple bid ... |
Topic: Bid history not showing |
Cupid
Replies: 1
Views: 2040
|
Forum: Support Posted: Fri Feb 09, 2024 4:42 pm Subject: Bid history not showing |
What was the status that Gixen gave the snipe, after the auction had completed ?
If Ebay refused the bid for any reason, then you wouldn't expect it to be registered on Ebay at all.
e.g. if it w ... |
Topic: 2631100899 |
Cupid
Replies: 1
Views: 1921
|
Forum: Support Posted: Thu Feb 08, 2024 10:16 am Subject: 2631100899 |
That auction id is missing a digit, Ebay auction ids have 12 digits.
Nonetheless, that Gixen status results from information returned by Ebay when Gixen tries to submit the bid. In turn Ebay respo ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 6988
|
Forum: Support Posted: Tue Feb 06, 2024 4:08 am Subject: Gixen logs out every time I click refresh button |
Ah, yes that is useful added information, perhaps there is now some interaction between the plugin and the logged on session.
I know there was some comments about unhelpful interaction and how that ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 6988
|
Forum: Support Posted: Sun Feb 04, 2024 5:57 am Subject: Gixen logs out every time I click refresh button |
Are you leaving it a long time after your last interaction before pressing the Refresh button ?
If so, it's probably just your log in session expiring, not specifically anything to do with that par ... |
Topic: No more 4 free snipes |
Cupid
Replies: 3
Views: 2614
|
Forum: Support Posted: Fri Feb 02, 2024 10:26 am Subject: No more 4 free snipes |
It's 4 free winning snipes in a rolling calendar month.
So it's not reset on the first of the month, you'll need to wait until a month has elapsed since your first win of those four before you can ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 6988
|
Forum: Support Posted: Fri Feb 02, 2024 10:23 am Subject: Gixen logs out every time I click refresh button |
That is odd, I remember it being an issue for the free accounts a few years ago, but I've never had that issue with my account that has a subscription, and I've just tested it again now.
Maybe Mari ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 6988
|
Forum: Support Posted: Fri Feb 02, 2024 5:56 am Subject: Gixen logs out every time I click refresh button |
Is this for a Gixen account with or without a Mirror subscription ? |
Topic: Backlink Service Now Showing |
Cupid
Replies: 1
Views: 1878
|
Forum: Support Posted: Wed Jan 31, 2024 4:35 am Subject: Backlink Service Now Showing |
Usually that option appears occasionally during the log on process. Have you tried logging out and back in a number of times to see if it appears for you ?
Otherwise, Mario may be able to help dire ... |
Topic: unable to log in / change password |
Cupid
Replies: 1
Views: 1847
|
Forum: Support Posted: Tue Jan 30, 2024 2:56 pm Subject: unable to log in / change password |
You may need to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please do so from the email address you have registered with Gixen ( ... |
Topic: SHIPPING ADDRESS COUNTRY RESTRICTED message |
Cupid
Replies: 1
Views: 1876
|
Forum: Support Posted: Mon Jan 29, 2024 5:36 am Subject: SHIPPING ADDRESS COUNTRY RESTRICTED message |
Sellers can exclude locations (or not include them for shipping) on a listing by listing basis.
I can see that Canada is explicitly included on the last, but not on the one you had an issue with; i ... |
Topic: How to delete account? |
Cupid
Replies: 1
Views: 1928
|
Forum: Support Posted: Mon Jan 29, 2024 5:24 am Subject: How to delete account? |
If you log in here, then press the 'Settings' button, there is a section on the page that comes up, right at the bottom, called 'Delete account'.
Select the 'Close Account' button in that section ... |
Topic: Using the same price for multiple items |
Cupid
Replies: 1
Views: 1988
|
Forum: Support Posted: Sun Jan 28, 2024 4:55 am Subject: Using the same price for multiple items |
You might want to consider using an import/upload of a .csv file, which is available as an option at the bottom of the settings page, or in the Desktop Manager in the Tools menu.
Then you can use a ... |
Topic: Desktop Manager changes offset |
Cupid
Replies: 3
Views: 2531
|
Forum: Support Posted: Sat Jan 27, 2024 2:34 pm Subject: Desktop Manager changes offset |
I agree that sounds like something that has slipped through the net, possibly with recent changes. |
Topic: auto round up bidding price when the set price is too close |
Cupid
Replies: 1
Views: 2059
|
Forum: Suggestions and Ideas Posted: Fri Jan 26, 2024 5:00 am Subject: auto round up bidding price when the set price is too close |
If you are happy to pay $102.5 for the item why not just set your snipe amount to be that... or $110 or $120, whatever it is you are truly prepared to pay.
The Ebay proxy bidding system means that ... |
Topic: Restoring cancelled subscription |
Cupid
Replies: 1
Views: 2125
|
Forum: Support Posted: Fri Jan 26, 2024 3:59 am Subject: Restoring cancelled subscription |
As far as I am aware, recurring payments start when you set them up and recur annually/biannually after that.
So, if you do not wish to be oversubscribed it is best to look at the top of the Settin ... |
Topic: Unwatch an item |
Cupid
Replies: 5
Views: 6674
|
Forum: Support Posted: Wed Jan 24, 2024 1:04 pm Subject: Re: bidding from watchlist |
ED wrote:
I have to go to the bottom of the page after hitting edit on a particular auction to make the modifications.
That's right, by default.
If you have a Mirror subscription you can move ... |
Topic: Mobile app doesnt work, do snipes still execute? |
Cupid
Replies: 3
Views: 2173
|
Forum: Support Posted: Tue Jan 23, 2024 1:57 pm Subject: Mobile app doesnt work, do snipes still execute? |
Mario has been providing updates [url=https://www.gixen.com/forum/viewtopic.php?t=11134]here.
The Mirror server broke, Mario has replaced it, and is working on getting it fully operational. The Mai ... |
Topic: Login |
Cupid
Replies: 1
Views: 2254
|
Forum: Support Posted: Tue Jan 23, 2024 1:14 pm Subject: Login |
It is most likely related to [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this.
I'd recommend using the desktop version until tomorrow and see if it rights itself tomorrow, and if not rep ... |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 3979
|
Forum: Support Posted: Tue Jan 23, 2024 10:56 am Subject: AWARE of the issue |
Thanks for the update. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 3841
|
Forum: Support Posted: Tue Jan 23, 2024 10:55 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
.. and please stop posting on these threads, that are not receiving the same updates, but do get pushe ... |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 3979
|
Forum: Support Posted: Tue Jan 23, 2024 10:42 am Subject: AWARE of the issue |
You still seem to be able to add snipes using accounts without a mirror subscription, yes. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 3841
|
Forum: Support Posted: Tue Jan 23, 2024 10:35 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 3841
|
Forum: Support Posted: Tue Jan 23, 2024 10:34 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads-but my snipes will not open-keeps spinning |
Cupid
Replies: 11
Views: 3052
|
Forum: Support Posted: Tue Jan 23, 2024 10:33 am Subject: Home page loads-but my snipes will not open-keeps spinning |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 3979
|
Forum: Support Posted: Tue Jan 23, 2024 9:28 am Subject: AWARE of the issue |
An indication of how to remove authorisation is given at the bottom of [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this page. |
Topic: Home page loads-but my snipes will not open-keeps spinning |
Cupid
Replies: 11
Views: 3052
|
Forum: Support Posted: Tue Jan 23, 2024 9:28 am Subject: Home page loads-but my snipes will not open-keeps spinning |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Can’t log in …keeps saying register |
Cupid
Replies: 1
Views: 2038
|
Forum: Support Posted: Tue Jan 23, 2024 9:27 am Subject: Can’t log in …keeps saying register |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 3841
|
Forum: Support Posted: Tue Jan 23, 2024 9:27 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 3841
|
Forum: Support Posted: Tue Jan 23, 2024 9:06 am Subject: Home page loads, but \"my snipes\" page just spin |
Issues with the web interface won't cause scheduled snipes to fail. These are completely different processes, they don't even operate on the same computer, they just access the same database. |
Topic: Too many requests. |
Cupid
Replies: 11
Views: 3414
|
Forum: Support Posted: Tue Jan 23, 2024 4:05 am Subject: Too many requests. |
mooseslake wrote:
this has happened before and is a problem with the gixen servers contacting eBays. Hopefully it gets resolved soon.
My recollection, [url=https://www.gixen.com/forum/viewtopic.ph ... |
Topic: The \"high bid\" column isn\'t showing lates |
Cupid
Replies: 1
Views: 1444
|
Forum: Support Posted: Mon Jan 22, 2024 5:03 am Subject: The \"high bid\" column isn\'t showing lates |
On the web interface this field is not populated in real time. It's updated periodically, more often as the end time approaches.
If you want or require more frequent updates and have a Windows base ... |
Topic: Reset Password not working |
Cupid
Replies: 1
Views: 993
|
Forum: Support Posted: Mon Jan 22, 2024 5:00 am Subject: Reset Password not working |
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact tab.
Together with a brief description of the issue, and what you've already tried, ... |
Topic: Could not get item list, error returned: |
Cupid
Replies: 1
Views: 1171
|
Forum: Support Posted: Fri Jan 19, 2024 4:35 am Subject: Could not get item list, error returned: |
The first thing I would do is renew your authorisation in the second section of the Settings page, after you have logged in here.
It costs nothing, takes just a few minutes and can't cause any harm ... |
Topic: Bid from 2 addresses |
Cupid
Replies: 4
Views: 2871
|
Forum: Support Posted: Fri Jan 19, 2024 4:33 am Subject: Bid from 2 addresses |
In this situation I always recommend having two different Ebay accounts and two different Gixen accounts in order to avoid such issues with bids being rejected by Ebay because the seller refuses to sh ... |
Topic: Wins per month limit |
Cupid
Replies: 1
Views: 1082
|
Forum: Support Posted: Wed Jan 17, 2024 5:25 am Subject: Wins per month limit |
That limit only applies to free accounts.
With a Mirror subscription there are no such limits. |
Topic: History totally missing |
Cupid
Replies: 3
Views: 1684
|
Forum: Support Posted: Sat Jan 06, 2024 3:12 pm Subject: History totally missing |
Mine isn't displaying anything, at the moment, either.
So, I think Mario will need to take a look at that.
Thanks for reporting this. |
Topic: iOS app not adding all eBay watchlist |
Cupid
Replies: 4
Views: 2204
|
Forum: Support Posted: Fri Jan 05, 2024 4:25 pm Subject: iOS app not adding all eBay watchlist |
For ones that don't import, have you tried when they are the only item in your Watch list ?
If so can you provide the auction number and I'll try importing it from my account.
If you can't get i ... |
Topic: how to cancell a recirurring 1 month payment ? |
Cupid
Replies: 2
Views: 1820
|
Forum: Support Posted: Wed Jan 03, 2024 3:59 am Subject: how to cancell a recirurring 1 month payment ? |
I presume this is a recurring payment via Paypal ?
If so, it's coordinated from your Paypal account, it's sent by them, not requested by Gixen.
I note that before setting it up the Gixen page sa ... |
Topic: Gixen placed my winning bid, but it says I was outbid |
Cupid
Replies: 1
Views: 1330
|
Forum: Support Posted: Mon Jan 01, 2024 8:58 am Subject: Gixen placed my winning bid, but it says I was outbid |
So, can you confirm that your snipe bid was more than $340.00 and that Gixen now has a status of 'OUTBID', with an auction price of just $305.19, on the snipes page ?
I can see that the highest two ... |
Topic: Statut d\'autorisation code erroné!!! |
Cupid
Replies: 2
Views: 1480
|
Forum: Support Posted: Mon Jan 01, 2024 8:42 am Subject: Statut d\'autorisation code erroné!!! |
If you are unable to get the authorisation code to work for you, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please alway ... |
Topic: Just lost bid when item closed for less |
Cupid
Replies: 6
Views: 2981
|
Forum: Support Posted: Thu Dec 28, 2023 4:37 am Subject: Re: Bid increments |
Anonymous wrote:yellow
You are absolutely right, the bid being too low is highlighted in yellow, before the auction ends. There is never a text warning for this on the web page, however if you hav ... |
Topic: Just lost bid when item closed for less |
Cupid
Replies: 6
Views: 2981
|
Forum: Support Posted: Tue Dec 26, 2023 5:32 am Subject: Re: Bid increments |
alekskbt wrote:
Gixen prompts when bid is 'too low' should that not account for increments?
Was the snipe not highlighted in red once you had updated it ? |
Topic: Shipping on Snipe shows $0.00. Incorrect.Update? Known issu |
Cupid
Replies: 1
Views: 1327
|
Forum: Support Posted: Sat Dec 23, 2023 1:52 pm Subject: Shipping on Snipe shows $0.00. Incorrect.Update? Known issue |
William656 wrote:
There are suggestions to remove the shipping from the snipe so people aren’t misled as this portion of the website cannot be trusted/is not accurately reflecting the shipping cost ... |
Topic: can\'t find where to purchase a mirror subscription. |
Cupid
Replies: 2
Views: 1506
|
Forum: Support Posted: Thu Dec 21, 2023 3:26 am Subject: can\'t find where to purchase a mirror subscription. |
Yes, you have to log in here first, so that it knows which account you are buying the subscription for.
Then it's in the first section of the page that comes up when you push the Settings button. |
Topic: New eBay Requirements |
Cupid
Replies: 1
Views: 1337
|
Forum: Support Posted: Mon Dec 18, 2023 4:26 am Subject: New eBay Requirements |
I think for the moment the answer is as it was when this was previously raised [url=https://www.gixen.com/forum/viewtopic.php?t=11061]here and [url=https://www.gixen.com/forum/viewtopic.php?t=11097]he ... |
Topic: Account suspended |
Cupid
Replies: 5
Views: 2283
|
Forum: Support Posted: Sat Dec 16, 2023 9:23 am Subject: Account suspended |
In that case your best option is to email the details of your account direct to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Always include y ... |
Topic: Account suspended |
Cupid
Replies: 5
Views: 2283
|
Forum: Support Posted: Sat Dec 16, 2023 9:15 am Subject: Account suspended |
Have you tried:
https://www.gixen.com/forgotpassword.php
? |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 3023
|
Forum: Support Posted: Wed Dec 13, 2023 10:31 am Subject: Gixen mirror service not applied to my account |
jan wrote:
Yes, it is....
OK, in that case you've reached the threshold where sending an email direct to Mario is indeed your best option.
Please include your Gixen id and the Paypal payment d ... |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 3023
|
Forum: Support Posted: Wed Dec 13, 2023 9:18 am Subject: Re: Gixen mirror service not applied to my account |
jan wrote:
How should this be resolved?
First, can you explain in more detail in what sense 'it doesn't seem to have been applied' ?.. Is it still prompting you to pay for an upgrade to the Mirror ... |
Topic: when i click on edit , upper snipe window doesn\'t app |
Cupid
Replies: 1
Views: 1292
|
Forum: Support Posted: Wed Dec 13, 2023 3:48 am Subject: when i click on edit , upper snipe window doesn\'t app |
Is this about a browser plug-in ?
If so, which one?... What browser are you using?... Which Ebay site are you looking at ? |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 2777
|
Forum: Support Posted: Tue Dec 12, 2023 11:30 am Subject: just lost bid and item sold for less |
No problem, good luck with what you've got scheduled. |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 2777
|
Forum: Support Posted: Tue Dec 12, 2023 10:53 am Subject: just lost bid and item sold for less |
outcramming wrote:
All of the history related to item 235333107864 say ENDED as the status.
OK, then yes, as I've just updated my previous post to say, that's an indication that you edited the sni ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 2777
|
Forum: Support Posted: Tue Dec 12, 2023 10:39 am Subject: just lost bid and item sold for less |
outcramming wrote:
Are we allowed to edit our max bids?
Yes, of course you are. The reason I asked though is that doing so adds a record to the History, so it's quite likely to be why you now have ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 2777
|
Forum: Support Posted: Tue Dec 12, 2023 8:23 am Subject: just lost bid and item sold for less |
Did you edit it after you first entered the snipe, or was it just entered once and then left to run its course ?
If you don't delete it or push the 'PURGE OLD' button, it is supposed to stay on you ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 2777
|
Forum: Support Posted: Tue Dec 12, 2023 2:14 am Subject: just lost bid and item sold for less |
What is the status that Gixen gave the snipe after the auction had completed ?
It is on the snipes page after you have logged in here via the web interface, in the 'Status' column, third from the r ... |
Topic: CHANGE EMAIL ADDRESS |
Cupid
Replies: 1
Views: 1332
|
Forum: Support Posted: Mon Dec 11, 2023 10:57 am Subject: CHANGE EMAIL ADDRESS |
In the 'Notification' section on the Settings page. |
Topic: \"Too Late\" Error when importing csv |
Cupid
Replies: 1
Views: 1288
|
Forum: Support Posted: Mon Dec 11, 2023 5:06 am Subject: \"Too Late\" Error when importing csv |
Did you base your upload on a download of some manually entered snipes ?... If not I'd recommend you go back and do that.
If that doesn't resolve this, then please email the .csv file to Mario dire ... |
Topic: iOS app not adding all eBay watchlist |
Cupid
Replies: 4
Views: 2204
|
Forum: Support Posted: Sun Dec 10, 2023 6:28 am Subject: iOS app not adding all eBay watchlist |
Yes, I agree that is odd.
I added it to my watch list and it imported... so, it does seem to do so in its current state.
Do you recall whether or not the auction had a Buy It Now option at the t ... |
Topic: Out-bid Price & Data Incorrect |
Cupid
Replies: 1
Views: 1328
|
Forum: Support Posted: Sun Dec 10, 2023 6:18 am Subject: Out-bid Price & Data Incorrect |
Yes, you are correct this item was sold via the 'Buy It Now' option that the seller provided, in addition to the auction in which you were participating.
Gixen does not monitor auctions in real tim ... |
Topic: How many snipes can I use? |
Cupid
Replies: 1
Views: 1387
|
Forum: Support Posted: Sun Dec 10, 2023 5:58 am Subject: How many snipes can I use? |
This is only applies for accounts without a Mirror subscription. For those with an active subscription these limits do not apply.
What it means is that, for a standard account, you can schedule up ... |
Topic: Payment Preferences, Automatic Checkout... Before I Bid? |
Cupid
Replies: 1
Views: 1363
|
Forum: Support Posted: Thu Dec 07, 2023 2:41 pm Subject: Payment Preferences, Automatic Checkout... Before I Bid? |
Gixen doesn't use the Ebay web interface to submit bids for you.
That is why it does not have your Ebay password, just an authorization that you set up via their site to be able to place bids.
T ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 2836
|
Forum: Support Posted: Thu Dec 07, 2023 11:08 am Subject: where do I plug in the password reset code sent to my email |
OK, well it sounds like you are on the right track, even if not quite there yet.
If you can't resolve it from here, please email Mario direct at the support address provided on the [url=https://www ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 2836
|
Forum: Support Posted: Thu Dec 07, 2023 9:48 am Subject: Re: Email with reset code has no active link back to Gixen |
jujusarmory wrote:
No active link is in the reset code email
Can I refer you back to the question that I actually asked:
Cupid wrote:
When you request a code using:
https://www.gixen.com/fo ... |
Topic: Renewal taken for wrong Username |
Cupid
Replies: 1
Views: 1372
|
Forum: Support Posted: Thu Dec 07, 2023 9:31 am Subject: Renewal taken for wrong Username |
You can transfer subscriptions between Gixen accounts using the 'Mirror Transfer Form' which is accessed from the Settings page, after you log in here (by selecting the 'Settings' button).
Look for ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 2836
|
Forum: Support Posted: Thu Dec 07, 2023 9:22 am Subject: where do I plug in the password reset code sent to my email |
You can get a list of Gixen ids associated with an email address using:
https://www.gixen.com/forgotusername.php
As far as I am aware there is only one email address associated with each Gixen a ... |
Topic: Transfer Account - Not Receiving Code? |
Cupid
Replies: 2
Views: 2108
|
Forum: Support Posted: Thu Dec 07, 2023 4:53 am Subject: Transfer Account - Not Receiving Code? |
You have done the right thing by using the support email. Please check that you included all the information about the Gixen ids that you want to transfer from and to (not including any password infor ... |
Topic: Edit bug when description uses parentheses |
Cupid
Replies: 4
Views: 2250
|
Forum: Support Posted: Wed Dec 06, 2023 9:56 am Subject: Edit bug when description uses parentheses |
From what I can see, this appears to be about user comments, not item title.
But, I agree, more clarification would be helpful, as would better examples. |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 18522
|
Forum: Support Posted: Fri Dec 01, 2023 5:16 pm Subject: Gixen refused your password |
I'd recommend trying a different browser and/or computer.
If that does not resolve it, or isn't possible, please email Mario direct at the support address given on the [url=https://www.gixen.com/ma ... |
Topic: Settings is kicking me to Login Page? |
Cupid
Replies: 5
Views: 2304
|
Forum: Support Posted: Thu Nov 30, 2023 3:38 am Subject: Settings is kicking me to Login Page? |
It is possible that it has been fixed as a result of the ongoing fixes that Mario mentions towards the end of this thread:
https://www.gixen.com/forum/viewtopic.php?t=11082
However, any further ... |
Topic: Settings is kicking me to Login Page? |
Cupid
Replies: 5
Views: 2304
|
Forum: Support Posted: Wed Nov 29, 2023 9:19 am Subject: Settings is kicking me to Login Page? |
Is the error message always 'Session expired...', even if you select the Settings button as soon as you log in ? |
Topic: lost a bid which i was highest |
Cupid
Replies: 1
Views: 1554
|
Forum: Support Posted: Wed Nov 29, 2023 4:35 am Subject: lost a bid which i was highest |
What was the auction number and what was the status that Gixen gave the snipe after that auction had completed ? |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 2708
|
Forum: Support Posted: Wed Nov 29, 2023 4:31 am Subject: Bid but it didn\'t do anything |
Thanks for coming back to let us know that you managed to resolve this issue. |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 2708
|
Forum: Support Posted: Mon Nov 27, 2023 12:54 pm Subject: Bid but it didn\'t do anything |
OK, you need to renew your authorisation on the Settings page.
There is more guidance on that here:
https://www.gixen.com/blog/ebay-third-party-authorizations/ |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 2708
|
Forum: Support Posted: Mon Nov 27, 2023 12:05 pm Subject: Bid but it didn\'t do anything |
On the snipes page what is in the status column for this snipe ? |
Topic: gixen say i win but ebay not registering the win 2 me .twic |
Cupid
Replies: 1
Views: 1684
|
Forum: Support Posted: Mon Nov 27, 2023 5:28 am Subject: gixen say i win but ebay not registering the win 2 me .twic |
Hi Dave,
Both auctions were won with snipe bids, and Gixen only ever reports that you won an auction if it first successfully managed to place a bid. So the balance of probabilities here is that Gi ... |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 18522
|
Forum: Support Posted: Thu Nov 23, 2023 3:43 am Subject: Gixen refused your password |
I STILL cannot log in!
Have you also deleted the cookie as Mario recommended earlier in this thread ?
Have you also tried a different browser and/or a different computer ?
If so, the next thi ... |
Topic: Gixen is not accessible on my laptop, works on cellphone |
Cupid
Replies: 5
Views: 2840
|
Forum: Support Posted: Tue Nov 21, 2023 5:17 am Subject: Gixen is not accessible on my laptop, works on cellphone |
squarebottomtexas Should I cancel the program and set gixen up again?
No, don't do that, it's not guaranteed to resolve your issue anyway, particularly if you use the same browser and computer.
... |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 18522
|
Forum: Support Posted: Tue Nov 21, 2023 5:05 am Subject: Re: Cannot log in Nothing works |
Forgotten and cannot retr please email me my old username that was fully paid up
You can get this outcome manually yourself, from:
https://www.gixen.com/main/register.php
That is by clicking ... |
Topic: Error: entered too late into Gixen... |
Cupid
Replies: 4
Views: 2639
|
Forum: Support Posted: Mon Nov 20, 2023 4:15 am Subject: Error: entered too late into Gixen... |
How can I avoid having the same thing happen?
As per Gixen now notifies users of expired authorizations both with a displayed warning message and also with an email.
However if you are also like ... |
Topic: legacy memer yet need to update ebay pw |
Cupid
Replies: 2
Views: 1857
|
Forum: Support Posted: Sun Nov 19, 2023 5:55 am Subject: legacy memer yet need to update ebay pw |
Yes, as Steve says, Gixen doesn't ever have access to your Ebay password, and hence never uses it.
However, if you change it on their site they also revoke the authorisation that Gixen has to place ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 3807
|
Forum: Support Posted: Sat Nov 18, 2023 3:53 pm Subject: Keep getting logged out of Gixen when I submit a bid |
I removed that link, because it has your credentials in it.
I'll send it to Mario, via email, so that he has it.
It might be an idea to now change your Gixen id password, as posting that on a pu ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 3807
|
Forum: Support Posted: Sat Nov 18, 2023 2:46 pm Subject: Keep getting logged out of Gixen when I submit a bid |
OK, well this isn't happening for all items, for all users, so since a few odd things have occurred since Mario upgraded the infrastructure of he web interface, so he's especially interested in sortin ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 3807
|
Forum: Support Posted: Sat Nov 18, 2023 10:07 am Subject: Keep getting logged out of Gixen when I submit a bid |
It's most likely related to the upgrade to PHP 8 as currently under discussion on this thread:
https://www.gixen.com/forum/viewtopic.php?t=11077
since similar occurrences seem to have happened d ... |
Topic: High value bid confor,atopm |
Cupid
Replies: 3
Views: 2057
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Forum: Support Posted: Wed Nov 15, 2023 2:31 pm Subject: High value bid confor,atopm |
Oh, well that's new to me then.
Perhaps email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]contact page (include your Gixen id), if it's something he ... |
Topic: High value bid confor,atopm |
Cupid
Replies: 3
Views: 2057
|
Forum: Support Posted: Wed Nov 15, 2023 10:48 am Subject: High value bid confor,atopm |
That's on Ebay I presume ?
If so, that's a question best asked on their user forum, rather than this one, or by contacting their Customer Support. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 1
Views: 1907
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Forum: Support Posted: Wed Nov 15, 2023 10:44 am Subject: INVALID AUTHORIZATION |
Your authorization is a different thing from your subscription.
You can update your authorisation using the second section of the Settings page.
There are more details to help you here:
https ... |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 4382
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Forum: Support Posted: Wed Nov 15, 2023 7:21 am Subject: Bug when adding an offer |
Please send the .csv file to Mario at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 4382
|
Forum: Support Posted: Tue Nov 14, 2023 2:34 pm Subject: Bug when adding an offer |
is not working
Can you be a bit more explicit about in what sense it isn't working ?
Which import are you referring to and are you receiving any error messages that you can quote ? |
Topic: Legacy version of Gixen? |
Cupid
Replies: 6
Views: 3206
|
Forum: Support Posted: Tue Nov 14, 2023 11:11 am Subject: Legacy version of Gixen? |
My guess is that the upgrade of the PHP infrastructure used by the site has forced the retirement of the legacy interface. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 4382
|
Forum: Support Posted: Tue Nov 14, 2023 9:31 am Subject: Bug when adding an offer |
believe I fixed it.
Yes, I can confirm that you've fixed it, thanks Mario. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 4382
|
Forum: Support Posted: Tue Nov 14, 2023 4:46 am Subject: Bug when adding an offer |
Yes, I agree, I get a blank snipes area when I try to add that one, and have to use the 'Refresh' button to get the display of the ones I've already scheduled back.
That one won't add at all, very ... |
Topic: account blocked |
Cupid
Replies: 1
Views: 1714
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Forum: Support Posted: Mon Nov 13, 2023 2:43 pm Subject: account blocked |
I'd recommend contacting Mario direct, via email, about that.
He can be contacted at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
It's possible t ... |
Topic: Gixen app not adding listings but the website does |
Cupid
Replies: 6
Views: 2826
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Forum: Support Posted: Mon Nov 13, 2023 2:39 pm Subject: Gixen app not adding listings but the website does |
Are you trying to import a list from your Ebay account ?
If so I recommend checking that your authorisation, administered from the second section on the Settings page, is still current.
In any ... |
Topic: Gixen app not adding listings but the website does |
Cupid
Replies: 6
Views: 2826
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Forum: Support Posted: Mon Nov 13, 2023 4:07 am Subject: Gixen app not adding listings but the website does |
Presumably you mean a mobile App ?
If so which operating system is your mobile running ? |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 14580
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Forum: Support Posted: Sun Nov 12, 2023 8:18 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
As Mario mentioned in the post before yours, in order for him to pursue this with Ebay, because it's on their side that the bids get rejected, he really needs some evidence that the Ebay site will acc ... |
Topic: Login Problem |
Cupid
Replies: 1
Views: 1606
|
Forum: Support Posted: Sat Nov 11, 2023 11:13 am Subject: Login Problem |
First check your spam folders in your email account to see if it's got blocked there.
If that doesn't lead to a solution please email Mario direct at the support address provided on the [url=https: ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Thu Nov 09, 2023 9:24 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
It is looking like a common factor in these reports might be Windows 7. |
Topic: Enter payment before bidding |
Cupid
Replies: 3
Views: 1909
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Forum: Support Posted: Wed Nov 08, 2023 1:33 pm Subject: Enter payment before bidding |
Well, I'm not certain there won't be some related issue, of course.
However, please note that Gixen does not use the same, web page based, interface that you do, to place your snipe. The permission ... |
Topic: Enter payment before bidding |
Cupid
Replies: 3
Views: 1909
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Forum: Support Posted: Wed Nov 08, 2023 12:40 pm Subject: Enter payment before bidding |
They have asked for a payment method on offers for a while now.
In that case all it means is that the payment is processed as soon as the seller accepts the offer.
There's no reason to presume i ... |
Topic: Watch list not importing |
Cupid
Replies: 2
Views: 1724
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Forum: Support Posted: Mon Nov 06, 2023 10:12 am Subject: Watch list not importing |
Yes, Gixen only imports auctions, that can be sniped.
'Buy It Now' only items never get imported, because they are not items that can be sniped with a last minute bid. |
Topic: Bug? Gixen status says won by mirror, eBay says didn't win |
Cupid
Replies: 1
Views: 2379
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Forum: Support Posted: Wed Nov 01, 2023 2:07 pm Subject: Bug? Gixen status says won by mirror, eBay says didn't win |
Is there any more information on the Mirror tab ?
Presumably you had a larger offset on Mirror than on Main ?
It certainly looks like Gixen should have received an 'Outbid' response from Ebay. |
Topic: Cannot re-authorise Ebay account |
Cupid
Replies: 3
Views: 2270
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Forum: Support Posted: Wed Nov 01, 2023 10:25 am Subject: Cannot re-authorise Ebay account |
Glad you got it sorted by logging yourself out of Ebay before using the process again.
Yes, generally you can't post links in this forum (without having a dedicated forum posting account). That is ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 32
Views: 36745
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Forum: Support Posted: Mon Oct 30, 2023 1:07 pm Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
ebay will not answer on external issues.
...
I cannot contact them for non ebay tools.
It is not a general Gixen issue. Certainly Mario can raise it with Ebay, when he has examples of accounts a ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 32
Views: 36745
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Forum: Support Posted: Mon Oct 30, 2023 3:35 am Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Have you tried contacting Ebay customer support, because, as noted, all restrictions are imposed by Ebay, not Gixen ? |
Topic: Cannot re-authorise Ebay account |
Cupid
Replies: 3
Views: 2270
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Forum: Support Posted: Fri Oct 27, 2023 9:08 am Subject: Cannot re-authorise Ebay account |
The process should look like the images in this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/
and does involve logging into [url=https://www.ebay.com/]ebay.com before confirm ... |
Topic: eBay password hacked |
Cupid
Replies: 4
Views: 2871
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Forum: Support Posted: Wed Oct 25, 2023 3:38 am Subject: eBay password hacked |
You never give your Ebay password to Gixen, the authorisation that you give for Gixen to bid on your behalf is done via Ebay.com.
It is therefore impossible for anyone to ever obtain your Ebay pass ... |
Topic: re-link my account - takes me to .com not .co.uk |
Cupid
Replies: 1
Views: 1444
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Forum: Support Posted: Sun Oct 22, 2023 1:20 pm Subject: re-link my account - takes me to .com not .co.uk |
I am also a UK resident,
Ebay accounts are global, you always re-authorise via ebay.com, it is not affected by your target setting and once authorised it does not matter what your target is it will ... |
Topic: Bulk Editing |
Cupid
Replies: 3
Views: 2591
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Forum: Support Posted: Sat Oct 21, 2023 5:08 am Subject: Bulk Editing |
Have you investigated using .csv uploads, either via the Settings page here or via the Gixen Desktop Manager ? |
Topic: Multi-win not showing all groups |
Cupid
Replies: 1
Views: 1422
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Forum: Support Posted: Fri Oct 20, 2023 2:54 am Subject: Multi-win not showing all groups |
Yes, you are right, Multi Win Groups are only functional for the first 10 Regular Groups. |
Topic: my eBay authorization to Gixen has been revoked (Expired) |
Cupid
Replies: 3
Views: 2578
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Forum: Support Posted: Wed Oct 18, 2023 1:19 pm Subject: my eBay authorization to Gixen has been revoked (Expired) |
It's the second section on the Settings page, entitled 'eBay authorization status:'
It has two links in it, the first to renew the authorisation the second to remove the authorization from Gixen. |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 2935
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Forum: Support Posted: Mon Oct 09, 2023 7:30 am Subject: GIXEN did not place my bid and I lost the item! |
Not sold.
As a status of a Gixen snipe, displayed on the Gixen web interface ? That's not one I've ever seen before. |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 2935
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Forum: Support Posted: Sun Oct 08, 2023 5:17 pm Subject: GIXEN did not place my bid and I lost the item! |
If the reason given for the failure is the authorization, renew it anyway.
There can be other reasons why Ebay revokes the authorisation early, without informing Gixen.
What exactly was the sta ... |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 2935
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Forum: Support Posted: Sun Oct 08, 2023 1:14 pm Subject: GIXEN did not place my bid and I lost the item! |
It is called 'eBay authorization status' the renewal process is described, with pictures, in this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/ |
Topic: Login |
Cupid
Replies: 1
Views: 1687
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Forum: Support Posted: Fri Oct 06, 2023 2:25 pm Subject: Login |
Are you aware that Gixen credentials are entirely separate from Ebay ones ?
So, changing your Ebay password doesn't change anything with respect to your Gixen credentials, indeed for security it is ... |
Topic: Difference btw last bid and wining bid |
Cupid
Replies: 1
Views: 1997
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Forum: Support Posted: Fri Oct 06, 2023 4:14 am Subject: Difference btw last bid and wining bid |
On Ebay the highest accepted bid always wins.
However, Ebay also has bid increment rules, whereby they will not accept any bid that is less than one bid increment more than the current auction pric ... |
Topic: Suggestion: Remove the login delay entirely for paid users |
Cupid
Replies: 4
Views: 9377
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Forum: Suggestions and Ideas Posted: Tue Oct 03, 2023 5:32 am Subject: Suggestion: Remove the login delay entirely for paid users |
It would be useful if contributors to this thread could be a bit more specific about how many snipes they have scheduled and what updates they are performing because:
Too slow to perform any action ... |
Topic: Purchased Chunk but none shown available |
Cupid
Replies: 1
Views: 1533
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Forum: Support Posted: Fri Sep 29, 2023 3:28 am Subject: Purchased Chunk but none shown available |
Yes you should be able to enable chunks from there.
If not, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page with details of bo ... |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 3023
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Forum: Support Posted: Fri Sep 29, 2023 3:22 am Subject: Gixen mirror service not applied to my account |
You should have a reference to the Gixen id that it was applied to in the acknowledgement that you received.
However, you can also find all the Gixen usernames associated with an email address usin ... |
Topic: Feature requestl: Place bid only if I'm not the first bidd |
Cupid
Replies: 1
Views: 7423
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Forum: Suggestions and Ideas Posted: Thu Sep 28, 2023 3:04 am Subject: Feature requestl: Place bid only if I'm not the first bidd |
I understand this request and the thinking behind it.
I would just like to point out that the implication of such a strategy is that you would never win such an item at the starting price, because ... |
Topic: Negative balance for pay as you go - how to pay? |
Cupid
Replies: 3
Views: 2221
|
Forum: Support Posted: Mon Sep 25, 2023 2:30 pm Subject: Negative balance for pay as you go - how to pay? |
In that case it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please include your Gixen id and a short explana ... |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 2935
|
Forum: Support Posted: Mon Sep 25, 2023 11:57 am Subject: GIXEN did not place my bid and I lost the item! |
Ebay automatically revokes authorisations older than 18 months, or when you change any credentials on their site.
You can renew it using the second section of the Settings page after logging in her ... |
Topic: Negative balance for pay as you go - how to pay? |
Cupid
Replies: 3
Views: 2221
|
Forum: Support Posted: Mon Sep 25, 2023 10:57 am Subject: Negative balance for pay as you go - how to pay? |
You'll find the payment options at the top of the Settings page.
You get there by logging in here and then pressing the 'SETTINGS' button below the standard options but above the MAIN and MIRROR ta ... |
Topic: i cannot login anymore. |
Cupid
Replies: 1
Views: 1765
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Forum: Support Posted: Mon Sep 25, 2023 10:50 am Subject: i cannot login anymore. |
You can discover all the Gixen usernames associated with an email address using [url=https://www.gixen.com/forgotusername.php]this form
You can get a reset password message sent using [url=https:// ... |
Topic: Can't do anything Bunch of Dots Going Round and Round in a |
Cupid
Replies: 1
Views: 1666
|
Forum: Support Posted: Sun Sep 24, 2023 4:00 am Subject: Can't do anything Bunch of Dots Going Round and Round in a |
Most often that's due to not having an active Mirror subscription (which, as one of its advantages, removes the default adverts in the logged in areas), but also having an active ad/google blocker, wh ... |
Topic: Confusion about group bidding- need clarification |
Cupid
Replies: 1
Views: 2092
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Forum: Support Posted: Sun Sep 24, 2023 3:55 am Subject: Re: Confusion about group bidding- need clarification |
Yes, your issue will be down to the auctions all ending simultaneously. The advice that there should be a a 2-minute gap still stands.
Please can you provide a link to:
a more recent update sta ... |
Topic: payment not shown, no bid |
Cupid
Replies: 1
Views: 1586
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Forum: Support Posted: Sat Sep 23, 2023 4:01 am Subject: payment not shown, no bid |
For issues with subscriptions and payments please contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always inclu ... |
Topic: Making people wait 60 seconds before accessing account |
Cupid
Replies: 244
Views: 4270689
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Forum: Suggestions and Ideas Posted: Fri Sep 22, 2023 2:25 pm Subject: Making people wait 60 seconds before accessing account |
Please don't try to goad, or escalate arguments.
Constructive criticism is fine, and also suggestions in the [url=https://www.gixen.com/forum/viewforum.php?f=3]relevant area.
Insulting other use ... |
Topic: login issues here at Gixen |
Cupid
Replies: 1
Views: 1671
|
Forum: Support Posted: Wed Sep 20, 2023 3:14 am Subject: login issues here at Gixen |
Hmm,
That's certainly a puzzle, using exactly the same piece of software on different devices and one working the other not.
I think if it were me I'd keep looking for another difference between ... |
Topic: Reserve not met |
Cupid
Replies: 1
Views: 1522
|
Forum: Support Posted: Tue Sep 19, 2023 12:39 pm Subject: Reserve not met |
OK, so first please read [url=https://www.gixen.com/forum/viewtopic.php?t=9688]this thread regarding Gixens' handling of bids above the Buy It Now price.
A seller can choose a reserve amount at the ... |
Topic: Problem on importing watchlist |
Cupid
Replies: 4
Views: 2488
|
Forum: Support Posted: Mon Sep 18, 2023 2:04 pm Subject: Problem on importing watchlist |
Ah, I see, yes that is helpful, perhaps Mario can now investigate if there are differences in the implementation of these.
I imagine that it's always performed server side, but I can also believe t ... |
Topic: ebay sniper |
Cupid
Replies: 1
Views: 3093
|
Forum: Impressions Posted: Sat Sep 16, 2023 3:00 am Subject: ebay sniper |
For devices running the Windows operating system there is the [url=https://www.gixen.com/forum/viewtopic.php?t=8703]Gixen Desktop Manager. |
Topic: Account unlinked from Gixen right before auction end |
Cupid
Replies: 2
Views: 1675
|
Forum: Support Posted: Fri Sep 15, 2023 3:53 am Subject: Account unlinked from Gixen right before auction end |
Had you done anything with respect to your credentials on Ebay ? e.g update password or userneme.
If so that will generally get the authorisation revoked by them, and Gixen does not receive notific ... |
Topic: Unlimited watchlist items |
Cupid
Replies: 1
Views: 1493
|
Forum: Support Posted: Thu Sep 14, 2023 10:06 am Subject: Unlimited watchlist items |
How many snipes are you likely to have scheduled at any one time ?
There is a .csv file upload tool, but it shouldn't be abused, so any more than several hundred and you might want to seek the perm ... |
Topic: Gixen renewal how do I stop it |
Cupid
Replies: 1
Views: 1445
|
Forum: Support Posted: Fri Sep 08, 2023 3:15 am Subject: Gixen renewal how do I stop it |
To cancel any automated payment you need to log into the Paypal account where that is set up, find the payment there and delete it.
What issue are you having with renewing your authorisation using ... |
Topic: Problem on importing watchlist |
Cupid
Replies: 4
Views: 2488
|
Forum: Support Posted: Fri Sep 08, 2023 3:01 am Subject: Problem on importing watchlist |
There used to be a problem with importing things that you'd already placed a bid on, is that ever the case with any of these ?
Also have you noticed any pattern to what is not imported ?
For ins ... |
Topic: Import WL and GL blocks |
Cupid
Replies: 1
Views: 3307
|
Forum: Suggestions and Ideas Posted: Fri Sep 08, 2023 2:43 am Subject: Import WL and GL blocks |
It shouldn't take an hour to remove 300 snipes, though I can imagine it would if you deleted them one by one.
Are you aware that many snipes can be deleted at once, using the web interface, by firs ... |
Topic: Error -4391 for reauthorization |
Cupid
Replies: 10
Views: 5922
|
Forum: Support Posted: Wed Sep 06, 2023 4:30 pm Subject: Error -4391 for reauthorization |
Yes, I understand you are trying to re-authoorise using the second section on the Settings page.
I'm trying to find out where in that process is it failing for you ?
Authorisation can be revoked ... |
Topic: Error -4391 for reauthorization |
Cupid
Replies: 10
Views: 5922
|
Forum: Support Posted: Wed Sep 06, 2023 4:26 pm Subject: Error -4391 for reauthorization |
Can you give more details as to exactly when in the process this is happening ?
Is it as soon as you are directed towards Ebay, while you are being sent back to Gixen, or at some other point in the ... |
Topic: Down three times in ~5 weeks? |
Cupid
Replies: 2
Views: 11378
|
Forum: Support Posted: Wed Sep 06, 2023 2:59 am Subject: Down three times in ~5 weeks? |
I have only seen the one report recently:
https://www.gixen.com/forum/viewtopic.php?t=11002
which looks like a temporary Domain Name Server issue, only regarding affecting the web interface, not ... |
Topic: CSV Upload: 'Invalid file.' |
Cupid
Replies: 3
Views: 6608
|
Forum: Support Posted: Tue Sep 05, 2023 3:26 am Subject: CSV Upload: 'Invalid file.' |
For that it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. He's more likely to pick that up quickly.
Please alw ... |
Topic: Viewing Bid Groups? |
Cupid
Replies: 1
Views: 6066
|
Forum: Support Posted: Tue Sep 05, 2023 3:07 am Subject: Viewing Bid Groups? |
Are you using the desktop web browser interface ?
On that the Group number is displayed on the left hand side in the 'eBay Item Number' column, below the auction number, in the same field as the of ... |
Topic: Can I bid on all my gixen watchlist at once with one price? |
Cupid
Replies: 1
Views: 6095
|
Forum: Support Posted: Tue Sep 05, 2023 2:52 am Subject: Can I bid on all my gixen watchlist at once with one price? |
The only way to do that, at the moment, would be to upload a .csv file with all the snipes in it that had the amount field populated the same. That feature is available in the Tools menu.
I would t ... |
Topic: Deleting past bids |
Cupid
Replies: 1
Views: 6160
|
Forum: Support Posted: Sun Sep 03, 2023 3:13 am Subject: Deleting past bids |
Yes, there is also a 'PURGE OLD' button at the top of the page which deletes all the snipes for which the auctions have now ended.
If you do want to select certain ones, you can also the use the re ... |
Topic: Eligibility to bid |
Cupid
Replies: 2
Views: 6497
|
Forum: Support Posted: Thu Aug 31, 2023 2:43 am Subject: Eligibility to bid |
Or you could ask the seller directly what restrictions they put on their auctions that would cause bids to be rejected. |
Topic: Won an auction at more than $ 30.00 over my maximum bid. |
Cupid
Replies: 3
Views: 6621
|
Forum: Support Posted: Mon Aug 28, 2023 1:42 pm Subject: Won an auction at more than $ 30.00 over my maximum bid. |
I'd recommend the use of the 'REFRESH' button to be able to check that your snipe is set up as intended.
Use of browser 'Back' and 'Forward' buttons is less likely to achieve the desired results. |
Topic: About bid priority |
Cupid
Replies: 4
Views: 6545
|
Forum: Support Posted: Sun Aug 27, 2023 8:32 am Subject: Re: About bid priority |
Does the offset refer to the bid amount?... Is the offset different from the bid amount?
The offset is the amount of time, in seconds, before the auction end that the bid is to be placed on Ebay.
... |
Topic: About bid priority |
Cupid
Replies: 4
Views: 6545
|
Forum: Support Posted: Sun Aug 27, 2023 6:40 am Subject: Re: About bid priority |
This:
there is no priority by input order
So the outcome is random in your scenario, if they both have the same offset.
If they have different offsets the one with the larger one will win bec ... |
Topic: Gixen not refreshing auction data, not eligible to bid |
Cupid
Replies: 1
Views: 6060
|
Forum: Support Posted: Tue Aug 22, 2023 3:13 am Subject: Re: Gixen not refreshing auction data, not eligible to bid |
When you say:
not refreshing auction data
what do you mean exactly, the time to the finish, or just the price?... because the price is only updated periodically, not in real time. That is the ma ... |
Topic: How Do I Pay for annual subscription? |
Cupid
Replies: 1
Views: 6119
|
Forum: Support Posted: Mon Aug 21, 2023 12:43 pm Subject: How Do I Pay for annual subscription? |
All the options are available at the top of the Settings page.
Although about a different subject, this blog post has images of how to get there:
https://www.gixen.com/blog/ebay-third-party-auth ... |
Topic: Ebay normal bidding pre-pay info now required before biddin |
Cupid
Replies: 4
Views: 8922
|
Forum: Suggestions and Ideas Posted: Sun Aug 20, 2023 2:49 pm Subject: Ebay normal bidding pre-pay info now required before biddin |
N.B. Gixen does not use the website interface to submit your bids.
That is why it just needs your permission to place bids, not your password. |
Topic: Won an auction... But at a higher price than my max amount? |
Cupid
Replies: 2
Views: 6984
|
Forum: Support Posted: Sun Aug 20, 2023 3:57 am Subject: Won an auction... But at a higher price than my max amount? |
I agree that is very odd.
What is the id of the Gixen account that you used to set up this snipe ? Is it 'Sevenpillardeals' ?
Do you have a mirror subscription?, Both of those bids are registere ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 7755
|
Forum: Support Posted: Fri Aug 18, 2023 5:30 am Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Yes, clearly making an excuse as to why they told you the wrong figure for the reserve.
A seller is not required to tell you what the reserve is if you ask them... and are quite at liberty to refus ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 7755
|
Forum: Support Posted: Thu Aug 17, 2023 4:22 pm Subject: Re: Reserve price |
With all due respect...,I would have had to pay that $600
No, as I said:
the most that you will ever have to pay is the higher of the reserve amount and one bid increment more than the next hig ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 7755
|
Forum: Support Posted: Thu Aug 17, 2023 1:50 pm Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Well, yes, that is the problem with lying about things like that... you get found out... and now that seller has a buyer that does not trust them.
That is not a great start for a transaction where ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 7755
|
Forum: Support Posted: Mon Aug 14, 2023 1:27 pm Subject: Re: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
I contacted the ebay seller and asked what will be an accepted reserve offer for this item. The seller told me a price under what the buy it now price is. they start the bid at a very low price but sa ... |
Topic: unable to open connexion to card |
Cupid
Replies: 3
Views: 6648
|
Forum: Support Posted: Mon Aug 14, 2023 6:38 am Subject: unable to open connexion to card |
I haven't seen any announcement of any option, other than Paypal, to send money to Gixen being made available yet.
So where is it that you are trying to enter these details that are being rejected ... |
Topic: Mobile app not showing my active/scheduled snipes. Dsktop o |
Cupid
Replies: 1
Views: 6137
|
Forum: Support Posted: Fri Aug 11, 2023 8:00 am Subject: Mobile app not showing my active/scheduled snipes. Dsktop o |
Hmm, 140 is quite a lot, is that more than you've ever had before for display in the Android App ?
In any case I'd concentrate your efforts on ensuring that the App is connected to your Gixen accou ... |
Topic: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\" |
Cupid
Replies: 1
Views: 6172
|
Forum: Support Posted: Mon Aug 07, 2023 3:50 am Subject: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\" |
It will be as a result of Gixen trying to place the bid for you and receiving that response from the Ebay software, so it must be a restriction on the Ebay side.
Generally it's because a transactio ... |
Topic: Logged in today and all my snipes are gone |
Cupid
Replies: 1
Views: 6182
|
Forum: Support Posted: Mon Jul 31, 2023 10:13 am Subject: Logged in today and all my snipes are gone |
The most likely explanation is having more than one Gixen id.
You can check if you have more than one account registered for a given email address using [url=https://www.gixen.com/forgotusername.p ... |
Topic: Main and Mirror Option |
Cupid
Replies: 1
Views: 8998
|
Forum: Suggestions and Ideas Posted: Fri Jul 28, 2023 2:56 am Subject: Main and Mirror Option |
Here are some links to some recent topics that cover this area:
https://www.gixen.com/forum/viewtopic.php?t=10958
https://www.gixen.com/forum/viewtopic.php?t=10882
https://www.gixen.com/forum/vie ... |
Topic: Bid shielding prevention now available to all users |
Cupid
Replies: 22
Views: 35851
|
Forum: Announcements Posted: Thu Jul 27, 2023 6:57 am Subject: Re: Minimum and Maximum price tolerance options? |
how an existing traditional snipe would benefit from an additional bid placed 1 second before auction end, since both bids are for the same amount?
You've missed an important aspect here, as have a ... |
Topic: Watchlist not importing fully |
Cupid
Replies: 1
Views: 6300
|
Forum: Support Posted: Sun Jul 23, 2023 2:19 pm Subject: Re: Watchlist not importing fully |
385708803319 will not
That's because it's a BUY IT NOW only item, not an auction.
Since you can't bid on those you can't snipe them, so Gixen does not import them. |
Topic: Two items, same expiration |
Cupid
Replies: 2
Views: 6414
|
Forum: Support Posted: Sun Jul 23, 2023 7:20 am Subject: Two items, same expiration |
Yes, so long as you want to win them all, Gixen can handle many items even if they are ending in the same second.
What you can not do (when they are ending so close to each other) is have the biddi ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 7589
|
Forum: Support Posted: Fri Jul 21, 2023 11:20 am Subject: Gixen says I won the item on ebay but ebay didnt |
It's possible that you were not logged into Ebay when you last looked, or logged in but to a different Ebay account, that would also account for what you were seeing there.
Anyway, thank you for co ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 7589
|
Forum: Support Posted: Fri Jul 21, 2023 8:54 am Subject: Gixen says I won the item on ebay but ebay didnt |
OK, so since you say you edited the snipe before it ended the record in your history is most likely related to an earlier state of the snipe, before you edited it.
So, the most significant status i ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 7589
|
Forum: Support Posted: Fri Jul 21, 2023 3:24 am Subject: Gixen says I won the item on ebay but ebay didnt |
In the title of the thread you say that 'Gixen says I won' but then you say in the body of your post 'word "ENDED" appearing on the line item in the status line in my history page'.
What ... |
Topic: Paid 1 Months, got only a couple of days! Paid for nothing! |
Cupid
Replies: 4
Views: 7400
|
Forum: Support Posted: Sun Jul 16, 2023 4:53 pm Subject: Paid 1 Months, got only a couple of days! Paid for nothing! |
OK, please contact Mario direct via email at the support address, given on the [url=https://www.gixen.com/main/contact.php]Contact page and I'm sure he will be happy to look into it and either justify ... |
Topic: Paid 1 Months, got only a couple of days! Paid for nothing! |
Cupid
Replies: 4
Views: 7400
|
Forum: Support Posted: Sun Jul 16, 2023 12:11 pm Subject: Paid 1 Months, got only a couple of days! Paid for nothing! |
Is it actually preventing you adding snipes or is it just warning you that your subscription will run out in less than 10 days time ? |
Topic: Keep on receiving ebay security code after reauthorisation |
Cupid
Replies: 1
Views: 6376
|
Forum: Support Posted: Sun Jul 16, 2023 3:46 am Subject: Keep on receiving ebay security code after reauthorisation |
If they are coming from Ebay, it sounds like you will need to contact them about it as it isn't something that Gixen specifically triggers. |
Topic: Ebay authotisation |
Cupid
Replies: 1
Views: 6321
|
Forum: Support Posted: Sat Jul 15, 2023 4:01 am Subject: Ebay authotisation |
Sounds like something you need to sort out with Ebay.
Try logging in normally to ebay.com and see if they still asking you to update your credentials and, if so, that's the only way to go. |
Topic: Am I bidding against myself? |
Cupid
Replies: 3
Views: 6992
|
Forum: Support Posted: Mon Jul 03, 2023 8:37 am Subject: Am I bidding against myself? |
No worries, we do get a lot of repetition here, but it's a bit of a challenge to try to answer them in a unique way each time.
It's hard to know what to search for to get the answer too, so the mor ... |
Topic: Am I bidding against myself? |
Cupid
Replies: 3
Views: 6992
|
Forum: Support Posted: Mon Jul 03, 2023 7:11 am Subject: Am I bidding against myself? |
What you are talking about is an Ebay function, not a Gixen one, much like the whole automatic bidding system on Ebay.
So, what happens in this case is Gixen places the bid, however Ebay does not r ... |
Topic: 235068828620 & several other items imported |
Cupid
Replies: 3
Views: 6777
|
Forum: Support Posted: Sat Jul 01, 2023 6:29 am Subject: 235068828620 & several other items imported |
Thanks for coming back and letting us know how you resolved the issue. |
Topic: 235068828620 & several other items imported |
Cupid
Replies: 3
Views: 6777
|
Forum: Support Posted: Sat Jul 01, 2023 5:06 am Subject: 235068828620 & several other items imported |
I'd recommend renewing your authorisation, just in case that's the issue.
Are there items that are getting imported from your watch list, in which case can you also provide an example for compariso ... |
Topic: Invalid Authorization |
Cupid
Replies: 1
Views: 6297
|
Forum: Support Posted: Sat Jul 01, 2023 3:40 am Subject: Invalid Authorization |
The authorisation that you gave Gixen to submit bids for you on Ebay has either expired or been revoked ob Ebay, they expire this after a maximum of 18 months or whenever you change credentials (like ... |
Topic: Am I missing something? |
Cupid
Replies: 1
Views: 19635
|
Forum: Impressions Posted: Sat Jul 01, 2023 3:27 am Subject: Am I missing something? |
Well, you've not got it quite right.
On Ebay the highest accepted bid always wins, no matter when that bid was placed.
So sniping will never win against earlier, higher, bids. In fact there's ev ... |
Topic: Gixen Emblem |
Cupid
Replies: 1
Views: 6474
|
Forum: Support Posted: Mon Jun 26, 2023 2:44 am Subject: Gixen Emblem |
Hi Bob,
That feature is part of the browser plug-in, support for which is provided via this thread:
https://www.gixen.com/forum/viewtopic.php?t=8659
It's not an issue related to your Authoriz ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 70
Views: 1409920
|
Forum: Announcements Posted: Sun Jun 25, 2023 2:44 pm Subject: Gixen Desktop Manager (64-bit) released |
Some people have had success with running this under windows emulation software like Wine. |
Topic: Old unused mirror chunks disappeared after buying new chunk |
Cupid
Replies: 2
Views: 6790
|
Forum: Support Posted: Sun Jun 25, 2023 3:29 am Subject: Old unused mirror chunks disappeared after buying new chunk |
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Include your Gixen id and an explanation of the issue and/or a link to this t ... |
Topic: Is the 2 second snipe time reliable or too short? |
Cupid
Replies: 3
Views: 7275
|
Forum: Support Posted: Sat Jun 24, 2023 9:52 am Subject: Is the 2 second snipe time reliable or too short? |
Ebay definitely does not block any bids that are submitted before the end of the auction.
Actually all Ebay servers are located in the USA, no matter which domain you use locally. As a result no do ... |
Topic: Is the 2 second snipe time reliable or too short? |
Cupid
Replies: 3
Views: 7275
|
Forum: Support Posted: Fri Jun 23, 2023 3:01 am Subject: Re: Is the 2 second snipe time reliable or too short? |
I've not seen any complaints, at all, about bid scheduling being off here.
I've also not seen any complaints about bids not reaching Ebay servers in time either.
Personally, I don't use short of ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 10339
|
Forum: Support Posted: Wed Jun 21, 2023 2:57 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
are you saying that my bid should not have been $435 but that $529.19 was correct?
Yes, of course I am, (except that it was $529.91), and that's exactly what Ebay tell you to do (and you even quot ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 10339
|
Forum: Support Posted: Tue Jun 20, 2023 2:30 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
Of course Ebay has used increments, that's why the winner of the auctions only has to pay at most one bid increment more than your bids.
All of this is explained in the blog that I gave you the URL ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 17532
|
Forum: Support Posted: Mon Jun 19, 2023 9:04 am Subject: Font on Snipes page appear light grey with little contrast |
privacy hardened via Librewolf settings to curtail Facebook and Google tracking,
I wonder if actually it is this that is causing the page not to fully load.
I get a greyed out look in Firefox ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 10339
|
Forum: Support Posted: Mon Jun 19, 2023 8:41 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
So actually the auction price jumped from $425 to $539.91 when your bid was placed.
Why? Isn't it supposed to go up in increments of $10?
I don't know where that idea comes from... bid increment ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 10339
|
Forum: Support Posted: Sun Jun 18, 2023 1:35 pm Subject: ebay is not bidding incrementally and I am outbidding mysel |
7:59:52am is 5 seconds before 7:59:57am.
So actually the auction price jumped from $425 to $539.91 when your bid was placed. Yours was the last bid of the auction and it resulted in the winner havi ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 10339
|
Forum: Support Posted: Sun Jun 18, 2023 3:36 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
I think it would be most useful for you to first read this blog:
https://www.gixen.com/blog/how-does-ebay-bidding-work/
On item 204366859202 your bid of US $529.91 was outbid by one that was pla ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 17532
|
Forum: Support Posted: Sat Jun 17, 2023 2:59 am Subject: Font on Snipes page appear light grey with little contrast |
Yes, sorry, you did have that in your first post and I overlooked it.
So, since you've used the service for 5 years, has it always looked like this for you, or did it change at some point during th ... |
Topic: Autorenewal |
Cupid
Replies: 2
Views: 6964
|
Forum: Support Posted: Fri Jun 16, 2023 1:39 am Subject: Autorenewal |
It sounds like you have subscribed multiple times for the same account, Mario can sort that out for you if you email the details direct to him at the support address given on the [url=https://www.gixe ... |
Topic: password |
Cupid
Replies: 1
Views: 6425
|
Forum: Support Posted: Fri Jun 16, 2023 1:36 am Subject: password |
Please send Mario an email, from the email account that you used to set up the account in the first place, and include your Gixen id with a short explanation of the issue.
He can be contacted at th ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 17532
|
Forum: Support Posted: Fri Jun 16, 2023 1:28 am Subject: Font on Snipes page appear light grey with little contrast |
Yes, that's a great deal less contrast than I have.
Which browser are you using ? |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 17532
|
Forum: Support Posted: Wed Jun 14, 2023 2:51 am Subject: Font on Snipes page appear light grey with little contrast |
Screenshots can be uploaded to an image hosting site and the URL (without the 'http') can be posted here, I'm happy to enable those that are relevant to sniping and Gixen.
Alternatively they can be ... |
Topic: How can I see how many snipes I have left |
Cupid
Replies: 1
Views: 7542
|
Forum: Support Posted: Wed Jun 07, 2023 1:53 am Subject: How can I see how many snipes I have left |
You don't get any credits for using the free service, you are however always limited to 4 successful snipes in a rolling calendar month.
You can view he status of any Mirror subscription that you d ... |
Topic: unable to bid eBay item number:185918812206 |
Cupid
Replies: 1
Views: 7413
|
Forum: Support Posted: Sun Jun 04, 2023 4:15 am Subject: unable to bid eBay item number:185918812206 |
The easiest way is to have an Ebay account that has a shipping address in the country that the auction is listed in.
You might find more help available on the Ebay forums since this is a block that ... |
Topic: Uptime |
Cupid
Replies: 3
Views: 7897
|
Forum: Support Posted: Sat Jun 03, 2023 3:28 am Subject: Uptime |
Yes, the website is not required to be accessible for existing snipes to be executed from the servers.
Which leads to the question as to how to cancel a snipe if the website is not accessible which ... |
Topic: Uptime |
Cupid
Replies: 3
Views: 7897
|
Forum: Support Posted: Fri Jun 02, 2023 3:15 am Subject: Uptime |
I think that sometimes happens when ISPs update their Domain Name Servers, and it takes up top half an hour for it to propagate throughout their network, even though the service running on an affected ... |
Topic: Failure |
Cupid
Replies: 2
Views: 7973
|
Forum: Support Posted: Mon May 29, 2023 11:49 am Subject: Failure |
What status did Gixen give your snipe after the auction had completed ? |
Topic: \"Set up 2 step verification\" |
Cupid
Replies: 3
Views: 8756
|
Forum: Support Posted: Fri May 26, 2023 4:11 am Subject: \"Set up 2 step verification\" |
Yes, I'm sure that having a valid authorisation and having two step verification enabled on Ebay will allow snipes to be placed by Gixen.
HOWEVER, changing the status of your Ebay account from not ... |
Topic: Unlimited snipes? |
Cupid
Replies: 1
Views: 2627
|
Forum: Support Posted: Sat May 20, 2023 3:12 am Subject: Unlimited snipes? |
Yes, the limits on the number of snipes that you can schedule are removed with an active Mirror subscription. |
Topic: pop-up ads despite paid subscription |
Cupid
Replies: 5
Views: 6947
|
Forum: Support Posted: Thu May 18, 2023 4:29 am Subject: pop-up ads despite paid subscription |
OK, I see you say 'The "show ads" toggle is switched off.' .. Just to see if there's some misinterpretation of that going on, have you tried switching it on and then off again ? |
Topic: pop-up ads despite paid subscription |
Cupid
Replies: 5
Views: 6947
|
Forum: Support Posted: Tue May 16, 2023 6:46 am Subject: pop-up ads despite paid subscription |
How long has your subscription left to run ?
Have they been suppressed until now and just started appearing, or have you just renewed your subscription and they've not been suppressed as they shoul ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 5877
|
Forum: Support Posted: Mon May 15, 2023 9:36 am Subject: Given Failures Now Commonplace ....... |
OK, so please can you provide Mario with your Ebay id (via email if you wish, to the address given on the [url=https://www.gixen.com/main/contact.php]Contact page), because, as I said, this is unique ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 5877
|
Forum: Support Posted: Mon May 15, 2023 9:18 am Subject: Given Failures Now Commonplace ....... |
No one has been accused of lying, I simply asked you to check that you were logged in to Ebay with the same id as you authorised Gixen to bid on.
In order to combat spam on this forum, only registe ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 5877
|
Forum: Support Posted: Mon May 15, 2023 8:27 am Subject: Given Failures Now Commonplace ....... |
For Gixen to report that you 'Won' it would first have to receive notification back from Ebay that a bid was successfully placed.
So finding that there's not even a bid been placed would be a first ... |
Topic: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements |
Cupid
Replies: 1
Views: 9271
|
Forum: Suggestions and Ideas Posted: Thu May 11, 2023 2:09 pm Subject: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements |
My view on this has always been that if you're disappointed that you're not winning these auctions then you're not setting your snipes at the true maximum that you are happy to pay.
My advice has a ... |
Topic: Download old snipes |
Cupid
Replies: 1
Views: 2672
|
Forum: Support Posted: Thu May 04, 2023 4:14 am Subject: Download old snipes |
It's been requested before:
https://www.gixen.com/forum/viewtopic.php?t=10770
https://www.gixen.com/forum/viewtopic.php?t=10715
and (as per the second link) acknowledged as on the 'To Do' lis ... |
Topic: Bid rejected because seller mentioned 'may not mail to Aus |
Cupid
Replies: 1
Views: 2601
|
Forum: Support Posted: Thu May 04, 2023 4:05 am Subject: Bid rejected because seller mentioned 'may not mail to Aus |
Well if it's changed, it will be on the Ebay side, not the Gixen implementation.
Maybe raise it in their discussion area and see if that wider audience has any ideas and if you get some it would be ... |
Topic: Displaying wrong S&H |
Cupid
Replies: 1
Views: 2757
|
Forum: Support Posted: Thu May 04, 2023 3:57 am Subject: Displaying wrong S&H |
I think [url=https://www.gixen.com/forum/viewtopic.php?t=10728l]this is the last time this was raised.
It's always been wrong, (I complained about it when it was first introduced), it is acknowledg ... |
Topic: Snipe didn't works thanks a lot for nothing |
Cupid
Replies: 1
Views: 2885
|
Forum: Support Posted: Tue Apr 25, 2023 2:04 pm Subject: Snipe didn't works thanks a lot for nothing |
Before you go, can you, at least, explain what happened ?
What was the auction number and what was the final status of the auction that Gixen provided ? |
Topic: Delcampe? |
Cupid
Replies: 6
Views: 10958
|
Forum: Support Posted: Sat Apr 22, 2023 1:39 pm Subject: Delcampe? |
Not necessarily a block on any progress but:
There will be a one minute extension to the sale if a bid is placed less than one minute before the end of the auction.
It is an indication that they ... |
Topic: Error sending data (12030) The connection with the server w |
Cupid
Replies: 5
Views: 4528
|
Forum: Support Posted: Fri Apr 21, 2023 2:18 pm Subject: Error sending data (12030) The connection with the server w |
Ah, in the Desktop Application.
What is the result if you log in to the website using your Gixen credentials above, and then import using the 'IMPORT WL' button ?
Have you had the Desktop Manage ... |
Topic: Low snipe notices |
Cupid
Replies: 3
Views: 3867
|
Forum: Support Posted: Fri Apr 21, 2023 12:27 pm Subject: Low snipe notices |
This is configured via the 'Notification' section of the Settings page,
Although related to renewing your authorisation this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/
... |
Topic: Error sending data (12030) The connection with the server w |
Cupid
Replies: 5
Views: 4528
|
Forum: Support Posted: Fri Apr 21, 2023 8:28 am Subject: Error sending data (12030) The connection with the server w |
Have you tried again and if so is this failure persistent ?
It might just be a temporary 'hand shake' failure between the specific Gixen and Ebay servers that were involved in this communication. |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 2
Views: 3395
|
Forum: Support Posted: Fri Apr 21, 2023 5:30 am Subject: You are not eligible to bid on this item. |
For a definitive answer you are probably best asking Ebay themselves since it will be their software that has rejected your bid, not anything Gixen has implemented. Gixen just reflects the response th ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 5343
|
Forum: Support Posted: Tue Apr 18, 2023 2:35 pm Subject: Bid Under Asking Price |
I don't see an obvious way to report to eBay?
For a (potential) bidder that would be their Customer Support.
I guess it might be preferable for the seller to report it via Ebay Seller Support, ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 5343
|
Forum: Support Posted: Tue Apr 18, 2023 1:38 pm Subject: Bid Under Asking Price |
Item: 145034326009
If you look in the [url=https://www.ebay.com/bfl/viewbids/145034326009?item=145034326009&rt=nc&_trksid=p2047675.l2565]bids page at the bottom, you can see that a bid ... |
Topic: Can’t log in |
Cupid
Replies: 2
Views: 3586
|
Forum: Support Posted: Sun Apr 16, 2023 4:36 am Subject: Can’t log in |
Mario can be contacted directly via the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
N.B. The credentials that you use for Ebay are entirely separate from ... |
Topic: Add country |
Cupid
Replies: 1
Views: 9514
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Forum: Suggestions and Ideas Posted: Sun Apr 16, 2023 4:23 am Subject: Add country |
Don't Ebay run Tradera, separately, as a marketplace for Swedish customers ?
EDIT: actually they divested it to Paypal, didn't they ?
https://www.gixen.com/forum/viewtopic.php?t=5291
Does Eba ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 5343
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Forum: Support Posted: Sun Apr 09, 2023 5:12 am Subject: Bid Under Asking Price |
The bid increment is ÂGBP 5.00 once the auction price reaches ÂGBP 150.00.
See:
https://www.gixen.com/blog/ebay-bid-increments/
It's also covered on the [url=https://www.gixen.com/main/faq. ... |
Topic: Upload files |
Cupid
Replies: 2
Views: 3380
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Forum: Support Posted: Fri Apr 07, 2023 12:57 pm Subject: Upload files |
Excel has the capability to save in .csv format so it can be used, it's just not so easy to use all it's features when you need to save in that format. |
Topic: \"Re-authorize Gixen\" oauth link should use my l |
Cupid
Replies: 2
Views: 3508
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Forum: Support Posted: Thu Apr 06, 2023 2:38 am Subject: \"Re-authorize Gixen\" oauth link should use my l |
I don't think that procedure exists on the German site, and in any case Gixen is registered with the US one for this purpose, so everything has to be authorised via the US site.
Since Ebay accounts ... |
Topic: New, Questions on Gixen Mirror |
Cupid
Replies: 1
Views: 9694
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Forum: Suggestions and Ideas Posted: Tue Apr 04, 2023 5:28 am Subject: New, Questions on Gixen Mirror |
As per my answer [url=https://www.gixen.com/forum/viewtopic.php?t=10913]on this recent thread;
Yes, a Gixen Mirror subscription offers the ability to schedule an unlimited number of snipes for the ... |
Topic: Maximum Snipe Limit? |
Cupid
Replies: 2
Views: 3044
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Forum: Support Posted: Mon Apr 03, 2023 4:38 am Subject: Maximum Snipe Limit? |
Gixen doesn't, but Ebay may well do, so you are best off asking them to lift that restriction. |
Topic: Gixen App - adding from Ebay Watchlist |
Cupid
Replies: 7
Views: 6525
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Forum: Support Posted: Sun Apr 02, 2023 5:00 am Subject: Gixen App - adding from Ebay Watchlist |
Unfortunately resolution is based on Ebay fixing this, so it's not under Mario's control.
In the mean time you can manually search and you can still manually add snipes. |
Topic: Fee to be paid for foreign purchase, item 185825801781 |
Cupid
Replies: 1
Views: 2722
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Forum: Support Posted: Sun Apr 02, 2023 4:03 am Subject: Fee to be paid for foreign purchase, item 185825801781 |
What target do you have set ?, The default is to place bids on the US .com site, however you can change that on the Settings page.
That said, I've never before heard of where the bid is placed havi ... |
Topic: Contingency Groups |
Cupid
Replies: 18
Views: 31665
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Forum: Support Posted: Sat Apr 01, 2023 1:00 pm Subject: Contingency Groups |
Just because one or two people don't like the way it works doesn't mean that everyone shares the same view
Absolutely, and the functionality that I would use, and others have described, was nev ... |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 13
Views: 18959
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Forum: Support Posted: Wed Mar 29, 2023 11:02 am Subject: You are not eligible to bid on this item. |
Since it would probably be regarded as currency there might be money laundering regulations that Ebay has to comply with (over a certain value).
Do you know if Ebay has ever verified your address, ... |
Topic: Note on Gixen I am out of date go to Gixen settings |
Cupid
Replies: 1
Views: 3000
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Forum: Support Posted: Wed Mar 29, 2023 10:43 am Subject: Note on Gixen I am out of date go to Gixen settings |
Is it your subscription (first section of the Settings page) or your authorisation (second section of the Settings page) that it is warning you about ?
These are very different things:
https://w ... |
Topic: Mirror subscription |
Cupid
Replies: 1
Views: 3086
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Forum: Support Posted: Wed Mar 29, 2023 3:21 am Subject: Mirror subscription |
No, an active Mirror subscription entitles you to unlimited snipes for the whole period that it covers. |
Topic: NOT WORKING |
Cupid
Replies: 2
Views: 3693
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Forum: Support Posted: Wed Mar 29, 2023 3:16 am Subject: Re: NOT WORKING |
384860877434 or 234878737543
Those two are 'Buy It Now's, so wouldn't get imported even if there wasn't an issue with Ebays' software. |
Topic: Bulk editing |
Cupid
Replies: 8
Views: 27781
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Forum: Suggestions and Ideas Posted: Wed Mar 29, 2023 3:07 am Subject: Bulk editing |
a way to export my current snips to a CSV
That's in the Export/download section nearly at the end of the the Settings page, operable if you have an active Mirror subscription. |
Topic: Some ending soon Watched auction items are not uploading |
Cupid
Replies: 10
Views: 8871
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Forum: Support Posted: Tue Mar 28, 2023 3:42 am Subject: Re: Watch list not importing |
Maybe they changed something
If they did, they haven't done so for everyone, yet, because as Mario has said, only a small percentage of Gixen users are affected, so far.
Ironically, had it chang ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 19
Views: 13459
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Forum: Support Posted: Mon Mar 27, 2023 3:16 am Subject: \"No items imported\" when there are new items in |
I'm sure Mario will fix it for everyone, once he knows what the issue is.
For that he needs to know what Ebay have changed; So he either needs them to inform him or to have examples that he can use ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 19
Views: 13459
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Forum: Support Posted: Sat Mar 25, 2023 9:41 am Subject: \"No items imported\" when there are new items in |
It shouldn't be necessary to miss any auctions as a result of this.
Snipes can always be entered manually by cutting and pasting the auction id from the Ebay site, entering your snipe amount and th ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 7431
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Forum: Support Posted: Sat Mar 25, 2023 9:35 am Subject: Isn't 6 second of offset too much? |
OK, so we're touching on a different question here:
Q: When I'm the under bidder, how much more is the winner going to have to pay ?
A: No more than one bid increment more than your bid, that's ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 7431
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Forum: Support Posted: Thu Mar 23, 2023 10:22 am Subject: Isn't 6 second of offset too much? |
Anyone can schedule a bid of any amount to be placed at any time.
The winner of an Ebay auction is always the highest accepted bid.
The winning bid of $88 22 was placed about an hour and a half ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 19
Views: 13459
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Forum: Support Posted: Wed Mar 22, 2023 3:57 pm Subject: \"No items imported\" when there are new items in |
Mario is likely to pick this up more quickly if you email him the list of items that don't import from your list, as he requested.
The email address is the one for support provided on the [url=http ... |
Topic: Mirror expired |
Cupid
Replies: 2
Views: 4817
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Forum: Support Posted: Tue Mar 21, 2023 5:16 am Subject: Mirror expired |
Does using [url=https://www.gixen.com/forgotusername.php]this form provide any indication that you may have more than one Gixen account ? |
Topic: Bid not executed unknown error(3) |
Cupid
Replies: 1
Views: 3663
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Forum: Support Posted: Mon Mar 20, 2023 5:30 am Subject: Bid not executed unknown error(3) |
Mario will need to look at the details to see if it's something likely to happen again.
The best and quickest way to gain his attention is via email to the support address given on the [url=https:/ ... |
Topic: Unable to import ebay auctions |
Cupid
Replies: 2
Views: 4566
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Forum: Support Posted: Mon Mar 20, 2023 4:31 am Subject: Unable to import ebay auctions |
As per [url=https://www.gixen.com/forum/viewtopic.php?t=10905]this recent thread, Mario is requesting more examples so that he can investigate this further and have a better chance of tracking down wh ... |
Topic: Changed the ebay username |
Cupid
Replies: 2
Views: 5246
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Forum: Support Posted: Mon Mar 20, 2023 4:28 am Subject: Changed the ebay username |
Yes, this is simple to correct, all you need to do is re-authorise the Ebay account that you use in the second section of the Settings page:
https://www.gixen.com/blog/ebay-third-party-authorizatio ... |
Topic: Some ending soon Watched auction items are not uploading |
Cupid
Replies: 10
Views: 8871
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Forum: Support Posted: Sat Mar 18, 2023 10:43 am Subject: Some ending soon Watched auction items are not uploading |
Mario has been working on this today, and is asking for examples to be emailed to him on [url=https://www.gixen.com/forum/viewtopic.php?t=10900]this thread.
The best email is the one for support gi ... |
Topic: App crashes all the time (iOS) |
Cupid
Replies: 2
Views: 4346
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Forum: Support Posted: Sat Mar 18, 2023 4:47 am Subject: App crashes all the time (iOS) |
This was the position a few months back:
https://www.gixen.com/forum/viewtopic.php?t=10790
and this the most recent response:
https://www.gixen.com/forum/viewtopic.php?t=10899 |
Topic: Shipping question |
Cupid
Replies: 2
Views: 4303
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Forum: Support Posted: Sat Mar 18, 2023 4:39 am Subject: Re: Shipping question |
the one listed on ebay AU?
This is a long standing defect with the Gixen display. |
Topic: Your ebay authorization has expired or expires in less than |
Cupid
Replies: 5
Views: 6591
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Forum: Support Posted: Fri Mar 17, 2023 3:51 am Subject: Your ebay authorization has expired or expires in less than |
Yes, that would be too late.
The process of submitting a snipe takes much longer than people imagine, and starts up to couple of minutes before the auction end. Everything must be in place by then, ... |
Topic: Gixen on iPad |
Cupid
Replies: 2
Views: 5681
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Forum: Support Posted: Fri Mar 10, 2023 3:10 pm Subject: Gixen on iPad |
Is this using the web interface via a browser, and if so which one are you using ?
Does the browser have a 'zoom' function for the pages ?... If so have you tried resizing the page in your browser ... |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 14580
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Forum: Support Posted: Fri Mar 10, 2023 3:33 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
From your description of being able to bid manually, direct in the Ebay site, but also having your snipe bids blocked with this message, this does sound like something has changed, most likely on the ... |
Topic: Changing my password |
Cupid
Replies: 1
Views: 3766
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Forum: Support Posted: Thu Mar 09, 2023 4:02 am Subject: Changing my password |
Use the same method as if you had forgotten it:
https://www.gixen.com/forgotpassword.php |
Topic: free monthly snipes |
Cupid
Replies: 1
Views: 3144
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Forum: Support Posted: Wed Mar 01, 2023 8:01 am Subject: free monthly snipes |
Yes, it's a rolling month, so you have to wait for one of your winning snipes to be a month old before you can enter a new one.
I'd suggest using Ebay to keep tabs on them, if it were me I'd add th ... |
Topic: We're determining the winner message on eBay |
Cupid
Replies: 5
Views: 5426
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Forum: Support Posted: Tue Feb 28, 2023 5:44 pm Subject: We're determining the winner message on eBay |
I've had them the same for over 10 years, I can assure you, that's not the issue.
What you experienced is coincidence not consequence. |
Topic: We're determining the winner message on eBay |
Cupid
Replies: 5
Views: 5426
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Forum: Support Posted: Tue Feb 28, 2023 1:30 pm Subject: We're determining the winner message on eBay |
To me that sounds like an Ebay issue, just being slow to update you.
I presume you mean the offset times ? They just change the number of seconds before the auction when the bid is placed. They are ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Tue Feb 28, 2023 4:55 am Subject: Re: DESKTOP MANAGER LISTED HIGH BIDS GO TO N/A AFTER REFRESH |
bid limit can change.
In my view that's not a good idea, based on a single auction... but we are getting off the subject and into what prior research is necessary and the philosophy of sniping in g ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Mon Feb 27, 2023 4:37 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Yes, someone else posted about it, in passing, here:
https://www.gixen.com/forum/viewtopic.php?t=10889
I see that it's the auction price that is affected, not the snipe amount, I'm sorry I misun ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Sat Feb 25, 2023 12:38 pm Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
OK, so it's (just) a display issue in the Desktop Manager then, the underlying data is not being updated.
So your bids are still being processed correctly by the sniping software ? |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Sat Feb 25, 2023 6:41 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Are the snipe amounts that you set still correctly displayed on the web interface ? |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 10441
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Forum: Support Posted: Sat Feb 25, 2023 5:38 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Is it the latest version available [url=https://www.gixen.com/forum/viewtopic.php?t=10855]here that you are using ? |
Topic: Gixen stopped saving username & password |
Cupid
Replies: 1
Views: 3141
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Forum: Support Posted: Sat Feb 25, 2023 5:33 am Subject: Gixen stopped saving username & password |
This is not a function that Gixen provides.
It is your browser that is responsible for this feature, the one I use (Firefox) has nit changed in this respect.
So, this is an issue that you should ... |
Topic: Shows me as Guest on Forum sidebar when I'm logged in... |
Cupid
Replies: 1
Views: 2911
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Forum: Support Posted: Wed Feb 22, 2023 4:45 am Subject: Shows me as Guest on Forum sidebar when I'm logged in... |
That is deliberate and by design so that anyone can participate here, even if they can't log in, or those that have not even registered for a Gixen id yet. |
Topic: Can Bid page view be changed to Ending Soonest? |
Cupid
Replies: 1
Views: 3037
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Forum: Support Posted: Wed Feb 22, 2023 4:43 am Subject: Can Bid page view be changed to Ending Soonest? |
It is already in ending soonest order on the snipes web page, are you viewing it in another place else ?. |
Topic: Unable to request invoices |
Cupid
Replies: 1
Views: 3102
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Forum: Support Posted: Mon Feb 20, 2023 4:44 am Subject: Unable to request invoices |
What territory is your shipping address located in and what is your 'Target' location for bidding in the 4th, Ebay target site, section of the Settings page ?
If those are a match for where you man ... |
Topic: Being charged for multiple subscriptions? |
Cupid
Replies: 1
Views: 2943
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Forum: Support Posted: Sun Feb 19, 2023 5:37 am Subject: Being charged for multiple subscriptions? |
It's certainly possible for you to sign up multiple times for Paypal recurring payments; but generally not necessary if you have a single Gixen account.
You will also find any active recurring subs ... |
Topic: iNVALID AUTHORIZATION? |
Cupid
Replies: 1
Views: 3260
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Forum: Support Posted: Sun Feb 19, 2023 5:13 am Subject: iNVALID AUTHORIZATION? |
Did none of these recent threads help:
https://www.gixen.com/forum/viewtopic.php?t=10884
https://www.gixen.com/forum/viewtopic.php?t=10820
https://www.gixen.com/forum/viewtopic.php?t=10862
... |
Topic: Subs Status |
Cupid
Replies: 1
Views: 3192
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Forum: Support Posted: Fri Feb 17, 2023 6:21 am Subject: Subs Status |
At the bottom of the snipes page, with more information at the top of the Settings page. |
Topic: Your ebay authorization has expired or expires in less than |
Cupid
Replies: 5
Views: 6591
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Forum: Support Posted: Thu Feb 16, 2023 4:10 am Subject: Your ebay authorization has expired or expires in less than |
Did you check the second section on the 'Settings' page that this refers to and not the first ?
This is a completely different thing from your paid subscription, but Ebay expires it every 18 months ... |
Topic: Unsubscribe from recurring payments |
Cupid
Replies: 5
Views: 8812
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Forum: Support Posted: Wed Feb 15, 2023 4:14 am Subject: Unsubscribe from recurring payments |
Ah, sorry... obviously not keeping up with the times here. |
Topic: Unsubscribe from recurring payments |
Cupid
Replies: 5
Views: 8812
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Forum: Support Posted: Tue Feb 14, 2023 5:40 am Subject: Unsubscribe from recurring payments |
There are no monthly payments on Gixen, the most frequent recurring payment is yearly.
All payments to Gixen are also currently processed by Paypal, so if you've not got a Paypal account you can no ... |
Topic: Contingency Bid time limit? |
Cupid
Replies: 3
Views: 4028
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Forum: Support Posted: Tue Feb 14, 2023 5:30 am Subject: Contingency Bid time limit? |
Did you maybe edit the second item after the first had completed, if so that would be a reason for this behaviour. |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 7431
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Forum: Support Posted: Mon Feb 13, 2023 8:20 am Subject: Isn't 6 second of offset too much? |
I don't want my bid rejected because it is less than one bid increment more than the auction price, so I want my bid to go in before other snipers get a chance to raise the price to that level.
Sin ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 7431
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Forum: Support Posted: Mon Feb 13, 2023 5:39 am Subject: Isn't 6 second of offset too much? |
With a Mirror subscription I use a default offset of 8 seconds, because that provides better outcomes for me, due to not getting caught by the bid increment rule so often.
Anything under about 20 s ... |
Topic: Upgraded But Not Working |
Cupid
Replies: 2
Views: 4097
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Forum: Support Posted: Fri Feb 10, 2023 9:07 am Subject: Upgraded But Not Working |
Normally it's done by the time you get the email notification from Paypal that the payment has been made.
If it's still not upgrading, first check that you are logging into the Gixen account for wh ... |
Topic: \"Your eBay Authorization has expired\"/Invalid A |
Cupid
Replies: 5
Views: 7492
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Forum: Support Posted: Fri Feb 10, 2023 5:22 am Subject: \"Your eBay Authorization has expired\"/Invalid A |
It's the second section entotled:
'eBay authorization status'
it's still there for me. |
Topic: Sorry, this item is already present. |
Cupid
Replies: 2
Views: 13520
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Forum: Suggestions and Ideas Posted: Tue Feb 07, 2023 7:37 am Subject: Sorry, this item is already present. |
Rather than moving the message, an alternative is to move the input fields that you type into, or as you say 'Add new snipe area'.
To do that go to the 'Input fields position' section of the 'Setti ... |
Topic: Trouble logging into and.bidding |
Cupid
Replies: 1
Views: 4351
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Forum: Support Posted: Mon Feb 06, 2023 11:29 am Subject: Trouble logging into and.bidding |
Can you be a bit more explicit about what your issue is, please ?
Is it an issue with a specific snipe, in which case can you provide the status Gixen gave that snipe, after it had completed, and t ... |
Topic: 4 out of 4 network errors last night...rubbish |
Cupid
Replies: 2
Views: 4496
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Forum: Support Posted: Mon Feb 06, 2023 11:24 am Subject: 4 out of 4 network errors last night...rubbish |
Was that all within a short timescale, or was the issue over several hours?
You seem to be the first, and so far only, one to report this recent issue. |
Topic: Shipping amount not working on certain items. |
Cupid
Replies: 11
Views: 17088
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Forum: Support Posted: Mon Feb 06, 2023 10:35 am Subject: Shipping amount not working on certain items. |
I donâÂÂt see any shipping amount on Gixen. I donâÂÂt remember ever seeing it, I always had to go to Ebay and check the shipping cost before I bid via Gixen. Where is the shipping am ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 1
Views: 4073
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Forum: Support Posted: Mon Feb 06, 2023 9:17 am Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
I'd say the same as on It's unlikely that items you've still got the option of paying for are the issue here.
Much more likely is that you agreed, sometime in the last year or so, with a seller not ... |
Topic: Why didn't I win? |
Cupid
Replies: 3
Views: 5204
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Forum: Support Posted: Fri Feb 03, 2023 5:14 pm Subject: Why didn't I win? |
Have you looked in the snipe area after lagging in here, that is where the status is posted after the auction completed. I imagine it is 'OUTBID' for these snipes ? That's always the best indication ... |
Topic: Why didn't I win? |
Cupid
Replies: 3
Views: 5204
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Forum: Support Posted: Fri Feb 03, 2023 2:37 pm Subject: Why didn't I win? |
I'm not quite understanding what amount you entered as the maximum that you were willing to pay for those auctions ?
Are you aware that Ebay will only accept bids that are at least one bid incremen ... |
Topic: resetting password |
Cupid
Replies: 1
Views: 3847
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Forum: Support Posted: Fri Feb 03, 2023 2:26 pm Subject: resetting password |
You should be able to first retrieve your username using this page:
https://www.gixen.com/forgotusername.php |
Topic: Purchasing Mirror |
Cupid
Replies: 3
Views: 5045
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Forum: Support Posted: Fri Feb 03, 2023 2:16 pm Subject: Purchasing Mirror |
I can't link to it because you need to first be logged in here with your Gixen credentials. You do that by entering your credentials at the top of the page then pushing the 'LOG IN NOW' button.
Th ... |
Topic: Purchasing Mirror |
Cupid
Replies: 3
Views: 5045
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Forum: Support Posted: Fri Feb 03, 2023 1:15 pm Subject: Purchasing Mirror |
Where are you seeing that ?
These are the options that I currently see at the top of the Settings page:
Click here to buy or extend annual mirror membership (recurring annual payment of $7.18, s ... |
Topic: Gixen bidding is way higher than starting bid. 23487220623 |
Cupid
Replies: 2
Views: 6025
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Forum: Support Posted: Thu Feb 02, 2023 7:11 am Subject: Gixen bidding is way higher than starting bid. 23487220623 |
Yes, this will be because the seller had paid for a reserve on the auction.
It doesn't seem to be possible, any more, to confirm this on the Ebay pages, after the auction has completed, except by t ... |
Topic: First time using, no bids placed. |
Cupid
Replies: 2
Views: 6194
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Forum: Support Posted: Wed Feb 01, 2023 5:01 am Subject: First time using, no bids placed. |
The purpose of sniping is to place a bid in the last few seconds of an auction.
A bid can only be placed if it's acceptable to Ebay though, I see from your screenshot that your snipe bid amount was ... |
Topic: Currency of my snipe not matching listing currency |
Cupid
Replies: 1
Views: 4400
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Forum: Support Posted: Wed Feb 01, 2023 4:28 am Subject: Currency of my snipe not matching listing currency |
Yes, snipe bid amounts are always specified by you and displayed by Gixen in the currency of the auction.
However, Gixen only ever displays the currency indicator in the 'Current bid' column. |
Topic: Relinked Gixen. Now my snipes and gixen mirror are gon |
Cupid
Replies: 2
Views: 4366
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Forum: Support Posted: Tue Jan 31, 2023 4:11 am Subject: Relinked Gixen. Now my snipes and gixen mirror are gon |
Hopefully you are able to have your Mirror subscription on the one you want to use too.
If not, you can transfer it between Gixen accounts, using the form accessed from the Settings page.
It's a ... |
Topic: ebay error when I try to relink gixen |
Cupid
Replies: 2
Views: 4608
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Forum: Support Posted: Mon Jan 30, 2023 3:47 am Subject: ebay error when I try to relink gixen |
There isn't a process that you can initiate from the Ebay side at the moment.
I think the only thing you can do if you can't get the process to work is email Mario direct at the support address pro ... |
Topic: Gixen unresponsive after login (desktop) |
Cupid
Replies: 3
Views: 5422
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Forum: Support Posted: Sun Jan 29, 2023 9:43 am Subject: Gixen unresponsive after login (desktop) |
I wouldn't regard 52 as an excessive number of snipes. It would only be when it got to over 200 I'd start thinking that might be part of the issue. |
Topic: Gixen unresponsive after login (desktop) |
Cupid
Replies: 3
Views: 5422
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Forum: Support Posted: Sun Jan 29, 2023 7:29 am Subject: Gixen unresponsive after login (desktop) |
You seem to be the only one reporting this as an issue right now... so it might be more of an issue with your ISP than with the site itself.
Are there any other websites that appear to be running s ... |
Topic: ebauy Authoriation Expire Notice |
Cupid
Replies: 2
Views: 5219
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Forum: Support Posted: Sun Jan 29, 2023 7:26 am Subject: ebauy Authoriation Expire Notice |
Yes, for the benefit of others, this message refers to the second section of the Settings page, not the first. |
Topic: Password reset code |
Cupid
Replies: 1
Views: 4533
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Forum: Support Posted: Sun Jan 29, 2023 7:24 am Subject: Password reset code |
According to this page:
https://www.gixen.com/forgotpassword.php
it should be a link.
Can you not just select the link in the email ? |
Topic: Don’t cancel the 3rd contingency bid if the 2nd bid loses |
Cupid
Replies: 4
Views: 18386
|
Forum: Suggestions and Ideas Posted: Sun Jan 29, 2023 6:41 am Subject: Don’t cancel the 3rd contingency bid if the 2nd bid loses |
broken link
I fixed that for you.
My view (in agreement with you) is that this type of group should, most usefully, be implemented as:
The first auction determines whether all the rest are bi ... |
Topic: Compete against myself |
Cupid
Replies: 1
Views: 4610
|
Forum: Support Posted: Fri Jan 27, 2023 5:32 am Subject: Compete against myself |
This is more a question about how Ebay works, Gixen works the way it does because if that.
Gixen places the bid you request it to at the time you request via the offset that you choose.
On Ebay ... |
Topic: Will eBay's \"Max Bid Limit\" affect Gixen's au |
Cupid
Replies: 2
Views: 4393
|
Forum: Support Posted: Wed Jan 25, 2023 4:47 am Subject: Will eBay's \"Max Bid Limit\" affect Gixen's au |
OK good,
So, just for the benefit of others, I assume that the answer that you found confirms that you can indeed set a snipe at any amount above that which you've already bid manually and that doe ... |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 7213
|
Forum: Support Posted: Tue Jan 24, 2023 4:58 am Subject: Gixen Button not showing up in Ebay |
Please can you report these issues on the thread that Keith monitors to provide support here:
https://www.gixen.com/forum/viewtopic.php?t=8659
.. and yes, always mention the browser and if possi ... |
Topic: unable to re-link ebay says ip address changed but not by m |
Cupid
Replies: 3
Views: 4798
|
Forum: Support Posted: Tue Jan 24, 2023 4:53 am Subject: unable to re-link ebay says ip address changed but not by m |
If you've already tried the suggestions that Mario provided above, then I think your next step is to email him direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Co ... |
Topic: New Gixen Desktop Manager |
Cupid
Replies: 1
Views: 3444
|
Forum: Support Posted: Tue Jan 24, 2023 4:49 am Subject: New Gixen Desktop Manager |
I think that, perhaps, in order to prevent Microsoft software from flagging up other software like this, these days, you might have to register the software with them and go through an accreditation p ... |
Topic: Support for UTF8 charachter encodiing |
Cupid
Replies: 1
Views: 12565
|
Forum: Suggestions and Ideas Posted: Tue Jan 24, 2023 4:40 am Subject: Support for UTF8 charachter encodiing |
I noticed it right from the early days of the site, nearly 20 years ago, but it's never caused me an issue.
I think the issue may actually relate to what the database can handle, and if that's the ... |
Topic: I don't know how to pay for the item |
Cupid
Replies: 1
Views: 3385
|
Forum: Support Posted: Mon Jan 23, 2023 4:52 am Subject: I don't know how to pay for the item |
Make sure that you are logging into Ebay with the same Ebay id that you have authorised in the second section of the Gixen Settings page as the one to bid on.
Once you've done that, if you still ca ... |
Topic: Mirror List Empty |
Cupid
Replies: 2
Views: 3754
|
Forum: Support Posted: Sat Jan 21, 2023 7:23 am Subject: Mirror List Empty |
Are your items in Groups?
If so, this is what you should expect because Grouped snipes are never Mirrored, due to the mutually exclusive demands of requiring both that you would have to cancel bids ... |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 6768
|
Forum: Support Posted: Thu Jan 19, 2023 1:17 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
OK, I've added a link to this thread at the bottom of the support thread that I referenced above.
Please monitor that thread to see if Keith is able to assist with this. |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 81
Views: 994098
|
Forum: Announcements Posted: Thu Jan 19, 2023 1:14 pm Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
On this thread it is being reported that there's unhelpful interaction between the Firefox plug-in and the LOGOUT feature of the website interface:
https://www.gixen.com/forum/viewtopic.php?t=10852 |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 6768
|
Forum: Support Posted: Thu Jan 19, 2023 12:51 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Yes, I know you can set it on the website, it doesn't revert for me, but then, as I say, I don't use the browser plug-in/extension...
What I was talking about is trying to set the default within t ... |
Topic: History button in Web version not working |
Cupid
Replies: 6
Views: 4940
|
Forum: Support Posted: Thu Jan 19, 2023 12:28 pm Subject: History button in Web version not working |
Yes, I did try this yesterday... and it was as described here... but I had to go out before I could do much investigation.
As you say, it looks like Mario fixed the issue in the mean time. |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 6768
|
Forum: Support Posted: Thu Jan 19, 2023 12:21 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
I don't personally use the browser plug-ins... but I do remember some discussion of there being a Settings option within it... can you find one that allows you to set your default offset ?
I'm wond ... |
Topic: Automated reminder of eBay authorization expiration |
Cupid
Replies: 1
Views: 12017
|
Forum: Suggestions and Ideas Posted: Thu Jan 19, 2023 11:55 am Subject: Automated reminder of eBay authorization expiration |
Which interface do you use to enter your snipes ?
The web interface does warn you with 10 days to go before expiry. |
Topic: New User: ENDED (AUCTION END TIME CHANGED) |
Cupid
Replies: 2
Views: 3704
|
Forum: Support Posted: Wed Jan 18, 2023 8:16 am Subject: New User: ENDED (AUCTION END TIME CHANGED) |
Without an auction number I can't really say.
Sellers are permitted to end auctions early for a number of reasons.
Generally it's the bids page that you want to look at to see exactly what happe ... |
Topic: Gixen \"NETWORK ERROR\", Missed bid |
Cupid
Replies: 4
Views: 4949
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Forum: Support Posted: Mon Jan 16, 2023 8:05 am Subject: Gixen \"NETWORK ERROR\", Missed bid |
I very much doubt that the auctions ending simultaneously caused the issue, and. thinking about it, Grouped snipes are never Mirrored anyway, since snipes can not be reliably cancelled on a cross serv ... |
Topic: Gixen \"NETWORK ERROR\", Missed bid |
Cupid
Replies: 4
Views: 4949
|
Forum: Support Posted: Mon Jan 16, 2023 7:21 am Subject: Gixen \"NETWORK ERROR\", Missed bid |
I presume this was not a mirrored snipe, so you only had the main server working to place the bid for you ?
FYI, items in groups do need to be finishing at least a couple of minutes apart for the s ... |
Topic: Ads |
Cupid
Replies: 2
Views: 15543
|
Forum: Suggestions and Ideas Posted: Sun Jan 15, 2023 12:54 pm Subject: Ads |
The advertising is suppressed, by default, on the snipe pages for users with an active Mirror subscription.
I agree that inappropriate Ads should be reported, to the provider of those Ads. |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 7213
|
Forum: Support Posted: Sun Jan 15, 2023 6:59 am Subject: Gixen Button not showing up in Ebay |
Keith has [url=https://www.gixen.com/forum/viewtopic.php?t=8659]now reported that he investigated the issue with the Chrome version and the fixed version is now in the process of being validated. |
Topic: No eMail notifications from Gixen since mid December? |
Cupid
Replies: 3
Views: 4248
|
Forum: Support Posted: Fri Jan 13, 2023 8:51 am Subject: No eMail notifications from Gixen since mid December? |
Something has been happening recently with emails as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10829]here ?
Perhaps your issue is related to the changes made as a result of that rep ... |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 7213
|
Forum: Support Posted: Fri Jan 13, 2023 8:47 am Subject: Gixen Button not showing up in Ebay |
Which browser are you using ?
If it's Chrome, perhaps this is the same issue as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10843]here ? |
Topic: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic |
Cupid
Replies: 2
Views: 3708
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Forum: Support Posted: Fri Jan 13, 2023 8:44 am Subject: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic |
Generally the thread for Autosnipe support is:
https://www.gixen.com/forum/viewtopic.php?t=8659 |
Topic: offset |
Cupid
Replies: 1
Views: 3305
|
Forum: Support Posted: Thu Jan 12, 2023 4:40 am Subject: offset |
It is that amount of time, in seconds, before the auction ends that Gixen should place the bid on the auction for you. |
Topic: is a 2 second snipe reliable |
Cupid
Replies: 1
Views: 3492
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Forum: Support Posted: Tue Jan 10, 2023 4:05 am Subject: is a 2 second snipe reliable |
In terms of whether or not Gixen will place the bid at that time, when it is possible to do so, yes it is.
In terms of whether it's more likely or not to win, is a different question though. That e ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 70
Views: 1409920
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Forum: Announcements Posted: Mon Jan 09, 2023 3:54 am Subject: Gixen Desktop Manager (64-bit) released |
Have you tried importing your watch list via the web interface, and if so are any issues thrown up by doing that ? |
Topic: Auction restricted |
Cupid
Replies: 1
Views: 3737
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Forum: Support Posted: Mon Jan 09, 2023 3:52 am Subject: Auction restricted |
It's unlikely that items you've still got the option of paying for are the issue here.
Much more likely is that you agreed, sometime in the last year or so, with a seller not to proceed with an ite ... |
Topic: Duplicate Emails |
Cupid
Replies: 3
Views: 17026
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Forum: Support Posted: Mon Jan 02, 2023 5:57 am Subject: Duplicate Emails |
Is this the same issue as reported, much more recently, here:
https://www.gixen.com/forum/viewtopic.php?t=10829
? |
Topic: needing help on group option |
Cupid
Replies: 1
Views: 3418
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Forum: Support Posted: Mon Jan 02, 2023 3:46 am Subject: needing help on group option |
Yes, that is what Regular Groups are for.
Contingency Groups are slightly different in that they continue bidding until you DON'T win one of them.
Multi-win Groups additionally allow you to spec ... |
Topic: Cannot find my account link |
Cupid
Replies: 4
Views: 4706
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Forum: Support Posted: Sun Jan 01, 2023 4:28 am Subject: Cannot find my account link |
It has always been a design philosophy for the majority of the Gixen site to be accessible to all without having to register an account.
A consequence of that is that options and features that are ... |
Topic: Cannot find my account link |
Cupid
Replies: 4
Views: 4706
|
Forum: Support Posted: Sat Dec 31, 2022 2:10 pm Subject: Cannot find my account link |
After you log in here, via the web interface, select the Settings button near the top of the page, as per the first couple of images in this blog:
https://www.gixen.com/blog/ebay-third-party-author ... |
Topic: Error message when re-authorizing my account |
Cupid
Replies: 1
Views: 3555
|
Forum: Support Posted: Fri Dec 30, 2022 5:53 am Subject: Error message when re-authorizing my account |
Perhaps try using a different browser, or clearing (at least the Ebay) cookies in the one that you are using.
Sometimes it just gets resolved their side after a day or so. |
Topic: Any options other than Paypal? |
Cupid
Replies: 4
Views: 15821
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Forum: Support Posted: Wed Dec 28, 2022 4:16 am Subject: Any options other than Paypal? |
I think this was the last response on this subject:
https://www.gixen.com/forum/viewtopic.php?t=9730
So it may still be in the pipeline of things to be done. |
Topic: Settings: list of countries |
Cupid
Replies: 1
Views: 12559
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Forum: Suggestions and Ideas Posted: Sat Dec 17, 2022 2:59 pm Subject: Settings: list of countries |
There doesn't seem to be a New Zealand Ebay site, what is the url you are using ? |
Topic: how do i edit a bid in the iphone app version? |
Cupid
Replies: 1
Views: 3622
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Forum: Support Posted: Fri Dec 16, 2022 2:18 pm Subject: how do i edit a bid in the iphone app version? |
I think the most up to date answer is in [url=https://www.gixen.com/forum/viewtopic.php?t=10644]this thread. |
Topic: \"you are not eligible to bid on this item\" |
Cupid
Replies: 1
Views: 4184
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Forum: Support Posted: Sun Dec 11, 2022 5:11 am Subject: \"you are not eligible to bid on this item\" |
There are quite a few reasons that might be the outcome, mostly they relate to the seller setting terms that your account does not conform to.
Those can be things like a minimum feedback level, not ... |
Topic: Question about adding an item with 1 min before action end |
Cupid
Replies: 1
Views: 5714
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Forum: Support Posted: Mon Dec 05, 2022 4:04 am Subject: Question about adding an item with 1 min before action end |
Gixen needs time to schedule a bid before it is placed, that's not an instantaneous process.
So, anything within 2 minutes of the auction end is very risky and it's unlikely that Gixen will be able ... |
Topic: \"Your eBay Authorization has expired\"/Invalid A |
Cupid
Replies: 5
Views: 7492
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Forum: Support Posted: Mon Dec 05, 2022 3:52 am Subject: \"Your eBay Authorization has expired\"/Invalid A |
Your 'Authorization' is not the same thing as your 'subscription '.
The authorisation is administered from the second section of the 'Settings' page and must be renewed at least every 18 months as ... |
Topic: Gixen time off by 32 seconds |
Cupid
Replies: 1
Views: 4728
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Forum: Support Posted: Mon Dec 05, 2022 3:43 am Subject: Gixen time off by 32 seconds |
What makes you think the Gixen and Ebay servers are not synchronised to the same time ? |
Topic: Gixen snipe start time. |
Cupid
Replies: 1
Views: 5180
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Forum: Support Posted: Sun Dec 04, 2022 5:11 am Subject: Gixen snipe start time. |
'Sniping' is the action of placing the bid at the last minute, so that others can't react to it, that is the primary purpose of this site.
Your bid is placed just a few seconds before the auction i ... |
Topic: Unsubscribe from recurring payments |
Cupid
Replies: 5
Views: 8812
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Forum: Support Posted: Thu Dec 01, 2022 4:48 am Subject: Unsubscribe from recurring payments |
Log into your Paypal account, find the recurring payment that refers to Gixen and delete it. |
Topic: locked out. cannot verify identity 6674 |
Cupid
Replies: 1
Views: 6620
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Forum: Support Posted: Tue Nov 29, 2022 3:44 am Subject: locked out. cannot verify identity 6674 |
You shouldn't need to change your Gixen credentials or even verify your Gixen account in order to re-establish the authorisation for Gixen to place a bid on you Ebay account for you. You do that via ... |
Topic: sniper didn't bid, lost auction |
Cupid
Replies: 1
Views: 6219
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Forum: Support Posted: Thu Nov 24, 2022 4:06 am Subject: sniper didn't bid, lost auction |
What status did Gixen give the snipe, after it had completed, on both the Main and Mirror tabs ? |
Topic: Transferring Gixen Subscription From 1 account to another |
Cupid
Replies: 1
Views: 4160
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Forum: Support Posted: Thu Nov 24, 2022 4:00 am Subject: Transferring Gixen Subscription From 1 account to another |
Yes, assuming you are referring to a new Gixen username, after you log in here, via the web interface, select the 'Settings' button and the section you want to look for is entitled 'Transfer your mirr ... |
Topic: Has it ever happened? |
Cupid
Replies: 5
Views: 5511
|
Forum: Support Posted: Mon Nov 21, 2022 2:22 pm Subject: Has it ever happened? |
It can, but I suspect that unless sellers actually notice and complain direct yo Ebay, that they may well just let it go... really in these circumstances I think Ebay should regard the auction as null ... |
Topic: no sign of Gixen button in Ventura |
Cupid
Replies: 2
Views: 3634
|
Forum: Support Posted: Mon Nov 21, 2022 10:53 am Subject: no sign of Gixen button in Ventura |
Yes, a new version for Safari was released recently, as detailed on this thread:
https://www.gixen.com/forum/viewtopic.php?t=8659
... which is where support for the browser extensions is general ... |
Topic: Has it ever happened? |
Cupid
Replies: 5
Views: 5511
|
Forum: Support Posted: Mon Nov 21, 2022 4:08 am Subject: Has it ever happened? |
Yes, then items complete without any late bids...
I don't know f Ebay ever compensates it's sellers when that happens. |
Topic: Has it ever happened? |
Cupid
Replies: 5
Views: 5511
|
Forum: Support Posted: Sun Nov 20, 2022 7:00 am Subject: Has it ever happened? |
I can't remember that ever happening, but it may have happened when I was not being observant.
I do recall Ebay not being available at all on a few occasions for an hour or so. Obviously things li ... |
Topic: Test, just a test |
Cupid
Replies: 1
Views: 3325
|
Forum: Support Posted: Fri Nov 18, 2022 1:44 pm Subject: Test, just a test |
What is it that you are testing ?
The character set supported by this forum ? |
Topic: I bid over the highest bid and my bid was not placed |
Cupid
Replies: 2
Views: 3787
|
Forum: Support Posted: Thu Nov 17, 2022 2:05 pm Subject: I bid over the highest bid and my bid was not placed |
What status did Gixen give the snipe, on both the Main and Mirror tabs, once the auction had completed ?
Is your delivery address located in Germany ? |
Topic: Sync of Watch List and View Similar Not working |
Cupid
Replies: 1
Views: 3318
|
Forum: Support Posted: Mon Nov 14, 2022 7:43 am Subject: Sync of Watch List and View Similar Not working |
Items that are not auctions are never imported from your watch list.
Also it's been noted in the past that items you've already placed a bid on are not imported either.
If nether of these are th ... |
Topic: Snipe listing links don't all resolve to home ebay domain |
Cupid
Replies: 2
Views: 3741
|
Forum: Support Posted: Mon Nov 14, 2022 7:34 am Subject: Snipe listing links don't all resolve to home ebay domain |
Yes, it's been mentioned a couple of times:
https://www.gixen.com/forum/viewtopic.php?t=10728
https://www.gixen.com/forum/viewtopic.php?t=10685 |
Topic: My bid was $74 over winning bid yet it says BID UNDER ASKIN |
Cupid
Replies: 1
Views: 3960
|
Forum: Support Posted: Wed Nov 09, 2022 5:32 am Subject: My bid was $74 over winning bid yet it says BID UNDER ASKIN |
If you look at the bottom of this page:
https://www.ebay.co.uk/bfl/viewbids/255805670563?item=255805670563
there was a bid of US $391.00 retracted in the last few seconds of the auction which wi ... |
Topic: Gixen is bidding with the wrong account. |
Cupid
Replies: 1
Views: 3462
|
Forum: Support Posted: Sat Nov 05, 2022 2:30 pm Subject: Gixen is bidding with the wrong account. |
You choose which Ebay account you authorise to bid on your behalf in the second section of the Settings page, you must have changed that.
It only takes a few minutes to change it back see:
http ... |
Topic: why has Gixen ceased showing up on my eBay site? |
Cupid
Replies: 1
Views: 3362
|
Forum: Support Posted: Fri Nov 04, 2022 11:09 am Subject: why has Gixen ceased showing up on my eBay site? |
I assume you mean the browser plug-in, for which support is provided on this thread ?:
https://www.gixen.com/forum/viewtopic.php?t=8659
Which browser you are using is, of course, very significan ... |
Topic: Confused on How I won the Auction At My Exact Maximum Bid |
Cupid
Replies: 1
Views: 3531
|
Forum: Support Posted: Tue Nov 01, 2022 9:19 am Subject: Confused on How I won the Auction At My Exact Maximum Bid |
It's not as unlikely as you might at first think.
The Ebay bidding system dictates that you pay no more than one bid increment more than the next highest accepted bid, however that also means that ... |
Topic: iOS Gixen App Beta |
Cupid
Replies: 46
Views: 339110
|
Forum: Announcements Posted: Tue Nov 01, 2022 7:07 am Subject: iOS Gixen App Beta |
This was the most recent comment that Mario made about App development:
https://www.gixen.com/forum/viewtopic.php?t=10790 |
Topic: Already submitted a bid before using gixen |
Cupid
Replies: 1
Views: 3449
|
Forum: Support Posted: Mon Oct 31, 2022 3:34 am Subject: Already submitted a bid before using gixen |
Gixen can place any bid that is acceptable to Ebay, so yes, if you have now decided that you are willing to bid a higher amount, Gixen can place that bid on Ebay in the last few seconds of the auction ... |
Topic: What is needed Gixen if alter ebay address to USA was UK |
Cupid
Replies: 3
Views: 4484
|
Forum: Support Posted: Sun Oct 30, 2022 11:12 am Subject: What is needed Gixen if alter ebay address to USA was UK |
Ebay seems to cope well with multiple bids arriving from the same user at the same time, from different locations.
After all that is what happens here if you set your Main and Mirror offsets to be ... |
Topic: There was a problem with an eBay internal system or process |
Cupid
Replies: 3
Views: 4813
|
Forum: Support Posted: Sun Oct 30, 2022 10:53 am Subject: There was a problem with an eBay internal system or process |
Ebay does have glitches occasionally, particularly at busy times, like Sunday evening.
A few months ago I noticed the Ebay web site was being particularly temperamental, and at the same time won an ... |
Topic: does gixen work on other ebay locales? |
Cupid
Replies: 1
Views: 3325
|
Forum: Support Posted: Sun Oct 30, 2022 3:38 am Subject: does gixen work on other ebay locales? |
Yes, Ebay accounts and listings are global.
You can also tailor how Gixen displays it's links and places the bids for you via the 'current country setting' and 'Ebay target site' sections on the 'S ... |
Topic: What is needed Gixen if alter ebay address to USA was UK |
Cupid
Replies: 3
Views: 4484
|
Forum: Support Posted: Sat Oct 29, 2022 6:43 am Subject: Re: What is needed Gixen if alter ebay address to USA was UK |
If I alter delivery address in ebay to his address what do I need to alter in Gixen
You have provided Gixen authorisation to place the bid via your Ebay account, in the second section of the Settin ... |
Topic: (im dumb) newbie question... |
Cupid
Replies: 1
Views: 3301
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Forum: Support Posted: Fri Oct 28, 2022 12:27 pm Subject: (im dumb) newbie question... |
Gixen will place the bid you ask it to at the offset of the snipe.
However, and I think probably the reason you asked the question (?), that doesn't mean you pay any more if you win since, on Ebay, ... |
Topic: Ebay button |
Cupid
Replies: 5
Views: 5260
|
Forum: Support Posted: Thu Oct 27, 2022 8:05 am Subject: Ebay button |
Try contacting Keith either via one of the download sites or Facebook ?
The links are at the top of the thread I linked to above. |
Topic: \"bid under asking price\" mirror? |
Cupid
Replies: 3
Views: 4444
|
Forum: Support Posted: Tue Oct 25, 2022 12:43 pm Subject: \"bid under asking price\" mirror? |
No problem; I agree that it's counter intuitive when you see it, which is why you're not the first and, no doubt, won't be the last to query this.
Hopefully this thread is also helpful, to all thos ... |
Topic: \"bid under asking price\" mirror? |
Cupid
Replies: 3
Views: 4444
|
Forum: Support Posted: Tue Oct 25, 2022 10:43 am Subject: \"bid under asking price\" mirror? |
Yes, this is not a surprising result.
All that it means is that the Main server managed to get it's bid in first. Perhaps you even had a larger offset on that server ?
Both servers operate indep ... |
Topic: Listings in History show ENDED |
Cupid
Replies: 1
Views: 3501
|
Forum: Support Posted: Sun Oct 23, 2022 3:06 pm Subject: Listings in History show ENDED |
I think generally those are ones that you have either Edited to change parameters after first entering/importing them or, ones that you've deleted before the end of the auction.
So, the direct answ ... |
Topic: Gixen says WON, but eBay says NO |
Cupid
Replies: 6
Views: 6857
|
Forum: Support Posted: Sun Oct 23, 2022 8:37 am Subject: Gixen says WON, but eBay says NO |
Ah, yes, 'expertdecisions' that was stated as the Ebay id in the first post does indeed have 347 positive feedback at present, and has been registered on Ebay since Oct-07-02 in Spain as a business se ... |
Topic: Gixen says WON, but eBay says NO |
Cupid
Replies: 6
Views: 6857
|
Forum: Support Posted: Sat Oct 22, 2022 3:23 am Subject: Gixen says WON, but eBay says NO |
Only Mario has the access required to look behind the scenes at this, he can be contacted directly via email at the support address provided on the contact page. |
Topic: Gixen says WON, but eBay says NO |
Cupid
Replies: 6
Views: 6857
|
Forum: Support Posted: Fri Oct 21, 2022 4:59 am Subject: Gixen says WON, but eBay says NO |
Have you had success with this set up since the last time that you authorised Gixen to bid on your behalf on Ebay ?
I think the first thing I would check is the authorisation in the second section ... |
Topic: 2 failed snipes |
Cupid
Replies: 5
Views: 5781
|
Forum: Support Posted: Sun Oct 16, 2022 8:06 am Subject: 2 failed snipes |
Hmm, well it's certainly not anything Gixen can influence.
I guess it's possible for Ebay to revise it, but without the sellers permission to do so I think it's very unlikely and even with such coo ... |
Topic: 2 failed snipes |
Cupid
Replies: 5
Views: 5781
|
Forum: Support Posted: Sun Oct 16, 2022 6:31 am Subject: 2 failed snipes |
The seller had to select that you had not paid as the reason for cancelling the order in order to get their Ebay fees credited back.
That will have put a black mark on your account that any seller ... |
Topic: 2 failed snipes |
Cupid
Replies: 5
Views: 5781
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Forum: Support Posted: Sun Oct 16, 2022 4:19 am Subject: 2 failed snipes |
What status did Gixen give these snipes, on both the Main and Mirror tabs, after the auction had completed ? |
Topic: Can't edit my bids |
Cupid
Replies: 3
Views: 4287
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Forum: Support Posted: Sun Oct 16, 2022 4:17 am Subject: Can't edit my bids |
Everyone can edit bids via the web interface.
The most common misconception is that you can edit bids in the place they are displayed, you can't.
Have you looked at the place where you add your ... |
Topic: Error Message Display |
Cupid
Replies: 2
Views: 14838
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Forum: Suggestions and Ideas Posted: Sat Oct 15, 2022 1:17 pm Subject: Error Message Display |
If you have a Mirror subscription you can move the 'Add' section to the top of the page, before the snipes, using the 'Input fields position' of the 'Settings' page. Just set the value to be 'Top' and ... |
Topic: Ebay button |
Cupid
Replies: 5
Views: 5260
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Forum: Support Posted: Fri Oct 14, 2022 8:25 am Subject: Ebay button |
Keith, the developer, generally provides support via this thread:
https://www.gixen.com/forum/viewtopic.php?t=8659 |
Topic: Item canceled at end of bidding. |
Cupid
Replies: 1
Views: 3507
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Forum: Support Posted: Mon Oct 10, 2022 5:38 am Subject: Item canceled at end of bidding. |
On the listing near the top is the message:
'This listing was ended by the seller because the item was sold'
That means the seller chose to end the auction early and sell for the current high bi ... |
Topic: closed my account |
Cupid
Replies: 1
Views: 3744
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Forum: Support Posted: Sat Oct 08, 2022 3:55 am Subject: closed my account |
If you have a regular payment being made for the Mirror service, which you want to stop, you just need to instruct Paypal to remove the recurring payment from your account. You can do that online by l ... |
Topic: Status (mirror) N/A |
Cupid
Replies: 7
Views: 12483
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Forum: Support Posted: Fri Oct 07, 2022 3:43 am Subject: Status (mirror) N/A |
It's not something I can reproduce as I could previously.
So as before, are there any other indications that your subscription may not be active ?
For example, having the countdown when you log ... |
Topic: New eBay username |
Cupid
Replies: 1
Views: 4123
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Forum: Support Posted: Wed Oct 05, 2022 2:23 pm Subject: New eBay username |
You don't need a new account, just use the second section of the Settings page to authorise Gixen to bid on your account with the changed credentials. |
Topic: Invalid Authorization |
Cupid
Replies: 1
Views: 4419
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Forum: Support Posted: Tue Oct 04, 2022 2:52 am Subject: Invalid Authorization |
Your authorization is a completely different thing from your subscription which you pay for.
The authorization as the permission that you give for Gixen to place bids on your behalf on Ebay, you do ... |
Topic: Cannot renew ebay authorization |
Cupid
Replies: 1
Views: 5014
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Forum: Support Posted: Sun Oct 02, 2022 5:21 am Subject: Re: Cannot renew ebay authorization |
This really is an issue that, ultimately, only Ebay can resolve.
However, I'm sure that, if it were widespread, Mario could raise it with them, but that's likely to be a very long winded process.
... |
Topic: NOT HAPPY😡 |
Cupid
Replies: 1
Views: 5467
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Forum: Support Posted: Sat Oct 01, 2022 6:30 am Subject: NOT HAPPY😡 |
Please first check your spam folder to see if anything has turned up there.
Failing that please email Mario direct at he support address provided on the [url=https://www.gixen.com/main/contact.php] ... |
Topic: unpaid item, unable to bid |
Cupid
Replies: 2
Views: 8798
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Forum: Support Posted: Sat Sep 24, 2022 3:42 am Subject: unpaid item, unable to bid |
You did the right thing by contacting Ebay.
This is something only they can take action on. |
Topic: My bid not placed |
Cupid
Replies: 1
Views: 4067
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Forum: Support Posted: Tue Sep 20, 2022 12:22 pm Subject: My bid not placed |
It's not something generated internally by Gixen, it's as s result of trying to submit the bid for you and getting a refusal as a response from Ebay.
Have you tried asking their customer support wh ... |
Topic: unable to reset gixen password |
Cupid
Replies: 4
Views: 7294
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Forum: Support Posted: Tue Sep 20, 2022 3:01 am Subject: unable to reset gixen password |
OK,
In that case please email the details to Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. The most important of those details being you ... |
Topic: Not earning any eBay Bucks this year. |
Cupid
Replies: 3
Views: 5191
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Forum: Support Posted: Tue Sep 20, 2022 2:57 am Subject: Not earning any eBay Bucks this year. |
OK,
Thanks for sharing the news from Ebay, that should help others that use this service and have signed up to that scheme. |
Topic: How to Set Offset/Mirror |
Cupid
Replies: 10
Views: 16998
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Forum: Support Posted: Mon Sep 19, 2022 5:21 am Subject: How to Set Offset/Mirror |
All auctions are different from one another and attract different bidders.
If you feel that any particular auction is likely to attract more manual snipers then certainly a lower offset is an advan ... |
Topic: unable to reset gixen password |
Cupid
Replies: 4
Views: 7294
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Forum: Support Posted: Mon Sep 19, 2022 5:10 am Subject: unable to reset gixen password |
I'd recommend that first you use:
https://www.gixen.com/forgotusername.php
to confirm that you are using the right Gixen id. |
Topic: Not earning any eBay Bucks this year. |
Cupid
Replies: 3
Views: 5191
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Forum: Support Posted: Sun Sep 18, 2022 3:37 am Subject: Not earning any eBay Bucks this year. |
The only significant settings for this would be the Target sites for Main and Mirror.
It may also be significant that though Gixen targets specific Ebay sites it doesn't do so via the same browser ... |
Topic: How to Set Offset/Mirror |
Cupid
Replies: 10
Views: 16998
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Forum: Support Posted: Sat Sep 17, 2022 2:41 pm Subject: How to Set Offset/Mirror |
Whatever you choose for your offsets, please bear in mind that in the vast majority of cases it's going to be the highest that is actually the most significant choice.
That's because most of the ti ... |
Topic: Additional languages, pricing update |
Cupid
Replies: 28
Views: 85563
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Forum: Announcements Posted: Fri Sep 16, 2022 9:05 am Subject: Additional languages, pricing update |
Paypal allows you to set up many at the same time, you can see all of them from within your Paypal account and can cancel any that you set up in error from there.
Any refunds required, to bring dow ... |
Topic: Some insights from December 2019 |
Cupid
Replies: 3
Views: 46663
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Forum: Blog Posted: Fri Sep 16, 2022 8:58 am Subject: Some insights from December 2019 |
There is some more of this kind of data on this blog:
https://www.gixen.com/blog/what-buyers-buy-on-ebay/ |
Topic: Activate 15day Mirror |
Cupid
Replies: 1
Views: 3964
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Forum: Support Posted: Fri Sep 16, 2022 4:08 am Subject: Activate 15day Mirror |
Chunks can be enabled near the top of the Settings page.
The same place you go to buy them in the first place. |
Topic: Expired |
Cupid
Replies: 1
Views: 3962
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Forum: Support Posted: Thu Sep 15, 2022 4:15 am Subject: Expired |
Please make sure that some of these messages are not confused with 'Authorisation'. Often confused, but which is the permission for Gixen to place bids on your behalf, this gets invalidated by Ebay ei ... |
Topic: Two automatic payment in few |
Cupid
Replies: 6
Views: 6593
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Forum: Support Posted: Tue Sep 13, 2022 3:06 am Subject: Two automatic payment in few |
Can you post a copy of the response you get here ? |
Topic: Two automatic payment in few |
Cupid
Replies: 6
Views: 6593
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Forum: Support Posted: Mon Sep 12, 2022 2:54 am Subject: Two automatic payment in few |
I think they must relate to the Gixen Mirror options that you have signed up for then.
Did you check your PayPal account to see what payments you have set up there ?
What problem do you have wit ... |
Topic: not bid |
Cupid
Replies: 1
Views: 3898
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Forum: Support Posted: Sun Sep 11, 2022 7:46 am Subject: not bid |
What status did Gixen give the snipe after the auction had ended, on both the Main and Mirror tabs ? |
Topic: Two automatic payment in few |
Cupid
Replies: 6
Views: 6593
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Forum: Support Posted: Sun Sep 11, 2022 5:07 am Subject: Two automatic payment in few |
Does:
pricingr
or:
7r
Have any meaning or relevance to you ?
It's never Gixen that requests payments, always Paypal that sends them on a schedule that you set up and agree to.
So the cont ... |
Topic: wrong eBay link and can't change it |
Cupid
Replies: 1
Views: 4545
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Forum: Support Posted: Sat Sep 10, 2022 7:18 am Subject: wrong eBay link and can't change it |
Are you getting any error message when you try to change that authorisation via the second section of the Settings page ?
Please be aware that all authorisation requests happen via the Ebay.com web ... |
Topic: Info about passwords |
Cupid
Replies: 2
Views: 4698
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Forum: Support Posted: Sat Sep 10, 2022 7:11 am Subject: Info about passwords |
Yes, some years ago now, Gixen accounts were separated from Ebay and have their own independent passwords. It's not recommended that you have them the same on Ebay and Gixen and since that change Gixe ... |
Topic: withdrawn money from my PayPal without permission |
Cupid
Replies: 1
Views: 4081
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Forum: Support Posted: Thu Sep 08, 2022 2:59 am Subject: withdrawn money from my PayPal without permission |
The way that Paypal recurring payments work is that they send the money, Gixen does not request it.
So, the cause of your issue lies within Paypal and that is where you can control it for yourself. ... |
Topic: Listing Notes |
Cupid
Replies: 1
Views: 14742
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Forum: Suggestions and Ideas Posted: Tue Sep 06, 2022 4:22 pm Subject: Listing Notes |
This already exists, and I see that you already have an active subscription so all you need to do is enable it.
On the Settings page it is known as 'Comments', that's where you enable it. |
Topic: using Mirror |
Cupid
Replies: 1
Views: 3773
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Forum: Support Posted: Sat Sep 03, 2022 7:05 am Subject: using Mirror |
The Mirror is automatically enabled when you have an active subscription.
What type of service did you pay for ?... A years subscription, chunks, or pay per use ?
The details should be displayed ... |
Topic: Adding the Gixen Promo code to my website |
Cupid
Replies: 2
Views: 4343
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Forum: Support Posted: Fri Sep 02, 2022 12:59 pm Subject: Adding the Gixen Promo code to my website |
For a request of this detail it is probably best to contact Mario direct, via email, at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. |
Topic: How do I change my password? |
Cupid
Replies: 6
Views: 14996
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Forum: Support Posted: Fri Sep 02, 2022 12:41 pm Subject: How do I change my password? |
The path to it via standard browsing of the website is:
[url=https://www.gixen.com/main/index.php]Home->[url=https://www.gixen.com/main/register.php]CREATE YOUR GIXEN ACCOUNT->Forgot your Gix ... |
Topic: Bid not placed, regular or mirror |
Cupid
Replies: 1
Views: 3837
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Forum: Support Posted: Wed Aug 31, 2022 3:16 am Subject: Bid not placed, regular or mirror |
If you look at the top of the listing you will see that it says:
'This listing was ended by the seller because the item is no longer available.'
That means the seller withdrew it from sale befor ... |
Topic: Gixen mobile app permanent error??? |
Cupid
Replies: 2
Views: 4104
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Forum: Support Posted: Tue Aug 30, 2022 11:41 am Subject: Gixen mobile app permanent error??? |
Yes, it's not an uncommon confusion, which is why this blog entry was created:
https://www.gixen.com/blog/ebay-third-party-authorizations/
You might also find some of the other blogs useful, the ... |
Topic: Can't sign up |
Cupid
Replies: 2
Views: 5090
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Forum: Support Posted: Sat Aug 27, 2022 2:52 pm Subject: Can't sign up |
I think it's possible that you are attempting to set up an account with an id that is identical to one that's already been used in the past.
Have you tried creating alternative name accounts ? |
Topic: Change address linked to subscription |
Cupid
Replies: 4
Views: 6351
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Forum: Support Posted: Sat Aug 27, 2022 4:15 am Subject: Change address linked to subscription |
Yes, that sounds logical... it's something that might be significant to a recurring payment that related to physical products or any services provided that relate directly to your home, which I'm sure ... |
Topic: Change address linked to subscription |
Cupid
Replies: 4
Views: 6351
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Forum: Support Posted: Fri Aug 26, 2022 1:38 pm Subject: Change address linked to subscription |
I'm not exactly sure what you mean.
Is it indicating a Paypal account
i> that you no longer use, linked to an old/different email address perhaps ? Or
ii> are we talking about your phys ... |
Topic: Renewal period expiry date short of full term 0 |
Cupid
Replies: 1
Views: 3817
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Forum: Support Posted: Fri Aug 26, 2022 1:26 pm Subject: Renewal period expiry date short of full term 0 |
If you signed up for a 2 year recurring payment on August 19th 2022 then the next payment should be due on August 19th 2024 and that might be what the display is telling you. That's how Paypal deal wi ... |
Topic: How to see my acct. history of membership ammounts paid? |
Cupid
Replies: 1
Views: 3730
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Forum: Support Posted: Fri Aug 26, 2022 1:14 pm Subject: How to see my acct. history of membership ammounts paid? |
It should be displayed after the first section of the 'Settings' page. |
Topic: Are the already subscribed have to resubscribe? |
Cupid
Replies: 1
Views: 3743
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Forum: Support Posted: Fri Aug 26, 2022 1:11 pm Subject: Are the already subscribed have to resubscribe? |
If you already have an active recurring subscription there is no need to do anything.
If not and you want to lock in the current price then you need to set up a recurring subscription.
The recor ... |
Topic: Paid for additional recurring subscription by mistake |
Cupid
Replies: 3
Views: 5433
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Forum: Support Posted: Fri Aug 26, 2022 1:07 pm Subject: Paid for additional recurring subscription by mistake |
Using the links in the first section of the 'Settings' page.
The first couple of images on this blog demonstrate how to get there:
https://www.gixen.com/blog/ebay-third-party-authorizations/ |
Topic: Paid for additional recurring subscription by mistake |
Cupid
Replies: 3
Views: 5433
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Forum: Support Posted: Thu Aug 25, 2022 3:35 am Subject: Paid for additional recurring subscription by mistake |
Please email the details (including your Gixen id) to Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page and he will sort out a refund for you ... |
Topic: Do you get Unlimited Bids if you buy subscription? |
Cupid
Replies: 1
Views: 4877
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Forum: Support Posted: Mon Aug 22, 2022 9:56 am Subject: Do you get Unlimited Bids if you buy subscription? |
Yes, you can schedule as many as you like, for a whole year, with a standard Mirror subscription, and is also unlimited, for limited periods, with 'chunks' and until you run out of credit with 'Pay-Pe ... |
Topic: Question on my maximum bid |
Cupid
Replies: 1
Views: 3792
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Forum: Support Posted: Mon Aug 22, 2022 9:33 am Subject: Question on my maximum bid |
I presume you are a new user of Gixen ?
Based on your question I think you are best off starting by reading this Blog article:
https://www.gixen.com/blog/how-does-ebay-bidding-work/
and the a ... |
Topic: no confirmation of successful account linkage to eBay |
Cupid
Replies: 3
Views: 5790
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Forum: Support Posted: Sat Aug 20, 2022 4:26 am Subject: no confirmation of successful account linkage to eBay |
It's the second section of the Settings page that tells you whether the Authorisation is considered valid on the Gixen side.
You can also check it on the Ebay side. The [url=https://www.gixen.com/b ... |
Topic: my gixen password doesn't work |
Cupid
Replies: 1
Views: 4463
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Forum: Support Posted: Wed Aug 17, 2022 10:06 am Subject: my gixen password doesn't work |
Have you tried using this section of the FAQ page:
What happens if I mistype my password while logging in?
You will not be able to log in. You can reset your password by using the following form: ... |
Topic: Password |
Cupid
Replies: 3
Views: 6138
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Forum: Support Posted: Wed Aug 17, 2022 10:00 am Subject: Password |
In a browser on a mobile the 'My Snipes' page is configured a bit differently and thus does not look the same as on a desktop browser, this is in order to use the space available on a mobile screen be ... |
Topic: Paid Account Not Recognized |
Cupid
Replies: 2
Views: 5368
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Forum: Support Posted: Wed Aug 17, 2022 9:43 am Subject: Paid Account Not Recognized |
Have you used the same email address to register both times ?
If so, perhaps try the:
Forgot your Gixen username? You can retrieve it
mechanism again to see if you now have more than one Gix ... |
Topic: Password |
Cupid
Replies: 3
Views: 6138
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Forum: Support Posted: Mon Aug 15, 2022 6:05 am Subject: Password |
Gixen doesn't use your password to place bids for you on Ebay.
Instead you set up an Authorisation that allows Gixen to bid on your behalf but does not allow it any other access to your account.
... |
Topic: bid not placed, regular or mirror |
Cupid
Replies: 5
Views: 8439
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Forum: Support Posted: Sat Aug 13, 2022 5:12 am Subject: bid not placed, regular or mirror |
I'd be interested in where you were advised that message had anything to do with your bid amount ?... I don't recall seeing any such advice here.
That message indicates a restriction imposed by the ... |
Topic: bid not placed, regular or mirror |
Cupid
Replies: 5
Views: 8439
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Forum: Support Posted: Sat Aug 13, 2022 3:36 am Subject: bid not placed, regular or mirror |
.. and if you'd like others to offer their opinion can you also let us know what status Gixen gave the snipe, after it had completed, on both the Main and Mirror tabs ? |
Topic: Can I see what I was willing to pay? |
Cupid
Replies: 1
Views: 4633
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Forum: Support Posted: Fri Aug 12, 2022 3:39 am Subject: Can I see what I was willing to pay? |
Where are you looking, on your snipes page, in the History page or on Ebay ?
Snipes are removed from the snipes page after a couple of days, but while they are still there the 'Bid' column represen ... |
Topic: My Gixen history page doesn't show my bids or my wins |
Cupid
Replies: 2
Views: 5807
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Forum: Support Posted: Thu Aug 11, 2022 2:03 am Subject: My Gixen history page doesn't show my bids or my wins |
Do you initially import your snipes from a list?... I'm thinking that could, at least, account for 0.0 bid amounts and that they were deleted as when you update those the default initial bid of 0.0 is ... |
Topic: Can I have my subscription changed over to the one year |
Cupid
Replies: 2
Views: 5994
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Forum: Support Posted: Thu Aug 11, 2022 1:55 am Subject: Can I have my subscription changed over to the one year |
Please can you send this request via email to Mario directly at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact Tab.
I imagine that, if you wanted a recurrin ... |
Topic: Information videos |
Cupid
Replies: 2
Views: 6720
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Forum: Support Posted: Tue Aug 09, 2022 6:05 am Subject: Information videos |
Do you mean renew Authorisation ?
A text version of that is available in the blogs [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]here. |
Topic: Please remove this warning message |
Cupid
Replies: 17
Views: 19518
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Forum: Support Posted: Mon Aug 08, 2022 4:11 am Subject: Please remove this warning message |
... and that's why it's not a fixed offset... everyone with a Mirror subscription gets to choose.
I often bid on auctions where there's a lot of snipers, I assume most of them automated, so that pr ... |
Topic: Error messaging when starting up Desktop App |
Cupid
Replies: 3
Views: 5790
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Forum: Support Posted: Sat Aug 06, 2022 2:40 pm Subject: Error messaging when starting up Desktop App |
I'm sorry I don't really understand what you mean, but I'll try to interpret what I think you might mean in the following answer.
The Gixen Desktop Manager needs to use your Gixen credentials in or ... |
Topic: Are Gixen accounts identifiable to ebay? |
Cupid
Replies: 3
Views: 6697
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Forum: Support Posted: Sat Aug 06, 2022 2:30 pm Subject: Are Gixen accounts identifiable to ebay? |
I wouldn't think so, no.
Gixen uses the one permission you grant for it to bid on your behalf that is associated with your Gixen account, there is no need for it to pass on the Gixen credentials wh ... |
Topic: Error messaging when starting up Desktop App |
Cupid
Replies: 3
Views: 5790
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Forum: Support Posted: Sat Aug 06, 2022 2:18 pm Subject: Error messaging when starting up Desktop App |
Is it prompting you to provide your Gixen credentials ?
If not perhaps you opted to save the wrong ones, and if you have a gixen.ini file in the working directory of the the application from then d ... |
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