Author |
Message |
Topic: Not eligible to bid |
Cupid
Replies: 5
Views: 138
|
Forum: Support Posted: Sat Aug 31, 2024 9:28 am Subject: Not eligible to bid |
jackjackjackjack wrote:
How were you able to tell that was what was causing the issue?
Mario has access to additional log files that are generated on the Gixen servers as the snipe progresses thro ... |
Topic: Not eligible to bid |
Cupid
Replies: 5
Views: 138
|
Forum: Support Posted: Fri Aug 30, 2024 3:49 pm Subject: Not eligible to bid |
Thank you for bringing this example to this forum.
To bring it to his attention sooner, please can you also email Mario (a link to this thread plus an indication of your Gixen id will do), then he ... |
Topic: changing baank info |
Cupid
Replies: 3
Views: 144
|
Forum: Support Posted: Fri Aug 30, 2024 9:32 am Subject: changing baank info |
Gixen uses payment processors Paypal or Stripe to collect payments from you. It doesn't hold your financial information itself. |
Topic: Ebay watchlist not importing |
Cupid
Replies: 1
Views: 116
|
Forum: Support Posted: Fri Aug 30, 2024 8:09 am Subject: Ebay watchlist not importing |
Is this a duplicate of the post I responded to with some questions yesterday [url=https://www.gixen.com/forum/viewtopic.php?t=11288]here ? |
Topic: some auctions are ending with final price below bid price |
Cupid
Replies: 5
Views: 392
|
Forum: Support Posted: Thu Aug 29, 2024 8:46 am Subject: some auctions are ending with final price below bid price |
The only way, that I know of, at the moment, to filter results on the History page is via the search facility. |
Topic: some auctions are ending with final price below bid price |
Cupid
Replies: 5
Views: 392
|
Forum: Support Posted: Thu Aug 29, 2024 2:58 am Subject: some auctions are ending with final price below bid price |
That's an image taken from your History page isn't it ?
If you update/delete your snipe, there are often multiple entries there that don't relate to the situation at the end of the auction. You get ... |
Topic: Watch list not importing |
Cupid
Replies: 7
Views: 2404
|
Forum: Support Posted: Thu Aug 29, 2024 2:48 am Subject: Re: Watchlist not importing |
Roskie2008 wrote:
256613358111
I initially thought I'd reproduced your issue, however I forgot that for the last few months I've had my snipes placed on a different account from the one where I wa ... |
Topic: Were can I download Gixen Desktop? |
Cupid
Replies: 2
Views: 352
|
Forum: Support Posted: Tue Aug 27, 2024 2:08 am Subject: Were can I download Gixen Desktop? |
As indicated by the link on the [url=https://www.gixen.com/main/index.php]Home page, you can download it via the link in the first post [url=https://www.gixen.com/forum/viewtopic.php?t=8703]here.
h ... |
Topic: some auctions are ending with final price below bid price |
Cupid
Replies: 5
Views: 392
|
Forum: Support Posted: Tue Aug 27, 2024 2:04 am Subject: some auctions are ending with final price below bid price |
Can you provide example auction id numbers?
Generally Ebay will post a banner on auctions that are ended early by the seller stating the reason the seller gave for ending it early. Generally, if an ... |
Topic: Add to Gixen button not showing |
Cupid
Replies: 3
Views: 2500
|
Forum: Support Posted: Tue Aug 27, 2024 1:51 am Subject: Add to Gixen button not showing |
Autosnipe is generally supported from [url=https://www.gixen.com/forum/viewtopic.php?p=42512#42512]this thread.
I've added a link to this thread there. |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 82
Views: 1141052
|
Forum: Announcements Posted: Tue Aug 27, 2024 1:47 am Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
Someone is having an issue with using this in the Firefox browser running on an Apple OS, [url=https://www.gixen.com/forum/viewtopic.php?t=11254]here. |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Mon Aug 26, 2024 2:10 am Subject: Gixen Desktop Manager (64-bit) released |
In the past it's been noted that the frequency of updates that you choose for the Desktop Manager changes the amount of data that it uses.
So in the window that comes up when you select the Setting ... |
Topic: Watchlist not fully populating |
Cupid
Replies: 1
Views: 258
|
Forum: Support Posted: Mon Aug 26, 2024 2:02 am Subject: Watchlist not fully populating |
How many items do you have on your watch list and how many of those are auctions that have not ended yet ?
On Ebay do you choose to display only a proportion of those per page ? If so, how many do ... |
Topic: Midnight auctions |
Cupid
Replies: 3
Views: 519
|
Forum: Support Posted: Fri Aug 23, 2024 3:53 pm Subject: Midnight auctions |
Well, coincidences are always possible, however unlikely.
I don't think there's anything to be concerned about with any specific ending time.
So, between us I think we've ended the possibility o ... |
Topic: Midnight auctions |
Cupid
Replies: 3
Views: 519
|
Forum: Support Posted: Fri Aug 23, 2024 3:28 pm Subject: Midnight auctions |
I've never heard of any problems with Gixen for auctions that end at any particular time.
Where have you heard otherwise ? |
Topic: Error message, ‘already present’ even though no snipes |
Cupid
Replies: 2
Views: 486
|
Forum: Support Posted: Fri Aug 23, 2024 5:48 am Subject: Re: Error message, ‘already present’ even though no snipes |
Bob sapp wrote:
I purged
Was it the 'PURGE OLD' option on the 'My Snipes' page or the 'Delete' button in the Export/download section of the 'Settings' page that you used to resolve this issue ? |
Topic: Didn\'t win item when max bid $20 higher |
Cupid
Replies: 1
Views: 556
|
Forum: Support Posted: Wed Aug 21, 2024 11:20 am Subject: Didn\'t win item when max bid $20 higher |
Look at the bottom of the bidding, there's a last second retracted bid.
Very similar to [url=https://www.gixen.com/forum/viewtopic.php?t=11297]this recent case.
This time the stats on the accoun ... |
Topic: Money taken, no membership applied, no response from gixen |
Cupid
Replies: 11
Views: 3136
|
Forum: Support Posted: Wed Aug 21, 2024 9:37 am Subject: Money taken, no membership applied, no response from gixen |
johnny wrote:
strange problems.
Indeed, looks like your posts were actually being registered regardless.
I've deleted the duplicates for you now. |
Topic: Money taken, no membership applied, no response from gixen |
Cupid
Replies: 11
Views: 3136
|
Forum: Support Posted: Wed Aug 21, 2024 4:42 am Subject: Money taken, no membership applied, no response from gixen |
Since I'm not an employee, I can't open up new communication channels with Gixen.
I also don't ever have access to the emails you send to the support address, only Mario can do that, and only he ca ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Wed Aug 21, 2024 1:58 am Subject: Re: keep getting errors |
gscillieri wrote:
I was putting in the wrong username and password...
Ah, I see, yes that's a common cause of problems like this, and is indeed why I continually stress the difference between Ebay ... |
Topic: does the sniper keep bidding until reserve price is reached |
Cupid
Replies: 1
Views: 607
|
Forum: Support Posted: Wed Aug 21, 2024 1:48 am Subject: does the sniper keep bidding until reserve price is reached |
Gixen only bids at one price, the same from both servers.
The mechanism that ensures you don't pay more than one bid increment more than the next highest bidder is within Ebay, not Gixen.
So, if ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Tue Aug 20, 2024 9:56 am Subject: Gixen Desktop Manager (64-bit) released |
OK, you must have successfully completed the setup of your Gixen account for the website to be working for you.
So this must be specific to your use of the Gixen Desktop Manager.
Do you use any ... |
Topic: Money taken, no membership applied, no response from gixen |
Cupid
Replies: 11
Views: 3136
|
Forum: Support Posted: Tue Aug 20, 2024 9:46 am Subject: Money taken, no membership applied, no response from gixen |
So, you've sent 2 emails to the support address, they have not bounced and you've had no reply ?
Would you be prepared to share your Gixen id here ? |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Tue Aug 20, 2024 2:38 am Subject: Gixen Desktop Manager (64-bit) released |
To me this looks like your Gixen account is not being recognised from the credentials that you are giving the Desktop Manager.
When you log in here on the website do you see any issues ?
Any mes ... |
Topic: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 1192
|
Forum: Support Posted: Sun Aug 18, 2024 10:24 am Subject: SHIPPING ADDRESS COUNTRY RESTRICTED |
Agree that's odd then.
Is it all your snipes that receive this status after the auction has concluded, or just some of them ?
Have you ever submitted manual bids with this account, and if so wer ... |
Topic: Your ebay authorization has expired or expires in less than |
Cupid
Replies: 1
Views: 826
|
Forum: Support Posted: Sat Aug 17, 2024 12:59 pm Subject: Your ebay authorization has expired or expires in less than |
There's quite a few topics on this in this forum already, with some of the more recent being:
[url=https://www.gixen.com/forum/viewtopic.php?t=11242]1, [url=https://www.gixen.com/forum/viewtopic.ph ... |
Topic: Don’t purge completed listings |
Cupid
Replies: 1
Views: 1390
|
Forum: Suggestions and Ideas Posted: Sat Aug 17, 2024 12:38 pm Subject: Don’t purge completed listings |
I don't think it's a new feature for old snipes to be purged after a few days, that's been happening since I joined the site. |
Topic: Credit card payments now available to buy Gixen Mirror |
Cupid
Replies: 9
Views: 16583
|
Forum: Announcements Posted: Fri Aug 16, 2024 3:23 pm Subject: Credit card payments now available to buy Gixen Mirror |
I think the response from Mario just above your post answers the question doesn't it ? |
Topic: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 1192
|
Forum: Support Posted: Fri Aug 16, 2024 3:14 pm Subject: SHIPPING ADDRESS COUNTRY RESTRICTED |
OK, so as you'd expect with that status it's an indication that the seller does not wish to ship to your country.
So, you do have a UK address as your shipping address ?
Was this account create ... |
Topic: Incorrect bid under asking price |
Cupid
Replies: 8
Views: 1782
|
Forum: Support Posted: Fri Aug 16, 2024 6:18 am Subject: Incorrect bid under asking price |
Dunkers wrote:
context specific chatbots.
Yes, these days they do try to hide behind those, and I'm sure those do deal with/filter out many easy to answer questions... you have to escalate from th ... |
Topic: Paid for annual subscription, but still getting error |
Cupid
Replies: 2
Views: 800
|
Forum: Support Posted: Fri Aug 16, 2024 4:29 am Subject: Paid for annual subscription, but still getting error |
What service did you purchase, are you certain that it was an annual subscription ?
For instance, if you bought some chunks, you'd need to activate one before it would change the operation of your ... |
Topic: Incorrect bid under asking price |
Cupid
Replies: 8
Views: 1782
|
Forum: Support Posted: Thu Aug 15, 2024 2:13 pm Subject: Incorrect bid under asking price |
You can't retract a bid that you've placed days before in the last 12 hours of an auction...
However, as you've seen, that doesn't resolve the issue because you still can retract a bid that you've ... |
Topic: Additional languages, pricing update |
Cupid
Replies: 30
Views: 102693
|
Forum: Announcements Posted: Tue Aug 13, 2024 1:54 am Subject: Additional languages, pricing update |
The annual subscription options are available at the top of the Settings page, which is accessed from the My Snipes page and requires you to be logged in.
Some images of how to get there are presen ... |
Topic: Incorrect bid under asking price |
Cupid
Replies: 8
Views: 1782
|
Forum: Support Posted: Mon Aug 12, 2024 2:49 am Subject: Incorrect bid under asking price |
I agree, that's one of the most blatant uses of bid shielding I've seen, with the shield placed just seconds after an hour before the auction ended the intent was very clear from that point onwards.
... |
Topic: one year payment |
Cupid
Replies: 1
Views: 964
|
Forum: Support Posted: Sat Aug 10, 2024 8:55 am Subject: one year payment |
For subscription options first you need to go the My Snipes page, which may require you to log in, then you need to press the Settings button and the options are at the top of the page that comes up a ... |
Topic: Question about actual ending times |
Cupid
Replies: 2
Views: 1289
|
Forum: Support Posted: Tue Aug 06, 2024 10:02 am Subject: Re: Question about actual ending times |
greengrocer wrote:
ebay's auction ending times are shown to the nearest minute
that actually depends on how and when you look at a listing
greengrocer wrote:
whereas bid times are shown to the sec ... |
Topic: Problem meine snipes zu sehen |
Cupid
Replies: 1
Views: 1773
|
Forum: Support Posted: Thu Aug 01, 2024 1:58 am Subject: Problem meine snipes zu sehen |
Generally the way to view your snipes is to select the 'My Snipes' button at the top right of most pages.
You need to be logged on here to see your snipes, so when you select that option when you a ... |
Topic: Watch list not importing |
Cupid
Replies: 7
Views: 2404
|
Forum: Support Posted: Mon Jul 29, 2024 6:36 am Subject: Re: Watch list not importing |
Posted while I was responding to your last message:
mivona wrote:
If I click on the Settings in Gixen, it takes me to a log in page, and then just back to my empty watchlist. It is not taking me t ... |
Topic: Watch list not importing |
Cupid
Replies: 7
Views: 2404
|
Forum: Support Posted: Mon Jul 29, 2024 6:30 am Subject: Watch list not importing |
Not exactly, because it's possible for Ebay to still have it listed on their site even when it's not working here.
Getting to the Gixen Settings page is pictured [url=https://www.gixen.com/blog/eba ... |
Topic: Watch list not importing |
Cupid
Replies: 7
Views: 2404
|
Forum: Support Posted: Mon Jul 29, 2024 3:41 am Subject: Watch list not importing |
First thing to do/check is your authorisation in the second section of the Settings page.
If Gixen doesn't have authorisation to access your Ebay account it can't access your watchlist at all.
E ... |
Topic: Gixen bid vs. ebay Proxy (auto) bidding |
Cupid
Replies: 3
Views: 2087
|
Forum: Support Posted: Mon Jul 29, 2024 2:35 am Subject: Gixen bid vs. ebay Proxy (auto) bidding |
Bids are applied by Ebay when they are submitted.
They only ever display the amount of any bid that is required to be winning the auction, and only the full amount of a bid when it is outbid. That ... |
Topic: Gixen bid vs. ebay Proxy (auto) bidding |
Cupid
Replies: 3
Views: 2087
|
Forum: Support Posted: Sun Jul 28, 2024 2:39 am Subject: Gixen bid vs. ebay Proxy (auto) bidding |
As I always say on here, 'On Ebay the highest accepted bid always wins'.
What sniping does is protect you against other users changing their mind about what an item is worth to them, it does not im ... |
Topic: Location of Settings Page |
Cupid
Replies: 2
Views: 1816
|
Forum: Support Posted: Sat Jul 27, 2024 4:07 am Subject: Location of Settings Page |
Much of the Gixen site is designed to be used without having to log in.
However, for features that directly change features of your account, of course it has to know which account to apply those pr ... |
Topic: if a bid does not authorise, can u pls highlight the error |
Cupid
Replies: 5
Views: 2452
|
Forum: Suggestions and Ideas Posted: Sat Jul 27, 2024 3:59 am Subject: if a bid does not authorise, can u pls highlight the error |
That's not an error message, it's a status.
It's also not a status that would be present until after Gixen attempts to place the bid, on your behalf, at the end of the auction. Before that it would ... |
Topic: Can\'t import watchlist |
Cupid
Replies: 1
Views: 1706
|
Forum: Support Posted: Fri Jul 26, 2024 2:45 am Subject: Can\'t import watchlist |
Have you tried updating/re-authorising the permission that you give Gixen to access your Ebay account, via the second section of the Settings page ? |
Topic: if a bid does not authorise, can u pls highlight the error |
Cupid
Replies: 5
Views: 2452
|
Forum: Suggestions and Ideas Posted: Fri Jul 26, 2024 2:43 am Subject: if a bid does not authorise, can u pls highlight the error |
Are we talking about the web interface that you get to from logging in here or something else ?
Error messages here are in red and seem bold to me.
There aren't any 'ok' messages, so every messa ... |
Topic: No snipe due to Shipping Address Country Restricted |
Cupid
Replies: 32
Views: 42524
|
Forum: Support Posted: Mon Jul 22, 2024 1:35 am Subject: No snipe due to Shipping Address Country Restricted |
Yes, I see.
It's maybe worth you going direct to Ebay yourself then... but they do currently allow sellers to restrict where they are prepared to send things, even within the European Union... so t ... |
Topic: No snipe due to Shipping Address Country Restricted |
Cupid
Replies: 32
Views: 42524
|
Forum: Support Posted: Sun Jul 21, 2024 1:19 pm Subject: No snipe due to Shipping Address Country Restricted |
jrotaetxe wrote:
a new victim.
I presume you also managed to place a test bid manually before scheduling the snipe ?
Please can you share the auction id with Mario, preferably via email to the ... |
Topic: eBay user name transfer |
Cupid
Replies: 10
Views: 3293
|
Forum: Support Posted: Sun Jul 21, 2024 2:41 am Subject: eBay user name transfer |
OK, hopefully it's sorted, as you say. If not I think we'll need Mario to take a look behind the scenes to see how things have ended up there.
Mario can be contacted directly via email at the suppo ... |
Topic: eBay user name transfer |
Cupid
Replies: 10
Views: 3293
|
Forum: Support Posted: Sat Jul 20, 2024 9:40 am Subject: Re: Follow up |
D7lane wrote:
align with my new ebay name?
Perhaps we are talking at cross purposes here ?
The only alignment that you need between a Gixen account and an Ebay account is that the Gixen account ... |
Topic: eBay user name transfer |
Cupid
Replies: 10
Views: 3293
|
Forum: Support Posted: Sat Jul 20, 2024 4:52 am Subject: eBay user name transfer |
So, it sounds like you have successfully transferred your subscription away from this Gixen account.
Have you tried reversing that process using the Mirror transfer form ? |
Topic: eBay user name transfer |
Cupid
Replies: 10
Views: 3293
|
Forum: Support Posted: Sat Jul 20, 2024 3:55 am Subject: eBay user name transfer |
So, all you need to do is re-authorise the new Ebay name to the Gixen account using the second section of the Settings page.
Yes, Ebay does expire the authorization whenever you change your credent ... |
Topic: eBay user name transfer |
Cupid
Replies: 10
Views: 3293
|
Forum: Support Posted: Fri Jul 19, 2024 3:27 pm Subject: eBay user name transfer |
Did you just renew the authorisation in the second section of the Settings page ?
If you set up a new Gixen account that might explain why it's not doing what you expected. In that case you'd also ... |
Topic: your ebay is 1 hour forward |
Cupid
Replies: 1
Views: 1804
|
Forum: Support Posted: Wed Jul 17, 2024 11:25 am Subject: your ebay is 1 hour forward |
Times might be displayed in different time zones depending on your location. Gixen only displays the time till end, on the snipes page.
My snipes are displaying correctly, and I have a few that fin ... |
Topic: No idea how to cancel recurring |
Cupid
Replies: 8
Views: 3480
|
Forum: Support Posted: Tue Jul 16, 2024 2:37 am Subject: No idea how to cancel recurring |
I think if people are being redirected here, it's more likely from a record of payment and not from the record of the actual recurring subscription.
These are in different places on the Paypal site ... |
Topic: Iphone app error |
Cupid
Replies: 1
Views: 1805
|
Forum: Support Posted: Mon Jul 15, 2024 1:29 am Subject: Iphone app error |
Do you have a lot of snipes scheduled ? |
Topic: No idea how to cancel recurring |
Cupid
Replies: 8
Views: 3480
|
Forum: Support Posted: Sun Jul 14, 2024 3:06 am Subject: No idea how to cancel recurring |
Any subscriptions can be cancelled from within your Paypal account.
If you can't find it I think Mario has the ability to reject or suspend payments, but he'd need your Gixen id and registered Payp ... |
Topic: Double Billing |
Cupid
Replies: 5
Views: 2867
|
Forum: Support Posted: Thu Jul 11, 2024 3:35 am Subject: Double Billing |
OK,
We'll need to wait for Mario to get through those emails then, he has, I think, been busy lately, so sorry for the delay.
I don't have access to those emails, I'm not an employee.
Mario h ... |
Topic: Another instance of Double Billing |
Cupid
Replies: 5
Views: 2823
|
Forum: Support Posted: Thu Jul 11, 2024 2:59 am Subject: Another instance of Double Billing |
Nobody is being called stupid here.
Gixen has sent out messages to it's customers noting that their subscriptions were about to lapse and in the past customers have responded by setting up more re ... |
Topic: Another instance of Double Billing |
Cupid
Replies: 5
Views: 2823
|
Forum: Support Posted: Wed Jul 10, 2024 5:24 am Subject: Another instance of Double Billing |
As per [url=https://www.gixen.com/forum/viewtopic.php?t=11269]this recent thread:
Are all these payments also shown on the Settings page? Or are some missing ?
The system works as a push from yo ... |
Topic: Double Billing |
Cupid
Replies: 5
Views: 2867
|
Forum: Support Posted: Wed Jul 10, 2024 1:59 am Subject: Double Billing |
Are all these payments also shown on the Settings page? Or are some missing ?
The system works as a push from your Paypal account, not as a pull from Gixen.
So, the only way that this can happen ... |
Topic: Increase my maximum to the next bid increment |
Cupid
Replies: 3
Views: 2654
|
Forum: Suggestions and Ideas Posted: Wed Jul 10, 2024 1:42 am Subject: Increase my maximum to the next bid increment |
pcb1962 wrote:
Obviously if I'm prepared to pay 155 I'd be prepared to pay another 2.19 to win the item.
It's not at all obvious to me. If that was the case why didn't you just set your snipe amou ... |
Topic: Account renewal changing notification email address? |
Cupid
Replies: 1
Views: 2343
|
Forum: Support Posted: Tue Jul 09, 2024 3:07 am Subject: Account renewal changing notification email address? |
Are these different email addresses on the same domain, presumably that you own ?
I think that's probably a feature, but is manifesting itself as a defect in your case.
I guess the fix would be ... |
Topic: Increase my maximum to the next bid increment |
Cupid
Replies: 3
Views: 2654
|
Forum: Suggestions and Ideas Posted: Tue Jul 09, 2024 2:43 am Subject: Increase my maximum to the next bid increment |
So, what you are saying is that 155.00 was not the maximum that you were prepared to pay for this item ?
What was the offset that you chose for this auction, assuming that you have an active Mirror ... |
Topic: de-activating chunks |
Cupid
Replies: 1
Views: 2081
|
Forum: Support Posted: Mon Jul 08, 2024 1:48 am Subject: de-activating chunks |
For this, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please include your Gixen id along with the explanation that you'v ... |
Topic: my slabs auction |
Cupid
Replies: 1
Views: 2168
|
Forum: Support Posted: Wed Jul 03, 2024 2:32 am Subject: my slabs auction |
That's extremely unlikely, unless it gets a lot more popular than it is now it wouldn't even be worth considering, sorry. |
Topic: fees |
Cupid
Replies: 2
Views: 2460
|
Forum: Support Posted: Mon Jul 01, 2024 11:03 pm Subject: fees |
This would happen if you subscribed to the Mirror service twice, on two separate occasions. Hence the two different values, since the rates have obviously gone up over the many years this service has ... |
Topic: ebay auth expired: cannot access gixen settings page |
Cupid
Replies: 5
Views: 3413
|
Forum: Support Posted: Mon Jul 01, 2024 3:11 pm Subject: ebay auth expired: cannot access gixen settings page |
I'm using Firefox 127.0.2 (64-bit)
Can you try removing the Ebay and Gixen cookies before trying again ? |
Topic: Please add my country ebay on Gizen setting |
Cupid
Replies: 3
Views: 2570
|
Forum: Support Posted: Mon Jul 01, 2024 3:07 pm Subject: Please add my country ebay on Gizen setting |
The site that you bid on doesn't generally affect anything when things go according to plan.
What it can however mean is that if there is a dispute with the sale that the case must be handled via t ... |
Topic: You are not eligible to bid on this item |
Cupid
Replies: 8
Views: 3741
|
Forum: Support Posted: Sun Jun 30, 2024 2:57 am Subject: Re: You are not eligible to bid on this item. |
Ebay auction number 296521935776
Hi Linda,
That one does seem quite odd, since according to the bids page:
https://www.ebay.com/bfl/viewbids/296521935776
it was sold via 'Buy It Now' more ... |
Topic: Please add my country ebay on Gizen setting |
Cupid
Replies: 3
Views: 2570
|
Forum: Support Posted: Sun Jun 30, 2024 2:28 am Subject: Please add my country ebay on Gizen setting |
It doesn't require it, since on Ebay you can bid on items worldwide from all their sites.
However, it's certainly a convenience for you to have it access the site that you use.
So, to be more sp ... |
Topic: There was a problem with an eBay internal system or process |
Cupid
Replies: 2
Views: 2509
|
Forum: Support Posted: Fri Jun 28, 2024 2:50 am Subject: There was a problem with an eBay internal system or process |
So, the status on the web interface is \"There was a problem with an eBay internal system or process\" but the one reported in the email for the same auction is \"AUCTION ENDED EARLY\&q ... |
Topic: Where can I download the latest Gixen Desktop Manag program |
Cupid
Replies: 1
Views: 2325
|
Forum: Support Posted: Mon Jun 24, 2024 2:46 am Subject: Where can I download the latest Gixen Desktop Manag program |
It is supported via this thread:
https://www.gixen.com/forum/viewtopic.php?t=8703
and the download link is in the first post on that thread. |
Topic: Bidding too early: 196442995152 |
Cupid
Replies: 3
Views: 2764
|
Forum: Support Posted: Sun Jun 23, 2024 3:57 am Subject: Bidding too early: 196442995152 |
OK, so this is just a misunderstanding of the Ebay auction bids page.
That page always displays the bids from highest to lowest, NOT from latest to earliest.
They also only ever show the amount ... |
Topic: Max Bid Won\'t Upd*te Will It affect Snipe? |
Cupid
Replies: 1
Views: 2245
|
Forum: Support Posted: Fri Jun 21, 2024 10:36 am Subject: Max Bid Won\'t Upd*te Will It affect Snipe? |
Auction price updates are not real time, that would be far too resource intensive, the servers would need to be even more expensive than they already are, and so everyone would have to subsidise the s ... |
Topic: Bidding too early: 196442995152 |
Cupid
Replies: 3
Views: 2764
|
Forum: Support Posted: Fri Jun 21, 2024 3:23 am Subject: Bidding too early: 196442995152 |
The highest bids on this were:
h***9 Feedback Score (2738) $58.75 20 Jun 2024 at 7:41:36am PDT
r***u Feedback Score (97) $57.75 20 Jun 2024 at 1:39:24pm PDT
with Time Ended: Jun 20, 2024 at 1: ... |
Topic: Someone else\'s eBay account linked to my Gixen |
Cupid
Replies: 3
Views: 2653
|
Forum: Support Posted: Mon Jun 17, 2024 9:57 am Subject: Someone else\'s eBay account linked to my Gixen |
andrew11 wrote:
I can't really see what is in it for anyone to use my eBay account to bid on items via Gixen.
I agree, I can't see any advantage (to anyone) in doing that deliberately, which tends ... |
Topic: Someone else\'s eBay account linked to my Gixen |
Cupid
Replies: 3
Views: 2653
|
Forum: Support Posted: Mon Jun 17, 2024 9:03 am Subject: Someone else\'s eBay account linked to my Gixen |
That certainly does seem strange.
Do you ever log into your Ebay account on computers that others may have access to ?
Do you save your Ebay credentials in your browser, in order to access your ... |
Topic: You are not eligible to bid on this item |
Cupid
Replies: 8
Views: 3741
|
Forum: Support Posted: Wed Jun 12, 2024 3:58 am Subject: You are not eligible to bid on this item |
bid under asking price
.. which is no doubt because your snipe value is less than one bid increment more than the auction price, when the bid is due to be placed by Gixen. If that is not the case p ... |
Topic: "Edit" function added |
Cupid
Replies: 6
Views: 56549
|
Forum: Announcements Posted: Tue Jun 11, 2024 2:48 am Subject: "Edit" function added |
Assuming you're referring to the standard desktop/laptop web interface, not the App or Mobile sites ?
The Edit button is just the way to get the Modify fields displayed, and populated, so that you ... |
Topic: Issue with subscription |
Cupid
Replies: 9
Views: 7334
|
Forum: Support Posted: Tue Jun 11, 2024 2:33 am Subject: Issue with subscription |
It would appear that you can use cryptocurrency in Paypal if you already hold it there, and you purchased it through them.
Otherwise, it's a question best directed to Paypal themselves, since regul ... |
Topic: You are not eligible to bid on this item |
Cupid
Replies: 8
Views: 3741
|
Forum: Support Posted: Mon Jun 10, 2024 5:15 pm Subject: You are not eligible to bid on this item |
[quote=\\\"dave\\\"]outside Australia and using a VPN, could this be the issue?[/quote]
I doubt that it would be a problem for Gixen to place bids on your behalf, especially not if you're ... |
Topic: A field to enter Max to pay (against the S&H) |
Cupid
Replies: 2
Views: 2841
|
Forum: Suggestions and Ideas Posted: Mon Jun 10, 2024 11:01 am Subject: A field to enter Max to pay (against the S&H) |
Yes, you have to do this manually, and I too spend a lot of time doing so.
However, unfortunately, as you may have noticed the shipping prices retrieved by this site are not very accurate. This is ... |
Topic: You are not eligible to bid on this item |
Cupid
Replies: 8
Views: 3741
|
Forum: Support Posted: Mon Jun 10, 2024 3:57 am Subject: Re: You are not eligible to bid on this item |
When you say:dave wrote:
Snipes not uploading.
Do you mean that they are executing, but returning the status:
dave wrote:
You are not eligible to bid on this item?
Because, most often, the phra ... |
Topic: Won but denied |
Cupid
Replies: 1
Views: 2878
|
Forum: Support Posted: Sun Jun 09, 2024 5:01 am Subject: Won but denied |
If your bid was for US $52.00, unfortunately you lost.
It looks like there were two bids placed in the same second, the highest accepted bid always wins on Ebay.
My guess at the behaviour you ar ... |
Topic: connexion : ok, mais PAS de grille pour inscrire snipes |
Cupid
Replies: 3
Views: 2804
|
Forum: Support Posted: Fri Jun 07, 2024 9:57 am Subject: connexion : ok, mais PAS de grille pour inscrire snipes |
OK, thank you for coming back and explaining what the issue was, and how you resolved it. |
Topic: Unable to import watchlist or receive help from Gixen |
Cupid
Replies: 1
Views: 2895
|
Forum: Support Posted: Fri Jun 07, 2024 5:17 am Subject: Unable to import watchlist or receive help from Gixen |
Have you tried updating the Authorization that you give Gixen to access your Ebay account, in the second section of the Settings page ?
What happens when you copy and paste the auction numbers into ... |
Topic: connexion : ok, mais PAS de grille pour inscrire snipes |
Cupid
Replies: 3
Views: 2804
|
Forum: Support Posted: Fri Jun 07, 2024 4:35 am Subject: connexion : ok, mais PAS de grille pour inscrire snipes |
Are we talking about the web interface that you get to by logging in here, or something else ?
Are you saying the 'eBay Item Number:' field is 'missing' ?
Please can you translate your post to E ... |
Topic: Sort on My Snipes? |
Cupid
Replies: 3
Views: 3266
|
Forum: Support Posted: Thu Jun 06, 2024 2:36 am Subject: Sort on My Snipes? |
I'm just a user, like yourself, albeit one that's used it for a very long time and still use it, as much as I ever did, every day.
What I mean is that I find it most efficient to use Ebays' auction ... |
Topic: Is there a way to see my historical snipes? |
Cupid
Replies: 3
Views: 3248
|
Forum: Support Posted: Thu Jun 06, 2024 2:21 am Subject: Is there a way to see my historical snipes? |
Squeeealer wrote:
I needed to go to the My Snipes page first.
Yes. that's right and what I meant by:
Cupid wrote:
after logging in here, via the web interface,
because that is where logging ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Wed Jun 05, 2024 11:08 am Subject: Re: MS Edge? |
Does the new GDM (64 bit) work with Microsoft Edge?
The Desktop Manager is independent of any browser.
Can you be more specific about what's not working for you ? |
Topic: cant log in |
Cupid
Replies: 1
Views: 2579
|
Forum: Support Posted: Wed Jun 05, 2024 2:51 am Subject: cant log in |
I think if I'd got to the stage where I could not log in from anywhere I'd try resetting it again... and be very careful that I noted exactly what I reset it to.
Then, if that didn't work, I'd emai ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
Cupid
Replies: 5
Views: 7545
|
Forum: Support Posted: Tue Jun 04, 2024 2:23 am Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
Ebay only allows sellers to block accounts with unpaid item strikes for about a year, so if you wait long enough your original account won't suffer from this restriction.
On the issue with changing ... |
Topic: ebay auth expired: cannot access gixen settings page |
Cupid
Replies: 5
Views: 3413
|
Forum: Support Posted: Tue Jun 04, 2024 2:13 am Subject: ebay auth expired: cannot access gixen settings page |
It's unlikely that the message is the glitch for you.
Are you able to try to access the Settings page from a different computer/browser ?
The authorisation requires updating at least once every ... |
Topic: Gixen Mirror | Max Auction Wins |
Cupid
Replies: 2
Views: 3156
|
Forum: Support Posted: Mon Jun 03, 2024 2:10 pm Subject: Gixen Mirror | Max Auction Wins |
You can schedule as many snipes as you like with a Mirror subscription.
Without an active Mirror subscription you can schedule a maximum of 4 snipes at any one time. If you win one that is reduced ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 22
Views: 25200
|
Forum: Support Posted: Sat Jun 01, 2024 11:33 am Subject: \"No items imported\" when there are new items in |
The first thing I recommend is that people renew the authorisation that they give Gixen to access their Ebay account in the second section of he Settings page. |
Topic: Download All Snipe History at 1 Time |
Cupid
Replies: 3
Views: 3178
|
Forum: Suggestions and Ideas Posted: Sat Jun 01, 2024 9:16 am Subject: Download All Snipe History at 1 Time |
The download option on the history
Is that on the History page ?
I don't see it. Am I missing something ? |
Topic: Sort on My Snipes? |
Cupid
Replies: 3
Views: 3266
|
Forum: Support Posted: Sat Jun 01, 2024 5:25 am Subject: Sort on My Snipes? |
No, auction management options are somewhat restricted here.
Personally I find that Ebay provides such options, like lists and sorting options, and so I use those to manage tasks like the one you d ... |
Topic: Is there a way to see my historical snipes? |
Cupid
Replies: 3
Views: 3248
|
Forum: Support Posted: Sat Jun 01, 2024 5:17 am Subject: Is there a way to see my historical snipes? |
Yes, after logging in here, via the web interface, push the 'History' button in the middle of the buttons provided at the top of the page and you are presented with a paginated display, which you can ... |
Topic: Is Gixen still having issues? I can\'t login |
Cupid
Replies: 3
Views: 5203
|
Forum: Support Posted: Sat Jun 01, 2024 5:09 am Subject: Is Gixen still having issues? I can\'t login |
even though I haven't even typed in my username and password.
Yes, on this site you do need to enter your credentials into the boxes before pushing the 'Login in Now' button. That's how it is des ... |
Topic: Is Gixen still having issues? I can\'t login |
Cupid
Replies: 3
Views: 5203
|
Forum: Support Posted: Wed May 29, 2024 6:51 am Subject: Is Gixen still having issues? I can\'t login |
It all seems fine to me.
Are you getting the emails when you request a reset ?
Can you provide more details about what exactly is failing for you, and precisely what error message you receive ? |
Topic: snipes disappear after Modify |
Cupid
Replies: 17
Views: 23279
|
Forum: Support Posted: Tue May 28, 2024 2:33 am Subject: snipes disappear after Modify |
Are any of them present in your History ? |
Topic: wrong auction end time |
Cupid
Replies: 1
Views: 3176
|
Forum: Support Posted: Mon May 27, 2024 5:43 am Subject: wrong auction end time |
For which auction ?
Has the seller ended it early ? If so, this will be picked up during one of the scheduled refreshes, which isn't a real time function. |
Topic: Bid increment strategy? |
Cupid
Replies: 3
Views: 4250
|
Forum: Support Posted: Sun May 26, 2024 2:08 pm Subject: Bid increment strategy? |
Thanks for your kind words in acknowledging my response. It's always nice to get some feedback, and I'd say that even if it were not so positive, since discussion is nearly always the way to enhance b ... |
Topic: Post-Sale Gixen closing-price reporting error |
Cupid
Replies: 1
Views: 3382
|
Forum: Support Posted: Sun May 26, 2024 1:42 pm Subject: Post-Sale Gixen closing-price reporting error |
If you turn on the 'Show automatic bids' on the bids page you can see that $43.00 was the auction price as a result of the bid of $50 placed 24 May 2024 at 7:56:39am PDT. That was the current price ri ... |
Topic: Email notification error |
Cupid
Replies: 2
Views: 3762
|
Forum: Support Posted: Sun May 26, 2024 1:13 pm Subject: Email notification error |
Yes, I can confirm, my wife's account has received a duplicate today too... perhaps it's related to the issues the hosting facility seems to have had today. |
Topic: Bid increment strategy? |
Cupid
Replies: 3
Views: 4250
|
Forum: Support Posted: Sat May 25, 2024 4:35 pm Subject: Bid increment strategy? |
Personally, if the maximum that I am happy to pay for an item is around $1500, I would be scheduling a snipe at $1500.01, perhaps $1500.02, because people do indeed seem to like to bid very neat amoun ... |
Topic: Can\'t login |
Cupid
Replies: 13
Views: 8122
|
Forum: Support Posted: Fri May 24, 2024 10:42 am Subject: Can\'t login |
Have you tried a different browser/computer, sometimes that helps. |
Topic: change user name |
Cupid
Replies: 4
Views: 3531
|
Forum: Support Posted: Fri May 24, 2024 3:59 am Subject: change user name |
There really isn't much point in changing your Gixen id, you can achieve what your want just by changing the Ebay account that Gixen is authorised to place bids on in the second section of the Setting ... |
Topic: Lost auction but why my bids don\'t appear |
Cupid
Replies: 1
Views: 2886
|
Forum: Support Posted: Fri May 24, 2024 3:08 am Subject: Lost auction but why my bids don\'t appear |
The whole point of sniping is to protect you from anyone REACTING to your bid being placed by not allowing them enough time to do so.
On Ebay the highest accepted bid always wins, so if someone els ... |
Topic: Still Pop up ads on gixen every time I open. |
Cupid
Replies: 1
Views: 2395
|
Forum: Support Posted: Sun May 19, 2024 5:44 am Subject: Still Pop up ads on gixen every time I open. |
Have you turned them 'Off' at the top right of the snipes page ? |
Topic: Gixen can\'t login. No interface showing up |
Cupid
Replies: 2
Views: 2919
|
Forum: Support Posted: Thu May 16, 2024 1:50 am Subject: Gixen can\'t login. No interface showing up |
From a different angle, can you explain what advantages there were to the old route for logging in, as opposed to the new one ?
Is it in any way related to [url=https://www.gixen.com/forum/viewtopi ... |
Topic: Issue with subscription |
Cupid
Replies: 9
Views: 7334
|
Forum: Support Posted: Wed May 15, 2024 8:56 am Subject: Re: Subscription Status |
When do you receive the mlmauction wrote:
error message and what is the exact wording ?
With issues related to payments not being reflected in the service available, it is generally best to email ... |
Topic: refund |
Cupid
Replies: 2
Views: 3125
|
Forum: Support Posted: Wed May 15, 2024 3:36 am Subject: refund |
Please email all the details to Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page and he will sort this out for you. |
Topic: Ad pop-ups when I try to place bids. Unsolicited |
Cupid
Replies: 5
Views: 4601
|
Forum: Support Posted: Tue May 14, 2024 2:07 am Subject: Ad pop-ups when I try to place bids. Unsolicited |
If you are a Gixen Mirror subscriber there should be a toggle button, on the top right of the logged in snipes page, that allows you to turn the advertising off (or on). |
Topic: Email Notifications |
Cupid
Replies: 2
Views: 3570
|
Forum: Support Posted: Tue May 14, 2024 2:03 am Subject: Email Notifications |
Try sending an email, about this, to Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Just the act of sending such an email might be enough ... |
Topic: Gixen mirror subscriptions |
Cupid
Replies: 2
Views: 4821
|
Forum: Suggestions and Ideas Posted: Tue May 14, 2024 1:57 am Subject: Gixen mirror subscriptions |
To help others, reading this suggestion, and noting that it doesn't even point out where to find the options currently...
They are at the top of the Settings page... which can be accessed by first ... |
Topic: reset username |
Cupid
Replies: 4
Views: 3430
|
Forum: Support Posted: Sun May 12, 2024 2:14 pm Subject: reset username |
Whenever you're not receiving email that you expect from Gixen, it's always best to contact Mario direct at the support address, via the email address that you expect to be receiving them.
That's t ... |
Topic: Gixen button disappeared from Ebay listings |
Cupid
Replies: 2
Views: 2831
|
Forum: Support Posted: Fri May 10, 2024 10:55 am Subject: Re: Gixen button disappeared from Ebay listings |
I cannot snipe
Yes, as Mario says (much more succinctly than me)...
You can still log in to this website, and cut and paste the auction numbers from Ebay... enter the amount you are willing to ... |
Topic: Issue with subscription |
Cupid
Replies: 9
Views: 7334
|
Forum: Support Posted: Fri May 10, 2024 3:30 am Subject: Issue with subscription |
Yes, if it's failed to be credited to your Gixen account please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always includ ... |
Topic: Gixen Down |
Cupid
Replies: 2
Views: 2668
|
Forum: Support Posted: Thu May 09, 2024 1:10 am Subject: Gixen Down |
Yes, you are right, we noticed, in the UK, that it was down for a short while... by the time I was made aware it was back up again though...
Fortunately for me I schedule my snipes at least a day i ... |
Topic: reset username |
Cupid
Replies: 4
Views: 3430
|
Forum: Support Posted: Mon May 06, 2024 2:23 am Subject: reset username |
In cases where expected messages are not appearing in your Inbox, please first check your Spam folder on your mail system, and then if you still can't find the messages please email Mario direct at th ... |
Topic: “view Similar” Not |
Cupid
Replies: 1
Views: 2077
|
Forum: Support Posted: Sun May 05, 2024 12:19 pm Subject: “view Similar” Not |
I suspect the “view Similar” part of he algorithm is on the Ebay side of things, so that's not likely to improve any time soon ... But I'm sure if it's not fit for purpose Mario can report that ba ... |
Topic: Gixen Statistics |
Cupid
Replies: 1
Views: 2001
|
Forum: Support Posted: Sun May 05, 2024 12:16 pm Subject: Gixen Statistics |
I believe that display is updated via a background process... so I imagine that has failed to reschedule itself for some reason.
Thanks for reporting it. |
Topic: Listings do not show correct S&H value |
Cupid
Replies: 1
Views: 1953
|
Forum: Support Posted: Sat May 04, 2024 4:03 am Subject: Listings do not show correct S&H value |
Yes, this is an issue I highlighted quite soon after it was originally introduced, many years ago.
I've even suggested that it would be better to remove this information than present inaccurate cos ... |
Topic: You are not eligible to bid on this item due to seller Stat |
Cupid
Replies: 2
Views: 2850
|
Forum: Support Posted: Thu Apr 25, 2024 2:17 am Subject: You are not eligible to bid on this item due to seller Stat |
Miasopa456 wrote:
I honestly could have just submitted a real bid on eBay.
You could, and would have found the same result, since this is a restriction imposed by the seller.
However, if you ... |
Topic: Sellers name, cont. |
Cupid
Replies: 1
Views: 3868
|
Forum: Suggestions and Ideas Posted: Tue Apr 23, 2024 3:00 am Subject: Re: Sellers name, cont. |
Vkbvwlqb wrote:
the web page doesn't seem to be working when I want to add a snipe from my watchlist.
Do you mean the 'IMPORT WL' function?... In which case, can you elaborate on how that is not w ... |
Topic: Sellers name |
Cupid
Replies: 1
Views: 4010
|
Forum: Suggestions and Ideas Posted: Tue Apr 23, 2024 2:55 am Subject: Sellers name |
So, to be clear, as you've mentioned elsewhere, this relates to the mobile App(s), doesn't it ?
Also, for completeness, which one do you use, iOS or Android ? |
Topic: Credit card payments now available to buy Gixen Mirror |
Cupid
Replies: 9
Views: 16583
|
Forum: Announcements Posted: Thu Apr 11, 2024 2:06 am Subject: Credit card payments now available to buy Gixen Mirror |
I presume you are wanting to purchase a non-recurring option ? |
Topic: wanted the free snipes not the paid for want to cancell |
Cupid
Replies: 1
Views: 2731
|
Forum: Support Posted: Wed Apr 10, 2024 1:30 am Subject: wanted the free snipes not the paid for want to cancell |
Only Mario can do that for you, please email him the details direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please include your Gixen id and ... |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 1
Views: 2792
|
Forum: Support Posted: Tue Apr 09, 2024 5:55 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
I'm not sure what you mean by:
txtoth wrote:
a shipping address that isn't restricted to my ebay account
However, people do indeed use forwarding addresses, either of friends, or there are also ... |
Topic: How to get OLD format back?? |
Cupid
Replies: 3
Views: 7855
|
Forum: Support Posted: Sat Apr 06, 2024 11:24 am Subject: How to get OLD format back?? |
Is this an issue with zooming your display?
I find that if I zoom the web interface to more than 100%, I get the Mobile interface, even on my desktop, so I avoid doing that.
In fact, for my curr ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Thu Apr 04, 2024 2:46 pm Subject: Gixen Desktop Manager (64-bit) released |
Ramona wrote:
It's the last sentence
Ah yes, just goes to show how often we read the front page once we get used to how things work...
Also, finally found where it still says:
Cost of Gixen Mi ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
|
Forum: Support Posted: Thu Apr 04, 2024 1:28 pm Subject: Re: Link not working |
Ramona wrote:
Link doesn't seem to work.
OK, I fixed it (and elsewhere). |
Topic: Password Reset |
Cupid
Replies: 1
Views: 3535
|
Forum: Support Posted: Thu Apr 04, 2024 3:44 am Subject: Password Reset |
Please first check your spam folder to see if your email provider has sent it there.
If they've blocked it completely please email Mario direct at the support address provided on the [url=https://w ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 15029
|
Forum: Support Posted: Thu Apr 04, 2024 3:02 am Subject: Error Sending Data 12175, couldn\'t log on |
Does anyone have any failures on an operating system later than Windows 7 ? |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 15029
|
Forum: Support Posted: Wed Apr 03, 2024 9:55 am Subject: Error Sending Data 12175, couldn\'t log on |
I don't have any Windows 7 equipment left. Mario might have.
It's getting harder with each passing year to support that OS, Microsoft stopped support themselves at the beginning of 2020. |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 15029
|
Forum: Support Posted: Wed Apr 03, 2024 1:10 am Subject: Error Sending Data 12175, couldn\'t log on |
I didn't say there was something you had done wrong.
There is a difference between your situation and mine, because it works for me, but not for you... We just haven't worked out, between us, what ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 15029
|
Forum: Support Posted: Tue Apr 02, 2024 6:35 am Subject: Error Sending Data 12175, couldn\'t log on |
OK, thanks,
It still must be something to do with the account, i.e. something different between yours and mine as I can't find any issues running it at the moment. Issues that are hard to reproduce ... |
Topic: Error Sending Data 12175, couldn\'t log on |
Cupid
Replies: 19
Views: 15029
|
Forum: Support Posted: Tue Apr 02, 2024 2:48 am Subject: Error Sending Data 12175, couldn\'t log on |
Are you using Gixen accounts with an active Mirror subscription, or not ? |
Topic: ShopGoodwill |
Cupid
Replies: 42
Views: 183310
|
Forum: Suggestions and Ideas Posted: Tue Apr 02, 2024 2:46 am Subject: ShopGoodwill |
Does ShopGoodwill provide services to anyone that lives outside the USA ? |
Topic: Snipes not being displayed? |
Cupid
Replies: 3
Views: 3200
|
Forum: Support Posted: Mon Apr 01, 2024 4:17 am Subject: Snipes not being displayed? |
OK thanks,
I don't expect there will ever be a version of Desktop Manager for Apple OS's.
The Windows version appears to operate adequately under Wine.
It wouldn't help you with that many sni ... |
Topic: Snipes not being displayed? |
Cupid
Replies: 3
Views: 3200
|
Forum: Support Posted: Sun Mar 31, 2024 2:52 pm Subject: Snipes not being displayed? |
That is a lot.
Are you viewing them via the web interface or in the Desktop Manager ? |
Topic: only 4 listings allowed |
Cupid
Replies: 1
Views: 2462
|
Forum: Support Posted: Sun Mar 31, 2024 2:39 am Subject: only 4 listings allowed |
You are limited to the number of snipes that you can schedule with a free account.
To remove this restriction you would need an active Mirror subscription. |
Topic: Fatal error re-authorizing Gixen |
Cupid
Replies: 2
Views: 2879
|
Forum: Support Posted: Sat Mar 30, 2024 8:23 am Subject: Fatal error re-authorizing Gixen |
This is something that Mario will have to look into.
Thank you for posting it here. |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 4566
|
Forum: Support Posted: Fri Mar 29, 2024 2:14 pm Subject: Pas éligible pour enchérir sur l\' article. |
tybichat wrote:
Would you like to receive just the article number?
Yes
tybichat wrote:
That wouldn't give you much guidance.
It's the only way that others (including Mario) can investigate any ... |
Topic: Why are you charging me monthly ..... |
Cupid
Replies: 2
Views: 2770
|
Forum: Support Posted: Fri Mar 29, 2024 1:55 pm Subject: Why are you charging me monthly ..... |
Did you sign up from the login pages, or from the Settings page ?
Any recurring subscription can be cancelled from within your Paypal account. That's where these things are set up to push funds, Gi ... |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 4566
|
Forum: Support Posted: Fri Mar 29, 2024 3:51 am Subject: Pas éligible pour enchérir sur l\' article. |
Everything has always worked well. Until the day when, while I was placing snipes with the same seller, the last one was displayed at 10:00 instead of 10:00, although the table marked \"scheduled ... |
Topic: Pas éligible pour enchérir sur l\' article. |
Cupid
Replies: 5
Views: 4566
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Forum: Support Posted: Thu Mar 28, 2024 11:00 am Subject: Pas éligible pour enchérir sur l\' article. |
Not eligible to bid on item.
Hello, during my last snipe, the amount I typed was displayed as 10.00 instead of 10,00. In the end, Gixen did not submit the bid and left me the following message: \&quo ... |
Topic: Question |
Cupid
Replies: 1
Views: 4489
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Forum: Support Posted: Thu Mar 28, 2024 4:36 am Subject: Question |
The way that Ebay works is that it will accept higher bids than your current maximum (that are also at least one bid increment more than the current auction price).
However, Ebay will only raise th ... |
Topic: Haven\'t Been Able to Use Gixen Since 2021! |
Cupid
Replies: 1
Views: 3419
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Forum: Support Posted: Tue Mar 26, 2024 2:57 am Subject: Haven\'t Been Able to Use Gixen Since 2021! |
Most likely it's your email provider that are blocking the emails.
In order to try to alleviate that please send an email from your registered Gixen email address to Mario direct at the support ad ... |
Topic: wrong email associated with acc, after having 2 re authoris |
Cupid
Replies: 3
Views: 4014
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Forum: Support Posted: Mon Mar 25, 2024 11:20 am Subject: wrong email associated with acc, after having 2 re authoris |
I'm talking about Ebay accounts, not Gixen ones, these are entirely separate entities.
You now have two Ebay accounts, the one you've just won that auction on is new, but it's also yours. You were ... |
Topic: Trying to login |
Cupid
Replies: 1
Views: 3189
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Forum: Support Posted: Mon Mar 25, 2024 10:42 am Subject: Trying to login |
I'd recommend first using [url=https://www.gixen.com/forgotusername.php]this form, to get a list of the Gixen ids sent to your email address.
Then, once you are comfortable that you are using a Gix ... |
Topic: wrong email associated with acc, after having 2 re authoris |
Cupid
Replies: 3
Views: 4014
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Forum: Support Posted: Mon Mar 25, 2024 10:34 am Subject: wrong email associated with acc, after having 2 re authoris |
To me this sounds like you have set up another Ebay account using your gmail address and then authorised Gixen to bid on that account.
If so, first you need to remove that authorisation in the seco ... |
Topic: Difference between offset (Main) and offset (Mirror) |
Cupid
Replies: 1
Views: 3103
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Forum: Support Posted: Sun Mar 24, 2024 5:12 am Subject: Difference between offset (Main) and offset (Mirror) |
If you set both offsets the same, both servers attempt to place the bid at the same time, sometimes Ebay accepts both, and that results in two bids of the same amount appearing in the bid history. Som ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Sat Mar 23, 2024 3:58 pm Subject: Re: Gixen Desktop not showing Highest Bid |
MJAttard wrote:
Running Gixen Desktop Manager 2.1.0 on Windows 11 Pro and I have the same problem...'N/A' on High Bid column for all items
Probably related to the issues that Mario is acknowledgin ... |
Topic: ShopGoodwill |
Cupid
Replies: 42
Views: 183310
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Forum: Suggestions and Ideas Posted: Sat Mar 23, 2024 5:08 am Subject: ShopGoodwill |
Has ShopGoodwill implemented a bidding API yet ? |
Topic: Subscription Renewal Failed |
Cupid
Replies: 1
Views: 2876
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Forum: Support Posted: Mon Mar 18, 2024 10:12 am Subject: Subscription Renewal Failed |
Are you aware that your Subscription is a different thing than your Authorisation status ?
The Mirror Subscription is what you pay for and is administered from the first section of the Settings pag ... |
Topic: Signing in |
Cupid
Replies: 1
Views: 2896
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Forum: Support Posted: Thu Mar 14, 2024 11:14 am Subject: Signing in |
If all else fails please contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Make sure to include your Gixen id and ema ... |
Topic: Bid didn\'t go through |
Cupid
Replies: 3
Views: 3747
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Forum: Support Posted: Fri Mar 08, 2024 4:22 am Subject: Bid didn\'t go through |
It was certainly a valid auction:
https://www.ebay.com/itm/186322145126
which has not been removed.
So, if you got a message that it wasn't, there's a defect somewhere. It may be on the Ebay ... |
Topic: No more 4 free snipes |
Cupid
Replies: 3
Views: 3858
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Forum: Support Posted: Wed Mar 06, 2024 2:46 pm Subject: No more 4 free snipes |
Yes, with an active Mirror subscription there are no restrictions on how many snipes you can enter. |
Topic: Mobile site not working |
Cupid
Replies: 1
Views: 3173
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Forum: Support Posted: Wed Mar 06, 2024 3:44 am Subject: Mobile site not working |
I guess you are trying to access:
https://www.gixen.com/mobile/home_2.php?desktop=no
?
What happens if you use:
https://www.gixen.com/main/index.php
on the browser on your phone ?
As ... |
Topic: Username |
Cupid
Replies: 1
Views: 3225
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Forum: Support Posted: Sun Mar 03, 2024 2:01 pm Subject: Username |
No, in fact you are encouraged to make them different, though Gixen and Ebay can't force you to have different ids (or passwords).
You certainly should not use the same password for different accou ... |
Topic: Desktop Manager - layout issue |
Cupid
Replies: 1
Views: 3258
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Forum: Support Posted: Sat Mar 02, 2024 5:20 am Subject: Desktop Manager - layout issue |
You can post links, without the http, they don't result in live links, but are enough for others to be able to access them.
Have you tried resizing the window?
Does that make any difference ? |
Topic: bid failed |
Cupid
Replies: 1
Views: 3233
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Forum: Support Posted: Tue Feb 27, 2024 3:34 am Subject: bid failed |
This is about the authority that you give Gixen to place bids for you on Ebay and is administered from the second section of the Settings page. This is not something that you pay for but is essential ... |
Topic: Desktop Manager changes offset |
Cupid
Replies: 3
Views: 3974
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Forum: Support Posted: Tue Feb 27, 2024 3:21 am Subject: Desktop Manager changes offset |
Presumably by 'activated one' you mean a 'chunk' that you recently purchased ?... On this site there aren't any options to buy individual snipes.
For further clarification, where and when did you s ... |
Topic: Unable to access Gixen directly from ebay listing. |
Cupid
Replies: 1
Views: 3029
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Forum: Support Posted: Sun Feb 25, 2024 5:10 am Subject: Unable to access Gixen directly from ebay listing. |
It is a browser extension, supported via [url=https://www.gixen.com/forum/viewtopic.php?t=8659]this thread.
I'd first check that you haven't disabled it in whatever browser you use, and if not, or ... |
Topic: Bid from 2 addresses |
Cupid
Replies: 4
Views: 4094
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Forum: Support Posted: Sat Feb 24, 2024 5:13 am Subject: Bid from 2 addresses |
Anonymous wrote:
do I have to pay for 2 Gixen subscriptions o
If you want both to benefit from the Mirror subscription features, then yes you do. |
Topic: Raffle sites |
Cupid
Replies: 1
Views: 13012
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Forum: Suggestions and Ideas Posted: Thu Feb 22, 2024 4:37 am Subject: Raffle sites |
Gixen can only be used to submit last second bids to the various Ebay sites. |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
Cupid
Replies: 5
Views: 7545
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Forum: Support Posted: Wed Feb 21, 2024 4:08 am Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one |
There's not much that Gixen can do about such responses from Ebay, especially if you don't report the auction numbers that it applies to. It's also impossible for Gixen to prove that there have been n ... |
Topic: Re-Authorisation |
Cupid
Replies: 4
Views: 3613
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Forum: Support Posted: Mon Feb 19, 2024 3:53 am Subject: Re-Authorisation |
Yes, things do seem to generally work better on desktops than in mobile browsers.
Please let us know how you get on with that. |
Topic: Re-Authorisation |
Cupid
Replies: 4
Views: 3613
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Forum: Support Posted: Sun Feb 18, 2024 2:23 pm Subject: Re-Authorisation |
Presumably that's an error generated while you are on the Ebay site ?
Do you use any kind of IP forwarding like a proxy server or a VPN ?
You might be best asking Ebay Customer Support if it's t ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 3832
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Forum: Support Posted: Sun Feb 18, 2024 2:19 pm Subject: bid failed |
Yes, it's allowed.
It does seem very illogical to allow it, and certainly for a seller to use that option in the final minutes.
It could be the seller made a special arrangement with the buyer ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 3832
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Forum: Support Posted: Sun Feb 18, 2024 12:58 pm Subject: bid failed |
Actually, looking at the auction page for that one on the UK site at the top there is this message:
This listing was ended by the seller on Sun, 18 Feb at 6:59 PM because the item was sold.
So t ... |
Topic: bid failed |
Cupid
Replies: 5
Views: 3832
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Forum: Support Posted: Sun Feb 18, 2024 12:51 pm Subject: bid failed |
Was your bid amount at least one bid increment more than the auction price at the end of the auction ?
Have you tried the 'History' button near the top of the online snipes page ?
Have you got a ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 4284
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Forum: Support Posted: Sun Feb 18, 2024 9:44 am Subject: Not an auction? |
OK, so I've just had this occur too.
The format of the error is:
This item is not an auction - looks like a fixed price listing. You cannot snipe these.
Could not add this item (123456789123)(1 ... |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 82
Views: 1141052
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Forum: Announcements Posted: Sun Feb 18, 2024 9:35 am Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
There's more unwelcome interaction between this and the logged on session reported [url=https://www.gixen.com/forum/viewtopic.php?p=41900]here. |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 12044
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Forum: Support Posted: Sun Feb 18, 2024 9:32 am Subject: Gixen logs out every time I click refresh button |
It might not be entirely within Mario's control, it depends where the issue lies, server side or browser side.
The utility is developed, and maintained, jointly with Keith, as supported on [url=htt ... |
Topic: How do I change my password? |
Cupid
Replies: 3
Views: 3653
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Forum: Support Posted: Sun Feb 18, 2024 9:27 am Subject: How do I change my password? |
If you can't get that process to work, please email Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always include your Gixen id ... |
Topic: High bid is not being updated on desktop app |
Cupid
Replies: 5
Views: 6497
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Forum: Support Posted: Sun Feb 18, 2024 9:21 am Subject: High bid is not being updated on desktop app |
So to clarify, you're saying that the updates for the prices in the Desktop Manager, that are taken directly from Ebay from your computer are no longer working ?
But it does update the prices that ... |
Topic: How do I change my password? |
Cupid
Replies: 3
Views: 3653
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Forum: Support Posted: Fri Feb 16, 2024 4:45 pm Subject: How do I change my password? |
Yes you can use [url=https://www.gixen.com/forgotpassword.php]this. |
Topic: faulty Invald Authorization |
Cupid
Replies: 5
Views: 4988
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Forum: Support Posted: Fri Feb 16, 2024 4:17 am Subject: faulty Invald Authorization |
Also Ebay can invalidate the authorisation for other reasons, prior to the 18 month timeout.
For example if you change your credentials on Ebay they do this but don't tell Gixen about it. Then the ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 4284
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Forum: Support Posted: Thu Feb 15, 2024 4:38 am Subject: Not an auction? |
Once Gixen accepts a snipe it will attempt to place a bid on that auction.
Without the auction number in question it can't really be investigated any further though as to why it may temporarily hav ... |
Topic: Question on Bid Increments |
Cupid
Replies: 2
Views: 275848
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Forum: Impressions Posted: Thu Feb 15, 2024 4:25 am Subject: Question on Bid Increments |
To me this sounds like you have this all figured out correctly now.
The fundamental truth that bidders should always bear in mind is that on Ebay the highest accepted bid always wins.
What often ... |
Topic: Not an auction? |
Cupid
Replies: 6
Views: 4284
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Forum: Support Posted: Wed Feb 14, 2024 2:50 pm Subject: Not an auction? |
What is the auction number ? |
Topic: Showing the error messages on the bottom of the page |
Cupid
Replies: 2
Views: 13716
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Forum: Suggestions and Ideas Posted: Tue Feb 13, 2024 1:58 pm Subject: Showing the error messages on the bottom of the page |
Are you aware that with a Mirror subscription you can move the position of the input fields to the top of the page, where the error messages appear.
It's controlled via the 'Input fields position' ... |
Topic: Losing bids with the same highest bid |
Cupid
Replies: 1
Views: 3217
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Forum: Support Posted: Sat Feb 10, 2024 4:42 am Subject: Losing bids with the same highest bid |
If an earlier bid is entered that is of he same amount as your bid, then the rule on Ebay is that that first bid wins.
Have you tried bidding odd amounts like 255.06 USD ?
Are there multiple bid ... |
Topic: Bid history not showing |
Cupid
Replies: 1
Views: 3094
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Forum: Support Posted: Fri Feb 09, 2024 4:42 pm Subject: Bid history not showing |
What was the status that Gixen gave the snipe, after the auction had completed ?
If Ebay refused the bid for any reason, then you wouldn't expect it to be registered on Ebay at all.
e.g. if it w ... |
Topic: 2631100899 |
Cupid
Replies: 1
Views: 2968
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Forum: Support Posted: Thu Feb 08, 2024 10:16 am Subject: 2631100899 |
That auction id is missing a digit, Ebay auction ids have 12 digits.
Nonetheless, that Gixen status results from information returned by Ebay when Gixen tries to submit the bid. In turn Ebay respo ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 12044
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Forum: Support Posted: Tue Feb 06, 2024 4:08 am Subject: Gixen logs out every time I click refresh button |
Ah, yes that is useful added information, perhaps there is now some interaction between the plugin and the logged on session.
I know there was some comments about unhelpful interaction and how that ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 12044
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Forum: Support Posted: Sun Feb 04, 2024 5:57 am Subject: Gixen logs out every time I click refresh button |
Are you leaving it a long time after your last interaction before pressing the Refresh button ?
If so, it's probably just your log in session expiring, not specifically anything to do with that par ... |
Topic: No more 4 free snipes |
Cupid
Replies: 3
Views: 3858
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Forum: Support Posted: Fri Feb 02, 2024 10:26 am Subject: No more 4 free snipes |
It's 4 free winning snipes in a rolling calendar month.
So it's not reset on the first of the month, you'll need to wait until a month has elapsed since your first win of those four before you can ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 12044
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Forum: Support Posted: Fri Feb 02, 2024 10:23 am Subject: Gixen logs out every time I click refresh button |
That is odd, I remember it being an issue for the free accounts a few years ago, but I've never had that issue with my account that has a subscription, and I've just tested it again now.
Maybe Mari ... |
Topic: Gixen logs out every time I click refresh button |
Cupid
Replies: 16
Views: 12044
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Forum: Support Posted: Fri Feb 02, 2024 5:56 am Subject: Gixen logs out every time I click refresh button |
Is this for a Gixen account with or without a Mirror subscription ? |
Topic: Backlink Service Now Showing |
Cupid
Replies: 1
Views: 2921
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Forum: Support Posted: Wed Jan 31, 2024 4:35 am Subject: Backlink Service Now Showing |
Usually that option appears occasionally during the log on process. Have you tried logging out and back in a number of times to see if it appears for you ?
Otherwise, Mario may be able to help dire ... |
Topic: unable to log in / change password |
Cupid
Replies: 1
Views: 3141
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Forum: Support Posted: Tue Jan 30, 2024 2:56 pm Subject: unable to log in / change password |
You may need to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please do so from the email address you have registered with Gixen ( ... |
Topic: SHIPPING ADDRESS COUNTRY RESTRICTED message |
Cupid
Replies: 1
Views: 2961
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Forum: Support Posted: Mon Jan 29, 2024 5:36 am Subject: SHIPPING ADDRESS COUNTRY RESTRICTED message |
Sellers can exclude locations (or not include them for shipping) on a listing by listing basis.
I can see that Canada is explicitly included on the last, but not on the one you had an issue with; i ... |
Topic: How to delete account? |
Cupid
Replies: 1
Views: 3141
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Forum: Support Posted: Mon Jan 29, 2024 5:24 am Subject: How to delete account? |
If you log in here, then press the 'Settings' button, there is a section on the page that comes up, right at the bottom, called 'Delete account'.
Select the 'Close Account' button in that section ... |
Topic: Using the same price for multiple items |
Cupid
Replies: 1
Views: 2681
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Forum: Support Posted: Sun Jan 28, 2024 4:55 am Subject: Using the same price for multiple items |
You might want to consider using an import/upload of a .csv file, which is available as an option at the bottom of the settings page, or in the Desktop Manager in the Tools menu.
Then you can use a ... |
Topic: Desktop Manager changes offset |
Cupid
Replies: 3
Views: 3974
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Forum: Support Posted: Sat Jan 27, 2024 2:34 pm Subject: Desktop Manager changes offset |
I agree that sounds like something that has slipped through the net, possibly with recent changes. |
Topic: auto round up bidding price when the set price is too close |
Cupid
Replies: 1
Views: 5171
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Forum: Suggestions and Ideas Posted: Fri Jan 26, 2024 5:00 am Subject: auto round up bidding price when the set price is too close |
If you are happy to pay $102.5 for the item why not just set your snipe amount to be that... or $110 or $120, whatever it is you are truly prepared to pay.
The Ebay proxy bidding system means that ... |
Topic: Restoring cancelled subscription |
Cupid
Replies: 1
Views: 2947
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Forum: Support Posted: Fri Jan 26, 2024 3:59 am Subject: Restoring cancelled subscription |
As far as I am aware, recurring payments start when you set them up and recur annually/biannually after that.
So, if you do not wish to be oversubscribed it is best to look at the top of the Settin ... |
Topic: Unwatch an item |
Cupid
Replies: 5
Views: 7950
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Forum: Support Posted: Wed Jan 24, 2024 1:04 pm Subject: Re: bidding from watchlist |
ED wrote:
I have to go to the bottom of the page after hitting edit on a particular auction to make the modifications.
That's right, by default.
If you have a Mirror subscription you can move ... |
Topic: Mobile app doesnt work, do snipes still execute? |
Cupid
Replies: 3
Views: 3250
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Forum: Support Posted: Tue Jan 23, 2024 1:57 pm Subject: Mobile app doesnt work, do snipes still execute? |
Mario has been providing updates [url=https://www.gixen.com/forum/viewtopic.php?t=11134]here.
The Mirror server broke, Mario has replaced it, and is working on getting it fully operational. The Mai ... |
Topic: Login |
Cupid
Replies: 1
Views: 3343
|
Forum: Support Posted: Tue Jan 23, 2024 1:14 pm Subject: Login |
It is most likely related to [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this.
I'd recommend using the desktop version until tomorrow and see if it rights itself tomorrow, and if not rep ... |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 6767
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Forum: Support Posted: Tue Jan 23, 2024 10:56 am Subject: AWARE of the issue |
Thanks for the update. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 6884
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Forum: Support Posted: Tue Jan 23, 2024 10:55 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates.
.. and please stop posting on these threads, that are not receiving the same updates, but do get pushe ... |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 6767
|
Forum: Support Posted: Tue Jan 23, 2024 10:42 am Subject: AWARE of the issue |
You still seem to be able to add snipes using accounts without a mirror subscription, yes. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 6884
|
Forum: Support Posted: Tue Jan 23, 2024 10:35 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 6884
|
Forum: Support Posted: Tue Jan 23, 2024 10:34 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads-but my snipes will not open-keeps spinning |
Cupid
Replies: 11
Views: 4926
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Forum: Support Posted: Tue Jan 23, 2024 10:33 am Subject: Home page loads-but my snipes will not open-keeps spinning |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: AWARE of the issue |
Cupid
Replies: 13
Views: 6767
|
Forum: Support Posted: Tue Jan 23, 2024 9:28 am Subject: AWARE of the issue |
An indication of how to remove authorisation is given at the bottom of [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this page. |
Topic: Home page loads-but my snipes will not open-keeps spinning |
Cupid
Replies: 11
Views: 4926
|
Forum: Support Posted: Tue Jan 23, 2024 9:28 am Subject: Home page loads-but my snipes will not open-keeps spinning |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Can’t log in …keeps saying register |
Cupid
Replies: 1
Views: 2895
|
Forum: Support Posted: Tue Jan 23, 2024 9:27 am Subject: Can’t log in …keeps saying register |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 6884
|
Forum: Support Posted: Tue Jan 23, 2024 9:27 am Subject: Home page loads, but \"my snipes\" page just spin |
Please monitor [url=https://www.gixen.com/forum/viewtopic.php?t=11134]this thread for updates. |
Topic: Home page loads, but \"my snipes\" page just spin |
Cupid
Replies: 19
Views: 6884
|
Forum: Support Posted: Tue Jan 23, 2024 9:06 am Subject: Home page loads, but \"my snipes\" page just spin |
Issues with the web interface won't cause scheduled snipes to fail. These are completely different processes, they don't even operate on the same computer, they just access the same database. |
Topic: Too many requests. |
Cupid
Replies: 11
Views: 5803
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Forum: Support Posted: Tue Jan 23, 2024 4:05 am Subject: Too many requests. |
mooseslake wrote:
this has happened before and is a problem with the gixen servers contacting eBays. Hopefully it gets resolved soon.
My recollection, [url=https://www.gixen.com/forum/viewtopic.ph ... |
Topic: The \"high bid\" column isn\'t showing lates |
Cupid
Replies: 1
Views: 2454
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Forum: Support Posted: Mon Jan 22, 2024 5:03 am Subject: The \"high bid\" column isn\'t showing lates |
On the web interface this field is not populated in real time. It's updated periodically, more often as the end time approaches.
If you want or require more frequent updates and have a Windows base ... |
Topic: Reset Password not working |
Cupid
Replies: 1
Views: 1877
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Forum: Support Posted: Mon Jan 22, 2024 5:00 am Subject: Reset Password not working |
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact tab.
Together with a brief description of the issue, and what you've already tried, ... |
Topic: Could not get item list, error returned: |
Cupid
Replies: 1
Views: 2131
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Forum: Support Posted: Fri Jan 19, 2024 4:35 am Subject: Could not get item list, error returned: |
The first thing I would do is renew your authorisation in the second section of the Settings page, after you have logged in here.
It costs nothing, takes just a few minutes and can't cause any harm ... |
Topic: Bid from 2 addresses |
Cupid
Replies: 4
Views: 4094
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Forum: Support Posted: Fri Jan 19, 2024 4:33 am Subject: Bid from 2 addresses |
In this situation I always recommend having two different Ebay accounts and two different Gixen accounts in order to avoid such issues with bids being rejected by Ebay because the seller refuses to sh ... |
Topic: Wins per month limit |
Cupid
Replies: 1
Views: 2032
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Forum: Support Posted: Wed Jan 17, 2024 5:25 am Subject: Wins per month limit |
That limit only applies to free accounts.
With a Mirror subscription there are no such limits. |
Topic: History totally missing |
Cupid
Replies: 3
Views: 2703
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Forum: Support Posted: Sat Jan 06, 2024 3:12 pm Subject: History totally missing |
Mine isn't displaying anything, at the moment, either.
So, I think Mario will need to take a look at that.
Thanks for reporting this. |
Topic: iOS app not adding all eBay watchlist |
Cupid
Replies: 4
Views: 3356
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Forum: Support Posted: Fri Jan 05, 2024 4:25 pm Subject: iOS app not adding all eBay watchlist |
For ones that don't import, have you tried when they are the only item in your Watch list ?
If so can you provide the auction number and I'll try importing it from my account.
If you can't get i ... |
Topic: how to cancell a recirurring 1 month payment ? |
Cupid
Replies: 2
Views: 2777
|
Forum: Support Posted: Wed Jan 03, 2024 3:59 am Subject: how to cancell a recirurring 1 month payment ? |
I presume this is a recurring payment via Paypal ?
If so, it's coordinated from your Paypal account, it's sent by them, not requested by Gixen.
I note that before setting it up the Gixen page sa ... |
Topic: Gixen placed my winning bid, but it says I was outbid |
Cupid
Replies: 1
Views: 2203
|
Forum: Support Posted: Mon Jan 01, 2024 8:58 am Subject: Gixen placed my winning bid, but it says I was outbid |
So, can you confirm that your snipe bid was more than $340.00 and that Gixen now has a status of 'OUTBID', with an auction price of just $305.19, on the snipes page ?
I can see that the highest two ... |
Topic: Statut d\'autorisation code erroné!!! |
Cupid
Replies: 2
Views: 2346
|
Forum: Support Posted: Mon Jan 01, 2024 8:42 am Subject: Statut d\'autorisation code erroné!!! |
If you are unable to get the authorisation code to work for you, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please alway ... |
Topic: Just lost bid when item closed for less |
Cupid
Replies: 6
Views: 4613
|
Forum: Support Posted: Thu Dec 28, 2023 4:37 am Subject: Re: Bid increments |
Anonymous wrote:yellow
You are absolutely right, the bid being too low is highlighted in yellow, before the auction ends. There is never a text warning for this on the web page, however if you hav ... |
Topic: Just lost bid when item closed for less |
Cupid
Replies: 6
Views: 4613
|
Forum: Support Posted: Tue Dec 26, 2023 5:32 am Subject: Re: Bid increments |
alekskbt wrote:
Gixen prompts when bid is 'too low' should that not account for increments?
Was the snipe not highlighted in red once you had updated it ? |
Topic: Shipping on Snipe shows $0.00. Incorrect.Update? Known issu |
Cupid
Replies: 1
Views: 2019
|
Forum: Support Posted: Sat Dec 23, 2023 1:52 pm Subject: Shipping on Snipe shows $0.00. Incorrect.Update? Known issue |
William656 wrote:
There are suggestions to remove the shipping from the snipe so people aren’t misled as this portion of the website cannot be trusted/is not accurately reflecting the shipping cost ... |
Topic: can\'t find where to purchase a mirror subscription. |
Cupid
Replies: 2
Views: 2245
|
Forum: Support Posted: Thu Dec 21, 2023 3:26 am Subject: can\'t find where to purchase a mirror subscription. |
Yes, you have to log in here first, so that it knows which account you are buying the subscription for.
Then it's in the first section of the page that comes up when you push the Settings button. |
Topic: New eBay Requirements |
Cupid
Replies: 1
Views: 2033
|
Forum: Support Posted: Mon Dec 18, 2023 4:26 am Subject: New eBay Requirements |
I think for the moment the answer is as it was when this was previously raised [url=https://www.gixen.com/forum/viewtopic.php?t=11061]here and [url=https://www.gixen.com/forum/viewtopic.php?t=11097]he ... |
Topic: Account suspended |
Cupid
Replies: 5
Views: 3574
|
Forum: Support Posted: Sat Dec 16, 2023 9:23 am Subject: Account suspended |
In that case your best option is to email the details of your account direct to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Always include y ... |
Topic: Account suspended |
Cupid
Replies: 5
Views: 3574
|
Forum: Support Posted: Sat Dec 16, 2023 9:15 am Subject: Account suspended |
Have you tried:
https://www.gixen.com/forgotpassword.php
? |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 4363
|
Forum: Support Posted: Wed Dec 13, 2023 10:31 am Subject: Gixen mirror service not applied to my account |
jan wrote:
Yes, it is....
OK, in that case you've reached the threshold where sending an email direct to Mario is indeed your best option.
Please include your Gixen id and the Paypal payment d ... |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 4363
|
Forum: Support Posted: Wed Dec 13, 2023 9:18 am Subject: Re: Gixen mirror service not applied to my account |
jan wrote:
How should this be resolved?
First, can you explain in more detail in what sense 'it doesn't seem to have been applied' ?.. Is it still prompting you to pay for an upgrade to the Mirror ... |
Topic: when i click on edit , upper snipe window doesn\'t app |
Cupid
Replies: 1
Views: 1995
|
Forum: Support Posted: Wed Dec 13, 2023 3:48 am Subject: when i click on edit , upper snipe window doesn\'t app |
Is this about a browser plug-in ?
If so, which one?... What browser are you using?... Which Ebay site are you looking at ? |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 4741
|
Forum: Support Posted: Tue Dec 12, 2023 11:30 am Subject: just lost bid and item sold for less |
No problem, good luck with what you've got scheduled. |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 4741
|
Forum: Support Posted: Tue Dec 12, 2023 10:53 am Subject: just lost bid and item sold for less |
outcramming wrote:
All of the history related to item 235333107864 say ENDED as the status.
OK, then yes, as I've just updated my previous post to say, that's an indication that you edited the sni ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 4741
|
Forum: Support Posted: Tue Dec 12, 2023 10:39 am Subject: just lost bid and item sold for less |
outcramming wrote:
Are we allowed to edit our max bids?
Yes, of course you are. The reason I asked though is that doing so adds a record to the History, so it's quite likely to be why you now have ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 4741
|
Forum: Support Posted: Tue Dec 12, 2023 8:23 am Subject: just lost bid and item sold for less |
Did you edit it after you first entered the snipe, or was it just entered once and then left to run its course ?
If you don't delete it or push the 'PURGE OLD' button, it is supposed to stay on you ... |
Topic: just lost bid and item sold for less |
Cupid
Replies: 10
Views: 4741
|
Forum: Support Posted: Tue Dec 12, 2023 2:14 am Subject: just lost bid and item sold for less |
What is the status that Gixen gave the snipe after the auction had completed ?
It is on the snipes page after you have logged in here via the web interface, in the 'Status' column, third from the r ... |
Topic: CHANGE EMAIL ADDRESS |
Cupid
Replies: 1
Views: 2116
|
Forum: Support Posted: Mon Dec 11, 2023 10:57 am Subject: CHANGE EMAIL ADDRESS |
In the 'Notification' section on the Settings page. |
Topic: \"Too Late\" Error when importing csv |
Cupid
Replies: 1
Views: 2082
|
Forum: Support Posted: Mon Dec 11, 2023 5:06 am Subject: \"Too Late\" Error when importing csv |
Did you base your upload on a download of some manually entered snipes ?... If not I'd recommend you go back and do that.
If that doesn't resolve this, then please email the .csv file to Mario dire ... |
Topic: iOS app not adding all eBay watchlist |
Cupid
Replies: 4
Views: 3356
|
Forum: Support Posted: Sun Dec 10, 2023 6:28 am Subject: iOS app not adding all eBay watchlist |
Yes, I agree that is odd.
I added it to my watch list and it imported... so, it does seem to do so in its current state.
Do you recall whether or not the auction had a Buy It Now option at the t ... |
Topic: Out-bid Price & Data Incorrect |
Cupid
Replies: 1
Views: 2069
|
Forum: Support Posted: Sun Dec 10, 2023 6:18 am Subject: Out-bid Price & Data Incorrect |
Yes, you are correct this item was sold via the 'Buy It Now' option that the seller provided, in addition to the auction in which you were participating.
Gixen does not monitor auctions in real tim ... |
Topic: How many snipes can I use? |
Cupid
Replies: 1
Views: 2223
|
Forum: Support Posted: Sun Dec 10, 2023 5:58 am Subject: How many snipes can I use? |
This is only applies for accounts without a Mirror subscription. For those with an active subscription these limits do not apply.
What it means is that, for a standard account, you can schedule up ... |
Topic: Payment Preferences, Automatic Checkout... Before I Bid? |
Cupid
Replies: 1
Views: 2123
|
Forum: Support Posted: Thu Dec 07, 2023 2:41 pm Subject: Payment Preferences, Automatic Checkout... Before I Bid? |
Gixen doesn't use the Ebay web interface to submit bids for you.
That is why it does not have your Ebay password, just an authorization that you set up via their site to be able to place bids.
T ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 5002
|
Forum: Support Posted: Thu Dec 07, 2023 11:08 am Subject: where do I plug in the password reset code sent to my email |
OK, well it sounds like you are on the right track, even if not quite there yet.
If you can't resolve it from here, please email Mario direct at the support address provided on the [url=https://www ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 5002
|
Forum: Support Posted: Thu Dec 07, 2023 9:48 am Subject: Re: Email with reset code has no active link back to Gixen |
jujusarmory wrote:
No active link is in the reset code email
Can I refer you back to the question that I actually asked:
Cupid wrote:
When you request a code using:
https://www.gixen.com/fo ... |
Topic: Renewal taken for wrong Username |
Cupid
Replies: 1
Views: 2119
|
Forum: Support Posted: Thu Dec 07, 2023 9:31 am Subject: Renewal taken for wrong Username |
You can transfer subscriptions between Gixen accounts using the 'Mirror Transfer Form' which is accessed from the Settings page, after you log in here (by selecting the 'Settings' button).
Look for ... |
Topic: where do I plug in the password reset code sent to my email |
Cupid
Replies: 11
Views: 5002
|
Forum: Support Posted: Thu Dec 07, 2023 9:22 am Subject: where do I plug in the password reset code sent to my email |
You can get a list of Gixen ids associated with an email address using:
https://www.gixen.com/forgotusername.php
As far as I am aware there is only one email address associated with each Gixen a ... |
Topic: Transfer Account - Not Receiving Code? |
Cupid
Replies: 2
Views: 3120
|
Forum: Support Posted: Thu Dec 07, 2023 4:53 am Subject: Transfer Account - Not Receiving Code? |
You have done the right thing by using the support email. Please check that you included all the information about the Gixen ids that you want to transfer from and to (not including any password infor ... |
Topic: Edit bug when description uses parentheses |
Cupid
Replies: 4
Views: 3338
|
Forum: Support Posted: Wed Dec 06, 2023 9:56 am Subject: Edit bug when description uses parentheses |
From what I can see, this appears to be about user comments, not item title.
But, I agree, more clarification would be helpful, as would better examples. |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 24635
|
Forum: Support Posted: Fri Dec 01, 2023 5:16 pm Subject: Gixen refused your password |
I'd recommend trying a different browser and/or computer.
If that does not resolve it, or isn't possible, please email Mario direct at the support address given on the [url=https://www.gixen.com/ma ... |
Topic: Settings is kicking me to Login Page? |
Cupid
Replies: 5
Views: 3603
|
Forum: Support Posted: Thu Nov 30, 2023 3:38 am Subject: Settings is kicking me to Login Page? |
It is possible that it has been fixed as a result of the ongoing fixes that Mario mentions towards the end of this thread:
https://www.gixen.com/forum/viewtopic.php?t=11082
However, any further ... |
Topic: Settings is kicking me to Login Page? |
Cupid
Replies: 5
Views: 3603
|
Forum: Support Posted: Wed Nov 29, 2023 9:19 am Subject: Settings is kicking me to Login Page? |
Is the error message always 'Session expired...', even if you select the Settings button as soon as you log in ? |
Topic: lost a bid which i was highest |
Cupid
Replies: 1
Views: 2198
|
Forum: Support Posted: Wed Nov 29, 2023 4:35 am Subject: lost a bid which i was highest |
What was the auction number and what was the status that Gixen gave the snipe after that auction had completed ? |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 3997
|
Forum: Support Posted: Wed Nov 29, 2023 4:31 am Subject: Bid but it didn\'t do anything |
Thanks for coming back to let us know that you managed to resolve this issue. |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 3997
|
Forum: Support Posted: Mon Nov 27, 2023 12:54 pm Subject: Bid but it didn\'t do anything |
OK, you need to renew your authorisation on the Settings page.
There is more guidance on that here:
https://www.gixen.com/blog/ebay-third-party-authorizations/ |
Topic: Bid but it didn\'t do anything |
Cupid
Replies: 6
Views: 3997
|
Forum: Support Posted: Mon Nov 27, 2023 12:05 pm Subject: Bid but it didn\'t do anything |
On the snipes page what is in the status column for this snipe ? |
Topic: gixen say i win but ebay not registering the win 2 me .twic |
Cupid
Replies: 1
Views: 2406
|
Forum: Support Posted: Mon Nov 27, 2023 5:28 am Subject: gixen say i win but ebay not registering the win 2 me .twic |
Hi Dave,
Both auctions were won with snipe bids, and Gixen only ever reports that you won an auction if it first successfully managed to place a bid. So the balance of probabilities here is that Gi ... |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 24635
|
Forum: Support Posted: Thu Nov 23, 2023 3:43 am Subject: Gixen refused your password |
I STILL cannot log in!
Have you also deleted the cookie as Mario recommended earlier in this thread ?
Have you also tried a different browser and/or a different computer ?
If so, the next thi ... |
Topic: Gixen is not accessible on my laptop, works on cellphone |
Cupid
Replies: 5
Views: 4052
|
Forum: Support Posted: Tue Nov 21, 2023 5:17 am Subject: Gixen is not accessible on my laptop, works on cellphone |
squarebottomtexas Should I cancel the program and set gixen up again?
No, don't do that, it's not guaranteed to resolve your issue anyway, particularly if you use the same browser and computer.
... |
Topic: Gixen refused your password |
Cupid
Replies: 33
Views: 24635
|
Forum: Support Posted: Tue Nov 21, 2023 5:05 am Subject: Re: Cannot log in Nothing works |
Forgotten and cannot retr please email me my old username that was fully paid up
You can get this outcome manually yourself, from:
https://www.gixen.com/main/register.php
That is by clicking ... |
Topic: Error: entered too late into Gixen... |
Cupid
Replies: 4
Views: 3842
|
Forum: Support Posted: Mon Nov 20, 2023 4:15 am Subject: Error: entered too late into Gixen... |
How can I avoid having the same thing happen?
As per Gixen now notifies users of expired authorizations both with a displayed warning message and also with an email.
However if you are also like ... |
Topic: legacy memer yet need to update ebay pw |
Cupid
Replies: 2
Views: 2666
|
Forum: Support Posted: Sun Nov 19, 2023 5:55 am Subject: legacy memer yet need to update ebay pw |
Yes, as Steve says, Gixen doesn't ever have access to your Ebay password, and hence never uses it.
However, if you change it on their site they also revoke the authorisation that Gixen has to place ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 5826
|
Forum: Support Posted: Sat Nov 18, 2023 3:53 pm Subject: Keep getting logged out of Gixen when I submit a bid |
I removed that link, because it has your credentials in it.
I'll send it to Mario, via email, so that he has it.
It might be an idea to now change your Gixen id password, as posting that on a pu ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 5826
|
Forum: Support Posted: Sat Nov 18, 2023 2:46 pm Subject: Keep getting logged out of Gixen when I submit a bid |
OK, well this isn't happening for all items, for all users, so since a few odd things have occurred since Mario upgraded the infrastructure of he web interface, so he's especially interested in sortin ... |
Topic: Keep getting logged out of Gixen when I submit a bid |
Cupid
Replies: 9
Views: 5826
|
Forum: Support Posted: Sat Nov 18, 2023 10:07 am Subject: Keep getting logged out of Gixen when I submit a bid |
It's most likely related to the upgrade to PHP 8 as currently under discussion on this thread:
https://www.gixen.com/forum/viewtopic.php?t=11077
since similar occurrences seem to have happened d ... |
Topic: High value bid confor,atopm |
Cupid
Replies: 3
Views: 3100
|
Forum: Support Posted: Wed Nov 15, 2023 2:31 pm Subject: High value bid confor,atopm |
Oh, well that's new to me then.
Perhaps email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]contact page (include your Gixen id), if it's something he ... |
Topic: High value bid confor,atopm |
Cupid
Replies: 3
Views: 3100
|
Forum: Support Posted: Wed Nov 15, 2023 10:48 am Subject: High value bid confor,atopm |
That's on Ebay I presume ?
If so, that's a question best asked on their user forum, rather than this one, or by contacting their Customer Support. |
Topic: INVALID AUTHORIZATION |
Cupid
Replies: 1
Views: 2712
|
Forum: Support Posted: Wed Nov 15, 2023 10:44 am Subject: INVALID AUTHORIZATION |
Your authorization is a different thing from your subscription.
You can update your authorisation using the second section of the Settings page.
There are more details to help you here:
https ... |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 7297
|
Forum: Support Posted: Wed Nov 15, 2023 7:21 am Subject: Bug when adding an offer |
Please send the .csv file to Mario at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 7297
|
Forum: Support Posted: Tue Nov 14, 2023 2:34 pm Subject: Bug when adding an offer |
is not working
Can you be a bit more explicit about in what sense it isn't working ?
Which import are you referring to and are you receiving any error messages that you can quote ? |
Topic: Legacy version of Gixen? |
Cupid
Replies: 6
Views: 5326
|
Forum: Support Posted: Tue Nov 14, 2023 11:11 am Subject: Legacy version of Gixen? |
My guess is that the upgrade of the PHP infrastructure used by the site has forced the retirement of the legacy interface. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 7297
|
Forum: Support Posted: Tue Nov 14, 2023 9:31 am Subject: Bug when adding an offer |
believe I fixed it.
Yes, I can confirm that you've fixed it, thanks Mario. |
Topic: Bug when adding an offer |
Cupid
Replies: 11
Views: 7297
|
Forum: Support Posted: Tue Nov 14, 2023 4:46 am Subject: Bug when adding an offer |
Yes, I agree, I get a blank snipes area when I try to add that one, and have to use the 'Refresh' button to get the display of the ones I've already scheduled back.
That one won't add at all, very ... |
Topic: account blocked |
Cupid
Replies: 1
Views: 2729
|
Forum: Support Posted: Mon Nov 13, 2023 2:43 pm Subject: account blocked |
I'd recommend contacting Mario direct, via email, about that.
He can be contacted at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
It's possible t ... |
Topic: Gixen app not adding listings but the website does |
Cupid
Replies: 6
Views: 4912
|
Forum: Support Posted: Mon Nov 13, 2023 2:39 pm Subject: Gixen app not adding listings but the website does |
Are you trying to import a list from your Ebay account ?
If so I recommend checking that your authorisation, administered from the second section on the Settings page, is still current.
In any ... |
Topic: Gixen app not adding listings but the website does |
Cupid
Replies: 6
Views: 4912
|
Forum: Support Posted: Mon Nov 13, 2023 4:07 am Subject: Gixen app not adding listings but the website does |
Presumably you mean a mobile App ?
If so which operating system is your mobile running ? |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 18011
|
Forum: Support Posted: Sun Nov 12, 2023 8:18 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
As Mario mentioned in the post before yours, in order for him to pursue this with Ebay, because it's on their side that the bids get rejected, he really needs some evidence that the Ebay site will acc ... |
Topic: Login Problem |
Cupid
Replies: 1
Views: 2483
|
Forum: Support Posted: Sat Nov 11, 2023 11:13 am Subject: Login Problem |
First check your spam folders in your email account to see if it's got blocked there.
If that doesn't lead to a solution please email Mario direct at the support address provided on the [url=https: ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
|
Forum: Support Posted: Thu Nov 09, 2023 9:24 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
It is looking like a common factor in these reports might be Windows 7. |
Topic: Enter payment before bidding |
Cupid
Replies: 3
Views: 2985
|
Forum: Support Posted: Wed Nov 08, 2023 1:33 pm Subject: Enter payment before bidding |
Well, I'm not certain there won't be some related issue, of course.
However, please note that Gixen does not use the same, web page based, interface that you do, to place your snipe. The permission ... |
Topic: Enter payment before bidding |
Cupid
Replies: 3
Views: 2985
|
Forum: Support Posted: Wed Nov 08, 2023 12:40 pm Subject: Enter payment before bidding |
They have asked for a payment method on offers for a while now.
In that case all it means is that the payment is processed as soon as the seller accepts the offer.
There's no reason to presume i ... |
Topic: Watch list not importing |
Cupid
Replies: 2
Views: 2463
|
Forum: Support Posted: Mon Nov 06, 2023 10:12 am Subject: Watch list not importing |
Yes, Gixen only imports auctions, that can be sniped.
'Buy It Now' only items never get imported, because they are not items that can be sniped with a last minute bid. |
Topic: Bug? Gixen status says won by mirror, eBay says didn't win |
Cupid
Replies: 1
Views: 2988
|
Forum: Support Posted: Wed Nov 01, 2023 2:07 pm Subject: Bug? Gixen status says won by mirror, eBay says didn't win |
Is there any more information on the Mirror tab ?
Presumably you had a larger offset on Mirror than on Main ?
It certainly looks like Gixen should have received an 'Outbid' response from Ebay. |
Topic: Cannot re-authorise Ebay account |
Cupid
Replies: 3
Views: 3269
|
Forum: Support Posted: Wed Nov 01, 2023 10:25 am Subject: Cannot re-authorise Ebay account |
Glad you got it sorted by logging yourself out of Ebay before using the process again.
Yes, generally you can't post links in this forum (without having a dedicated forum posting account). That is ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 32
Views: 43532
|
Forum: Support Posted: Mon Oct 30, 2023 1:07 pm Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
ebay will not answer on external issues.
...
I cannot contact them for non ebay tools.
It is not a general Gixen issue. Certainly Mario can raise it with Ebay, when he has examples of accounts a ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 32
Views: 43532
|
Forum: Support Posted: Mon Oct 30, 2023 3:35 am Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Have you tried contacting Ebay customer support, because, as noted, all restrictions are imposed by Ebay, not Gixen ? |
Topic: Cannot re-authorise Ebay account |
Cupid
Replies: 3
Views: 3269
|
Forum: Support Posted: Fri Oct 27, 2023 9:08 am Subject: Cannot re-authorise Ebay account |
The process should look like the images in this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/
and does involve logging into [url=https://www.ebay.com/]ebay.com before confirm ... |
Topic: eBay password hacked |
Cupid
Replies: 4
Views: 4543
|
Forum: Support Posted: Wed Oct 25, 2023 3:38 am Subject: eBay password hacked |
You never give your Ebay password to Gixen, the authorisation that you give for Gixen to bid on your behalf is done via Ebay.com.
It is therefore impossible for anyone to ever obtain your Ebay pass ... |
Topic: re-link my account - takes me to .com not .co.uk |
Cupid
Replies: 1
Views: 2116
|
Forum: Support Posted: Sun Oct 22, 2023 1:20 pm Subject: re-link my account - takes me to .com not .co.uk |
I am also a UK resident,
Ebay accounts are global, you always re-authorise via ebay.com, it is not affected by your target setting and once authorised it does not matter what your target is it will ... |
Topic: Bulk Editing |
Cupid
Replies: 3
Views: 3635
|
Forum: Support Posted: Sat Oct 21, 2023 5:08 am Subject: Bulk Editing |
Have you investigated using .csv uploads, either via the Settings page here or via the Gixen Desktop Manager ? |
Topic: Multi-win not showing all groups |
Cupid
Replies: 1
Views: 2141
|
Forum: Support Posted: Fri Oct 20, 2023 2:54 am Subject: Multi-win not showing all groups |
Yes, you are right, Multi Win Groups are only functional for the first 10 Regular Groups. |
Topic: my eBay authorization to Gixen has been revoked (Expired) |
Cupid
Replies: 3
Views: 3792
|
Forum: Support Posted: Wed Oct 18, 2023 1:19 pm Subject: my eBay authorization to Gixen has been revoked (Expired) |
It's the second section on the Settings page, entitled 'eBay authorization status:'
It has two links in it, the first to renew the authorisation the second to remove the authorization from Gixen. |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 4482
|
Forum: Support Posted: Mon Oct 09, 2023 7:30 am Subject: GIXEN did not place my bid and I lost the item! |
Not sold.
As a status of a Gixen snipe, displayed on the Gixen web interface ? That's not one I've ever seen before. |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 4482
|
Forum: Support Posted: Sun Oct 08, 2023 5:17 pm Subject: GIXEN did not place my bid and I lost the item! |
If the reason given for the failure is the authorization, renew it anyway.
There can be other reasons why Ebay revokes the authorisation early, without informing Gixen.
What exactly was the sta ... |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 4482
|
Forum: Support Posted: Sun Oct 08, 2023 1:14 pm Subject: GIXEN did not place my bid and I lost the item! |
It is called 'eBay authorization status' the renewal process is described, with pictures, in this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/ |
Topic: Login |
Cupid
Replies: 1
Views: 2314
|
Forum: Support Posted: Fri Oct 06, 2023 2:25 pm Subject: Login |
Are you aware that Gixen credentials are entirely separate from Ebay ones ?
So, changing your Ebay password doesn't change anything with respect to your Gixen credentials, indeed for security it is ... |
Topic: Difference btw last bid and wining bid |
Cupid
Replies: 1
Views: 2615
|
Forum: Support Posted: Fri Oct 06, 2023 4:14 am Subject: Difference btw last bid and wining bid |
On Ebay the highest accepted bid always wins.
However, Ebay also has bid increment rules, whereby they will not accept any bid that is less than one bid increment more than the current auction pric ... |
Topic: Suggestion: Remove the login delay entirely for paid users |
Cupid
Replies: 4
Views: 13820
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Forum: Suggestions and Ideas Posted: Tue Oct 03, 2023 5:32 am Subject: Suggestion: Remove the login delay entirely for paid users |
It would be useful if contributors to this thread could be a bit more specific about how many snipes they have scheduled and what updates they are performing because:
Too slow to perform any action ... |
Topic: Purchased Chunk but none shown available |
Cupid
Replies: 1
Views: 2199
|
Forum: Support Posted: Fri Sep 29, 2023 3:28 am Subject: Purchased Chunk but none shown available |
Yes you should be able to enable chunks from there.
If not, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page with details of bo ... |
Topic: Gixen mirror service not applied to my account |
Cupid
Replies: 5
Views: 4363
|
Forum: Support Posted: Fri Sep 29, 2023 3:22 am Subject: Gixen mirror service not applied to my account |
You should have a reference to the Gixen id that it was applied to in the acknowledgement that you received.
However, you can also find all the Gixen usernames associated with an email address usin ... |
Topic: Feature requestl: Place bid only if I'm not the first bidd |
Cupid
Replies: 1
Views: 10647
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Forum: Suggestions and Ideas Posted: Thu Sep 28, 2023 3:04 am Subject: Feature requestl: Place bid only if I'm not the first bidd |
I understand this request and the thinking behind it.
I would just like to point out that the implication of such a strategy is that you would never win such an item at the starting price, because ... |
Topic: Negative balance for pay as you go - how to pay? |
Cupid
Replies: 3
Views: 3235
|
Forum: Support Posted: Mon Sep 25, 2023 2:30 pm Subject: Negative balance for pay as you go - how to pay? |
In that case it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please include your Gixen id and a short explana ... |
Topic: GIXEN did not place my bid and I lost the item! |
Cupid
Replies: 7
Views: 4482
|
Forum: Support Posted: Mon Sep 25, 2023 11:57 am Subject: GIXEN did not place my bid and I lost the item! |
Ebay automatically revokes authorisations older than 18 months, or when you change any credentials on their site.
You can renew it using the second section of the Settings page after logging in her ... |
Topic: Negative balance for pay as you go - how to pay? |
Cupid
Replies: 3
Views: 3235
|
Forum: Support Posted: Mon Sep 25, 2023 10:57 am Subject: Negative balance for pay as you go - how to pay? |
You'll find the payment options at the top of the Settings page.
You get there by logging in here and then pressing the 'SETTINGS' button below the standard options but above the MAIN and MIRROR ta ... |
Topic: i cannot login anymore. |
Cupid
Replies: 1
Views: 2436
|
Forum: Support Posted: Mon Sep 25, 2023 10:50 am Subject: i cannot login anymore. |
You can discover all the Gixen usernames associated with an email address using [url=https://www.gixen.com/forgotusername.php]this form
You can get a reset password message sent using [url=https:// ... |
Topic: Can't do anything Bunch of Dots Going Round and Round in a |
Cupid
Replies: 1
Views: 2369
|
Forum: Support Posted: Sun Sep 24, 2023 4:00 am Subject: Can't do anything Bunch of Dots Going Round and Round in a |
Most often that's due to not having an active Mirror subscription (which, as one of its advantages, removes the default adverts in the logged in areas), but also having an active ad/google blocker, wh ... |
Topic: Confusion about group bidding- need clarification |
Cupid
Replies: 1
Views: 2828
|
Forum: Support Posted: Sun Sep 24, 2023 3:55 am Subject: Re: Confusion about group bidding- need clarification |
Yes, your issue will be down to the auctions all ending simultaneously. The advice that there should be a a 2-minute gap still stands.
Please can you provide a link to:
a more recent update sta ... |
Topic: payment not shown, no bid |
Cupid
Replies: 1
Views: 2406
|
Forum: Support Posted: Sat Sep 23, 2023 4:01 am Subject: payment not shown, no bid |
For issues with subscriptions and payments please contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
Please always inclu ... |
Topic: Making people wait 60 seconds before accessing account |
Cupid
Replies: 245
Views: 4564203
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Forum: Suggestions and Ideas Posted: Fri Sep 22, 2023 2:25 pm Subject: Making people wait 60 seconds before accessing account |
Please don't try to goad, or escalate arguments.
Constructive criticism is fine, and also suggestions in the [url=https://www.gixen.com/forum/viewforum.php?f=3]relevant area.
Insulting other use ... |
Topic: login issues here at Gixen |
Cupid
Replies: 1
Views: 2365
|
Forum: Support Posted: Wed Sep 20, 2023 3:14 am Subject: login issues here at Gixen |
Hmm,
That's certainly a puzzle, using exactly the same piece of software on different devices and one working the other not.
I think if it were me I'd keep looking for another difference between ... |
Topic: Reserve not met |
Cupid
Replies: 1
Views: 2232
|
Forum: Support Posted: Tue Sep 19, 2023 12:39 pm Subject: Reserve not met |
OK, so first please read [url=https://www.gixen.com/forum/viewtopic.php?t=9688]this thread regarding Gixens' handling of bids above the Buy It Now price.
A seller can choose a reserve amount at the ... |
Topic: Problem on importing watchlist |
Cupid
Replies: 4
Views: 3556
|
Forum: Support Posted: Mon Sep 18, 2023 2:04 pm Subject: Problem on importing watchlist |
Ah, I see, yes that is helpful, perhaps Mario can now investigate if there are differences in the implementation of these.
I imagine that it's always performed server side, but I can also believe t ... |
Topic: ebay sniper |
Cupid
Replies: 1
Views: 6667
|
Forum: Impressions Posted: Sat Sep 16, 2023 3:00 am Subject: ebay sniper |
For devices running the Windows operating system there is the [url=https://www.gixen.com/forum/viewtopic.php?t=8703]Gixen Desktop Manager. |
Topic: Account unlinked from Gixen right before auction end |
Cupid
Replies: 2
Views: 2385
|
Forum: Support Posted: Fri Sep 15, 2023 3:53 am Subject: Account unlinked from Gixen right before auction end |
Had you done anything with respect to your credentials on Ebay ? e.g update password or userneme.
If so that will generally get the authorisation revoked by them, and Gixen does not receive notific ... |
Topic: Unlimited watchlist items |
Cupid
Replies: 1
Views: 2107
|
Forum: Support Posted: Thu Sep 14, 2023 10:06 am Subject: Unlimited watchlist items |
How many snipes are you likely to have scheduled at any one time ?
There is a .csv file upload tool, but it shouldn't be abused, so any more than several hundred and you might want to seek the perm ... |
Topic: Gixen renewal how do I stop it |
Cupid
Replies: 1
Views: 2128
|
Forum: Support Posted: Fri Sep 08, 2023 3:15 am Subject: Gixen renewal how do I stop it |
To cancel any automated payment you need to log into the Paypal account where that is set up, find the payment there and delete it.
What issue are you having with renewing your authorisation using ... |
Topic: Problem on importing watchlist |
Cupid
Replies: 4
Views: 3556
|
Forum: Support Posted: Fri Sep 08, 2023 3:01 am Subject: Problem on importing watchlist |
There used to be a problem with importing things that you'd already placed a bid on, is that ever the case with any of these ?
Also have you noticed any pattern to what is not imported ?
For ins ... |
Topic: Import WL and GL blocks |
Cupid
Replies: 1
Views: 6398
|
Forum: Suggestions and Ideas Posted: Fri Sep 08, 2023 2:43 am Subject: Import WL and GL blocks |
It shouldn't take an hour to remove 300 snipes, though I can imagine it would if you deleted them one by one.
Are you aware that many snipes can be deleted at once, using the web interface, by firs ... |
Topic: Error -4391 for reauthorization |
Cupid
Replies: 10
Views: 7883
|
Forum: Support Posted: Wed Sep 06, 2023 4:30 pm Subject: Error -4391 for reauthorization |
Yes, I understand you are trying to re-authoorise using the second section on the Settings page.
I'm trying to find out where in that process is it failing for you ?
Authorisation can be revoked ... |
Topic: Error -4391 for reauthorization |
Cupid
Replies: 10
Views: 7883
|
Forum: Support Posted: Wed Sep 06, 2023 4:26 pm Subject: Error -4391 for reauthorization |
Can you give more details as to exactly when in the process this is happening ?
Is it as soon as you are directed towards Ebay, while you are being sent back to Gixen, or at some other point in the ... |
Topic: Down three times in ~5 weeks? |
Cupid
Replies: 2
Views: 12222
|
Forum: Support Posted: Wed Sep 06, 2023 2:59 am Subject: Down three times in ~5 weeks? |
I have only seen the one report recently:
https://www.gixen.com/forum/viewtopic.php?t=11002
which looks like a temporary Domain Name Server issue, only regarding affecting the web interface, not ... |
Topic: CSV Upload: 'Invalid file.' |
Cupid
Replies: 3
Views: 7654
|
Forum: Support Posted: Tue Sep 05, 2023 3:26 am Subject: CSV Upload: 'Invalid file.' |
For that it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. He's more likely to pick that up quickly.
Please alw ... |
Topic: Viewing Bid Groups? |
Cupid
Replies: 1
Views: 6639
|
Forum: Support Posted: Tue Sep 05, 2023 3:07 am Subject: Viewing Bid Groups? |
Are you using the desktop web browser interface ?
On that the Group number is displayed on the left hand side in the 'eBay Item Number' column, below the auction number, in the same field as the of ... |
Topic: Can I bid on all my gixen watchlist at once with one price? |
Cupid
Replies: 1
Views: 6669
|
Forum: Support Posted: Tue Sep 05, 2023 2:52 am Subject: Can I bid on all my gixen watchlist at once with one price? |
The only way to do that, at the moment, would be to upload a .csv file with all the snipes in it that had the amount field populated the same. That feature is available in the Tools menu.
I would t ... |
Topic: Deleting past bids |
Cupid
Replies: 1
Views: 6731
|
Forum: Support Posted: Sun Sep 03, 2023 3:13 am Subject: Deleting past bids |
Yes, there is also a 'PURGE OLD' button at the top of the page which deletes all the snipes for which the auctions have now ended.
If you do want to select certain ones, you can also the use the re ... |
Topic: Eligibility to bid |
Cupid
Replies: 2
Views: 7255
|
Forum: Support Posted: Thu Aug 31, 2023 2:43 am Subject: Eligibility to bid |
Or you could ask the seller directly what restrictions they put on their auctions that would cause bids to be rejected. |
Topic: Won an auction at more than $ 30.00 over my maximum bid. |
Cupid
Replies: 3
Views: 7403
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Forum: Support Posted: Mon Aug 28, 2023 1:42 pm Subject: Won an auction at more than $ 30.00 over my maximum bid. |
I'd recommend the use of the 'REFRESH' button to be able to check that your snipe is set up as intended.
Use of browser 'Back' and 'Forward' buttons is less likely to achieve the desired results. |
Topic: About bid priority |
Cupid
Replies: 4
Views: 7469
|
Forum: Support Posted: Sun Aug 27, 2023 8:32 am Subject: Re: About bid priority |
Does the offset refer to the bid amount?... Is the offset different from the bid amount?
The offset is the amount of time, in seconds, before the auction end that the bid is to be placed on Ebay.
... |
Topic: About bid priority |
Cupid
Replies: 4
Views: 7469
|
Forum: Support Posted: Sun Aug 27, 2023 6:40 am Subject: Re: About bid priority |
This:
there is no priority by input order
So the outcome is random in your scenario, if they both have the same offset.
If they have different offsets the one with the larger one will win bec ... |
Topic: Gixen not refreshing auction data, not eligible to bid |
Cupid
Replies: 1
Views: 6645
|
Forum: Support Posted: Tue Aug 22, 2023 3:13 am Subject: Re: Gixen not refreshing auction data, not eligible to bid |
When you say:
not refreshing auction data
what do you mean exactly, the time to the finish, or just the price?... because the price is only updated periodically, not in real time. That is the ma ... |
Topic: How Do I Pay for annual subscription? |
Cupid
Replies: 1
Views: 6718
|
Forum: Support Posted: Mon Aug 21, 2023 12:43 pm Subject: How Do I Pay for annual subscription? |
All the options are available at the top of the Settings page.
Although about a different subject, this blog post has images of how to get there:
https://www.gixen.com/blog/ebay-third-party-auth ... |
Topic: Ebay normal bidding pre-pay info now required before biddin |
Cupid
Replies: 4
Views: 13126
|
Forum: Suggestions and Ideas Posted: Sun Aug 20, 2023 2:49 pm Subject: Ebay normal bidding pre-pay info now required before biddin |
N.B. Gixen does not use the website interface to submit your bids.
That is why it just needs your permission to place bids, not your password. |
Topic: Won an auction... But at a higher price than my max amount? |
Cupid
Replies: 2
Views: 7895
|
Forum: Support Posted: Sun Aug 20, 2023 3:57 am Subject: Won an auction... But at a higher price than my max amount? |
I agree that is very odd.
What is the id of the Gixen account that you used to set up this snipe ? Is it 'Sevenpillardeals' ?
Do you have a mirror subscription?, Both of those bids are registere ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 9079
|
Forum: Support Posted: Fri Aug 18, 2023 5:30 am Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Yes, clearly making an excuse as to why they told you the wrong figure for the reserve.
A seller is not required to tell you what the reserve is if you ask them... and are quite at liberty to refus ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 9079
|
Forum: Support Posted: Thu Aug 17, 2023 4:22 pm Subject: Re: Reserve price |
With all due respect...,I would have had to pay that $600
No, as I said:
the most that you will ever have to pay is the higher of the reserve amount and one bid increment more than the next hig ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 9079
|
Forum: Support Posted: Thu Aug 17, 2023 1:50 pm Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Well, yes, that is the problem with lying about things like that... you get found out... and now that seller has a buyer that does not trust them.
That is not a great start for a transaction where ... |
Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
Cupid
Replies: 7
Views: 9079
|
Forum: Support Posted: Mon Aug 14, 2023 1:27 pm Subject: Re: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON |
I contacted the ebay seller and asked what will be an accepted reserve offer for this item. The seller told me a price under what the buy it now price is. they start the bid at a very low price but sa ... |
Topic: unable to open connexion to card |
Cupid
Replies: 3
Views: 7660
|
Forum: Support Posted: Mon Aug 14, 2023 6:38 am Subject: unable to open connexion to card |
I haven't seen any announcement of any option, other than Paypal, to send money to Gixen being made available yet.
So where is it that you are trying to enter these details that are being rejected ... |
Topic: Mobile app not showing my active/scheduled snipes. Dsktop o |
Cupid
Replies: 1
Views: 6823
|
Forum: Support Posted: Fri Aug 11, 2023 8:00 am Subject: Mobile app not showing my active/scheduled snipes. Dsktop o |
Hmm, 140 is quite a lot, is that more than you've ever had before for display in the Android App ?
In any case I'd concentrate your efforts on ensuring that the App is connected to your Gixen accou ... |
Topic: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\" |
Cupid
Replies: 1
Views: 6853
|
Forum: Support Posted: Mon Aug 07, 2023 3:50 am Subject: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\" |
It will be as a result of Gixen trying to place the bid for you and receiving that response from the Ebay software, so it must be a restriction on the Ebay side.
Generally it's because a transactio ... |
Topic: Logged in today and all my snipes are gone |
Cupid
Replies: 1
Views: 7159
|
Forum: Support Posted: Mon Jul 31, 2023 10:13 am Subject: Logged in today and all my snipes are gone |
The most likely explanation is having more than one Gixen id.
You can check if you have more than one account registered for a given email address using [url=https://www.gixen.com/forgotusername.p ... |
Topic: Main and Mirror Option |
Cupid
Replies: 1
Views: 12788
|
Forum: Suggestions and Ideas Posted: Fri Jul 28, 2023 2:56 am Subject: Main and Mirror Option |
Here are some links to some recent topics that cover this area:
https://www.gixen.com/forum/viewtopic.php?t=10958
https://www.gixen.com/forum/viewtopic.php?t=10882
https://www.gixen.com/forum/vie ... |
Topic: Bid shielding prevention now available to all users |
Cupid
Replies: 22
Views: 80430
|
Forum: Announcements Posted: Thu Jul 27, 2023 6:57 am Subject: Re: Minimum and Maximum price tolerance options? |
how an existing traditional snipe would benefit from an additional bid placed 1 second before auction end, since both bids are for the same amount?
You've missed an important aspect here, as have a ... |
Topic: Watchlist not importing fully |
Cupid
Replies: 1
Views: 7577
|
Forum: Support Posted: Sun Jul 23, 2023 2:19 pm Subject: Re: Watchlist not importing fully |
385708803319 will not
That's because it's a BUY IT NOW only item, not an auction.
Since you can't bid on those you can't snipe them, so Gixen does not import them. |
Topic: Two items, same expiration |
Cupid
Replies: 2
Views: 7131
|
Forum: Support Posted: Sun Jul 23, 2023 7:20 am Subject: Two items, same expiration |
Yes, so long as you want to win them all, Gixen can handle many items even if they are ending in the same second.
What you can not do (when they are ending so close to each other) is have the biddi ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 8768
|
Forum: Support Posted: Fri Jul 21, 2023 11:20 am Subject: Gixen says I won the item on ebay but ebay didnt |
It's possible that you were not logged into Ebay when you last looked, or logged in but to a different Ebay account, that would also account for what you were seeing there.
Anyway, thank you for co ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 8768
|
Forum: Support Posted: Fri Jul 21, 2023 8:54 am Subject: Gixen says I won the item on ebay but ebay didnt |
OK, so since you say you edited the snipe before it ended the record in your history is most likely related to an earlier state of the snipe, before you edited it.
So, the most significant status i ... |
Topic: Gixen says I won the item on ebay but ebay didnt |
Cupid
Replies: 6
Views: 8768
|
Forum: Support Posted: Fri Jul 21, 2023 3:24 am Subject: Gixen says I won the item on ebay but ebay didnt |
In the title of the thread you say that 'Gixen says I won' but then you say in the body of your post 'word "ENDED" appearing on the line item in the status line in my history page'.
What ... |
Topic: Paid 1 Months, got only a couple of days! Paid for nothing! |
Cupid
Replies: 4
Views: 25545
|
Forum: Support Posted: Sun Jul 16, 2023 4:53 pm Subject: Paid 1 Months, got only a couple of days! Paid for nothing! |
OK, please contact Mario direct via email at the support address, given on the [url=https://www.gixen.com/main/contact.php]Contact page and I'm sure he will be happy to look into it and either justify ... |
Topic: Paid 1 Months, got only a couple of days! Paid for nothing! |
Cupid
Replies: 4
Views: 25545
|
Forum: Support Posted: Sun Jul 16, 2023 12:11 pm Subject: Paid 1 Months, got only a couple of days! Paid for nothing! |
Is it actually preventing you adding snipes or is it just warning you that your subscription will run out in less than 10 days time ? |
Topic: Keep on receiving ebay security code after reauthorisation |
Cupid
Replies: 1
Views: 7027
|
Forum: Support Posted: Sun Jul 16, 2023 3:46 am Subject: Keep on receiving ebay security code after reauthorisation |
If they are coming from Ebay, it sounds like you will need to contact them about it as it isn't something that Gixen specifically triggers. |
Topic: Ebay authotisation |
Cupid
Replies: 1
Views: 6963
|
Forum: Support Posted: Sat Jul 15, 2023 4:01 am Subject: Ebay authotisation |
Sounds like something you need to sort out with Ebay.
Try logging in normally to ebay.com and see if they still asking you to update your credentials and, if so, that's the only way to go. |
Topic: Am I bidding against myself? |
Cupid
Replies: 3
Views: 12324
|
Forum: Support Posted: Mon Jul 03, 2023 8:37 am Subject: Am I bidding against myself? |
No worries, we do get a lot of repetition here, but it's a bit of a challenge to try to answer them in a unique way each time.
It's hard to know what to search for to get the answer too, so the mor ... |
Topic: Am I bidding against myself? |
Cupid
Replies: 3
Views: 12324
|
Forum: Support Posted: Mon Jul 03, 2023 7:11 am Subject: Am I bidding against myself? |
What you are talking about is an Ebay function, not a Gixen one, much like the whole automatic bidding system on Ebay.
So, what happens in this case is Gixen places the bid, however Ebay does not r ... |
Topic: 235068828620 & several other items imported |
Cupid
Replies: 3
Views: 7803
|
Forum: Support Posted: Sat Jul 01, 2023 6:29 am Subject: 235068828620 & several other items imported |
Thanks for coming back and letting us know how you resolved the issue. |
Topic: 235068828620 & several other items imported |
Cupid
Replies: 3
Views: 7803
|
Forum: Support Posted: Sat Jul 01, 2023 5:06 am Subject: 235068828620 & several other items imported |
I'd recommend renewing your authorisation, just in case that's the issue.
Are there items that are getting imported from your watch list, in which case can you also provide an example for compariso ... |
Topic: Invalid Authorization |
Cupid
Replies: 1
Views: 7142
|
Forum: Support Posted: Sat Jul 01, 2023 3:40 am Subject: Invalid Authorization |
The authorisation that you gave Gixen to submit bids for you on Ebay has either expired or been revoked ob Ebay, they expire this after a maximum of 18 months or whenever you change credentials (like ... |
Topic: Am I missing something? |
Cupid
Replies: 1
Views: 24270
|
Forum: Impressions Posted: Sat Jul 01, 2023 3:27 am Subject: Am I missing something? |
Well, you've not got it quite right.
On Ebay the highest accepted bid always wins, no matter when that bid was placed.
So sniping will never win against earlier, higher, bids. In fact there's ev ... |
Topic: Gixen Emblem |
Cupid
Replies: 1
Views: 7420
|
Forum: Support Posted: Mon Jun 26, 2023 2:44 am Subject: Gixen Emblem |
Hi Bob,
That feature is part of the browser plug-in, support for which is provided via this thread:
https://www.gixen.com/forum/viewtopic.php?t=8659
It's not an issue related to your Authoriz ... |
Topic: Gixen Desktop Manager (64-bit) released |
Cupid
Replies: 81
Views: 1460084
|
Forum: Announcements Posted: Sun Jun 25, 2023 2:44 pm Subject: Gixen Desktop Manager (64-bit) released |
Some people have had success with running this under windows emulation software like Wine. |
Topic: Old unused mirror chunks disappeared after buying new chunk |
Cupid
Replies: 2
Views: 17024
|
Forum: Support Posted: Sun Jun 25, 2023 3:29 am Subject: Old unused mirror chunks disappeared after buying new chunk |
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
Include your Gixen id and an explanation of the issue and/or a link to this t ... |
Topic: Is the 2 second snipe time reliable or too short? |
Cupid
Replies: 3
Views: 8976
|
Forum: Support Posted: Sat Jun 24, 2023 9:52 am Subject: Is the 2 second snipe time reliable or too short? |
Ebay definitely does not block any bids that are submitted before the end of the auction.
Actually all Ebay servers are located in the USA, no matter which domain you use locally. As a result no do ... |
Topic: Is the 2 second snipe time reliable or too short? |
Cupid
Replies: 3
Views: 8976
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Forum: Support Posted: Fri Jun 23, 2023 3:01 am Subject: Re: Is the 2 second snipe time reliable or too short? |
I've not seen any complaints, at all, about bid scheduling being off here.
I've also not seen any complaints about bids not reaching Ebay servers in time either.
Personally, I don't use short of ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 14981
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Forum: Support Posted: Wed Jun 21, 2023 2:57 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
are you saying that my bid should not have been $435 but that $529.19 was correct?
Yes, of course I am, (except that it was $529.91), and that's exactly what Ebay tell you to do (and you even quot ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 14981
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Forum: Support Posted: Tue Jun 20, 2023 2:30 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
Of course Ebay has used increments, that's why the winner of the auctions only has to pay at most one bid increment more than your bids.
All of this is explained in the blog that I gave you the URL ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 33498
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Forum: Support Posted: Mon Jun 19, 2023 9:04 am Subject: Font on Snipes page appear light grey with little contrast |
privacy hardened via Librewolf settings to curtail Facebook and Google tracking,
I wonder if actually it is this that is causing the page not to fully load.
I get a greyed out look in Firefox ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 14981
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Forum: Support Posted: Mon Jun 19, 2023 8:41 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
So actually the auction price jumped from $425 to $539.91 when your bid was placed.
Why? Isn't it supposed to go up in increments of $10?
I don't know where that idea comes from... bid increment ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 14981
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Forum: Support Posted: Sun Jun 18, 2023 1:35 pm Subject: ebay is not bidding incrementally and I am outbidding mysel |
7:59:52am is 5 seconds before 7:59:57am.
So actually the auction price jumped from $425 to $539.91 when your bid was placed. Yours was the last bid of the auction and it resulted in the winner havi ... |
Topic: ebay is not bidding incrementally and I am outbidding mysel |
Cupid
Replies: 11
Views: 14981
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Forum: Support Posted: Sun Jun 18, 2023 3:36 am Subject: ebay is not bidding incrementally and I am outbidding mysel |
I think it would be most useful for you to first read this blog:
https://www.gixen.com/blog/how-does-ebay-bidding-work/
On item 204366859202 your bid of US $529.91 was outbid by one that was pla ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 33498
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Forum: Support Posted: Sat Jun 17, 2023 2:59 am Subject: Font on Snipes page appear light grey with little contrast |
Yes, sorry, you did have that in your first post and I overlooked it.
So, since you've used the service for 5 years, has it always looked like this for you, or did it change at some point during th ... |
Topic: Autorenewal |
Cupid
Replies: 2
Views: 60322
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Forum: Support Posted: Fri Jun 16, 2023 1:39 am Subject: Autorenewal |
It sounds like you have subscribed multiple times for the same account, Mario can sort that out for you if you email the details direct to him at the support address given on the [url=https://www.gixe ... |
Topic: password |
Cupid
Replies: 1
Views: 7255
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Forum: Support Posted: Fri Jun 16, 2023 1:36 am Subject: password |
Please send Mario an email, from the email account that you used to set up the account in the first place, and include your Gixen id with a short explanation of the issue.
He can be contacted at th ... |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 33498
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Forum: Support Posted: Fri Jun 16, 2023 1:28 am Subject: Font on Snipes page appear light grey with little contrast |
Yes, that's a great deal less contrast than I have.
Which browser are you using ? |
Topic: Font on Snipes page appear light grey with little contrast |
Cupid
Replies: 9
Views: 33498
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Forum: Support Posted: Wed Jun 14, 2023 2:51 am Subject: Font on Snipes page appear light grey with little contrast |
Screenshots can be uploaded to an image hosting site and the URL (without the 'http') can be posted here, I'm happy to enable those that are relevant to sniping and Gixen.
Alternatively they can be ... |
Topic: How can I see how many snipes I have left |
Cupid
Replies: 1
Views: 8580
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Forum: Support Posted: Wed Jun 07, 2023 1:53 am Subject: How can I see how many snipes I have left |
You don't get any credits for using the free service, you are however always limited to 4 successful snipes in a rolling calendar month.
You can view he status of any Mirror subscription that you d ... |
Topic: unable to bid eBay item number:185918812206 |
Cupid
Replies: 1
Views: 8377
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Forum: Support Posted: Sun Jun 04, 2023 4:15 am Subject: unable to bid eBay item number:185918812206 |
The easiest way is to have an Ebay account that has a shipping address in the country that the auction is listed in.
You might find more help available on the Ebay forums since this is a block that ... |
Topic: Uptime |
Cupid
Replies: 3
Views: 8992
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Forum: Support Posted: Sat Jun 03, 2023 3:28 am Subject: Uptime |
Yes, the website is not required to be accessible for existing snipes to be executed from the servers.
Which leads to the question as to how to cancel a snipe if the website is not accessible which ... |
Topic: Uptime |
Cupid
Replies: 3
Views: 8992
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Forum: Support Posted: Fri Jun 02, 2023 3:15 am Subject: Uptime |
I think that sometimes happens when ISPs update their Domain Name Servers, and it takes up top half an hour for it to propagate throughout their network, even though the service running on an affected ... |
Topic: Failure |
Cupid
Replies: 2
Views: 8823
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Forum: Support Posted: Mon May 29, 2023 11:49 am Subject: Failure |
What status did Gixen give your snipe after the auction had completed ? |
Topic: \"Set up 2 step verification\" |
Cupid
Replies: 3
Views: 9760
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Forum: Support Posted: Fri May 26, 2023 4:11 am Subject: \"Set up 2 step verification\" |
Yes, I'm sure that having a valid authorisation and having two step verification enabled on Ebay will allow snipes to be placed by Gixen.
HOWEVER, changing the status of your Ebay account from not ... |
Topic: Unlimited snipes? |
Cupid
Replies: 1
Views: 3339
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Forum: Support Posted: Sat May 20, 2023 3:12 am Subject: Unlimited snipes? |
Yes, the limits on the number of snipes that you can schedule are removed with an active Mirror subscription. |
Topic: pop-up ads despite paid subscription |
Cupid
Replies: 5
Views: 8335
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Forum: Support Posted: Thu May 18, 2023 4:29 am Subject: pop-up ads despite paid subscription |
OK, I see you say 'The "show ads" toggle is switched off.' .. Just to see if there's some misinterpretation of that going on, have you tried switching it on and then off again ? |
Topic: pop-up ads despite paid subscription |
Cupid
Replies: 5
Views: 8335
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Forum: Support Posted: Tue May 16, 2023 6:46 am Subject: pop-up ads despite paid subscription |
How long has your subscription left to run ?
Have they been suppressed until now and just started appearing, or have you just renewed your subscription and they've not been suppressed as they shoul ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 7735
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Forum: Support Posted: Mon May 15, 2023 9:36 am Subject: Given Failures Now Commonplace ....... |
OK, so please can you provide Mario with your Ebay id (via email if you wish, to the address given on the [url=https://www.gixen.com/main/contact.php]Contact page), because, as I said, this is unique ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 7735
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Forum: Support Posted: Mon May 15, 2023 9:18 am Subject: Given Failures Now Commonplace ....... |
No one has been accused of lying, I simply asked you to check that you were logged in to Ebay with the same id as you authorised Gixen to bid on.
In order to combat spam on this forum, only registe ... |
Topic: Given Failures Now Commonplace ....... |
Cupid
Replies: 7
Views: 7735
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Forum: Support Posted: Mon May 15, 2023 8:27 am Subject: Given Failures Now Commonplace ....... |
For Gixen to report that you 'Won' it would first have to receive notification back from Ebay that a bid was successfully placed.
So finding that there's not even a bid been placed would be a first ... |
Topic: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements |
Cupid
Replies: 1
Views: 12765
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Forum: Suggestions and Ideas Posted: Thu May 11, 2023 2:09 pm Subject: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements |
My view on this has always been that if you're disappointed that you're not winning these auctions then you're not setting your snipes at the true maximum that you are happy to pay.
My advice has a ... |
Topic: Download old snipes |
Cupid
Replies: 1
Views: 3270
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Forum: Support Posted: Thu May 04, 2023 4:14 am Subject: Download old snipes |
It's been requested before:
https://www.gixen.com/forum/viewtopic.php?t=10770
https://www.gixen.com/forum/viewtopic.php?t=10715
and (as per the second link) acknowledged as on the 'To Do' lis ... |
Topic: Bid rejected because seller mentioned 'may not mail to Aus |
Cupid
Replies: 1
Views: 3176
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Forum: Support Posted: Thu May 04, 2023 4:05 am Subject: Bid rejected because seller mentioned 'may not mail to Aus |
Well if it's changed, it will be on the Ebay side, not the Gixen implementation.
Maybe raise it in their discussion area and see if that wider audience has any ideas and if you get some it would be ... |
Topic: Displaying wrong S&H |
Cupid
Replies: 1
Views: 3419
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Forum: Support Posted: Thu May 04, 2023 3:57 am Subject: Displaying wrong S&H |
I think [url=https://www.gixen.com/forum/viewtopic.php?t=10728l]this is the last time this was raised.
It's always been wrong, (I complained about it when it was first introduced), it is acknowledg ... |
Topic: Snipe didn't works thanks a lot for nothing |
Cupid
Replies: 1
Views: 3538
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Forum: Support Posted: Tue Apr 25, 2023 2:04 pm Subject: Snipe didn't works thanks a lot for nothing |
Before you go, can you, at least, explain what happened ?
What was the auction number and what was the final status of the auction that Gixen provided ? |
Topic: Delcampe? |
Cupid
Replies: 6
Views: 12575
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Forum: Support Posted: Sat Apr 22, 2023 1:39 pm Subject: Delcampe? |
Not necessarily a block on any progress but:
There will be a one minute extension to the sale if a bid is placed less than one minute before the end of the auction.
It is an indication that they ... |
Topic: Error sending data (12030) The connection with the server w |
Cupid
Replies: 5
Views: 5982
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Forum: Support Posted: Fri Apr 21, 2023 2:18 pm Subject: Error sending data (12030) The connection with the server w |
Ah, in the Desktop Application.
What is the result if you log in to the website using your Gixen credentials above, and then import using the 'IMPORT WL' button ?
Have you had the Desktop Manage ... |
Topic: Low snipe notices |
Cupid
Replies: 3
Views: 4867
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Forum: Support Posted: Fri Apr 21, 2023 12:27 pm Subject: Low snipe notices |
This is configured via the 'Notification' section of the Settings page,
Although related to renewing your authorisation this blog:
https://www.gixen.com/blog/ebay-third-party-authorizations/
... |
Topic: Error sending data (12030) The connection with the server w |
Cupid
Replies: 5
Views: 5982
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Forum: Support Posted: Fri Apr 21, 2023 8:28 am Subject: Error sending data (12030) The connection with the server w |
Have you tried again and if so is this failure persistent ?
It might just be a temporary 'hand shake' failure between the specific Gixen and Ebay servers that were involved in this communication. |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 2
Views: 4269
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Forum: Support Posted: Fri Apr 21, 2023 5:30 am Subject: You are not eligible to bid on this item. |
For a definitive answer you are probably best asking Ebay themselves since it will be their software that has rejected your bid, not anything Gixen has implemented. Gixen just reflects the response th ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 6621
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Forum: Support Posted: Tue Apr 18, 2023 2:35 pm Subject: Bid Under Asking Price |
I don't see an obvious way to report to eBay?
For a (potential) bidder that would be their Customer Support.
I guess it might be preferable for the seller to report it via Ebay Seller Support, ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 6621
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Forum: Support Posted: Tue Apr 18, 2023 1:38 pm Subject: Bid Under Asking Price |
Item: 145034326009
If you look in the [url=https://www.ebay.com/bfl/viewbids/145034326009?item=145034326009&rt=nc&_trksid=p2047675.l2565]bids page at the bottom, you can see that a bid ... |
Topic: Can’t log in |
Cupid
Replies: 2
Views: 4536
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Forum: Support Posted: Sun Apr 16, 2023 4:36 am Subject: Can’t log in |
Mario can be contacted directly via the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
N.B. The credentials that you use for Ebay are entirely separate from ... |
Topic: Add country |
Cupid
Replies: 1
Views: 12973
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Forum: Suggestions and Ideas Posted: Sun Apr 16, 2023 4:23 am Subject: Add country |
Don't Ebay run Tradera, separately, as a marketplace for Swedish customers ?
EDIT: actually they divested it to Paypal, didn't they ?
https://www.gixen.com/forum/viewtopic.php?t=5291
Does Eba ... |
Topic: Bid Under Asking Price |
Cupid
Replies: 5
Views: 6621
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Forum: Support Posted: Sun Apr 09, 2023 5:12 am Subject: Bid Under Asking Price |
The bid increment is ÂGBP 5.00 once the auction price reaches ÂGBP 150.00.
See:
https://www.gixen.com/blog/ebay-bid-increments/
It's also covered on the [url=https://www.gixen.com/main/faq. ... |
Topic: Upload files |
Cupid
Replies: 2
Views: 4265
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Forum: Support Posted: Fri Apr 07, 2023 12:57 pm Subject: Upload files |
Excel has the capability to save in .csv format so it can be used, it's just not so easy to use all it's features when you need to save in that format. |
Topic: \"Re-authorize Gixen\" oauth link should use my l |
Cupid
Replies: 2
Views: 4283
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Forum: Support Posted: Thu Apr 06, 2023 2:38 am Subject: \"Re-authorize Gixen\" oauth link should use my l |
I don't think that procedure exists on the German site, and in any case Gixen is registered with the US one for this purpose, so everything has to be authorised via the US site.
Since Ebay accounts ... |
Topic: New, Questions on Gixen Mirror |
Cupid
Replies: 1
Views: 13859
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Forum: Suggestions and Ideas Posted: Tue Apr 04, 2023 5:28 am Subject: New, Questions on Gixen Mirror |
As per my answer [url=https://www.gixen.com/forum/viewtopic.php?t=10913]on this recent thread;
Yes, a Gixen Mirror subscription offers the ability to schedule an unlimited number of snipes for the ... |
Topic: Maximum Snipe Limit? |
Cupid
Replies: 2
Views: 3739
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Forum: Support Posted: Mon Apr 03, 2023 4:38 am Subject: Maximum Snipe Limit? |
Gixen doesn't, but Ebay may well do, so you are best off asking them to lift that restriction. |
Topic: Gixen App - adding from Ebay Watchlist |
Cupid
Replies: 7
Views: 7981
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Forum: Support Posted: Sun Apr 02, 2023 5:00 am Subject: Gixen App - adding from Ebay Watchlist |
Unfortunately resolution is based on Ebay fixing this, so it's not under Mario's control.
In the mean time you can manually search and you can still manually add snipes. |
Topic: Fee to be paid for foreign purchase, item 185825801781 |
Cupid
Replies: 1
Views: 3335
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Forum: Support Posted: Sun Apr 02, 2023 4:03 am Subject: Fee to be paid for foreign purchase, item 185825801781 |
What target do you have set ?, The default is to place bids on the US .com site, however you can change that on the Settings page.
That said, I've never before heard of where the bid is placed havi ... |
Topic: Contingency Groups |
Cupid
Replies: 18
Views: 34369
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Forum: Support Posted: Sat Apr 01, 2023 1:00 pm Subject: Contingency Groups |
Just because one or two people don't like the way it works doesn't mean that everyone shares the same view
Absolutely, and the functionality that I would use, and others have described, was nev ... |
Topic: You are not eligible to bid on this item. |
Cupid
Replies: 13
Views: 20946
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Forum: Support Posted: Wed Mar 29, 2023 11:02 am Subject: You are not eligible to bid on this item. |
Since it would probably be regarded as currency there might be money laundering regulations that Ebay has to comply with (over a certain value).
Do you know if Ebay has ever verified your address, ... |
Topic: Note on Gixen I am out of date go to Gixen settings |
Cupid
Replies: 1
Views: 3634
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Forum: Support Posted: Wed Mar 29, 2023 10:43 am Subject: Note on Gixen I am out of date go to Gixen settings |
Is it your subscription (first section of the Settings page) or your authorisation (second section of the Settings page) that it is warning you about ?
These are very different things:
https://w ... |
Topic: Mirror subscription |
Cupid
Replies: 1
Views: 3717
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Forum: Support Posted: Wed Mar 29, 2023 3:21 am Subject: Mirror subscription |
No, an active Mirror subscription entitles you to unlimited snipes for the whole period that it covers. |
Topic: NOT WORKING |
Cupid
Replies: 2
Views: 4525
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Forum: Support Posted: Wed Mar 29, 2023 3:16 am Subject: Re: NOT WORKING |
384860877434 or 234878737543
Those two are 'Buy It Now's, so wouldn't get imported even if there wasn't an issue with Ebays' software. |
Topic: Bulk editing |
Cupid
Replies: 8
Views: 33232
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Forum: Suggestions and Ideas Posted: Wed Mar 29, 2023 3:07 am Subject: Bulk editing |
a way to export my current snips to a CSV
That's in the Export/download section nearly at the end of the the Settings page, operable if you have an active Mirror subscription. |
Topic: Some ending soon Watched auction items are not uploading |
Cupid
Replies: 10
Views: 11003
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Forum: Support Posted: Tue Mar 28, 2023 3:42 am Subject: Re: Watch list not importing |
Maybe they changed something
If they did, they haven't done so for everyone, yet, because as Mario has said, only a small percentage of Gixen users are affected, so far.
Ironically, had it chang ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 22
Views: 25200
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Forum: Support Posted: Mon Mar 27, 2023 3:16 am Subject: \"No items imported\" when there are new items in |
I'm sure Mario will fix it for everyone, once he knows what the issue is.
For that he needs to know what Ebay have changed; So he either needs them to inform him or to have examples that he can use ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 22
Views: 25200
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Forum: Support Posted: Sat Mar 25, 2023 9:41 am Subject: \"No items imported\" when there are new items in |
It shouldn't be necessary to miss any auctions as a result of this.
Snipes can always be entered manually by cutting and pasting the auction id from the Ebay site, entering your snipe amount and th ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 9237
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Forum: Support Posted: Sat Mar 25, 2023 9:35 am Subject: Isn't 6 second of offset too much? |
OK, so we're touching on a different question here:
Q: When I'm the under bidder, how much more is the winner going to have to pay ?
A: No more than one bid increment more than your bid, that's ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 9237
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Forum: Support Posted: Thu Mar 23, 2023 10:22 am Subject: Isn't 6 second of offset too much? |
Anyone can schedule a bid of any amount to be placed at any time.
The winner of an Ebay auction is always the highest accepted bid.
The winning bid of $88 22 was placed about an hour and a half ... |
Topic: \"No items imported\" when there are new items in |
Cupid
Replies: 22
Views: 25200
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Forum: Support Posted: Wed Mar 22, 2023 3:57 pm Subject: \"No items imported\" when there are new items in |
Mario is likely to pick this up more quickly if you email him the list of items that don't import from your list, as he requested.
The email address is the one for support provided on the [url=http ... |
Topic: Mirror expired |
Cupid
Replies: 2
Views: 5621
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Forum: Support Posted: Tue Mar 21, 2023 5:16 am Subject: Mirror expired |
Does using [url=https://www.gixen.com/forgotusername.php]this form provide any indication that you may have more than one Gixen account ? |
Topic: Bid not executed unknown error(3) |
Cupid
Replies: 1
Views: 4238
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Forum: Support Posted: Mon Mar 20, 2023 5:30 am Subject: Bid not executed unknown error(3) |
Mario will need to look at the details to see if it's something likely to happen again.
The best and quickest way to gain his attention is via email to the support address given on the [url=https:/ ... |
Topic: Unable to import ebay auctions |
Cupid
Replies: 2
Views: 5373
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Forum: Support Posted: Mon Mar 20, 2023 4:31 am Subject: Unable to import ebay auctions |
As per [url=https://www.gixen.com/forum/viewtopic.php?t=10905]this recent thread, Mario is requesting more examples so that he can investigate this further and have a better chance of tracking down wh ... |
Topic: Changed the ebay username |
Cupid
Replies: 2
Views: 6048
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Forum: Support Posted: Mon Mar 20, 2023 4:28 am Subject: Changed the ebay username |
Yes, this is simple to correct, all you need to do is re-authorise the Ebay account that you use in the second section of the Settings page:
https://www.gixen.com/blog/ebay-third-party-authorizatio ... |
Topic: Some ending soon Watched auction items are not uploading |
Cupid
Replies: 10
Views: 11003
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Forum: Support Posted: Sat Mar 18, 2023 10:43 am Subject: Some ending soon Watched auction items are not uploading |
Mario has been working on this today, and is asking for examples to be emailed to him on [url=https://www.gixen.com/forum/viewtopic.php?t=10900]this thread.
The best email is the one for support gi ... |
Topic: App crashes all the time (iOS) |
Cupid
Replies: 2
Views: 5183
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Forum: Support Posted: Sat Mar 18, 2023 4:47 am Subject: App crashes all the time (iOS) |
This was the position a few months back:
https://www.gixen.com/forum/viewtopic.php?t=10790
and this the most recent response:
https://www.gixen.com/forum/viewtopic.php?t=10899 |
Topic: Shipping question |
Cupid
Replies: 2
Views: 5001
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Forum: Support Posted: Sat Mar 18, 2023 4:39 am Subject: Re: Shipping question |
the one listed on ebay AU?
This is a long standing defect with the Gixen display. |
Topic: Your ebay authorization has expired or expires in less than |
Cupid
Replies: 5
Views: 9264
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Forum: Support Posted: Fri Mar 17, 2023 3:51 am Subject: Your ebay authorization has expired or expires in less than |
Yes, that would be too late.
The process of submitting a snipe takes much longer than people imagine, and starts up to couple of minutes before the auction end. Everything must be in place by then, ... |
Topic: Gixen on iPad |
Cupid
Replies: 2
Views: 6449
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Forum: Support Posted: Fri Mar 10, 2023 3:10 pm Subject: Gixen on iPad |
Is this using the web interface via a browser, and if so which one are you using ?
Does the browser have a 'zoom' function for the pages ?... If so have you tried resizing the page in your browser ... |
Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
Cupid
Replies: 4
Views: 18011
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Forum: Support Posted: Fri Mar 10, 2023 3:33 am Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED |
From your description of being able to bid manually, direct in the Ebay site, but also having your snipe bids blocked with this message, this does sound like something has changed, most likely on the ... |
Topic: Changing my password |
Cupid
Replies: 1
Views: 4868
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Forum: Support Posted: Thu Mar 09, 2023 4:02 am Subject: Changing my password |
Use the same method as if you had forgotten it:
https://www.gixen.com/forgotpassword.php |
Topic: free monthly snipes |
Cupid
Replies: 1
Views: 3679
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Forum: Support Posted: Wed Mar 01, 2023 8:01 am Subject: free monthly snipes |
Yes, it's a rolling month, so you have to wait for one of your winning snipes to be a month old before you can enter a new one.
I'd suggest using Ebay to keep tabs on them, if it were me I'd add th ... |
Topic: We're determining the winner message on eBay |
Cupid
Replies: 5
Views: 6655
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Forum: Support Posted: Tue Feb 28, 2023 5:44 pm Subject: We're determining the winner message on eBay |
I've had them the same for over 10 years, I can assure you, that's not the issue.
What you experienced is coincidence not consequence. |
Topic: We're determining the winner message on eBay |
Cupid
Replies: 5
Views: 6655
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Forum: Support Posted: Tue Feb 28, 2023 1:30 pm Subject: We're determining the winner message on eBay |
To me that sounds like an Ebay issue, just being slow to update you.
I presume you mean the offset times ? They just change the number of seconds before the auction when the bid is placed. They are ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Tue Feb 28, 2023 4:55 am Subject: Re: DESKTOP MANAGER LISTED HIGH BIDS GO TO N/A AFTER REFRESH |
bid limit can change.
In my view that's not a good idea, based on a single auction... but we are getting off the subject and into what prior research is necessary and the philosophy of sniping in g ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Mon Feb 27, 2023 4:37 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Yes, someone else posted about it, in passing, here:
https://www.gixen.com/forum/viewtopic.php?t=10889
I see that it's the auction price that is affected, not the snipe amount, I'm sorry I misun ... |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Sat Feb 25, 2023 12:38 pm Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
OK, so it's (just) a display issue in the Desktop Manager then, the underlying data is not being updated.
So your bids are still being processed correctly by the sniping software ? |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Sat Feb 25, 2023 6:41 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Are the snipe amounts that you set still correctly displayed on the web interface ? |
Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Cupid
Replies: 16
Views: 17489
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Forum: Support Posted: Sat Feb 25, 2023 5:38 am Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH |
Is it the latest version available [url=https://www.gixen.com/forum/viewtopic.php?t=10855]here that you are using ? |
Topic: Gixen stopped saving username & password |
Cupid
Replies: 1
Views: 3633
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Forum: Support Posted: Sat Feb 25, 2023 5:33 am Subject: Gixen stopped saving username & password |
This is not a function that Gixen provides.
It is your browser that is responsible for this feature, the one I use (Firefox) has nit changed in this respect.
So, this is an issue that you should ... |
Topic: Shows me as Guest on Forum sidebar when I'm logged in... |
Cupid
Replies: 1
Views: 3488
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Forum: Support Posted: Wed Feb 22, 2023 4:45 am Subject: Shows me as Guest on Forum sidebar when I'm logged in... |
That is deliberate and by design so that anyone can participate here, even if they can't log in, or those that have not even registered for a Gixen id yet. |
Topic: Can Bid page view be changed to Ending Soonest? |
Cupid
Replies: 1
Views: 3587
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Forum: Support Posted: Wed Feb 22, 2023 4:43 am Subject: Can Bid page view be changed to Ending Soonest? |
It is already in ending soonest order on the snipes web page, are you viewing it in another place else ?. |
Topic: Unable to request invoices |
Cupid
Replies: 1
Views: 3607
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Forum: Support Posted: Mon Feb 20, 2023 4:44 am Subject: Unable to request invoices |
What territory is your shipping address located in and what is your 'Target' location for bidding in the 4th, Ebay target site, section of the Settings page ?
If those are a match for where you man ... |
Topic: Being charged for multiple subscriptions? |
Cupid
Replies: 1
Views: 3502
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Forum: Support Posted: Sun Feb 19, 2023 5:37 am Subject: Being charged for multiple subscriptions? |
It's certainly possible for you to sign up multiple times for Paypal recurring payments; but generally not necessary if you have a single Gixen account.
You will also find any active recurring subs ... |
Topic: iNVALID AUTHORIZATION? |
Cupid
Replies: 1
Views: 3856
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Forum: Support Posted: Sun Feb 19, 2023 5:13 am Subject: iNVALID AUTHORIZATION? |
Did none of these recent threads help:
https://www.gixen.com/forum/viewtopic.php?t=10884
https://www.gixen.com/forum/viewtopic.php?t=10820
https://www.gixen.com/forum/viewtopic.php?t=10862
... |
Topic: Subs Status |
Cupid
Replies: 1
Views: 3821
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Forum: Support Posted: Fri Feb 17, 2023 6:21 am Subject: Subs Status |
At the bottom of the snipes page, with more information at the top of the Settings page. |
Topic: Your ebay authorization has expired or expires in less than |
Cupid
Replies: 5
Views: 9264
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Forum: Support Posted: Thu Feb 16, 2023 4:10 am Subject: Your ebay authorization has expired or expires in less than |
Did you check the second section on the 'Settings' page that this refers to and not the first ?
This is a completely different thing from your paid subscription, but Ebay expires it every 18 months ... |
Topic: Unsubscribe from recurring payments |
Cupid
Replies: 5
Views: 10561
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Forum: Support Posted: Wed Feb 15, 2023 4:14 am Subject: Unsubscribe from recurring payments |
Ah, sorry... obviously not keeping up with the times here. |
Topic: Unsubscribe from recurring payments |
Cupid
Replies: 5
Views: 10561
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Forum: Support Posted: Tue Feb 14, 2023 5:40 am Subject: Unsubscribe from recurring payments |
There are no monthly payments on Gixen, the most frequent recurring payment is yearly.
All payments to Gixen are also currently processed by Paypal, so if you've not got a Paypal account you can no ... |
Topic: Contingency Bid time limit? |
Cupid
Replies: 3
Views: 4789
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Forum: Support Posted: Tue Feb 14, 2023 5:30 am Subject: Contingency Bid time limit? |
Did you maybe edit the second item after the first had completed, if so that would be a reason for this behaviour. |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 9237
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Forum: Support Posted: Mon Feb 13, 2023 8:20 am Subject: Isn't 6 second of offset too much? |
I don't want my bid rejected because it is less than one bid increment more than the auction price, so I want my bid to go in before other snipers get a chance to raise the price to that level.
Sin ... |
Topic: Isn't 6 second of offset too much? |
Cupid
Replies: 7
Views: 9237
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Forum: Support Posted: Mon Feb 13, 2023 5:39 am Subject: Isn't 6 second of offset too much? |
With a Mirror subscription I use a default offset of 8 seconds, because that provides better outcomes for me, due to not getting caught by the bid increment rule so often.
Anything under about 20 s ... |
Topic: Upgraded But Not Working |
Cupid
Replies: 2
Views: 5242
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Forum: Support Posted: Fri Feb 10, 2023 9:07 am Subject: Upgraded But Not Working |
Normally it's done by the time you get the email notification from Paypal that the payment has been made.
If it's still not upgrading, first check that you are logging into the Gixen account for wh ... |
Topic: \"Your eBay Authorization has expired\"/Invalid A |
Cupid
Replies: 5
Views: 9004
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Forum: Support Posted: Fri Feb 10, 2023 5:22 am Subject: \"Your eBay Authorization has expired\"/Invalid A |
It's the second section entitled:
'eBay authorization status'
it's still there for me. |
Topic: Sorry, this item is already present. |
Cupid
Replies: 2
Views: 16472
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Forum: Suggestions and Ideas Posted: Tue Feb 07, 2023 7:37 am Subject: Sorry, this item is already present. |
Rather than moving the message, an alternative is to move the input fields that you type into, or as you say 'Add new snipe area'.
To do that go to the 'Input fields position' section of the 'Setti ... |
Topic: Trouble logging into and.bidding |
Cupid
Replies: 1
Views: 5518
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Forum: Support Posted: Mon Feb 06, 2023 11:29 am Subject: Trouble logging into and.bidding |
Can you be a bit more explicit about what your issue is, please ?
Is it an issue with a specific snipe, in which case can you provide the status Gixen gave that snipe, after it had completed, and t ... |
Topic: 4 out of 4 network errors last night...rubbish |
Cupid
Replies: 2
Views: 5768
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Forum: Support Posted: Mon Feb 06, 2023 11:24 am Subject: 4 out of 4 network errors last night...rubbish |
Was that all within a short timescale, or was the issue over several hours?
You seem to be the first, and so far only, one to report this recent issue. |
Topic: Shipping amount not working on certain items. |
Cupid
Replies: 11
Views: 19486
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Forum: Support Posted: Mon Feb 06, 2023 10:35 am Subject: Shipping amount not working on certain items. |
I donâÂÂt see any shipping amount on Gixen. I donâÂÂt remember ever seeing it, I always had to go to Ebay and check the shipping cost before I bid via Gixen. Where is the shipping am ... |
Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
Cupid
Replies: 1
Views: 4920
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Forum: Support Posted: Mon Feb 06, 2023 9:17 am Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS |
I'd say the same as on It's unlikely that items you've still got the option of paying for are the issue here.
Much more likely is that you agreed, sometime in the last year or so, with a seller not ... |
Topic: Why didn't I win? |
Cupid
Replies: 3
Views: 6072
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Forum: Support Posted: Fri Feb 03, 2023 5:14 pm Subject: Why didn't I win? |
Have you looked in the snipe area after lagging in here, that is where the status is posted after the auction completed. I imagine it is 'OUTBID' for these snipes ? That's always the best indication ... |
Topic: Why didn't I win? |
Cupid
Replies: 3
Views: 6072
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Forum: Support Posted: Fri Feb 03, 2023 2:37 pm Subject: Why didn't I win? |
I'm not quite understanding what amount you entered as the maximum that you were willing to pay for those auctions ?
Are you aware that Ebay will only accept bids that are at least one bid incremen ... |
Topic: resetting password |
Cupid
Replies: 1
Views: 4451
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Forum: Support Posted: Fri Feb 03, 2023 2:26 pm Subject: resetting password |
You should be able to first retrieve your username using this page:
https://www.gixen.com/forgotusername.php |
Topic: Purchasing Mirror |
Cupid
Replies: 3
Views: 6231
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Forum: Support Posted: Fri Feb 03, 2023 2:16 pm Subject: Purchasing Mirror |
I can't link to it because you need to first be logged in here with your Gixen credentials. You do that by entering your credentials at the top of the page then pushing the 'LOG IN NOW' button.
Th ... |
Topic: Purchasing Mirror |
Cupid
Replies: 3
Views: 6231
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Forum: Support Posted: Fri Feb 03, 2023 1:15 pm Subject: Purchasing Mirror |
Where are you seeing that ?
These are the options that I currently see at the top of the Settings page:
Click here to buy or extend annual mirror membership (recurring annual payment of $7.18, s ... |
Topic: Gixen bidding is way higher than starting bid. 23487220623 |
Cupid
Replies: 2
Views: 7633
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Forum: Support Posted: Thu Feb 02, 2023 7:11 am Subject: Gixen bidding is way higher than starting bid. 23487220623 |
Yes, this will be because the seller had paid for a reserve on the auction.
It doesn't seem to be possible, any more, to confirm this on the Ebay pages, after the auction has completed, except by t ... |
Topic: First time using, no bids placed. |
Cupid
Replies: 2
Views: 7220
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Forum: Support Posted: Wed Feb 01, 2023 5:01 am Subject: First time using, no bids placed. |
The purpose of sniping is to place a bid in the last few seconds of an auction.
A bid can only be placed if it's acceptable to Ebay though, I see from your screenshot that your snipe bid amount was ... |
Topic: Currency of my snipe not matching listing currency |
Cupid
Replies: 1
Views: 5346
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Forum: Support Posted: Wed Feb 01, 2023 4:28 am Subject: Currency of my snipe not matching listing currency |
Yes, snipe bid amounts are always specified by you and displayed by Gixen in the currency of the auction.
However, Gixen only ever displays the currency indicator in the 'Current bid' column. |
Topic: Relinked Gixen. Now my snipes and gixen mirror are gon |
Cupid
Replies: 2
Views: 5109
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Forum: Support Posted: Tue Jan 31, 2023 4:11 am Subject: Relinked Gixen. Now my snipes and gixen mirror are gon |
Hopefully you are able to have your Mirror subscription on the one you want to use too.
If not, you can transfer it between Gixen accounts, using the form accessed from the Settings page.
It's a ... |
Topic: ebay error when I try to relink gixen |
Cupid
Replies: 2
Views: 5251
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Forum: Support Posted: Mon Jan 30, 2023 3:47 am Subject: ebay error when I try to relink gixen |
There isn't a process that you can initiate from the Ebay side at the moment.
I think the only thing you can do if you can't get the process to work is email Mario direct at the support address pro ... |
Topic: Gixen unresponsive after login (desktop) |
Cupid
Replies: 3
Views: 6291
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Forum: Support Posted: Sun Jan 29, 2023 9:43 am Subject: Gixen unresponsive after login (desktop) |
I wouldn't regard 52 as an excessive number of snipes. It would only be when it got to over 200 I'd start thinking that might be part of the issue. |
Topic: Gixen unresponsive after login (desktop) |
Cupid
Replies: 3
Views: 6291
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Forum: Support Posted: Sun Jan 29, 2023 7:29 am Subject: Gixen unresponsive after login (desktop) |
You seem to be the only one reporting this as an issue right now... so it might be more of an issue with your ISP than with the site itself.
Are there any other websites that appear to be running s ... |
Topic: ebauy Authoriation Expire Notice |
Cupid
Replies: 2
Views: 6235
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Forum: Support Posted: Sun Jan 29, 2023 7:26 am Subject: ebauy Authoriation Expire Notice |
Yes, for the benefit of others, this message refers to the second section of the Settings page, not the first. |
Topic: Password reset code |
Cupid
Replies: 1
Views: 5499
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Forum: Support Posted: Sun Jan 29, 2023 7:24 am Subject: Password reset code |
According to this page:
https://www.gixen.com/forgotpassword.php
it should be a link.
Can you not just select the link in the email ? |
Topic: Don’t cancel the 3rd contingency bid if the 2nd bid loses |
Cupid
Replies: 4
Views: 21268
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Forum: Suggestions and Ideas Posted: Sun Jan 29, 2023 6:41 am Subject: Don’t cancel the 3rd contingency bid if the 2nd bid loses |
broken link
I fixed that for you.
My view (in agreement with you) is that this type of group should, most usefully, be implemented as:
The first auction determines whether all the rest are bi ... |
Topic: Compete against myself |
Cupid
Replies: 1
Views: 5389
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Forum: Support Posted: Fri Jan 27, 2023 5:32 am Subject: Compete against myself |
This is more a question about how Ebay works, Gixen works the way it does because if that.
Gixen places the bid you request it to at the time you request via the offset that you choose.
On Ebay ... |
Topic: Will eBay's \"Max Bid Limit\" affect Gixen's au |
Cupid
Replies: 2
Views: 5093
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Forum: Support Posted: Wed Jan 25, 2023 4:47 am Subject: Will eBay's \"Max Bid Limit\" affect Gixen's au |
OK good,
So, just for the benefit of others, I assume that the answer that you found confirms that you can indeed set a snipe at any amount above that which you've already bid manually and that doe ... |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 8623
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Forum: Support Posted: Tue Jan 24, 2023 4:58 am Subject: Gixen Button not showing up in Ebay |
Please can you report these issues on the thread that Keith monitors to provide support here:
https://www.gixen.com/forum/viewtopic.php?t=8659
.. and yes, always mention the browser and if possi ... |
Topic: unable to re-link ebay says ip address changed but not by m |
Cupid
Replies: 3
Views: 5652
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Forum: Support Posted: Tue Jan 24, 2023 4:53 am Subject: unable to re-link ebay says ip address changed but not by m |
If you've already tried the suggestions that Mario provided above, then I think your next step is to email him direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Co ... |
Topic: New Gixen Desktop Manager |
Cupid
Replies: 1
Views: 4075
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Forum: Support Posted: Tue Jan 24, 2023 4:49 am Subject: New Gixen Desktop Manager |
I think that, perhaps, in order to prevent Microsoft software from flagging up other software like this, these days, you might have to register the software with them and go through an accreditation p ... |
Topic: Support for UTF8 charachter encodiing |
Cupid
Replies: 1
Views: 13781
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Forum: Suggestions and Ideas Posted: Tue Jan 24, 2023 4:40 am Subject: Support for UTF8 charachter encodiing |
I noticed it right from the early days of the site, nearly 20 years ago, but it's never caused me an issue.
I think the issue may actually relate to what the database can handle, and if that's the ... |
Topic: I don't know how to pay for the item |
Cupid
Replies: 1
Views: 3864
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Forum: Support Posted: Mon Jan 23, 2023 4:52 am Subject: I don't know how to pay for the item |
Make sure that you are logging into Ebay with the same Ebay id that you have authorised in the second section of the Gixen Settings page as the one to bid on.
Once you've done that, if you still ca ... |
Topic: Mirror List Empty |
Cupid
Replies: 2
Views: 4463
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Forum: Support Posted: Sat Jan 21, 2023 7:23 am Subject: Mirror List Empty |
Are your items in Groups?
If so, this is what you should expect because Grouped snipes are never Mirrored, due to the mutually exclusive demands of requiring both that you would have to cancel bids ... |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 8122
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Forum: Support Posted: Thu Jan 19, 2023 1:17 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
OK, I've added a link to this thread at the bottom of the support thread that I referenced above.
Please monitor that thread to see if Keith is able to assist with this. |
Topic: Gixen Autosnipe (Firefox/Chrome/Safari) |
Cupid
Replies: 82
Views: 1141052
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Forum: Announcements Posted: Thu Jan 19, 2023 1:14 pm Subject: Gixen Autosnipe (Firefox/Chrome/Safari) |
On this thread it is being reported that there's unhelpful interaction between the Firefox plug-in and the LOGOUT feature of the website interface:
https://www.gixen.com/forum/viewtopic.php?t=10852 |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 8122
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Forum: Support Posted: Thu Jan 19, 2023 12:51 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Yes, I know you can set it on the website, it doesn't revert for me, but then, as I say, I don't use the browser plug-in/extension...
What I was talking about is trying to set the default within t ... |
Topic: History button in Web version not working |
Cupid
Replies: 6
Views: 6000
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Forum: Support Posted: Thu Jan 19, 2023 12:28 pm Subject: History button in Web version not working |
Yes, I did try this yesterday... and it was as described here... but I had to go out before I could do much investigation.
As you say, it looks like Mario fixed the issue in the mean time. |
Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
Cupid
Replies: 7
Views: 8122
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Forum: Support Posted: Thu Jan 19, 2023 12:21 pm Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu |
I don't personally use the browser plug-ins... but I do remember some discussion of there being a Settings option within it... can you find one that allows you to set your default offset ?
I'm wond ... |
Topic: Automated reminder of eBay authorization expiration |
Cupid
Replies: 1
Views: 13116
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Forum: Suggestions and Ideas Posted: Thu Jan 19, 2023 11:55 am Subject: Automated reminder of eBay authorization expiration |
Which interface do you use to enter your snipes ?
The web interface does warn you with 10 days to go before expiry. |
Topic: New User: ENDED (AUCTION END TIME CHANGED) |
Cupid
Replies: 2
Views: 4256
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Forum: Support Posted: Wed Jan 18, 2023 8:16 am Subject: New User: ENDED (AUCTION END TIME CHANGED) |
Without an auction number I can't really say.
Sellers are permitted to end auctions early for a number of reasons.
Generally it's the bids page that you want to look at to see exactly what happe ... |
Topic: Gixen \"NETWORK ERROR\", Missed bid |
Cupid
Replies: 4
Views: 5874
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Forum: Support Posted: Mon Jan 16, 2023 8:05 am Subject: Gixen \"NETWORK ERROR\", Missed bid |
I very much doubt that the auctions ending simultaneously caused the issue, and. thinking about it, Grouped snipes are never Mirrored anyway, since snipes can not be reliably cancelled on a cross serv ... |
Topic: Gixen \"NETWORK ERROR\", Missed bid |
Cupid
Replies: 4
Views: 5874
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Forum: Support Posted: Mon Jan 16, 2023 7:21 am Subject: Gixen \"NETWORK ERROR\", Missed bid |
I presume this was not a mirrored snipe, so you only had the main server working to place the bid for you ?
FYI, items in groups do need to be finishing at least a couple of minutes apart for the s ... |
Topic: Ads |
Cupid
Replies: 2
Views: 18922
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Forum: Suggestions and Ideas Posted: Sun Jan 15, 2023 12:54 pm Subject: Ads |
The advertising is suppressed, by default, on the snipe pages for users with an active Mirror subscription.
I agree that inappropriate Ads should be reported, to the provider of those Ads. |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 8623
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Forum: Support Posted: Sun Jan 15, 2023 6:59 am Subject: Gixen Button not showing up in Ebay |
Keith has [url=https://www.gixen.com/forum/viewtopic.php?t=8659]now reported that he investigated the issue with the Chrome version and the fixed version is now in the process of being validated. |
Topic: No eMail notifications from Gixen since mid December? |
Cupid
Replies: 3
Views: 4931
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Forum: Support Posted: Fri Jan 13, 2023 8:51 am Subject: No eMail notifications from Gixen since mid December? |
Something has been happening recently with emails as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10829]here ?
Perhaps your issue is related to the changes made as a result of that rep ... |
Topic: Gixen Button not showing up in Ebay |
Cupid
Replies: 8
Views: 8623
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Forum: Support Posted: Fri Jan 13, 2023 8:47 am Subject: Gixen Button not showing up in Ebay |
Which browser are you using ?
If it's Chrome, perhaps this is the same issue as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10843]here ? |
Topic: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic |
Cupid
Replies: 2
Views: 4354
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Forum: Support Posted: Fri Jan 13, 2023 8:44 am Subject: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic |
Generally the thread for Autosnipe support is:
https://www.gixen.com/forum/viewtopic.php?t=8659 |
|