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  Topic: Settings is kicking me to Login Page?
Cupid

Replies: 1
Views: 10

PostForum: Support   Posted: Wed Nov 29, 2023 9:19 am   Subject: Settings is kicking me to Login Page?
Is the error message always 'Session expired...', even if you select the Settings button as soon as you log in ?
  Topic: lost a bid which i was highest
Cupid

Replies: 1
Views: 11

PostForum: Support   Posted: Wed Nov 29, 2023 4:35 am   Subject: lost a bid which i was highest
What was the auction number and what was the status that Gixen gave the snipe after that auction had completed ?
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 85

PostForum: Support   Posted: Wed Nov 29, 2023 4:31 am   Subject: Bid but it didn\'t do anything
Thanks for coming back to let us know that you managed to resolve this issue.
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 85

PostForum: Support   Posted: Mon Nov 27, 2023 12:54 pm   Subject: Bid but it didn\'t do anything
OK, you need to renew your authorisation on the Settings page.

There is more guidance on that here:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Bid but it didn\'t do anything
Cupid

Replies: 6
Views: 85

PostForum: Support   Posted: Mon Nov 27, 2023 12:05 pm   Subject: Bid but it didn\'t do anything
On the snipes page what is in the status column for this snipe ?
  Topic: gixen say i win but ebay not registering the win 2 me .twic
Cupid

Replies: 1
Views: 90

PostForum: Support   Posted: Mon Nov 27, 2023 5:28 am   Subject: gixen say i win but ebay not registering the win 2 me .twic
Hi Dave,

Both auctions were won with snipe bids, and Gixen only ever reports that you won an auction if it first successfully managed to place a bid. So the balance of probabilities here is that Gi ...
  Topic: Gixen refused your password
Cupid

Replies: 27
Views: 2643

PostForum: Support   Posted: Thu Nov 23, 2023 3:43 am   Subject: Gixen refused your password
I STILL cannot log in!

Have you also deleted the cookie as Mario recommended earlier in this thread ?

Have you also tried a different browser and/or a different computer ?

If so, the next thi ...
  Topic: Gixen is not accessible on my laptop, works on cellphone
Cupid

Replies: 5
Views: 434

PostForum: Support   Posted: Tue Nov 21, 2023 5:17 am   Subject: Gixen is not accessible on my laptop, works on cellphone
squarebottomtexas Should I cancel the program and set gixen up again?

No, don't do that, it's not guaranteed to resolve your issue anyway, particularly if you use the same browser and computer.
...
  Topic: Gixen refused your password
Cupid

Replies: 27
Views: 2643

PostForum: Support   Posted: Tue Nov 21, 2023 5:05 am   Subject: Re: Cannot log in Nothing works
Forgotten and cannot retr please email me my old username that was fully paid up

You can get this outcome manually yourself, from:

https://www.gixen.com/main/register.php

That is by clicking ...
  Topic: Error: entered too late into Gixen...
Cupid

Replies: 3
Views: 463

PostForum: Support   Posted: Mon Nov 20, 2023 4:15 am   Subject: Error: entered too late into Gixen...
How can I avoid having the same thing happen?

As per Gixen now notifies users of expired authorizations both with a displayed warning message and also with an email.

However if you are also like ...
  Topic: legacy memer yet need to update ebay pw
Cupid

Replies: 2
Views: 279

PostForum: Support   Posted: Sun Nov 19, 2023 5:55 am   Subject: legacy memer yet need to update ebay pw
Yes, as Steve says, Gixen doesn't ever have access to your Ebay password, and hence never uses it.

However, if you change it on their site they also revoke the authorisation that Gixen has to place ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 712

PostForum: Support   Posted: Sat Nov 18, 2023 3:53 pm   Subject: Keep getting logged out of Gixen when I submit a bid
I removed that link, because it has your credentials in it.

I'll send it to Mario, via email, so that he has it.

It might be an idea to now change your Gixen id password, as posting that on a pu ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 712

PostForum: Support   Posted: Sat Nov 18, 2023 2:46 pm   Subject: Keep getting logged out of Gixen when I submit a bid
OK, well this isn't happening for all items, for all users, so since a few odd things have occurred since Mario upgraded the infrastructure of he web interface, so he's especially interested in sortin ...
  Topic: Keep getting logged out of Gixen when I submit a bid
Cupid

Replies: 9
Views: 712

PostForum: Support   Posted: Sat Nov 18, 2023 10:07 am   Subject: Keep getting logged out of Gixen when I submit a bid
It's most likely related to the upgrade to PHP 8 as currently under discussion on this thread:

https://www.gixen.com/forum/viewtopic.php?t=11077

since similar occurrences seem to have happened d ...
  Topic: High value bid confor,atopm
Cupid

Replies: 3
Views: 378

PostForum: Support   Posted: Wed Nov 15, 2023 2:31 pm   Subject: High value bid confor,atopm
Oh, well that's new to me then.

Perhaps email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]contact page (include your Gixen id), if it's something he ...
  Topic: High value bid confor,atopm
Cupid

Replies: 3
Views: 378

PostForum: Support   Posted: Wed Nov 15, 2023 10:48 am   Subject: High value bid confor,atopm
That's on Ebay I presume ?

If so, that's a question best asked on their user forum, rather than this one, or by contacting their Customer Support.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 1
Views: 319

PostForum: Support   Posted: Wed Nov 15, 2023 10:44 am   Subject: INVALID AUTHORIZATION
Your authorization is a different thing from your subscription.

You can update your authorisation using the second section of the Settings page.

There are more details to help you here:

https ...
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 877

PostForum: Support   Posted: Wed Nov 15, 2023 7:21 am   Subject: Bug when adding an offer
Please send the .csv file to Mario at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 877

PostForum: Support   Posted: Tue Nov 14, 2023 2:34 pm   Subject: Bug when adding an offer
is not working

Can you be a bit more explicit about in what sense it isn't working ?

Which import are you referring to and are you receiving any error messages that you can quote ?
  Topic: Legacy version of Gixen?
Cupid

Replies: 6
Views: 659

PostForum: Support   Posted: Tue Nov 14, 2023 11:11 am   Subject: Legacy version of Gixen?
My guess is that the upgrade of the PHP infrastructure used by the site has forced the retirement of the legacy interface.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 877

PostForum: Support   Posted: Tue Nov 14, 2023 9:31 am   Subject: Bug when adding an offer
believe I fixed it.

Yes, I can confirm that you've fixed it, thanks Mario.
  Topic: Bug when adding an offer
Cupid

Replies: 11
Views: 877

PostForum: Support   Posted: Tue Nov 14, 2023 4:46 am   Subject: Bug when adding an offer
Yes, I agree, I get a blank snipes area when I try to add that one, and have to use the 'Refresh' button to get the display of the ones I've already scheduled back.

That one won't add at all, very ...
  Topic: account blocked
Cupid

Replies: 1
Views: 299

PostForum: Support   Posted: Mon Nov 13, 2023 2:43 pm   Subject: account blocked
I'd recommend contacting Mario direct, via email, about that.

He can be contacted at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

It's possible t ...
  Topic: Gixen app not adding listings but the website does
Cupid

Replies: 6
Views: 578

PostForum: Support   Posted: Mon Nov 13, 2023 2:39 pm   Subject: Gixen app not adding listings but the website does
Are you trying to import a list from your Ebay account ?

If so I recommend checking that your authorisation, administered from the second section on the Settings page, is still current.

In any ...
  Topic: Gixen app not adding listings but the website does
Cupid

Replies: 6
Views: 578

PostForum: Support   Posted: Mon Nov 13, 2023 4:07 am   Subject: Gixen app not adding listings but the website does
Presumably you mean a mobile App ?

If so which operating system is your mobile running ?
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 7385

PostForum: Support   Posted: Sun Nov 12, 2023 8:18 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
As Mario mentioned in the post before yours, in order for him to pursue this with Ebay, because it's on their side that the bids get rejected, he really needs some evidence that the Ebay site will acc ...
  Topic: Login Problem
Cupid

Replies: 1
Views: 304

PostForum: Support   Posted: Sat Nov 11, 2023 11:13 am   Subject: Login Problem
First check your spam folders in your email account to see if it's got blocked there.

If that doesn't lead to a solution please email Mario direct at the support address provided on the [url=https: ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Thu Nov 09, 2023 9:24 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
It is looking like a common factor in these reports might be Windows 7.
  Topic: Enter payment before bidding
Cupid

Replies: 3
Views: 445

PostForum: Support   Posted: Wed Nov 08, 2023 1:33 pm   Subject: Enter payment before bidding
Well, I'm not certain there won't be some related issue, of course.

However, please note that Gixen does not use the same, web page based, interface that you do, to place your snipe. The permission ...
  Topic: Enter payment before bidding
Cupid

Replies: 3
Views: 445

PostForum: Support   Posted: Wed Nov 08, 2023 12:40 pm   Subject: Enter payment before bidding
They have asked for a payment method on offers for a while now.

In that case all it means is that the payment is processed as soon as the seller accepts the offer.

There's no reason to presume i ...
  Topic: Watch list not importing
Cupid

Replies: 2
Views: 536

PostForum: Support   Posted: Mon Nov 06, 2023 10:12 am   Subject: Watch list not importing
Yes, Gixen only imports auctions, that can be sniped.

'Buy It Now' only items never get imported, because they are not items that can be sniped with a last minute bid.
  Topic: Bug? Gixen status says won by mirror, eBay says didn't win
Cupid

Replies: 1
Views: 1340

PostForum: Support   Posted: Wed Nov 01, 2023 2:07 pm   Subject: Bug? Gixen status says won by mirror, eBay says didn't win
Is there any more information on the Mirror tab ?

Presumably you had a larger offset on Mirror than on Main ?

It certainly looks like Gixen should have received an 'Outbid' response from Ebay.
  Topic: Cannot re-authorise Ebay account
Cupid

Replies: 3
Views: 762

PostForum: Support   Posted: Wed Nov 01, 2023 10:25 am   Subject: Cannot re-authorise Ebay account
Glad you got it sorted by logging yourself out of Ebay before using the process again.

Yes, generally you can't post links in this forum (without having a dedicated forum posting account). That is ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 32
Views: 25826

PostForum: Support   Posted: Mon Oct 30, 2023 1:07 pm   Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
ebay will not answer on external issues.
...
I cannot contact them for non ebay tools.

It is not a general Gixen issue. Certainly Mario can raise it with Ebay, when he has examples of accounts a ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 32
Views: 25826

PostForum: Support   Posted: Mon Oct 30, 2023 3:35 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Have you tried contacting Ebay customer support, because, as noted, all restrictions are imposed by Ebay, not Gixen ?
  Topic: Cannot re-authorise Ebay account
Cupid

Replies: 3
Views: 762

PostForum: Support   Posted: Fri Oct 27, 2023 9:08 am   Subject: Cannot re-authorise Ebay account
The process should look like the images in this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/

and does involve logging into [url=https://www.ebay.com/]ebay.com before confirm ...
  Topic: eBay password hacked
Cupid

Replies: 4
Views: 925

PostForum: Support   Posted: Wed Oct 25, 2023 3:38 am   Subject: eBay password hacked
You never give your Ebay password to Gixen, the authorisation that you give for Gixen to bid on your behalf is done via Ebay.com.

It is therefore impossible for anyone to ever obtain your Ebay pass ...
  Topic: re-link my account - takes me to .com not .co.uk
Cupid

Replies: 1
Views: 446

PostForum: Support   Posted: Sun Oct 22, 2023 1:20 pm   Subject: re-link my account - takes me to .com not .co.uk
I am also a UK resident,

Ebay accounts are global, you always re-authorise via ebay.com, it is not affected by your target setting and once authorised it does not matter what your target is it will ...
  Topic: Bulk Editing
Cupid

Replies: 3
Views: 1066

PostForum: Support   Posted: Sat Oct 21, 2023 5:08 am   Subject: Bulk Editing
Have you investigated using .csv uploads, either via the Settings page here or via the Gixen Desktop Manager ?
  Topic: Multi-win not showing all groups
Cupid

Replies: 1
Views: 489

PostForum: Support   Posted: Fri Oct 20, 2023 2:54 am   Subject: Multi-win not showing all groups
Yes, you are right, Multi Win Groups are only functional for the first 10 Regular Groups.
  Topic: my eBay authorization to Gixen has been revoked (Expired)
Cupid

Replies: 3
Views: 1277

PostForum: Support   Posted: Wed Oct 18, 2023 1:19 pm   Subject: my eBay authorization to Gixen has been revoked (Expired)
It's the second section on the Settings page, entitled 'eBay authorization status:'

It has two links in it, the first to renew the authorisation the second to remove the authorization from Gixen.
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 1416

PostForum: Support   Posted: Mon Oct 09, 2023 7:30 am   Subject: GIXEN did not place my bid and I lost the item!
Not sold.

As a status of a Gixen snipe, displayed on the Gixen web interface ? That's not one I've ever seen before.
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 1416

PostForum: Support   Posted: Sun Oct 08, 2023 5:17 pm   Subject: GIXEN did not place my bid and I lost the item!
If the reason given for the failure is the authorization, renew it anyway.

There can be other reasons why Ebay revokes the authorisation early, without informing Gixen.

What exactly was the sta ...
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 1416

PostForum: Support   Posted: Sun Oct 08, 2023 1:14 pm   Subject: GIXEN did not place my bid and I lost the item!
It is called 'eBay authorization status' the renewal process is described, with pictures, in this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Login
Cupid

Replies: 1
Views: 763

PostForum: Support   Posted: Fri Oct 06, 2023 2:25 pm   Subject: Login
Are you aware that Gixen credentials are entirely separate from Ebay ones ?

So, changing your Ebay password doesn't change anything with respect to your Gixen credentials, indeed for security it is ...
  Topic: Difference btw last bid and wining bid
Cupid

Replies: 1
Views: 1004

PostForum: Support   Posted: Fri Oct 06, 2023 4:14 am   Subject: Difference btw last bid and wining bid
On Ebay the highest accepted bid always wins.

However, Ebay also has bid increment rules, whereby they will not accept any bid that is less than one bid increment more than the current auction pric ...
  Topic: Suggestion: Remove the login delay entirely for paid users
Cupid

Replies: 4
Views: 5990

PostForum: Suggestions and Ideas   Posted: Tue Oct 03, 2023 5:32 am   Subject: Suggestion: Remove the login delay entirely for paid users
It would be useful if contributors to this thread could be a bit more specific about how many snipes they have scheduled and what updates they are performing because:

Too slow to perform any action ...
  Topic: Purchased Chunk but none shown available
Cupid

Replies: 1
Views: 670

PostForum: Support   Posted: Fri Sep 29, 2023 3:28 am   Subject: Purchased Chunk but none shown available
Yes you should be able to enable chunks from there.

If not, please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page with details of bo ...
  Topic: Gixen mirror service not applied to my account
Cupid

Replies: 1
Views: 656

PostForum: Support   Posted: Fri Sep 29, 2023 3:22 am   Subject: Gixen mirror service not applied to my account
You should have a reference to the Gixen id that it was applied to in the acknowledgement that you received.

However, you can also find all the Gixen usernames associated with an email address usin ...
  Topic: Feature requestl: Place bid only if I'm not the first bidd
Cupid

Replies: 1
Views: 841

PostForum: Suggestions and Ideas   Posted: Thu Sep 28, 2023 3:04 am   Subject: Feature requestl: Place bid only if I'm not the first bidd
I understand this request and the thinking behind it.

I would just like to point out that the implication of such a strategy is that you would never win such an item at the starting price, because ...
  Topic: Negative balance for pay as you go - how to pay?
Cupid

Replies: 3
Views: 976

PostForum: Support   Posted: Mon Sep 25, 2023 2:30 pm   Subject: Negative balance for pay as you go - how to pay?
In that case it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please include your Gixen id and a short explana ...
  Topic: GIXEN did not place my bid and I lost the item!
Cupid

Replies: 7
Views: 1416

PostForum: Support   Posted: Mon Sep 25, 2023 11:57 am   Subject: GIXEN did not place my bid and I lost the item!
Ebay automatically revokes authorisations older than 18 months, or when you change any credentials on their site.

You can renew it using the second section of the Settings page after logging in her ...
  Topic: Negative balance for pay as you go - how to pay?
Cupid

Replies: 3
Views: 976

PostForum: Support   Posted: Mon Sep 25, 2023 10:57 am   Subject: Negative balance for pay as you go - how to pay?
You'll find the payment options at the top of the Settings page.

You get there by logging in here and then pressing the 'SETTINGS' button below the standard options but above the MAIN and MIRROR ta ...
  Topic: i cannot login anymore.
Cupid

Replies: 1
Views: 798

PostForum: Support   Posted: Mon Sep 25, 2023 10:50 am   Subject: i cannot login anymore.
You can discover all the Gixen usernames associated with an email address using [url=https://www.gixen.com/forgotusername.php]this form

You can get a reset password message sent using [url=https:// ...
  Topic: Can't do anything Bunch of Dots Going Round and Round in a
Cupid

Replies: 1
Views: 765

PostForum: Support   Posted: Sun Sep 24, 2023 4:00 am   Subject: Can't do anything Bunch of Dots Going Round and Round in a
Most often that's due to not having an active Mirror subscription (which, as one of its advantages, removes the default adverts in the logged in areas), but also having an active ad/google blocker, wh ...
  Topic: Confusion about group bidding- need clarification
Cupid

Replies: 1
Views: 1146

PostForum: Support   Posted: Sun Sep 24, 2023 3:55 am   Subject: Re: Confusion about group bidding- need clarification
Yes, your issue will be down to the auctions all ending simultaneously. The advice that there should be a a 2-minute gap still stands.

Please can you provide a link to:

a more recent update sta ...
  Topic: payment not shown, no bid
Cupid

Replies: 1
Views: 711

PostForum: Support   Posted: Sat Sep 23, 2023 4:01 am   Subject: payment not shown, no bid
For issues with subscriptions and payments please contact Mario direct via email at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please always inclu ...
  Topic: Making people wait 60 seconds before accessing account
Cupid

Replies: 243
Views: 1240047

PostForum: Suggestions and Ideas   Posted: Fri Sep 22, 2023 2:25 pm   Subject: Making people wait 60 seconds before accessing account
Please don't try to goad, or escalate arguments.

Constructive criticism is fine, and also suggestions in the [url=https://www.gixen.com/forum/viewforum.php?f=3]relevant area.

Insulting other use ...
  Topic: login issues here at Gixen
Cupid

Replies: 1
Views: 785

PostForum: Support   Posted: Wed Sep 20, 2023 3:14 am   Subject: login issues here at Gixen
Hmm,

That's certainly a puzzle, using exactly the same piece of software on different devices and one working the other not.

I think if it were me I'd keep looking for another difference between ...
  Topic: Reserve not met
Cupid

Replies: 1
Views: 767

PostForum: Support   Posted: Tue Sep 19, 2023 12:39 pm   Subject: Reserve not met
OK, so first please read [url=https://www.gixen.com/forum/viewtopic.php?t=9688]this thread regarding Gixens' handling of bids above the Buy It Now price.

A seller can choose a reserve amount at the ...
  Topic: Problem on importing watchlist
Cupid

Replies: 4
Views: 1192

PostForum: Support   Posted: Mon Sep 18, 2023 2:04 pm   Subject: Problem on importing watchlist
Ah, I see, yes that is helpful, perhaps Mario can now investigate if there are differences in the implementation of these.

I imagine that it's always performed server side, but I can also believe t ...
  Topic: ebay sniper
Cupid

Replies: 1
Views: 726

PostForum: Impressions   Posted: Sat Sep 16, 2023 3:00 am   Subject: ebay sniper
For devices running the Windows operating system there is the [url=https://www.gixen.com/forum/viewtopic.php?t=8703]Gixen Desktop Manager.
  Topic: Account unlinked from Gixen right before auction end
Cupid

Replies: 2
Views: 867

PostForum: Support   Posted: Fri Sep 15, 2023 3:53 am   Subject: Account unlinked from Gixen right before auction end
Had you done anything with respect to your credentials on Ebay ? e.g update password or userneme.

If so that will generally get the authorisation revoked by them, and Gixen does not receive notific ...
  Topic: Unlimited watchlist items
Cupid

Replies: 1
Views: 783

PostForum: Support   Posted: Thu Sep 14, 2023 10:06 am   Subject: Unlimited watchlist items
How many snipes are you likely to have scheduled at any one time ?

There is a .csv file upload tool, but it shouldn't be abused, so any more than several hundred and you might want to seek the perm ...
  Topic: Gixen renewal how do I stop it
Cupid

Replies: 1
Views: 753

PostForum: Support   Posted: Fri Sep 08, 2023 3:15 am   Subject: Gixen renewal how do I stop it
To cancel any automated payment you need to log into the Paypal account where that is set up, find the payment there and delete it.

What issue are you having with renewing your authorisation using ...
  Topic: Problem on importing watchlist
Cupid

Replies: 4
Views: 1192

PostForum: Support   Posted: Fri Sep 08, 2023 3:01 am   Subject: Problem on importing watchlist
There used to be a problem with importing things that you'd already placed a bid on, is that ever the case with any of these ?

Also have you noticed any pattern to what is not imported ?

For ins ...
  Topic: Import WL and GL blocks
Cupid

Replies: 1
Views: 766

PostForum: Suggestions and Ideas   Posted: Fri Sep 08, 2023 2:43 am   Subject: Import WL and GL blocks
It shouldn't take an hour to remove 300 snipes, though I can imagine it would if you deleted them one by one.

Are you aware that many snipes can be deleted at once, using the web interface, by firs ...
  Topic: Error -4391 for reauthorization
Cupid

Replies: 10
Views: 4193

PostForum: Support   Posted: Wed Sep 06, 2023 4:30 pm   Subject: Error -4391 for reauthorization
Yes, I understand you are trying to re-authoorise using the second section on the Settings page.

I'm trying to find out where in that process is it failing for you ?

Authorisation can be revoked ...
  Topic: Error -4391 for reauthorization
Cupid

Replies: 10
Views: 4193

PostForum: Support   Posted: Wed Sep 06, 2023 4:26 pm   Subject: Error -4391 for reauthorization
Can you give more details as to exactly when in the process this is happening ?

Is it as soon as you are directed towards Ebay, while you are being sent back to Gixen, or at some other point in the ...
  Topic: Down three times in ~5 weeks?
Cupid

Replies: 2
Views: 10617

PostForum: Support   Posted: Wed Sep 06, 2023 2:59 am   Subject: Down three times in ~5 weeks?
I have only seen the one report recently:

https://www.gixen.com/forum/viewtopic.php?t=11002

which looks like a temporary Domain Name Server issue, only regarding affecting the web interface, not ...
  Topic: CSV Upload: 'Invalid file.'
Cupid

Replies: 3
Views: 5627

PostForum: Support   Posted: Tue Sep 05, 2023 3:26 am   Subject: CSV Upload: 'Invalid file.'
For that it's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. He's more likely to pick that up quickly.

Please alw ...
  Topic: Viewing Bid Groups?
Cupid

Replies: 1
Views: 5387

PostForum: Support   Posted: Tue Sep 05, 2023 3:07 am   Subject: Viewing Bid Groups?
Are you using the desktop web browser interface ?

On that the Group number is displayed on the left hand side in the 'eBay Item Number' column, below the auction number, in the same field as the of ...
  Topic: Can I bid on all my gixen watchlist at once with one price?
Cupid

Replies: 1
Views: 5429

PostForum: Support   Posted: Tue Sep 05, 2023 2:52 am   Subject: Can I bid on all my gixen watchlist at once with one price?
The only way to do that, at the moment, would be to upload a .csv file with all the snipes in it that had the amount field populated the same. That feature is available in the Tools menu.

I would t ...
  Topic: Deleting past bids
Cupid

Replies: 1
Views: 5441

PostForum: Support   Posted: Sun Sep 03, 2023 3:13 am   Subject: Deleting past bids
Yes, there is also a 'PURGE OLD' button at the top of the page which deletes all the snipes for which the auctions have now ended.

If you do want to select certain ones, you can also the use the re ...
  Topic: Eligibility to bid
Cupid

Replies: 2
Views: 5614

PostForum: Support   Posted: Thu Aug 31, 2023 2:43 am   Subject: Eligibility to bid
Or you could ask the seller directly what restrictions they put on their auctions that would cause bids to be rejected.
  Topic: Won an auction at more than $ 30.00 over my maximum bid.
Cupid

Replies: 3
Views: 5729

PostForum: Support   Posted: Mon Aug 28, 2023 1:42 pm   Subject: Won an auction at more than $ 30.00 over my maximum bid.
I'd recommend the use of the 'REFRESH' button to be able to check that your snipe is set up as intended.

Use of browser 'Back' and 'Forward' buttons is less likely to achieve the desired results.
  Topic: About bid priority
Cupid

Replies: 4
Views: 5650

PostForum: Support   Posted: Sun Aug 27, 2023 8:32 am   Subject: Re: About bid priority
Does the offset refer to the bid amount?... Is the offset different from the bid amount?

The offset is the amount of time, in seconds, before the auction end that the bid is to be placed on Ebay.
...
  Topic: About bid priority
Cupid

Replies: 4
Views: 5650

PostForum: Support   Posted: Sun Aug 27, 2023 6:40 am   Subject: Re: About bid priority
This:

there is no priority by input order

So the outcome is random in your scenario, if they both have the same offset.

If they have different offsets the one with the larger one will win bec ...
  Topic: Gixen not refreshing auction data, not eligible to bid
Cupid

Replies: 1
Views: 5486

PostForum: Support   Posted: Tue Aug 22, 2023 3:13 am   Subject: Re: Gixen not refreshing auction data, not eligible to bid
When you say:

not refreshing auction data

what do you mean exactly, the time to the finish, or just the price?... because the price is only updated periodically, not in real time. That is the ma ...
  Topic: How Do I Pay for annual subscription?
Cupid

Replies: 1
Views: 5501

PostForum: Support   Posted: Mon Aug 21, 2023 12:43 pm   Subject: How Do I Pay for annual subscription?
All the options are available at the top of the Settings page.

Although about a different subject, this blog post has images of how to get there:

https://www.gixen.com/blog/ebay-third-party-auth ...
  Topic: Ebay normal bidding pre-pay info now required before biddin
Cupid

Replies: 4
Views: 6016

PostForum: Suggestions and Ideas   Posted: Sun Aug 20, 2023 2:49 pm   Subject: Ebay normal bidding pre-pay info now required before biddin
N.B. Gixen does not use the website interface to submit your bids.

That is why it just needs your permission to place bids, not your password.
  Topic: Won an auction... But at a higher price than my max amount?
Cupid

Replies: 2
Views: 6130

PostForum: Support   Posted: Sun Aug 20, 2023 3:57 am   Subject: Won an auction... But at a higher price than my max amount?
I agree that is very odd.

What is the id of the Gixen account that you used to set up this snipe ? Is it 'Sevenpillardeals' ?

Do you have a mirror subscription?, Both of those bids are registere ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 6460

PostForum: Support   Posted: Fri Aug 18, 2023 5:30 am   Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Yes, clearly making an excuse as to why they told you the wrong figure for the reserve.

A seller is not required to tell you what the reserve is if you ask them... and are quite at liberty to refus ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 6460

PostForum: Support   Posted: Thu Aug 17, 2023 4:22 pm   Subject: Re: Reserve price
With all due respect...,I would have had to pay that $600

No, as I said:

the most that you will ever have to pay is the higher of the reserve amount and one bid increment more than the next hig ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 6460

PostForum: Support   Posted: Thu Aug 17, 2023 1:50 pm   Subject: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Well, yes, that is the problem with lying about things like that... you get found out... and now that seller has a buyer that does not trust them.

That is not a great start for a transaction where ...
  Topic: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
Cupid

Replies: 7
Views: 6460

PostForum: Support   Posted: Mon Aug 14, 2023 1:27 pm   Subject: Re: BEST OFFER AGREED BY SELER: BUT A HIGHER BID WON
I contacted the ebay seller and asked what will be an accepted reserve offer for this item. The seller told me a price under what the buy it now price is. they start the bid at a very low price but sa ...
  Topic: unable to open connexion to card
Cupid

Replies: 3
Views: 5745

PostForum: Support   Posted: Mon Aug 14, 2023 6:38 am   Subject: unable to open connexion to card
I haven't seen any announcement of any option, other than Paypal, to send money to Gixen being made available yet.

So where is it that you are trying to enter these details that are being rejected ...
  Topic: Mobile app not showing my active/scheduled snipes. Dsktop o
Cupid

Replies: 1
Views: 5522

PostForum: Support   Posted: Fri Aug 11, 2023 8:00 am   Subject: Mobile app not showing my active/scheduled snipes. Dsktop o
Hmm, 140 is quite a lot, is that more than you've ever had before for display in the Android App ?

In any case I'd concentrate your efforts on ensuring that the App is connected to your Gixen accou ...
  Topic: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\"
Cupid

Replies: 1
Views: 5567

PostForum: Support   Posted: Mon Aug 07, 2023 3:50 am   Subject: \"AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS\"
It will be as a result of Gixen trying to place the bid for you and receiving that response from the Ebay software, so it must be a restriction on the Ebay side.

Generally it's because a transactio ...
  Topic: Logged in today and all my snipes are gone
Cupid

Replies: 1
Views: 5623

PostForum: Support   Posted: Mon Jul 31, 2023 10:13 am   Subject: Logged in today and all my snipes are gone
The most likely explanation is having more than one Gixen id.

You can check if you have more than one account registered for a given email address using [url=https://www.gixen.com/forgotusername.p ...
  Topic: Main and Mirror Option
Cupid

Replies: 1
Views: 5986

PostForum: Suggestions and Ideas   Posted: Fri Jul 28, 2023 2:56 am   Subject: Main and Mirror Option
Here are some links to some recent topics that cover this area:

https://www.gixen.com/forum/viewtopic.php?t=10958
https://www.gixen.com/forum/viewtopic.php?t=10882
https://www.gixen.com/forum/vie ...
  Topic: Bid shielding prevention now available to all users
Cupid

Replies: 22
Views: 16915

PostForum: Announcements   Posted: Thu Jul 27, 2023 6:57 am   Subject: Re: Minimum and Maximum price tolerance options?
how an existing traditional snipe would benefit from an additional bid placed 1 second before auction end, since both bids are for the same amount?

You've missed an important aspect here, as have a ...
  Topic: Watchlist not importing fully
Cupid

Replies: 1
Views: 5700

PostForum: Support   Posted: Sun Jul 23, 2023 2:19 pm   Subject: Re: Watchlist not importing fully
385708803319 will not

That's because it's a BUY IT NOW only item, not an auction.

Since you can't bid on those you can't snipe them, so Gixen does not import them.
  Topic: Two items, same expiration
Cupid

Replies: 2
Views: 5784

PostForum: Support   Posted: Sun Jul 23, 2023 7:20 am   Subject: Two items, same expiration
Yes, so long as you want to win them all, Gixen can handle many items even if they are ending in the same second.

What you can not do (when they are ending so close to each other) is have the biddi ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 6516

PostForum: Support   Posted: Fri Jul 21, 2023 11:20 am   Subject: Gixen says I won the item on ebay but ebay didnt
It's possible that you were not logged into Ebay when you last looked, or logged in but to a different Ebay account, that would also account for what you were seeing there.

Anyway, thank you for co ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 6516

PostForum: Support   Posted: Fri Jul 21, 2023 8:54 am   Subject: Gixen says I won the item on ebay but ebay didnt
OK, so since you say you edited the snipe before it ended the record in your history is most likely related to an earlier state of the snipe, before you edited it.

So, the most significant status i ...
  Topic: Gixen says I won the item on ebay but ebay didnt
Cupid

Replies: 6
Views: 6516

PostForum: Support   Posted: Fri Jul 21, 2023 3:24 am   Subject: Gixen says I won the item on ebay but ebay didnt
In the title of the thread you say that 'Gixen says I won' but then you say in the body of your post 'word "ENDED" appearing on the line item in the status line in my history page'.

What ...
  Topic: Paid 1 Months, got only a couple of days! Paid for nothing!
Cupid

Replies: 4
Views: 6346

PostForum: Support   Posted: Sun Jul 16, 2023 4:53 pm   Subject: Paid 1 Months, got only a couple of days! Paid for nothing!
OK, please contact Mario direct via email at the support address, given on the [url=https://www.gixen.com/main/contact.php]Contact page and I'm sure he will be happy to look into it and either justify ...
  Topic: Paid 1 Months, got only a couple of days! Paid for nothing!
Cupid

Replies: 4
Views: 6346

PostForum: Support   Posted: Sun Jul 16, 2023 12:11 pm   Subject: Paid 1 Months, got only a couple of days! Paid for nothing!
Is it actually preventing you adding snipes or is it just warning you that your subscription will run out in less than 10 days time ?
  Topic: Keep on receiving ebay security code after reauthorisation
Cupid

Replies: 1
Views: 5787

PostForum: Support   Posted: Sun Jul 16, 2023 3:46 am   Subject: Keep on receiving ebay security code after reauthorisation
If they are coming from Ebay, it sounds like you will need to contact them about it as it isn't something that Gixen specifically triggers.
  Topic: Ebay authotisation
Cupid

Replies: 1
Views: 5753

PostForum: Support   Posted: Sat Jul 15, 2023 4:01 am   Subject: Ebay authotisation
Sounds like something you need to sort out with Ebay.

Try logging in normally to ebay.com and see if they still asking you to update your credentials and, if so, that's the only way to go.
  Topic: Am I bidding against myself?
Cupid

Replies: 3
Views: 6159

PostForum: Support   Posted: Mon Jul 03, 2023 8:37 am   Subject: Am I bidding against myself?
No worries, we do get a lot of repetition here, but it's a bit of a challenge to try to answer them in a unique way each time.

It's hard to know what to search for to get the answer too, so the mor ...
  Topic: Am I bidding against myself?
Cupid

Replies: 3
Views: 6159

PostForum: Support   Posted: Mon Jul 03, 2023 7:11 am   Subject: Am I bidding against myself?
What you are talking about is an Ebay function, not a Gixen one, much like the whole automatic bidding system on Ebay.

So, what happens in this case is Gixen places the bid, however Ebay does not r ...
  Topic: 235068828620 & several other items imported
Cupid

Replies: 3
Views: 5984

PostForum: Support   Posted: Sat Jul 01, 2023 6:29 am   Subject: 235068828620 & several other items imported
Thanks for coming back and letting us know how you resolved the issue.
  Topic: 235068828620 & several other items imported
Cupid

Replies: 3
Views: 5984

PostForum: Support   Posted: Sat Jul 01, 2023 5:06 am   Subject: 235068828620 & several other items imported
I'd recommend renewing your authorisation, just in case that's the issue.

Are there items that are getting imported from your watch list, in which case can you also provide an example for compariso ...
  Topic: Invalid Authorization
Cupid

Replies: 1
Views: 5705

PostForum: Support   Posted: Sat Jul 01, 2023 3:40 am   Subject: Invalid Authorization
The authorisation that you gave Gixen to submit bids for you on Ebay has either expired or been revoked ob Ebay, they expire this after a maximum of 18 months or whenever you change credentials (like ...
  Topic: Am I missing something?
Cupid

Replies: 1
Views: 15739

PostForum: Impressions   Posted: Sat Jul 01, 2023 3:27 am   Subject: Am I missing something?
Well, you've not got it quite right.

On Ebay the highest accepted bid always wins, no matter when that bid was placed.

So sniping will never win against earlier, higher, bids. In fact there's ev ...
  Topic: Gixen Emblem
Cupid

Replies: 1
Views: 5844

PostForum: Support   Posted: Mon Jun 26, 2023 2:44 am   Subject: Gixen Emblem
Hi Bob,

That feature is part of the browser plug-in, support for which is provided via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659

It's not an issue related to your Authoriz ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 63
Views: 1214702

PostForum: Announcements   Posted: Sun Jun 25, 2023 2:44 pm   Subject: Gixen Desktop Manager (64-bit) released
Some people have had success with running this under windows emulation software like Wine.
  Topic: Old unused mirror chunks disappeared after buying new chunk
Cupid

Replies: 2
Views: 5956

PostForum: Support   Posted: Sun Jun 25, 2023 3:29 am   Subject: Old unused mirror chunks disappeared after buying new chunk
Please email Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

Include your Gixen id and an explanation of the issue and/or a link to this t ...
  Topic: Is the 2 second snipe time reliable or too short?
Cupid

Replies: 3
Views: 6306

PostForum: Support   Posted: Sat Jun 24, 2023 9:52 am   Subject: Is the 2 second snipe time reliable or too short?
Ebay definitely does not block any bids that are submitted before the end of the auction.

Actually all Ebay servers are located in the USA, no matter which domain you use locally. As a result no do ...
  Topic: Is the 2 second snipe time reliable or too short?
Cupid

Replies: 3
Views: 6306

PostForum: Support   Posted: Fri Jun 23, 2023 3:01 am   Subject: Re: Is the 2 second snipe time reliable or too short?
I've not seen any complaints, at all, about bid scheduling being off here.

I've also not seen any complaints about bids not reaching Ebay servers in time either.

Personally, I don't use short of ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 8129

PostForum: Support   Posted: Wed Jun 21, 2023 2:57 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
are you saying that my bid should not have been $435 but that $529.19 was correct?

Yes, of course I am, (except that it was $529.91), and that's exactly what Ebay tell you to do (and you even quot ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 8129

PostForum: Support   Posted: Tue Jun 20, 2023 2:30 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
Of course Ebay has used increments, that's why the winner of the auctions only has to pay at most one bid increment more than your bids.

All of this is explained in the blog that I gave you the URL ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 12975

PostForum: Support   Posted: Mon Jun 19, 2023 9:04 am   Subject: Font on Snipes page appear light grey with little contrast
privacy hardened via Librewolf settings to curtail Facebook and Google tracking,

I wonder if actually it is this that is causing the page not to fully load.

I get a greyed out look in Firefox ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 8129

PostForum: Support   Posted: Mon Jun 19, 2023 8:41 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
So actually the auction price jumped from $425 to $539.91 when your bid was placed.

Why? Isn't it supposed to go up in increments of $10?

I don't know where that idea comes from... bid increment ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 8129

PostForum: Support   Posted: Sun Jun 18, 2023 1:35 pm   Subject: ebay is not bidding incrementally and I am outbidding mysel
7:59:52am is 5 seconds before 7:59:57am.

So actually the auction price jumped from $425 to $539.91 when your bid was placed. Yours was the last bid of the auction and it resulted in the winner havi ...
  Topic: ebay is not bidding incrementally and I am outbidding mysel
Cupid

Replies: 11
Views: 8129

PostForum: Support   Posted: Sun Jun 18, 2023 3:36 am   Subject: ebay is not bidding incrementally and I am outbidding mysel
I think it would be most useful for you to first read this blog:

https://www.gixen.com/blog/how-does-ebay-bidding-work/

On item 204366859202 your bid of US $529.91 was outbid by one that was pla ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 12975

PostForum: Support   Posted: Sat Jun 17, 2023 2:59 am   Subject: Font on Snipes page appear light grey with little contrast
Yes, sorry, you did have that in your first post and I overlooked it.

So, since you've used the service for 5 years, has it always looked like this for you, or did it change at some point during th ...
  Topic: Autorenewal
Cupid

Replies: 2
Views: 6060

PostForum: Support   Posted: Fri Jun 16, 2023 1:39 am   Subject: Autorenewal
It sounds like you have subscribed multiple times for the same account, Mario can sort that out for you if you email the details direct to him at the support address given on the [url=https://www.gixe ...
  Topic: password
Cupid

Replies: 1
Views: 5786

PostForum: Support   Posted: Fri Jun 16, 2023 1:36 am   Subject: password
Please send Mario an email, from the email account that you used to set up the account in the first place, and include your Gixen id with a short explanation of the issue.

He can be contacted at th ...
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 12975

PostForum: Support   Posted: Fri Jun 16, 2023 1:28 am   Subject: Font on Snipes page appear light grey with little contrast
Yes, that's a great deal less contrast than I have.

Which browser are you using ?
  Topic: Font on Snipes page appear light grey with little contrast
Cupid

Replies: 9
Views: 12975

PostForum: Support   Posted: Wed Jun 14, 2023 2:51 am   Subject: Font on Snipes page appear light grey with little contrast
Screenshots can be uploaded to an image hosting site and the URL (without the 'http') can be posted here, I'm happy to enable those that are relevant to sniping and Gixen.

Alternatively they can be ...
  Topic: How can I see how many snipes I have left
Cupid

Replies: 1
Views: 5939

PostForum: Support   Posted: Wed Jun 07, 2023 1:53 am   Subject: How can I see how many snipes I have left
You don't get any credits for using the free service, you are however always limited to 4 successful snipes in a rolling calendar month.

You can view he status of any Mirror subscription that you d ...
  Topic: unable to bid eBay item number:185918812206
Cupid

Replies: 1
Views: 5945

PostForum: Support   Posted: Sun Jun 04, 2023 4:15 am   Subject: unable to bid eBay item number:185918812206
The easiest way is to have an Ebay account that has a shipping address in the country that the auction is listed in.

You might find more help available on the Ebay forums since this is a block that ...
  Topic: Uptime
Cupid

Replies: 3
Views: 6262

PostForum: Support   Posted: Sat Jun 03, 2023 3:28 am   Subject: Uptime
Yes, the website is not required to be accessible for existing snipes to be executed from the servers.

Which leads to the question as to how to cancel a snipe if the website is not accessible which ...
  Topic: Uptime
Cupid

Replies: 3
Views: 6262

PostForum: Support   Posted: Fri Jun 02, 2023 3:15 am   Subject: Uptime
I think that sometimes happens when ISPs update their Domain Name Servers, and it takes up top half an hour for it to propagate throughout their network, even though the service running on an affected ...
  Topic: Failure
Cupid

Replies: 2
Views: 6142

PostForum: Support   Posted: Mon May 29, 2023 11:49 am   Subject: Failure
What status did Gixen give your snipe after the auction had completed ?
  Topic: \"Set up 2 step verification\"
Cupid

Replies: 3
Views: 5660

PostForum: Support   Posted: Fri May 26, 2023 4:11 am   Subject: \"Set up 2 step verification\"
Yes, I'm sure that having a valid authorisation and having two step verification enabled on Ebay will allow snipes to be placed by Gixen.

HOWEVER, changing the status of your Ebay account from not ...
  Topic: Unlimited snipes?
Cupid

Replies: 1
Views: 1240

PostForum: Support   Posted: Sat May 20, 2023 3:12 am   Subject: Unlimited snipes?
Yes, the limits on the number of snipes that you can schedule are removed with an active Mirror subscription.
  Topic: pop-up ads despite paid subscription
Cupid

Replies: 5
Views: 4782

PostForum: Support   Posted: Thu May 18, 2023 4:29 am   Subject: pop-up ads despite paid subscription
OK, I see you say 'The "show ads" toggle is switched off.' .. Just to see if there's some misinterpretation of that going on, have you tried switching it on and then off again ?
  Topic: pop-up ads despite paid subscription
Cupid

Replies: 5
Views: 4782

PostForum: Support   Posted: Tue May 16, 2023 6:46 am   Subject: pop-up ads despite paid subscription
How long has your subscription left to run ?

Have they been suppressed until now and just started appearing, or have you just renewed your subscription and they've not been suppressed as they shoul ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 2910

PostForum: Support   Posted: Mon May 15, 2023 9:36 am   Subject: Given Failures Now Commonplace .......
OK, so please can you provide Mario with your Ebay id (via email if you wish, to the address given on the [url=https://www.gixen.com/main/contact.php]Contact page), because, as I said, this is unique ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 2910

PostForum: Support   Posted: Mon May 15, 2023 9:18 am   Subject: Given Failures Now Commonplace .......
No one has been accused of lying, I simply asked you to check that you were logged in to Ebay with the same id as you authorised Gixen to bid on.

In order to combat spam on this forum, only registe ...
  Topic: Given Failures Now Commonplace .......
Cupid

Replies: 7
Views: 2910

PostForum: Support   Posted: Mon May 15, 2023 8:27 am   Subject: Given Failures Now Commonplace .......
For Gixen to report that you 'Won' it would first have to receive notification back from Ebay that a bid was successfully placed.

So finding that there's not even a bid been placed would be a first ...
  Topic: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements
Cupid

Replies: 1
Views: 6161

PostForum: Suggestions and Ideas   Posted: Thu May 11, 2023 2:09 pm   Subject: Auto-Add to Bids that Do Not Meet Minimum Bid Requirements
My view on this has always been that if you're disappointed that you're not winning these auctions then you're not setting your snipes at the true maximum that you are happy to pay.

My advice has a ...
  Topic: Download old snipes
Cupid

Replies: 1
Views: 1374

PostForum: Support   Posted: Thu May 04, 2023 4:14 am   Subject: Download old snipes
It's been requested before:

https://www.gixen.com/forum/viewtopic.php?t=10770

https://www.gixen.com/forum/viewtopic.php?t=10715

and (as per the second link) acknowledged as on the 'To Do' lis ...
  Topic: Bid rejected because seller mentioned 'may not mail to Aus
Cupid

Replies: 1
Views: 1296

PostForum: Support   Posted: Thu May 04, 2023 4:05 am   Subject: Bid rejected because seller mentioned 'may not mail to Aus
Well if it's changed, it will be on the Ebay side, not the Gixen implementation.

Maybe raise it in their discussion area and see if that wider audience has any ideas and if you get some it would be ...
  Topic: Displaying wrong S&H
Cupid

Replies: 1
Views: 1392

PostForum: Support   Posted: Thu May 04, 2023 3:57 am   Subject: Displaying wrong S&H
I think [url=https://www.gixen.com/forum/viewtopic.php?t=10728l]this is the last time this was raised.

It's always been wrong, (I complained about it when it was first introduced), it is acknowledg ...
  Topic: Snipe didn't works thanks a lot for nothing
Cupid

Replies: 1
Views: 1494

PostForum: Support   Posted: Tue Apr 25, 2023 2:04 pm   Subject: Snipe didn't works thanks a lot for nothing
Before you go, can you, at least, explain what happened ?

What was the auction number and what was the final status of the auction that Gixen provided ?
  Topic: Delcampe?
Cupid

Replies: 6
Views: 8282

PostForum: Support   Posted: Sat Apr 22, 2023 1:39 pm   Subject: Delcampe?
Not necessarily a block on any progress but:

There will be a one minute extension to the sale if a bid is placed less than one minute before the end of the auction.

It is an indication that they ...
  Topic: Error sending data (12030) The connection with the server w
Cupid

Replies: 5
Views: 2308

PostForum: Support   Posted: Fri Apr 21, 2023 2:18 pm   Subject: Error sending data (12030) The connection with the server w
Ah, in the Desktop Application.

What is the result if you log in to the website using your Gixen credentials above, and then import using the 'IMPORT WL' button ?

Have you had the Desktop Manage ...
  Topic: Low snipe notices
Cupid

Replies: 3
Views: 2010

PostForum: Support   Posted: Fri Apr 21, 2023 12:27 pm   Subject: Low snipe notices
This is configured via the 'Notification' section of the Settings page,

Although related to renewing your authorisation this blog:

https://www.gixen.com/blog/ebay-third-party-authorizations/

...
  Topic: Error sending data (12030) The connection with the server w
Cupid

Replies: 5
Views: 2308

PostForum: Support   Posted: Fri Apr 21, 2023 8:28 am   Subject: Error sending data (12030) The connection with the server w
Have you tried again and if so is this failure persistent ?

It might just be a temporary 'hand shake' failure between the specific Gixen and Ebay servers that were involved in this communication.
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 2
Views: 1649

PostForum: Support   Posted: Fri Apr 21, 2023 5:30 am   Subject: You are not eligible to bid on this item.
For a definitive answer you are probably best asking Ebay themselves since it will be their software that has rejected your bid, not anything Gixen has implemented. Gixen just reflects the response th ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 3014

PostForum: Support   Posted: Tue Apr 18, 2023 2:35 pm   Subject: Bid Under Asking Price
I don't see an obvious way to report to eBay?

For a (potential) bidder that would be their Customer Support.

I guess it might be preferable for the seller to report it via Ebay Seller Support, ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 3014

PostForum: Support   Posted: Tue Apr 18, 2023 1:38 pm   Subject: Bid Under Asking Price

Item: 145034326009


If you look in the [url=https://www.ebay.com/bfl/viewbids/145034326009?item=145034326009&rt=nc&_trksid=p2047675.l2565]bids page at the bottom, you can see that a bid ...
  Topic: Can’t log in
Cupid

Replies: 2
Views: 1767

PostForum: Support   Posted: Sun Apr 16, 2023 4:36 am   Subject: Can’t log in
Mario can be contacted directly via the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.

N.B. The credentials that you use for Ebay are entirely separate from ...
  Topic: Add country
Cupid

Replies: 1
Views: 6415

PostForum: Suggestions and Ideas   Posted: Sun Apr 16, 2023 4:23 am   Subject: Add country
Don't Ebay run Tradera, separately, as a marketplace for Swedish customers ?

EDIT: actually they divested it to Paypal, didn't they ?

https://www.gixen.com/forum/viewtopic.php?t=5291

Does Eba ...
  Topic: Bid Under Asking Price
Cupid

Replies: 5
Views: 3014

PostForum: Support   Posted: Sun Apr 09, 2023 5:12 am   Subject: Bid Under Asking Price
The bid increment is ÂGBP 5.00 once the auction price reaches ÂGBP 150.00.

See:

https://www.gixen.com/blog/ebay-bid-increments/

It's also covered on the [url=https://www.gixen.com/main/faq. ...
  Topic: Upload files
Cupid

Replies: 2
Views: 1698

PostForum: Support   Posted: Fri Apr 07, 2023 12:57 pm   Subject: Upload files
Excel has the capability to save in .csv format so it can be used, it's just not so easy to use all it's features when you need to save in that format.
  Topic: \"Re-authorize Gixen\" oauth link should use my l
Cupid

Replies: 2
Views: 1799

PostForum: Support   Posted: Thu Apr 06, 2023 2:38 am   Subject: \"Re-authorize Gixen\" oauth link should use my l
I don't think that procedure exists on the German site, and in any case Gixen is registered with the US one for this purpose, so everything has to be authorised via the US site.

Since Ebay accounts ...
  Topic: New, Questions on Gixen Mirror
Cupid

Replies: 1
Views: 6437

PostForum: Suggestions and Ideas   Posted: Tue Apr 04, 2023 5:28 am   Subject: New, Questions on Gixen Mirror
As per my answer [url=https://www.gixen.com/forum/viewtopic.php?t=10913]on this recent thread;

Yes, a Gixen Mirror subscription offers the ability to schedule an unlimited number of snipes for the ...
  Topic: Maximum Snipe Limit?
Cupid

Replies: 2
Views: 1610

PostForum: Support   Posted: Mon Apr 03, 2023 4:38 am   Subject: Maximum Snipe Limit?
Gixen doesn't, but Ebay may well do, so you are best off asking them to lift that restriction.
  Topic: Gixen App - adding from Ebay Watchlist
Cupid

Replies: 7
Views: 3575

PostForum: Support   Posted: Sun Apr 02, 2023 5:00 am   Subject: Gixen App - adding from Ebay Watchlist
Unfortunately resolution is based on Ebay fixing this, so it's not under Mario's control.

In the mean time you can manually search and you can still manually add snipes.
  Topic: Fee to be paid for foreign purchase, item 185825801781
Cupid

Replies: 1
Views: 1317

PostForum: Support   Posted: Sun Apr 02, 2023 4:03 am   Subject: Fee to be paid for foreign purchase, item 185825801781
What target do you have set ?, The default is to place bids on the US .com site, however you can change that on the Settings page.

That said, I've never before heard of where the bid is placed havi ...
  Topic: Contingency Groups
Cupid

Replies: 18
Views: 28387

PostForum: Support   Posted: Sat Apr 01, 2023 1:00 pm   Subject: Contingency Groups
Just because one or two people don't like the way it works doesn't mean that everyone shares the same view Wink

Absolutely, and the functionality that I would use, and others have described, was nev ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 12671

PostForum: Support   Posted: Wed Mar 29, 2023 11:02 am   Subject: You are not eligible to bid on this item.
Since it would probably be regarded as currency there might be money laundering regulations that Ebay has to comply with (over a certain value).

Do you know if Ebay has ever verified your address, ...
  Topic: Note on Gixen I am out of date go to Gixen settings
Cupid

Replies: 1
Views: 1366

PostForum: Support   Posted: Wed Mar 29, 2023 10:43 am   Subject: Note on Gixen I am out of date go to Gixen settings
Is it your subscription (first section of the Settings page) or your authorisation (second section of the Settings page) that it is warning you about ?

These are very different things:

https://w ...
  Topic: Mirror subscription
Cupid

Replies: 1
Views: 1409

PostForum: Support   Posted: Wed Mar 29, 2023 3:21 am   Subject: Mirror subscription
No, an active Mirror subscription entitles you to unlimited snipes for the whole period that it covers.
  Topic: NOT WORKING
Cupid

Replies: 2
Views: 1587

PostForum: Support   Posted: Wed Mar 29, 2023 3:16 am   Subject: Re: NOT WORKING
384860877434 or 234878737543

Those two are 'Buy It Now's, so wouldn't get imported even if there wasn't an issue with Ebays' software.
  Topic: Bulk editing
Cupid

Replies: 8
Views: 17180

PostForum: Suggestions and Ideas   Posted: Wed Mar 29, 2023 3:07 am   Subject: Bulk editing
a way to export my current snips to a CSV

That's in the Export/download section nearly at the end of the the Settings page, operable if you have an active Mirror subscription.
  Topic: Some ending soon Watched auction items are not uploading
Cupid

Replies: 10
Views: 3971

PostForum: Support   Posted: Tue Mar 28, 2023 3:42 am   Subject: Re: Watch list not importing
Maybe they changed something

If they did, they haven't done so for everyone, yet, because as Mario has said, only a small percentage of Gixen users are affected, so far.

Ironically, had it chang ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 19
Views: 6249

PostForum: Support   Posted: Mon Mar 27, 2023 3:16 am   Subject: \"No items imported\" when there are new items in
I'm sure Mario will fix it for everyone, once he knows what the issue is.

For that he needs to know what Ebay have changed; So he either needs them to inform him or to have examples that he can use ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 19
Views: 6249

PostForum: Support   Posted: Sat Mar 25, 2023 9:41 am   Subject: \"No items imported\" when there are new items in
It shouldn't be necessary to miss any auctions as a result of this.

Snipes can always be entered manually by cutting and pasting the auction id from the Ebay site, entering your snipe amount and th ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 3445

PostForum: Support   Posted: Sat Mar 25, 2023 9:35 am   Subject: Isn't 6 second of offset too much?
OK, so we're touching on a different question here:

Q: When I'm the under bidder, how much more is the winner going to have to pay ?

A: No more than one bid increment more than your bid, that's ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 3445

PostForum: Support   Posted: Thu Mar 23, 2023 10:22 am   Subject: Isn't 6 second of offset too much?
Anyone can schedule a bid of any amount to be placed at any time.

The winner of an Ebay auction is always the highest accepted bid.

The winning bid of $88 22 was placed about an hour and a half ...
  Topic: \"No items imported\" when there are new items in
Cupid

Replies: 19
Views: 6249

PostForum: Support   Posted: Wed Mar 22, 2023 3:57 pm   Subject: \"No items imported\" when there are new items in
Mario is likely to pick this up more quickly if you email him the list of items that don't import from your list, as he requested.

The email address is the one for support provided on the [url=http ...
  Topic: Mirror expired
Cupid

Replies: 2
Views: 1804

PostForum: Support   Posted: Tue Mar 21, 2023 5:16 am   Subject: Mirror expired
Does using [url=https://www.gixen.com/forgotusername.php]this form provide any indication that you may have more than one Gixen account ?
  Topic: Bid not executed unknown error(3)
Cupid

Replies: 1
Views: 1319

PostForum: Support   Posted: Mon Mar 20, 2023 5:30 am   Subject: Bid not executed unknown error(3)
Mario will need to look at the details to see if it's something likely to happen again.

The best and quickest way to gain his attention is via email to the support address given on the [url=https:/ ...
  Topic: Unable to import ebay auctions
Cupid

Replies: 2
Views: 1853

PostForum: Support   Posted: Mon Mar 20, 2023 4:31 am   Subject: Unable to import ebay auctions
As per [url=https://www.gixen.com/forum/viewtopic.php?t=10905]this recent thread, Mario is requesting more examples so that he can investigate this further and have a better chance of tracking down wh ...
  Topic: Changed the ebay username
Cupid

Replies: 2
Views: 2298

PostForum: Support   Posted: Mon Mar 20, 2023 4:28 am   Subject: Changed the ebay username
Yes, this is simple to correct, all you need to do is re-authorise the Ebay account that you use in the second section of the Settings page:

https://www.gixen.com/blog/ebay-third-party-authorizatio ...
  Topic: Some ending soon Watched auction items are not uploading
Cupid

Replies: 10
Views: 3971

PostForum: Support   Posted: Sat Mar 18, 2023 10:43 am   Subject: Some ending soon Watched auction items are not uploading
Mario has been working on this today, and is asking for examples to be emailed to him on [url=https://www.gixen.com/forum/viewtopic.php?t=10900]this thread.

The best email is the one for support gi ...
  Topic: App crashes all the time (iOS)
Cupid

Replies: 2
Views: 1650

PostForum: Support   Posted: Sat Mar 18, 2023 4:47 am   Subject: App crashes all the time (iOS)
This was the position a few months back:

https://www.gixen.com/forum/viewtopic.php?t=10790

and this the most recent response:

https://www.gixen.com/forum/viewtopic.php?t=10899
  Topic: Shipping question
Cupid

Replies: 2
Views: 1640

PostForum: Support   Posted: Sat Mar 18, 2023 4:39 am   Subject: Re: Shipping question
the one listed on ebay AU?

This is a long standing defect with the Gixen display.
  Topic: Your ebay authorization has expired or expires in less than
Cupid

Replies: 3
Views: 2179

PostForum: Support   Posted: Fri Mar 17, 2023 3:51 am   Subject: Your ebay authorization has expired or expires in less than
Yes, that would be too late.

The process of submitting a snipe takes much longer than people imagine, and starts up to couple of minutes before the auction end. Everything must be in p-lace by then ...
  Topic: Gixen on iPad
Cupid

Replies: 2
Views: 3042

PostForum: Support   Posted: Fri Mar 10, 2023 3:10 pm   Subject: Gixen on iPad
Is this using the web interface via a browser, and if so which one are you using ?

Does the browser have a 'zoom' function for the pages ?... If so have you tried resizing the page in your browser ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 7385

PostForum: Support   Posted: Fri Mar 10, 2023 3:33 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
From your description of being able to bid manually, direct in the Ebay site, but also having your snipe bids blocked with this message, this does sound like something has changed, most likely on the ...
  Topic: Changing my password
Cupid

Replies: 1
Views: 1626

PostForum: Support   Posted: Thu Mar 09, 2023 4:02 am   Subject: Changing my password
Use the same method as if you had forgotten it:

https://www.gixen.com/forgotpassword.php
  Topic: free monthly snipes
Cupid

Replies: 1
Views: 1514

PostForum: Support   Posted: Wed Mar 01, 2023 8:01 am   Subject: free monthly snipes
Yes, it's a rolling month, so you have to wait for one of your winning snipes to be a month old before you can enter a new one.

I'd suggest using Ebay to keep tabs on them, if it were me I'd add th ...
  Topic: We're determining the winner message on eBay
Cupid

Replies: 5
Views: 2938

PostForum: Support   Posted: Tue Feb 28, 2023 5:44 pm   Subject: We're determining the winner message on eBay
I've had them the same for over 10 years, I can assure you, that's not the issue.

What you experienced is coincidence not consequence.
  Topic: We're determining the winner message on eBay
Cupid

Replies: 5
Views: 2938

PostForum: Support   Posted: Tue Feb 28, 2023 1:30 pm   Subject: We're determining the winner message on eBay
To me that sounds like an Ebay issue, just being slow to update you.

I presume you mean the offset times ? They just change the number of seconds before the auction when the bid is placed. They are ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Tue Feb 28, 2023 4:55 am   Subject: Re: DESKTOP MANAGER LISTED HIGH BIDS GO TO N/A AFTER REFRESH
bid limit can change.

In my view that's not a good idea, based on a single auction... but we are getting off the subject and into what prior research is necessary and the philosophy of sniping in g ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Mon Feb 27, 2023 4:37 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Yes, someone else posted about it, in passing, here:

https://www.gixen.com/forum/viewtopic.php?t=10889

I see that it's the auction price that is affected, not the snipe amount, I'm sorry I misun ...
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Sat Feb 25, 2023 12:38 pm   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
OK, so it's (just) a display issue in the Desktop Manager then, the underlying data is not being updated.

So your bids are still being processed correctly by the sniping software ?
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Sat Feb 25, 2023 6:41 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Are the snipe amounts that you set still correctly displayed on the web interface ?
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Cupid

Replies: 11
Views: 3829

PostForum: Support   Posted: Sat Feb 25, 2023 5:38 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
Is it the latest version available [url=https://www.gixen.com/forum/viewtopic.php?t=10855]here that you are using ?
  Topic: Gixen stopped saving username & password
Cupid

Replies: 1
Views: 1509

PostForum: Support   Posted: Sat Feb 25, 2023 5:33 am   Subject: Gixen stopped saving username & password
This is not a function that Gixen provides.

It is your browser that is responsible for this feature, the one I use (Firefox) has nit changed in this respect.

So, this is an issue that you should ...
  Topic: Shows me as Guest on Forum sidebar when I'm logged in...
Cupid

Replies: 1
Views: 1397

PostForum: Support   Posted: Wed Feb 22, 2023 4:45 am   Subject: Shows me as Guest on Forum sidebar when I'm logged in...
That is deliberate and by design so that anyone can participate here, even if they can't log in, or those that have not even registered for a Gixen id yet.
  Topic: Can Bid page view be changed to Ending Soonest?
Cupid

Replies: 1
Views: 1492

PostForum: Support   Posted: Wed Feb 22, 2023 4:43 am   Subject: Can Bid page view be changed to Ending Soonest?
It is already in ending soonest order on the snipes web page, are you viewing it in another place else ?.
  Topic: Unable to request invoices
Cupid

Replies: 1
Views: 1432

PostForum: Support   Posted: Mon Feb 20, 2023 4:44 am   Subject: Unable to request invoices
What territory is your shipping address located in and what is your 'Target' location for bidding in the 4th, Ebay target site, section of the Settings page ?

If those are a match for where you man ...
  Topic: Being charged for multiple subscriptions?
Cupid

Replies: 1
Views: 1431

PostForum: Support   Posted: Sun Feb 19, 2023 5:37 am   Subject: Being charged for multiple subscriptions?
It's certainly possible for you to sign up multiple times for Paypal recurring payments; but generally not necessary if you have a single Gixen account.

You will also find any active recurring subs ...
  Topic: iNVALID AUTHORIZATION?
Cupid

Replies: 1
Views: 1701

PostForum: Support   Posted: Sun Feb 19, 2023 5:13 am   Subject: iNVALID AUTHORIZATION?
Did none of these recent threads help:

https://www.gixen.com/forum/viewtopic.php?t=10884

https://www.gixen.com/forum/viewtopic.php?t=10820

https://www.gixen.com/forum/viewtopic.php?t=10862
...
  Topic: Subs Status
Cupid

Replies: 1
Views: 1465

PostForum: Support   Posted: Fri Feb 17, 2023 6:21 am   Subject: Subs Status
At the bottom of the snipes page, with more information at the top of the Settings page.
  Topic: Your ebay authorization has expired or expires in less than
Cupid

Replies: 3
Views: 2179

PostForum: Support   Posted: Thu Feb 16, 2023 4:10 am   Subject: Your ebay authorization has expired or expires in less than
Did you check the second section on the 'Settings' page that this refers to and nit the first ?

This is a completely different thing from your paid subscription, but Ebay expires it every 18 months ...
  Topic: Unsubscribe from recurring payments
Cupid

Replies: 5
Views: 3985

PostForum: Support   Posted: Wed Feb 15, 2023 4:14 am   Subject: Unsubscribe from recurring payments
Ah, sorry... obviously not keeping up with the times here.
  Topic: Unsubscribe from recurring payments
Cupid

Replies: 5
Views: 3985

PostForum: Support   Posted: Tue Feb 14, 2023 5:40 am   Subject: Unsubscribe from recurring payments
There are no monthly payments on Gixen, the most frequent recurring payment is yearly.

All payments to Gixen are also currently processed by Paypal, so if you've not got a Paypal account you can no ...
  Topic: Contingency Bid time limit?
Cupid

Replies: 3
Views: 1939

PostForum: Support   Posted: Tue Feb 14, 2023 5:30 am   Subject: Contingency Bid time limit?
Did you maybe edit the second item after the first had completed, if so that would be a reason for this behaviour.
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 3445

PostForum: Support   Posted: Mon Feb 13, 2023 8:20 am   Subject: Isn't 6 second of offset too much?
I don't want my bid rejected because it is less than one bid increment more than the auction price, so I want my bid to go in before other snipers get a chance to raise the price to that level.

Sin ...
  Topic: Isn't 6 second of offset too much?
Cupid

Replies: 7
Views: 3445

PostForum: Support   Posted: Mon Feb 13, 2023 5:39 am   Subject: Isn't 6 second of offset too much?
With a Mirror subscription I use a default offset of 8 seconds, because that provides better outcomes for me, due to not getting caught by the bid increment rule so often.

Anything under about 20 s ...
  Topic: Upgraded But Not Working
Cupid

Replies: 2
Views: 1824

PostForum: Support   Posted: Fri Feb 10, 2023 9:07 am   Subject: Upgraded But Not Working
Normally it's done by the time you get the email notification from Paypal that the payment has been made.

If it's still not upgrading, first check that you are logging into the Gixen account for wh ...
  Topic: \"Your eBay Authorization has expired\"/Invalid A
Cupid

Replies: 5
Views: 3625

PostForum: Support   Posted: Fri Feb 10, 2023 5:22 am   Subject: \"Your eBay Authorization has expired\"/Invalid A
It's the second section entotled:

'eBay authorization status'

it's still there for me.
  Topic: Sorry, this item is already present.
Cupid

Replies: 2
Views: 8085

PostForum: Suggestions and Ideas   Posted: Tue Feb 07, 2023 7:37 am   Subject: Sorry, this item is already present.
Rather than moving the message, an alternative is to move the input fields that you type into, or as you say 'Add new snipe area'.

To do that go to the 'Input fields position' section of the 'Setti ...
  Topic: Trouble logging into and.bidding
Cupid

Replies: 1
Views: 1879

PostForum: Support   Posted: Mon Feb 06, 2023 11:29 am   Subject: Trouble logging into and.bidding
Can you be a bit more explicit about what your issue is, please ?

Is it an issue with a specific snipe, in which case can you provide the status Gixen gave that snipe, after it had completed, and t ...
  Topic: 4 out of 4 network errors last night...rubbish
Cupid

Replies: 2
Views: 1952

PostForum: Support   Posted: Mon Feb 06, 2023 11:24 am   Subject: 4 out of 4 network errors last night...rubbish
Was that all within a short timescale, or was the issue over several hours?

You seem to be the first, and so far only, one to report this recent issue.
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 11
Views: 8746

PostForum: Support   Posted: Mon Feb 06, 2023 10:35 am   Subject: Shipping amount not working on certain items.
I don’t see any shipping amount on Gixen. I don’t remember ever seeing it, I always had to go to Ebay and check the shipping cost before I bid via Gixen. Where is the shipping am ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 1
Views: 1969

PostForum: Support   Posted: Mon Feb 06, 2023 9:17 am   Subject: Re: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I'd say the same as on It's unlikely that items you've still got the option of paying for are the issue here.

Much more likely is that you agreed, sometime in the last year or so, with a seller not ...
  Topic: Why didn't I win?
Cupid

Replies: 3
Views: 2769

PostForum: Support   Posted: Fri Feb 03, 2023 5:14 pm   Subject: Why didn't I win?
Have you looked in the snipe area after lagging in here, that is where the status is posted after the auction completed. I imagine it is 'OUTBID' for these snipes ? That's always the best indication ...
  Topic: Why didn't I win?
Cupid

Replies: 3
Views: 2769

PostForum: Support   Posted: Fri Feb 03, 2023 2:37 pm   Subject: Why didn't I win?
I'm not quite understanding what amount you entered as the maximum that you were willing to pay for those auctions ?

Are you aware that Ebay will only accept bids that are at least one bid incremen ...
  Topic: resetting password
Cupid

Replies: 1
Views: 1917

PostForum: Support   Posted: Fri Feb 03, 2023 2:26 pm   Subject: resetting password
You should be able to first retrieve your username using this page:

https://www.gixen.com/forgotusername.php
  Topic: Purchasing Mirror
Cupid

Replies: 3
Views: 2443

PostForum: Support   Posted: Fri Feb 03, 2023 2:16 pm   Subject: Purchasing Mirror
I can't link to it because you need to first be logged in here with your Gixen credentials. You do that by entering your credentials at the top of the page then pushing the 'LOG IN NOW' button.

Th ...
  Topic: Purchasing Mirror
Cupid

Replies: 3
Views: 2443

PostForum: Support   Posted: Fri Feb 03, 2023 1:15 pm   Subject: Purchasing Mirror
Where are you seeing that ?

These are the options that I currently see at the top of the Settings page:

Click here to buy or extend annual mirror membership (recurring annual payment of $7.18, s ...
  Topic: Gixen bidding is way higher than starting bid. 23487220623
Cupid

Replies: 2
Views: 2756

PostForum: Support   Posted: Thu Feb 02, 2023 7:11 am   Subject: Gixen bidding is way higher than starting bid. 23487220623
Yes, this will be because the seller had paid for a reserve on the auction.

It doesn't seem to be possible, any more, to confirm this on the Ebay pages, after the auction has completed, except by t ...
  Topic: First time using, no bids placed.
Cupid

Replies: 2
Views: 3363

PostForum: Support   Posted: Wed Feb 01, 2023 5:01 am   Subject: First time using, no bids placed.
The purpose of sniping is to place a bid in the last few seconds of an auction.

A bid can only be placed if it's acceptable to Ebay though, I see from your screenshot that your snipe bid amount was ...
  Topic: Currency of my snipe not matching listing currency
Cupid

Replies: 1
Views: 1995

PostForum: Support   Posted: Wed Feb 01, 2023 4:28 am   Subject: Currency of my snipe not matching listing currency
Yes, snipe bid amounts are always specified by you and displayed by Gixen in the currency of the auction.

However, Gixen only ever displays the currency indicator in the 'Current bid' column.
  Topic: Relinked Gixen. Now my snipes and gixen mirror are gon
Cupid

Replies: 2
Views: 2120

PostForum: Support   Posted: Tue Jan 31, 2023 4:11 am   Subject: Relinked Gixen. Now my snipes and gixen mirror are gon
Hopefully you are able to have your Mirror subscription on the one you want to use too.

If not, you can transfer it between Gixen accounts, using the form accessed from the Settings page.

It's a ...
  Topic: ebay error when I try to relink gixen
Cupid

Replies: 2
Views: 2177

PostForum: Support   Posted: Mon Jan 30, 2023 3:47 am   Subject: ebay error when I try to relink gixen
There isn't a process that you can initiate from the Ebay side at the moment.

I think the only thing you can do if you can't get the process to work is email Mario direct at the support address pro ...
  Topic: Gixen unresponsive after login (desktop)
Cupid

Replies: 3
Views: 2593

PostForum: Support   Posted: Sun Jan 29, 2023 9:43 am   Subject: Gixen unresponsive after login (desktop)
I wouldn't regard 52 as an excessive number of snipes. It would only be when it got to over 200 I'd start thinking that might be part of the issue.
  Topic: Gixen unresponsive after login (desktop)
Cupid

Replies: 3
Views: 2593

PostForum: Support   Posted: Sun Jan 29, 2023 7:29 am   Subject: Gixen unresponsive after login (desktop)
You seem to be the only one reporting this as an issue right now... so it might be more of an issue with your ISP than with the site itself.

Are there any other websites that appear to be running s ...
  Topic: ebauy Authoriation Expire Notice
Cupid

Replies: 2
Views: 2494

PostForum: Support   Posted: Sun Jan 29, 2023 7:26 am   Subject: ebauy Authoriation Expire Notice
Yes, for the benefit of others, this message refers to the second section of the Settings page, not the first.
  Topic: Password reset code
Cupid

Replies: 1
Views: 2160

PostForum: Support   Posted: Sun Jan 29, 2023 7:24 am   Subject: Password reset code
According to this page:

https://www.gixen.com/forgotpassword.php

it should be a link.

Can you not just select the link in the email ?
  Topic: Don’t cancel the 3rd contingency bid if the 2nd bid loses
Cupid

Replies: 4
Views: 10497

PostForum: Suggestions and Ideas   Posted: Sun Jan 29, 2023 6:41 am   Subject: Don’t cancel the 3rd contingency bid if the 2nd bid loses
broken link

I fixed that for you.

My view (in agreement with you) is that this type of group should, most usefully, be implemented as:

The first auction determines whether all the rest are bi ...
  Topic: Compete against myself
Cupid

Replies: 1
Views: 2102

PostForum: Support   Posted: Fri Jan 27, 2023 5:32 am   Subject: Compete against myself
This is more a question about how Ebay works, Gixen works the way it does because if that.

Gixen places the bid you request it to at the time you request via the offset that you choose.

On Ebay ...
  Topic: Will eBay's \"Max Bid Limit\" affect Gixen's au
Cupid

Replies: 2
Views: 2183

PostForum: Support   Posted: Wed Jan 25, 2023 4:47 am   Subject: Will eBay's \"Max Bid Limit\" affect Gixen's au
OK good,

So, just for the benefit of others, I assume that the answer that you found confirms that you can indeed set a snipe at any amount above that which you've already bid manually and that doe ...
  Topic: Gixen Button not showing up in Ebay
Cupid

Replies: 8
Views: 4120

PostForum: Support   Posted: Tue Jan 24, 2023 4:58 am   Subject: Gixen Button not showing up in Ebay
Please can you report these issues on the thread that Keith monitors to provide support here:

https://www.gixen.com/forum/viewtopic.php?t=8659

.. and yes, always mention the browser and if possi ...
  Topic: unable to re-link ebay says ip address changed but not by m
Cupid

Replies: 3
Views: 2735

PostForum: Support   Posted: Tue Jan 24, 2023 4:53 am   Subject: unable to re-link ebay says ip address changed but not by m
If you've already tried the suggestions that Mario provided above, then I think your next step is to email him direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Co ...
  Topic: New Gixen Desktop Manager
Cupid

Replies: 1
Views: 1940

PostForum: Support   Posted: Tue Jan 24, 2023 4:49 am   Subject: New Gixen Desktop Manager
I think that, perhaps, in order to prevent Microsoft software from flagging up other software like this, these days, you might have to register the software with them and go through an accreditation p ...
  Topic: Support for UTF8 charachter encodiing
Cupid

Replies: 1
Views: 7292

PostForum: Suggestions and Ideas   Posted: Tue Jan 24, 2023 4:40 am   Subject: Support for UTF8 charachter encodiing
I noticed it right from the early days of the site, nearly 20 years ago, but it's never caused me an issue.

I think the issue may actually relate to what the database can handle, and if that's the ...
  Topic: I don't know how to pay for the item
Cupid

Replies: 1
Views: 1892

PostForum: Support   Posted: Mon Jan 23, 2023 4:52 am   Subject: I don't know how to pay for the item
Make sure that you are logging into Ebay with the same Ebay id that you have authorised in the second section of the Gixen Settings page as the one to bid on.

Once you've done that, if you still ca ...
  Topic: Mirror List Empty
Cupid

Replies: 2
Views: 2170

PostForum: Support   Posted: Sat Jan 21, 2023 7:23 am   Subject: Mirror List Empty
Are your items in Groups?

If so, this is what you should expect because Grouped snipes are never Mirrored, due to the mutually exclusive demands of requiring both that you would have to cancel bids ...
  Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
Cupid

Replies: 7
Views: 3943

PostForum: Support   Posted: Thu Jan 19, 2023 1:17 pm   Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
OK, I've added a link to this thread at the bottom of the support thread that I referenced above.

Please monitor that thread to see if Keith is able to assist with this.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 80
Views: 301567

PostForum: Announcements   Posted: Thu Jan 19, 2023 1:14 pm   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
On this thread it is being reported that there's unhelpful interaction between the Firefox plug-in and the LOGOUT feature of the website interface:

https://www.gixen.com/forum/viewtopic.php?t=10852
  Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
Cupid

Replies: 7
Views: 3943

PostForum: Support   Posted: Thu Jan 19, 2023 12:51 pm   Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
Yes, I know you can set it on the website, it doesn't revert for me, but then, as I say, I don't use the browser plug-in/extension...

What I was talking about is trying to set the default within t ...
  Topic: History button in Web version not working
Cupid

Replies: 6
Views: 3077

PostForum: Support   Posted: Thu Jan 19, 2023 12:28 pm   Subject: History button in Web version not working
Yes, I did try this yesterday... and it was as described here... but I had to go out before I could do much investigation.

As you say, it looks like Mario fixed the issue in the mean time.
  Topic: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
Cupid

Replies: 7
Views: 3943

PostForum: Support   Posted: Thu Jan 19, 2023 12:21 pm   Subject: Gixen logs out after placing bid w/ \"Add To Gixen\&qu
I don't personally use the browser plug-ins... but I do remember some discussion of there being a Settings option within it... can you find one that allows you to set your default offset ?

I'm wond ...
  Topic: Automated reminder of eBay authorization expiration
Cupid

Replies: 1
Views: 7170

PostForum: Suggestions and Ideas   Posted: Thu Jan 19, 2023 11:55 am   Subject: Automated reminder of eBay authorization expiration
Which interface do you use to enter your snipes ?

The web interface does warn you with 10 days to go before expiry.
  Topic: New User: ENDED (AUCTION END TIME CHANGED)
Cupid

Replies: 2
Views: 2177

PostForum: Support   Posted: Wed Jan 18, 2023 8:16 am   Subject: New User: ENDED (AUCTION END TIME CHANGED)
Without an auction number I can't really say.

Sellers are permitted to end auctions early for a number of reasons.

Generally it's the bids page that you want to look at to see exactly what happe ...
  Topic: Gixen \"NETWORK ERROR\", Missed bid
Cupid

Replies: 4
Views: 2827

PostForum: Support   Posted: Mon Jan 16, 2023 8:05 am   Subject: Gixen \"NETWORK ERROR\", Missed bid
I very much doubt that the auctions ending simultaneously caused the issue, and. thinking about it, Grouped snipes are never Mirrored anyway, since snipes can not be reliably cancelled on a cross serv ...
  Topic: Gixen \"NETWORK ERROR\", Missed bid
Cupid

Replies: 4
Views: 2827

PostForum: Support   Posted: Mon Jan 16, 2023 7:21 am   Subject: Gixen \"NETWORK ERROR\", Missed bid
I presume this was not a mirrored snipe, so you only had the main server working to place the bid for you ?

FYI, items in groups do need to be finishing at least a couple of minutes apart for the s ...
  Topic: Ads
Cupid

Replies: 2
Views: 8254

PostForum: Suggestions and Ideas   Posted: Sun Jan 15, 2023 12:54 pm   Subject: Ads
The advertising is suppressed, by default, on the snipe pages for users with an active Mirror subscription.

I agree that inappropriate Ads should be reported, to the provider of those Ads.
  Topic: Gixen Button not showing up in Ebay
Cupid

Replies: 8
Views: 4120

PostForum: Support   Posted: Sun Jan 15, 2023 6:59 am   Subject: Gixen Button not showing up in Ebay
Keith has [url=https://www.gixen.com/forum/viewtopic.php?t=8659]now reported that he investigated the issue with the Chrome version and the fixed version is now in the process of being validated.
  Topic: No eMail notifications from Gixen since mid December?
Cupid

Replies: 3
Views: 2549

PostForum: Support   Posted: Fri Jan 13, 2023 8:51 am   Subject: No eMail notifications from Gixen since mid December?
Something has been happening recently with emails as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10829]here ?

Perhaps your issue is related to the changes made as a result of that rep ...
  Topic: Gixen Button not showing up in Ebay
Cupid

Replies: 8
Views: 4120

PostForum: Support   Posted: Fri Jan 13, 2023 8:47 am   Subject: Gixen Button not showing up in Ebay
Which browser are you using ?

If it's Chrome, perhaps this is the same issue as reported [url=https://www.gixen.com/forum/viewtopic.php?t=10843]here ?
  Topic: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic
Cupid

Replies: 2
Views: 2102

PostForum: Support   Posted: Fri Jan 13, 2023 8:44 am   Subject: Gixen Chrome Plug-In \"Violates Chrome Web Store Polic
Generally the thread for Autosnipe support is:

https://www.gixen.com/forum/viewtopic.php?t=8659
  Topic: offset
Cupid

Replies: 1
Views: 1831

PostForum: Support   Posted: Thu Jan 12, 2023 4:40 am   Subject: offset
It is that amount of time, in seconds, before the auction ends that Gixen should place the bid on the auction for you.
  Topic: is a 2 second snipe reliable
Cupid

Replies: 1
Views: 1952

PostForum: Support   Posted: Tue Jan 10, 2023 4:05 am   Subject: is a 2 second snipe reliable
In terms of whether or not Gixen will place the bid at that time, when it is possible to do so, yes it is.

In terms of whether it's more likely or not to win, is a different question though. That e ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 63
Views: 1214702

PostForum: Announcements   Posted: Mon Jan 09, 2023 3:54 am   Subject: Gixen Desktop Manager (64-bit) released
Have you tried importing your watch list via the web interface, and if so are any issues thrown up by doing that ?
  Topic: Auction restricted
Cupid

Replies: 1
Views: 2220

PostForum: Support   Posted: Mon Jan 09, 2023 3:52 am   Subject: Auction restricted
It's unlikely that items you've still got the option of paying for are the issue here.

Much more likely is that you agreed, sometime in the last year or so, with a seller not to proceed with an ite ...
  Topic: Duplicate Emails
Cupid

Replies: 3
Views: 6486

PostForum: Support   Posted: Mon Jan 02, 2023 5:57 am   Subject: Duplicate Emails
Is this the same issue as reported, much more recently, here:

https://www.gixen.com/forum/viewtopic.php?t=10829

?
  Topic: needing help on group option
Cupid

Replies: 1
Views: 1964

PostForum: Support   Posted: Mon Jan 02, 2023 3:46 am   Subject: needing help on group option
Yes, that is what Regular Groups are for.

Contingency Groups are slightly different in that they continue bidding until you DON'T win one of them.

Multi-win Groups additionally allow you to spec ...
  Topic: Cannot find my account link
Cupid

Replies: 4
Views: 2779

PostForum: Support   Posted: Sun Jan 01, 2023 4:28 am   Subject: Cannot find my account link
It has always been a design philosophy for the majority of the Gixen site to be accessible to all without having to register an account.

A consequence of that is that options and features that are ...
  Topic: Cannot find my account link
Cupid

Replies: 4
Views: 2779

PostForum: Support   Posted: Sat Dec 31, 2022 2:10 pm   Subject: Cannot find my account link
After you log in here, via the web interface, select the Settings button near the top of the page, as per the first couple of images in this blog:

https://www.gixen.com/blog/ebay-third-party-author ...
  Topic: Error message when re-authorizing my account
Cupid

Replies: 1
Views: 2083

PostForum: Support   Posted: Fri Dec 30, 2022 5:53 am   Subject: Error message when re-authorizing my account
Perhaps try using a different browser, or clearing (at least the Ebay) cookies in the one that you are using.

Sometimes it just gets resolved their side after a day or so.
  Topic: Any options other than Paypal?
Cupid

Replies: 4
Views: 3214

PostForum: Support   Posted: Wed Dec 28, 2022 4:16 am   Subject: Any options other than Paypal?
I think this was the last response on this subject:

https://www.gixen.com/forum/viewtopic.php?t=9730

So it may still be in the pipeline of things to be done.
  Topic: Settings: list of countries
Cupid

Replies: 1
Views: 7626

PostForum: Suggestions and Ideas   Posted: Sat Dec 17, 2022 2:59 pm   Subject: Settings: list of countries
There doesn't seem to be a New Zealand Ebay site, what is the url you are using ?
  Topic: how do i edit a bid in the iphone app version?
Cupid

Replies: 1
Views: 2216

PostForum: Support   Posted: Fri Dec 16, 2022 2:18 pm   Subject: how do i edit a bid in the iphone app version?
I think the most up to date answer is in [url=https://www.gixen.com/forum/viewtopic.php?t=10644]this thread.
  Topic: \"you are not eligible to bid on this item\"
Cupid

Replies: 1
Views: 2355

PostForum: Support   Posted: Sun Dec 11, 2022 5:11 am   Subject: \"you are not eligible to bid on this item\"
There are quite a few reasons that might be the outcome, mostly they relate to the seller setting terms that your account does not conform to.

Those can be things like a minimum feedback level, not ...
  Topic: Question about adding an item with 1 min before action end
Cupid

Replies: 1
Views: 2835

PostForum: Support   Posted: Mon Dec 05, 2022 4:04 am   Subject: Question about adding an item with 1 min before action end
Gixen needs time to schedule a bid before it is placed, that's not an instantaneous process.

So, anything within 2 minutes of the auction end is very risky and it's unlikely that Gixen will be able ...
  Topic: \"Your eBay Authorization has expired\"/Invalid A
Cupid

Replies: 5
Views: 3625

PostForum: Support   Posted: Mon Dec 05, 2022 3:52 am   Subject: \"Your eBay Authorization has expired\"/Invalid A
Your 'Authorization' is not the same thing as your 'subscription '.

The authorisation is administered from the second section of the 'Settings' page and must be renewed at least every 18 months as ...
  Topic: Gixen time off by 32 seconds
Cupid

Replies: 1
Views: 2450

PostForum: Support   Posted: Mon Dec 05, 2022 3:43 am   Subject: Gixen time off by 32 seconds
What makes you think the Gixen and Ebay servers are not synchronised to the same time ?
  Topic: Gixen snipe start time.
Cupid

Replies: 1
Views: 2567

PostForum: Support   Posted: Sun Dec 04, 2022 5:11 am   Subject: Gixen snipe start time.
'Sniping' is the action of placing the bid at the last minute, so that others can't react to it, that is the primary purpose of this site.

Your bid is placed just a few seconds before the auction i ...
  Topic: Unsubscribe from recurring payments
Cupid

Replies: 5
Views: 3985

PostForum: Support   Posted: Thu Dec 01, 2022 4:48 am   Subject: Unsubscribe from recurring payments
Log into your Paypal account, find the recurring payment that refers to Gixen and delete it.
  Topic: locked out. cannot verify identity 6674
Cupid

Replies: 1
Views: 3138

PostForum: Support   Posted: Tue Nov 29, 2022 3:44 am   Subject: locked out. cannot verify identity 6674
You shouldn't need to change your Gixen credentials or even verify your Gixen account in order to re-establish the authorisation for Gixen to place a bid on you Ebay account for you. You do that via ...
  Topic: sniper didn't bid, lost auction
Cupid

Replies: 1
Views: 2840

PostForum: Support   Posted: Thu Nov 24, 2022 4:06 am   Subject: sniper didn't bid, lost auction
What status did Gixen give the snipe, after it had completed, on both the Main and Mirror tabs ?
  Topic: Transferring Gixen Subscription From 1 account to another
Cupid

Replies: 1
Views: 1927

PostForum: Support   Posted: Thu Nov 24, 2022 4:00 am   Subject: Transferring Gixen Subscription From 1 account to another
Yes, assuming you are referring to a new Gixen username, after you log in here, via the web interface, select the 'Settings' button and the section you want to look for is entitled 'Transfer your mirr ...
  Topic: Has it ever happened?
Cupid

Replies: 5
Views: 2925

PostForum: Support   Posted: Mon Nov 21, 2022 2:22 pm   Subject: Has it ever happened?
It can, but I suspect that unless sellers actually notice and complain direct yo Ebay, that they may well just let it go... really in these circumstances I think Ebay should regard the auction as null ...
  Topic: no sign of Gixen button in Ventura
Cupid

Replies: 2
Views: 1941

PostForum: Support   Posted: Mon Nov 21, 2022 10:53 am   Subject: no sign of Gixen button in Ventura
Yes, a new version for Safari was released recently, as detailed on this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659

... which is where support for the browser extensions is general ...
  Topic: Has it ever happened?
Cupid

Replies: 5
Views: 2925

PostForum: Support   Posted: Mon Nov 21, 2022 4:08 am   Subject: Has it ever happened?
Yes, then items complete without any late bids...

I don't know f Ebay ever compensates it's sellers when that happens.
  Topic: Has it ever happened?
Cupid

Replies: 5
Views: 2925

PostForum: Support   Posted: Sun Nov 20, 2022 7:00 am   Subject: Has it ever happened?
I can't remember that ever happening, but it may have happened when I was not being observant.

I do recall Ebay not being available at all on a few occasions for an hour or so. Obviously things li ...
  Topic: Test, just a test
Cupid

Replies: 1
Views: 1749

PostForum: Support   Posted: Fri Nov 18, 2022 1:44 pm   Subject: Test, just a test
What is it that you are testing ?

The character set supported by this forum ?
  Topic: I bid over the highest bid and my bid was not placed
Cupid

Replies: 2
Views: 2090

PostForum: Support   Posted: Thu Nov 17, 2022 2:05 pm   Subject: I bid over the highest bid and my bid was not placed
What status did Gixen give the snipe, on both the Main and Mirror tabs, once the auction had completed ?

Is your delivery address located in Germany ?
  Topic: Sync of Watch List and View Similar Not working
Cupid

Replies: 1
Views: 1751

PostForum: Support   Posted: Mon Nov 14, 2022 7:43 am   Subject: Sync of Watch List and View Similar Not working
Items that are not auctions are never imported from your watch list.

Also it's been noted in the past that items you've already placed a bid on are not imported either.

If nether of these are th ...
  Topic: Snipe listing links don't all resolve to home ebay domain
Cupid

Replies: 2
Views: 2070

PostForum: Support   Posted: Mon Nov 14, 2022 7:34 am   Subject: Snipe listing links don't all resolve to home ebay domain
Yes, it's been mentioned a couple of times:

https://www.gixen.com/forum/viewtopic.php?t=10728

https://www.gixen.com/forum/viewtopic.php?t=10685
  Topic: My bid was $74 over winning bid yet it says BID UNDER ASKIN
Cupid

Replies: 1
Views: 2174

PostForum: Support   Posted: Wed Nov 09, 2022 5:32 am   Subject: My bid was $74 over winning bid yet it says BID UNDER ASKIN
If you look at the bottom of this page:

https://www.ebay.co.uk/bfl/viewbids/255805670563?item=255805670563

there was a bid of US $391.00 retracted in the last few seconds of the auction which wi ...
  Topic: Gixen is bidding with the wrong account.
Cupid

Replies: 1
Views: 1898

PostForum: Support   Posted: Sat Nov 05, 2022 2:30 pm   Subject: Gixen is bidding with the wrong account.
You choose which Ebay account you authorise to bid on your behalf in the second section of the Settings page, you must have changed that.

It only takes a few minutes to change it back see:

http ...
  Topic: why has Gixen ceased showing up on my eBay site?
Cupid

Replies: 1
Views: 1889

PostForum: Support   Posted: Fri Nov 04, 2022 11:09 am   Subject: why has Gixen ceased showing up on my eBay site?
I assume you mean the browser plug-in, for which support is provided on this thread ?:

https://www.gixen.com/forum/viewtopic.php?t=8659

Which browser you are using is, of course, very significan ...
  Topic: Confused on How I won the Auction At My Exact Maximum Bid
Cupid

Replies: 1
Views: 1959

PostForum: Support   Posted: Tue Nov 01, 2022 9:19 am   Subject: Confused on How I won the Auction At My Exact Maximum Bid
It's not as unlikely as you might at first think.

The Ebay bidding system dictates that you pay no more than one bid increment more than the next highest accepted bid, however that also means that ...
  Topic: iOS Gixen App Beta
Cupid

Replies: 46
Views: 294836

PostForum: Announcements   Posted: Tue Nov 01, 2022 7:07 am   Subject: iOS Gixen App Beta
This was the most recent comment that Mario made about App development:

https://www.gixen.com/forum/viewtopic.php?t=10790
  Topic: Already submitted a bid before using gixen
Cupid

Replies: 1
Views: 1925

PostForum: Support   Posted: Mon Oct 31, 2022 3:34 am   Subject: Already submitted a bid before using gixen
Gixen can place any bid that is acceptable to Ebay, so yes, if you have now decided that you are willing to bid a higher amount, Gixen can place that bid on Ebay in the last few seconds of the auction ...
  Topic: What is needed Gixen if alter ebay address to USA was UK
Cupid

Replies: 3
Views: 2534

PostForum: Support   Posted: Sun Oct 30, 2022 11:12 am   Subject: What is needed Gixen if alter ebay address to USA was UK
Ebay seems to cope well with multiple bids arriving from the same user at the same time, from different locations.

After all that is what happens here if you set your Main and Mirror offsets to be ...
  Topic: There was a problem with an eBay internal system or process
Cupid

Replies: 3
Views: 2655

PostForum: Support   Posted: Sun Oct 30, 2022 10:53 am   Subject: There was a problem with an eBay internal system or process
Ebay does have glitches occasionally, particularly at busy times, like Sunday evening.

A few months ago I noticed the Ebay web site was being particularly temperamental, and at the same time won an ...
  Topic: does gixen work on other ebay locales?
Cupid

Replies: 1
Views: 1860

PostForum: Support   Posted: Sun Oct 30, 2022 3:38 am   Subject: does gixen work on other ebay locales?
Yes, Ebay accounts and listings are global.

You can also tailor how Gixen displays it's links and places the bids for you via the 'current country setting' and 'Ebay target site' sections on the 'S ...
  Topic: What is needed Gixen if alter ebay address to USA was UK
Cupid

Replies: 3
Views: 2534

PostForum: Support   Posted: Sat Oct 29, 2022 6:43 am   Subject: Re: What is needed Gixen if alter ebay address to USA was UK
If I alter delivery address in ebay to his address what do I need to alter in Gixen

You have provided Gixen authorisation to place the bid via your Ebay account, in the second section of the Settin ...
  Topic: (im dumb) newbie question...
Cupid

Replies: 1
Views: 1824

PostForum: Support   Posted: Fri Oct 28, 2022 12:27 pm   Subject: (im dumb) newbie question...
Gixen will place the bid you ask it to at the offset of the snipe.

However, and I think probably the reason you asked the question (?), that doesn't mean you pay any more if you win since, on Ebay, ...
  Topic: Ebay button
Cupid

Replies: 5
Views: 3173

PostForum: Support   Posted: Thu Oct 27, 2022 8:05 am   Subject: Ebay button
Try contacting Keith either via one of the download sites or Facebook ?

The links are at the top of the thread I linked to above.
  Topic: \"bid under asking price\" mirror?
Cupid

Replies: 3
Views: 2514

PostForum: Support   Posted: Tue Oct 25, 2022 12:43 pm   Subject: \"bid under asking price\" mirror?
No problem; I agree that it's counter intuitive when you see it, which is why you're not the first and, no doubt, won't be the last to query this.

Hopefully this thread is also helpful, to all thos ...
  Topic: \"bid under asking price\" mirror?
Cupid

Replies: 3
Views: 2514

PostForum: Support   Posted: Tue Oct 25, 2022 10:43 am   Subject: \"bid under asking price\" mirror?
Yes, this is not a surprising result.

All that it means is that the Main server managed to get it's bid in first. Perhaps you even had a larger offset on that server ?

Both servers operate indep ...
  Topic: Listings in History show ENDED
Cupid

Replies: 1
Views: 1986

PostForum: Support   Posted: Sun Oct 23, 2022 3:06 pm   Subject: Listings in History show ENDED
I think generally those are ones that you have either Edited to change parameters after first entering/importing them or, ones that you've deleted before the end of the auction.

So, the direct answ ...
  Topic: Gixen says WON, but eBay says NO
Cupid

Replies: 6
Views: 3932

PostForum: Support   Posted: Sun Oct 23, 2022 8:37 am   Subject: Gixen says WON, but eBay says NO
Ah, yes, 'expertdecisions' that was stated as the Ebay id in the first post does indeed have 347 positive feedback at present, and has been registered on Ebay since Oct-07-02 in Spain as a business se ...
  Topic: Gixen says WON, but eBay says NO
Cupid

Replies: 6
Views: 3932

PostForum: Support   Posted: Sat Oct 22, 2022 3:23 am   Subject: Gixen says WON, but eBay says NO
Only Mario has the access required to look behind the scenes at this, he can be contacted directly via email at the support address provided on the contact page.
  Topic: Gixen says WON, but eBay says NO
Cupid

Replies: 6
Views: 3932

PostForum: Support   Posted: Fri Oct 21, 2022 4:59 am   Subject: Gixen says WON, but eBay says NO
Have you had success with this set up since the last time that you authorised Gixen to bid on your behalf on Ebay ?

I think the first thing I would check is the authorisation in the second section ...
  Topic: 2 failed snipes
Cupid

Replies: 5
Views: 3342

PostForum: Support   Posted: Sun Oct 16, 2022 8:06 am   Subject: 2 failed snipes
Hmm, well it's certainly not anything Gixen can influence.

I guess it's possible for Ebay to revise it, but without the sellers permission to do so I think it's very unlikely and even with such coo ...
  Topic: 2 failed snipes
Cupid

Replies: 5
Views: 3342

PostForum: Support   Posted: Sun Oct 16, 2022 6:31 am   Subject: 2 failed snipes
The seller had to select that you had not paid as the reason for cancelling the order in order to get their Ebay fees credited back.

That will have put a black mark on your account that any seller ...
  Topic: 2 failed snipes
Cupid

Replies: 5
Views: 3342

PostForum: Support   Posted: Sun Oct 16, 2022 4:19 am   Subject: 2 failed snipes
What status did Gixen give these snipes, on both the Main and Mirror tabs, after the auction had completed ?
  Topic: Can't edit my bids
Cupid

Replies: 3
Views: 2597

PostForum: Support   Posted: Sun Oct 16, 2022 4:17 am   Subject: Can't edit my bids
Everyone can edit bids via the web interface.

The most common misconception is that you can edit bids in the place they are displayed, you can't.

Have you looked at the place where you add your ...
  Topic: Error Message Display
Cupid

Replies: 2
Views: 8820

PostForum: Suggestions and Ideas   Posted: Sat Oct 15, 2022 1:17 pm   Subject: Error Message Display
If you have a Mirror subscription you can move the 'Add' section to the top of the page, before the snipes, using the 'Input fields position' of the 'Settings' page. Just set the value to be 'Top' and ...
  Topic: Ebay button
Cupid

Replies: 5
Views: 3173

PostForum: Support   Posted: Fri Oct 14, 2022 8:25 am   Subject: Ebay button
Keith, the developer, generally provides support via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659
  Topic: Item canceled at end of bidding.
Cupid

Replies: 1
Views: 1992

PostForum: Support   Posted: Mon Oct 10, 2022 5:38 am   Subject: Item canceled at end of bidding.
On the listing near the top is the message:

'This listing was ended by the seller because the item was sold'

That means the seller chose to end the auction early and sell for the current high bi ...
  Topic: closed my account
Cupid

Replies: 1
Views: 2150

PostForum: Support   Posted: Sat Oct 08, 2022 3:55 am   Subject: closed my account
If you have a regular payment being made for the Mirror service, which you want to stop, you just need to instruct Paypal to remove the recurring payment from your account. You can do that online by l ...
  Topic: Status (mirror) N/A
Cupid

Replies: 7
Views: 6134

PostForum: Support   Posted: Fri Oct 07, 2022 3:43 am   Subject: Status (mirror) N/A
It's not something I can reproduce as I could previously.

So as before, are there any other indications that your subscription may not be active ?

For example, having the countdown when you log ...
  Topic: New eBay username
Cupid

Replies: 1
Views: 2271

PostForum: Support   Posted: Wed Oct 05, 2022 2:23 pm   Subject: New eBay username
You don't need a new account, just use the second section of the Settings page to authorise Gixen to bid on your account with the changed credentials.
  Topic: Invalid Authorization
Cupid

Replies: 1
Views: 2300

PostForum: Support   Posted: Tue Oct 04, 2022 2:52 am   Subject: Invalid Authorization
Your authorization is a completely different thing from your subscription which you pay for.

The authorization as the permission that you give for Gixen to place bids on your behalf on Ebay, you do ...
  Topic: Cannot renew ebay authorization
Cupid

Replies: 1
Views: 2470

PostForum: Support   Posted: Sun Oct 02, 2022 5:21 am   Subject: Re: Cannot renew ebay authorization
This really is an issue that, ultimately, only Ebay can resolve.

However, I'm sure that, if it were widespread, Mario could raise it with them, but that's likely to be a very long winded process.
...
  Topic: NOT HAPPY😡
Cupid

Replies: 1
Views: 2693

PostForum: Support   Posted: Sat Oct 01, 2022 6:30 am   Subject: NOT HAPPY😡
Please first check your spam folder to see if anything has turned up there.

Failing that please email Mario direct at he support address provided on the [url=https://www.gixen.com/main/contact.php] ...
  Topic: unpaid item, unable to bid
Cupid

Replies: 2
Views: 4462

PostForum: Support   Posted: Sat Sep 24, 2022 3:42 am   Subject: unpaid item, unable to bid
You did the right thing by contacting Ebay.

This is something only they can take action on.
  Topic: My bid not placed
Cupid

Replies: 1
Views: 1917

PostForum: Support   Posted: Tue Sep 20, 2022 12:22 pm   Subject: My bid not placed
It's not something generated internally by Gixen, it's as s result of trying to submit the bid for you and getting a refusal as a response from Ebay.

Have you tried asking their customer support wh ...
  Topic: unable to reset gixen password
Cupid

Replies: 4
Views: 3447

PostForum: Support   Posted: Tue Sep 20, 2022 3:01 am   Subject: unable to reset gixen password
OK,

In that case please email the details to Mario direct at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page. The most important of those details being you ...
  Topic: Not earning any eBay Bucks this year.
Cupid

Replies: 3
Views: 2547

PostForum: Support   Posted: Tue Sep 20, 2022 2:57 am   Subject: Not earning any eBay Bucks this year.
OK,

Thanks for sharing the news from Ebay, that should help others that use this service and have signed up to that scheme.
  Topic: How to Set Offset/Mirror
Cupid

Replies: 10
Views: 12522

PostForum: Support   Posted: Mon Sep 19, 2022 5:21 am   Subject: How to Set Offset/Mirror
All auctions are different from one another and attract different bidders.

If you feel that any particular auction is likely to attract more manual snipers then certainly a lower offset is an advan ...
  Topic: unable to reset gixen password
Cupid

Replies: 4
Views: 3447

PostForum: Support   Posted: Mon Sep 19, 2022 5:10 am   Subject: unable to reset gixen password
I'd recommend that first you use:

https://www.gixen.com/forgotusername.php

to confirm that you are using the right Gixen id.
  Topic: Not earning any eBay Bucks this year.
Cupid

Replies: 3
Views: 2547

PostForum: Support   Posted: Sun Sep 18, 2022 3:37 am   Subject: Not earning any eBay Bucks this year.
The only significant settings for this would be the Target sites for Main and Mirror.

It may also be significant that though Gixen targets specific Ebay sites it doesn't do so via the same browser ...
  Topic: How to Set Offset/Mirror
Cupid

Replies: 10
Views: 12522

PostForum: Support   Posted: Sat Sep 17, 2022 2:41 pm   Subject: How to Set Offset/Mirror
Whatever you choose for your offsets, please bear in mind that in the vast majority of cases it's going to be the highest that is actually the most significant choice.

That's because most of the ti ...
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Fri Sep 16, 2022 9:05 am   Subject: Additional languages, pricing update
Paypal allows you to set up many at the same time, you can see all of them from within your Paypal account and can cancel any that you set up in error from there.

Any refunds required, to bring dow ...
  Topic: Some insights from December 2019
Cupid

Replies: 3
Views: 23841

PostForum: Blog   Posted: Fri Sep 16, 2022 8:58 am   Subject: Some insights from December 2019
There is some more of this kind of data on this blog:

https://www.gixen.com/blog/what-buyers-buy-on-ebay/
  Topic: Activate 15day Mirror
Cupid

Replies: 1
Views: 1877

PostForum: Support   Posted: Fri Sep 16, 2022 4:08 am   Subject: Activate 15day Mirror
Chunks can be enabled near the top of the Settings page.

The same place you go to buy them in the first place.
  Topic: Expired
Cupid

Replies: 1
Views: 1826

PostForum: Support   Posted: Thu Sep 15, 2022 4:15 am   Subject: Expired
Please make sure that some of these messages are not confused with 'Authorisation'. Often confused, but which is the permission for Gixen to place bids on your behalf, this gets invalidated by Ebay ei ...
  Topic: Two automatic payment in few
Cupid

Replies: 6
Views: 3624

PostForum: Support   Posted: Tue Sep 13, 2022 3:06 am   Subject: Two automatic payment in few
Can you post a copy of the response you get here ?
  Topic: Two automatic payment in few
Cupid

Replies: 6
Views: 3624

PostForum: Support   Posted: Mon Sep 12, 2022 2:54 am   Subject: Two automatic payment in few
I think they must relate to the Gixen Mirror options that you have signed up for then.

Did you check your PayPal account to see what payments you have set up there ?

What problem do you have wit ...
  Topic: not bid
Cupid

Replies: 1
Views: 1975

PostForum: Support   Posted: Sun Sep 11, 2022 7:46 am   Subject: not bid
What status did Gixen give the snipe after the auction had ended, on both the Main and Mirror tabs ?
  Topic: Two automatic payment in few
Cupid

Replies: 6
Views: 3624

PostForum: Support   Posted: Sun Sep 11, 2022 5:07 am   Subject: Two automatic payment in few
Does:
pricingr
or:
7r

Have any meaning or relevance to you ?

It's never Gixen that requests payments, always Paypal that sends them on a schedule that you set up and agree to.

So the cont ...
  Topic: wrong eBay link and can't change it
Cupid

Replies: 1
Views: 2663

PostForum: Support   Posted: Sat Sep 10, 2022 7:18 am   Subject: wrong eBay link and can't change it
Are you getting any error message when you try to change that authorisation via the second section of the Settings page ?

Please be aware that all authorisation requests happen via the Ebay.com web ...
  Topic: Info about passwords
Cupid

Replies: 2
Views: 2523

PostForum: Support   Posted: Sat Sep 10, 2022 7:11 am   Subject: Info about passwords
Yes, some years ago now, Gixen accounts were separated from Ebay and have their own independent passwords. It's not recommended that you have them the same on Ebay and Gixen and since that change Gixe ...
  Topic: withdrawn money from my PayPal without permission
Cupid

Replies: 1
Views: 2381

PostForum: Support   Posted: Thu Sep 08, 2022 2:59 am   Subject: withdrawn money from my PayPal without permission
The way that Paypal recurring payments work is that they send the money, Gixen does not request it.

So, the cause of your issue lies within Paypal and that is where you can control it for yourself. ...
  Topic: Listing Notes
Cupid

Replies: 1
Views: 8794

PostForum: Suggestions and Ideas   Posted: Tue Sep 06, 2022 4:22 pm   Subject: Listing Notes
This already exists, and I see that you already have an active subscription so all you need to do is enable it.

On the Settings page it is known as 'Comments', that's where you enable it.
  Topic: using Mirror
Cupid

Replies: 1
Views: 2263

PostForum: Support   Posted: Sat Sep 03, 2022 7:05 am   Subject: using Mirror
The Mirror is automatically enabled when you have an active subscription.

What type of service did you pay for ?... A years subscription, chunks, or pay per use ?

The details should be displayed ...
  Topic: Adding the Gixen Promo code to my website
Cupid

Replies: 2
Views: 2585

PostForum: Support   Posted: Fri Sep 02, 2022 12:59 pm   Subject: Adding the Gixen Promo code to my website
For a request of this detail it is probably best to contact Mario direct, via email, at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page.
  Topic: How do I change my password?
Cupid

Replies: 6
Views: 9715

PostForum: Support   Posted: Fri Sep 02, 2022 12:41 pm   Subject: How do I change my password?
The path to it via standard browsing of the website is:

[url=https://www.gixen.com/main/index.php]Home->[url=https://www.gixen.com/main/register.php]CREATE YOUR GIXEN ACCOUNT->Forgot your Gix ...
  Topic: Bid not placed, regular or mirror
Cupid

Replies: 1
Views: 2310

PostForum: Support   Posted: Wed Aug 31, 2022 3:16 am   Subject: Bid not placed, regular or mirror
If you look at the top of the listing you will see that it says:

'This listing was ended by the seller because the item is no longer available.'

That means the seller withdrew it from sale befor ...
  Topic: Gixen mobile app permanent error???
Cupid

Replies: 2
Views: 2494

PostForum: Support   Posted: Tue Aug 30, 2022 11:41 am   Subject: Gixen mobile app permanent error???
Yes, it's not an uncommon confusion, which is why this blog entry was created:

https://www.gixen.com/blog/ebay-third-party-authorizations/

You might also find some of the other blogs useful, the ...
  Topic: Can't sign up
Cupid

Replies: 2
Views: 2864

PostForum: Support   Posted: Sat Aug 27, 2022 2:52 pm   Subject: Can't sign up
I think it's possible that you are attempting to set up an account with an id that is identical to one that's already been used in the past.

Have you tried creating alternative name accounts ?
  Topic: Change address linked to subscription
Cupid

Replies: 4
Views: 3626

PostForum: Support   Posted: Sat Aug 27, 2022 4:15 am   Subject: Change address linked to subscription
Yes, that sounds logical... it's something that might be significant to a recurring payment that related to physical products or any services provided that relate directly to your home, which I'm sure ...
  Topic: Change address linked to subscription
Cupid

Replies: 4
Views: 3626

PostForum: Support   Posted: Fri Aug 26, 2022 1:38 pm   Subject: Change address linked to subscription
I'm not exactly sure what you mean.

Is it indicating a Paypal account

i> that you no longer use, linked to an old/different email address perhaps ? Or

ii> are we talking about your phys ...
  Topic: Renewal period expiry date short of full term 0
Cupid

Replies: 1
Views: 2243

PostForum: Support   Posted: Fri Aug 26, 2022 1:26 pm   Subject: Renewal period expiry date short of full term 0
If you signed up for a 2 year recurring payment on August 19th 2022 then the next payment should be due on August 19th 2024 and that might be what the display is telling you. That's how Paypal deal wi ...
  Topic: How to see my acct. history of membership ammounts paid?
Cupid

Replies: 1
Views: 2197

PostForum: Support   Posted: Fri Aug 26, 2022 1:14 pm   Subject: How to see my acct. history of membership ammounts paid?
It should be displayed after the first section of the 'Settings' page.
  Topic: Are the already subscribed have to resubscribe?
Cupid

Replies: 1
Views: 2233

PostForum: Support   Posted: Fri Aug 26, 2022 1:11 pm   Subject: Are the already subscribed have to resubscribe?
If you already have an active recurring subscription there is no need to do anything.

If not and you want to lock in the current price then you need to set up a recurring subscription.

The recor ...
  Topic: Paid for additional recurring subscription by mistake
Cupid

Replies: 3
Views: 3390

PostForum: Support   Posted: Fri Aug 26, 2022 1:07 pm   Subject: Paid for additional recurring subscription by mistake
Using the links in the first section of the 'Settings' page.

The first couple of images on this blog demonstrate how to get there:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Paid for additional recurring subscription by mistake
Cupid

Replies: 3
Views: 3390

PostForum: Support   Posted: Thu Aug 25, 2022 3:35 am   Subject: Paid for additional recurring subscription by mistake
Please email the details (including your Gixen id) to Mario direct at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page and he will sort out a refund for you ...
  Topic: Do you get Unlimited Bids if you buy subscription?
Cupid

Replies: 1
Views: 3365

PostForum: Support   Posted: Mon Aug 22, 2022 9:56 am   Subject: Do you get Unlimited Bids if you buy subscription?
Yes, you can schedule as many as you like, for a whole year, with a standard Mirror subscription, and is also unlimited, for limited periods, with 'chunks' and until you run out of credit with 'Pay-Pe ...
  Topic: Question on my maximum bid
Cupid

Replies: 1
Views: 2280

PostForum: Support   Posted: Mon Aug 22, 2022 9:33 am   Subject: Question on my maximum bid
I presume you are a new user of Gixen ?

Based on your question I think you are best off starting by reading this Blog article:

https://www.gixen.com/blog/how-does-ebay-bidding-work/

and the a ...
  Topic: no confirmation of successful account linkage to eBay
Cupid

Replies: 3
Views: 3246

PostForum: Support   Posted: Sat Aug 20, 2022 4:26 am   Subject: no confirmation of successful account linkage to eBay
It's the second section of the Settings page that tells you whether the Authorisation is considered valid on the Gixen side.

You can also check it on the Ebay side. The [url=https://www.gixen.com/b ...
  Topic: my gixen password doesn't work
Cupid

Replies: 1
Views: 2505

PostForum: Support   Posted: Wed Aug 17, 2022 10:06 am   Subject: my gixen password doesn't work
Have you tried using this section of the FAQ page:

What happens if I mistype my password while logging in?
You will not be able to log in. You can reset your password by using the following form: ...
  Topic: Password
Cupid

Replies: 3
Views: 3342

PostForum: Support   Posted: Wed Aug 17, 2022 10:00 am   Subject: Password
In a browser on a mobile the 'My Snipes' page is configured a bit differently and thus does not look the same as on a desktop browser, this is in order to use the space available on a mobile screen be ...
  Topic: Paid Account Not Recognized
Cupid

Replies: 2
Views: 2869

PostForum: Support   Posted: Wed Aug 17, 2022 9:43 am   Subject: Paid Account Not Recognized
Have you used the same email address to register both times ?

If so, perhaps try the:

Forgot your Gixen username? You can retrieve it

mechanism again to see if you now have more than one Gix ...
  Topic: Password
Cupid

Replies: 3
Views: 3342

PostForum: Support   Posted: Mon Aug 15, 2022 6:05 am   Subject: Password
Gixen doesn't use your password to place bids for you on Ebay.

Instead you set up an Authorisation that allows Gixen to bid on your behalf but does not allow it any other access to your account.
...
  Topic: bid not placed, regular or mirror
Cupid

Replies: 5
Views: 4281

PostForum: Support   Posted: Sat Aug 13, 2022 5:12 am   Subject: bid not placed, regular or mirror
I'd be interested in where you were advised that message had anything to do with your bid amount ?... I don't recall seeing any such advice here.

That message indicates a restriction imposed by the ...
  Topic: bid not placed, regular or mirror
Cupid

Replies: 5
Views: 4281

PostForum: Support   Posted: Sat Aug 13, 2022 3:36 am   Subject: bid not placed, regular or mirror
.. and if you'd like others to offer their opinion can you also let us know what status Gixen gave the snipe, after it had completed, on both the Main and Mirror tabs ?
  Topic: Can I see what I was willing to pay?
Cupid

Replies: 1
Views: 2321

PostForum: Support   Posted: Fri Aug 12, 2022 3:39 am   Subject: Can I see what I was willing to pay?
Where are you looking, on your snipes page, in the History page or on Ebay ?

Snipes are removed from the snipes page after a couple of days, but while they are still there the 'Bid' column represen ...
  Topic: My Gixen history page doesn't show my bids or my wins
Cupid

Replies: 2
Views: 2868

PostForum: Support   Posted: Thu Aug 11, 2022 2:03 am   Subject: My Gixen history page doesn't show my bids or my wins
Do you initially import your snipes from a list?... I'm thinking that could, at least, account for 0.0 bid amounts and that they were deleted as when you update those the default initial bid of 0.0 is ...
  Topic: Can I have my subscription changed over to the one year
Cupid

Replies: 2
Views: 2908

PostForum: Support   Posted: Thu Aug 11, 2022 1:55 am   Subject: Can I have my subscription changed over to the one year
Please can you send this request via email to Mario directly at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact Tab.

I imagine that, if you wanted a recurrin ...
  Topic: Information videos
Cupid

Replies: 2
Views: 3314

PostForum: Support   Posted: Tue Aug 09, 2022 6:05 am   Subject: Information videos
Do you mean renew Authorisation ?

A text version of that is available in the blogs [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]here.
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 12790

PostForum: Support   Posted: Mon Aug 08, 2022 4:11 am   Subject: Please remove this warning message
... and that's why it's not a fixed offset... everyone with a Mirror subscription gets to choose.

I often bid on auctions where there's a lot of snipers, I assume most of them automated, so that pr ...
  Topic: Error messaging when starting up Desktop App
Cupid

Replies: 3
Views: 2893

PostForum: Support   Posted: Sat Aug 06, 2022 2:40 pm   Subject: Error messaging when starting up Desktop App
I'm sorry I don't really understand what you mean, but I'll try to interpret what I think you might mean in the following answer.

The Gixen Desktop Manager needs to use your Gixen credentials in or ...
  Topic: Are Gixen accounts identifiable to ebay?
Cupid

Replies: 3
Views: 3236

PostForum: Support   Posted: Sat Aug 06, 2022 2:30 pm   Subject: Are Gixen accounts identifiable to ebay?
I wouldn't think so, no.

Gixen uses the one permission you grant for it to bid on your behalf that is associated with your Gixen account, there is no need for it to pass on the Gixen credentials wh ...
  Topic: Error messaging when starting up Desktop App
Cupid

Replies: 3
Views: 2893

PostForum: Support   Posted: Sat Aug 06, 2022 2:18 pm   Subject: Error messaging when starting up Desktop App
Is it prompting you to provide your Gixen credentials ?

If not perhaps you opted to save the wrong ones, and if you have a gixen.ini file in the working directory of the the application from then d ...
  Topic: So embarrassed. Spelled by username wrong. Can I fix it?
Cupid

Replies: 1
Views: 2193

PostForum: Support   Posted: Sat Aug 06, 2022 4:16 am   Subject: So embarrassed. Spelled by username wrong. Can I fix it?
You can try to register again using the correct spelling, of course until you try you won't know if the correctly spelled version is already taken or not.

If you have a subscription you can then tr ...
  Topic: Please remove this warning message
Cupid

Replies: 17
Views: 12790

PostForum: Support   Posted: Fri Aug 05, 2022 2:31 am   Subject: Please remove this warning message
Yes, as I intimated, if they are prepared to sit and look at an auction ending in real time, and are happy to pay more than their research tells them is a fair price...

Experience has taught me tha ...
  Topic: Can't sign up to Mirror from UK
Cupid

Replies: 2
Views: 2526

PostForum: Support   Posted: Thu Aug 04, 2022 12:17 pm   Subject: Can't sign up to Mirror from UK
Yes, there are plenty of us in the UK that are able to upgrade to having a Mirror subscription using Paypal.

Is an AmEx card the only way you have of funding a Paypal payment ?... I'd suspect that' ...
  Topic: How to get OLD format back??
Cupid

Replies: 1
Views: 2181

PostForum: Support   Posted: Wed Aug 03, 2022 8:07 am   Subject: How to get OLD format back??
I have not yet found a limit to the number of snipes being displayed on one page and I've gone up to 65 snipes trying to find one, what is the limit you've found ?
  Topic: Suggestion: Add P&P to 'Bids' listing page
Cupid

Replies: 1
Views: 9635

PostForum: Suggestions and Ideas   Posted: Mon Aug 01, 2022 11:36 pm   Subject: Suggestion: Add P&P to 'Bids' listing page
It is already displayed, but not accurately, so I think it should actually be removed as discussed in this thread:

https://www.gixen.com/forum/viewtopic.php?p=40345#40345
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 11
Views: 8746

PostForum: Support   Posted: Mon Aug 01, 2022 11:34 pm   Subject: Shipping amount not working on certain items.
To be honest ebay get it wrong in their summary views quite often too, they can only be relied on on their auction pages.

I definitely think we should remove it to stop misleading people.
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 1
Views: 2241

PostForum: Support   Posted: Mon Aug 01, 2022 2:03 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I think this is another one that is best directed to Ebay customer support since it was their software that rejected the bid when Gixen tried to place it.
  Topic: Shipping amount not working on certain items.
Cupid

Replies: 11
Views: 8746

PostForum: Support   Posted: Mon Aug 01, 2022 1:59 am   Subject: Shipping amount not working on certain items.
If it's not accurate, and can't be made so, I think that is justification for removing it completely.

It's never been something I wanted, though shipping price is very important in my bidding, so ...
  Topic: ebay Gixen Sniper
Cupid

Replies: 1
Views: 2412

PostForum: Support   Posted: Sat Jul 30, 2022 12:24 pm   Subject: ebay Gixen Sniper
Do you mean the browser extension(s) that are normally supported via this thread:

https://www.gixen.com/forum/viewtopic.php?t=8659

?
  Topic: Gixen button missing on eBay
Cupid

Replies: 2
Views: 2623

PostForum: Support   Posted: Sat Jul 30, 2022 3:49 am   Subject: Gixen button missing on eBay
I think the first place to check is that the extension that provides this feature is still enabled in your browser.

If not, or perhaps as a next step, I'd try re-installing it.
  Topic: Says won but didnt 374188137349
Cupid

Replies: 3
Views: 3200

PostForum: Support   Posted: Sat Jul 30, 2022 3:45 am   Subject: Says won but didnt 374188137349
Are you sure ?

It certainly looks like a bid of US $12.50 won that auction, from an Ebay account that currently has a 763 positive feedback rating. Is that not the account you have authorised Gixen ...
  Topic: Another major outage today
Cupid

Replies: 4
Views: 4203

PostForum: Support   Posted: Fri Jul 29, 2022 2:49 pm   Subject: Another major outage today
It would also be good to get at least the front/home page to load in less than 2 minutes when this issue occurs...

That way a few more people would be able to see the message you put there informi ...
  Topic: Another major outage today
Cupid

Replies: 4
Views: 4203

PostForum: Support   Posted: Fri Jul 29, 2022 1:25 pm   Subject: Another major outage today
Yes, I noticed... are they giving you confidence that it won't happen again ?
  Topic: Password Update
Cupid

Replies: 1
Views: 2452

PostForum: Support   Posted: Thu Jul 28, 2022 3:17 am   Subject: Password Update
Gixen does not require or have any access to your Ebay password.

However, it does need authorisation from you to bid in your behalf, and when you change your password on Ebay they generally revoke ...
  Topic: Can't place bids on multiple auctions that end at same tim
Cupid

Replies: 20
Views: 26024

PostForum: Support   Posted: Thu Jul 28, 2022 3:06 am   Subject: Can't place bids on multiple auctions that end at same tim
No, as mentioned above things changed, quite a few years ago now, so that auctions ending in the same second no longer cause issues.
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 6338

PostForum: Support   Posted: Wed Jul 27, 2022 6:58 am   Subject: You are not eligible to bid on this item
The last one looks like it might be related to the authorisation, but you only updated that a short while ago dodn't you (as mentioned earlier in this thread), and I assume you have not changed any of ...
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Mon Jul 25, 2022 8:02 am   Subject: Additional languages, pricing update
As per the link I posted just above yours, the options are all available at the top of the Settings page, payment is via Paypal.
  Topic: Notification Options
Cupid

Replies: 3
Views: 9220

PostForum: Suggestions and Ideas   Posted: Mon Jul 25, 2022 3:03 am   Subject: Notification Options
Yes, it's not a feature I have enabled, since I always enter the highest amount I'm willing to pay as my snipe amount.

If it's going to cost any more than that, and I get informed, all I'm going t ...
  Topic: Notification Options
Cupid

Replies: 3
Views: 9220

PostForum: Suggestions and Ideas   Posted: Sun Jul 24, 2022 1:33 pm   Subject: Notification Options
I would think that a more popular option would be to be able to turn off the end of auction notifications (since Ebay already lets you know if you've won and anything you haven't is presumably of less ...
  Topic: Not elgible to bid on this item
Cupid

Replies: 2
Views: 2909

PostForum: Support   Posted: Thu Jul 21, 2022 5:09 am   Subject: Not elgible to bid on this item
What category are these items in and which jurisdiction do you live in ?... I believe both could be an influence on your bids being restricted in this way.

If not category specific, do the titles o ...
  Topic: Exported snipe history file is zero bytes long
Cupid

Replies: 2
Views: 3076

PostForum: Support   Posted: Wed Jul 20, 2022 1:45 pm   Subject: Exported snipe history file is zero bytes long
In the 'Export/download' section of the Settings page, the 'Export' option is to obtain a list of your currently active snipes, so if you don't have any of those it will be an empty file.
  Topic: Can I buy more snipes after the first 4 are all used?
Cupid

Replies: 1
Views: 2241

PostForum: Support   Posted: Wed Jul 20, 2022 3:27 am   Subject: Can I buy more snipes after the first 4 are all used?
All the options are available via links at the top of the Settings page.

The first couple of images on this blog indicate how to get to there:

https://www.gixen.com/blog/ebay-third-party-authori ...
  Topic: unlinked from Ebay
Cupid

Replies: 1
Views: 2168

PostForum: Support   Posted: Mon Jul 18, 2022 12:32 pm   Subject: unlinked from Ebay
Can you provide a bit more detail as it's not clear to me what issue you have.

Are you, for instance, saying you have an issue logging into your Gixen account, or is it an issue with granting autho ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 2791

PostForum: Support   Posted: Sun Jul 17, 2022 2:53 pm   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Thank you for the update. Sadly, it's not the first time that Ebay has supported mutually exclusive options, at the same time.
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 4
Views: 2791

PostForum: Support   Posted: Sun Jul 17, 2022 12:53 pm   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Since the status you got on the snipe will be as a result of the response Gixen got back from Ebay, when it tried to submit your bid, it is probably a question that is best directed to Ebay themselves ...
  Topic: S&H says $0, which is wrong much of the time...
Cupid

Replies: 5
Views: 3475

PostForum: Support   Posted: Sun Jul 17, 2022 12:45 pm   Subject: S&H says $0, which is wrong much of the time...
Note, I changed my options to try to display the postage options for the United States, even though I actually generally use the .co.uk site and myself live in the UK, and then it displayed that messa ...
  Topic: 2 year subscription is not really 2 full years
Cupid

Replies: 2
Views: 2947

PostForum: Support   Posted: Sun Jul 17, 2022 4:52 am   Subject: 2 year subscription is not really 2 full years
I'm guessing here, but it might be because on most Ebay sites the maximum length of an auction is 10 days... so having the date set 10 days earlier gives Gixen the time to warn you that the subscripti ...
  Topic: Snipers
Cupid

Replies: 1
Views: 1935

PostForum: Support   Posted: Sun Jul 17, 2022 4:45 am   Subject: Snipers
I think Gixen users and perhaps Ebay would likely have something to say if Gixen were to start publishing such information.

Would you be happy to have your sniping information disclosed to others ?
  Topic: Error when adding an item
Cupid

Replies: 24
Views: 22392

PostForum: Support   Posted: Fri Jul 15, 2022 9:34 am   Subject: Error when adding an item
I can add 185498404758 via the web interface without issue.

Have you checked your authorisation, second section of the Settings page is valid ?

Which country/countries are your target sites ?... ...
  Topic: S&H says $0, which is wrong much of the time...
Cupid

Replies: 5
Views: 3475

PostForum: Support   Posted: Fri Jul 15, 2022 3:51 am   Subject: S&H says $0, which is wrong much of the time...
For me, viewing from ebay.co.uk, that listing now has:

'This item will post to United States, but the seller has not specified postage options. Contact the seller and request a postage method to yo ...
  Topic: Question: Will gixen keep your bid if you are outbid?
Cupid

Replies: 1
Views: 1838

PostForum: Support   Posted: Thu Jul 14, 2022 1:41 pm   Subject: Question: Will gixen keep your bid if you are outbid?
Yes, Gixen will not cancel your snipe in these circumstances, you may however decide to delete it, then there's obviously nothing that Gixen can do to advise you that you might want to add it again.
...
  Topic: \"Set up 2 step verification\"
Cupid

Replies: 3
Views: 5660

PostForum: Support   Posted: Mon Jul 11, 2022 1:01 pm   Subject: \"Set up 2 step verification\"
It won't hinder Gixen because Gixen uses the authorisation you give it to place bids on Ebay for you. It doesn't log in like you do, in fact it has no access to your Ebay password at all.
  Topic: \"You are not eligible to bid on this item\"
Cupid

Replies: 2
Views: 2120

PostForum: Support   Posted: Mon Jul 11, 2022 6:38 am   Subject: \"You are not eligible to bid on this item\"
I am also located in the UK, and most of the items I snipe are also located here. The titles of the tabs are just indictions that Gixen servers are located in different locations. As an aside, all Eba ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 5765

PostForum: Support   Posted: Sun Jul 10, 2022 9:56 am   Subject: Auto renew?
I don't just mean that Paypal holds a record of your payments, it also shows a record of all the recurring payments you have authorised with them, indeed that's where you would need to go if you wante ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 5765

PostForum: Support   Posted: Sun Jul 10, 2022 7:25 am   Subject: Auto renew?
If you're having trouble interpreting what the Gixen site is telling you, you can also check your Paypal account, because scheduled/recurring payments will also be detailed there.
  Topic: Two Failed bids!
Cupid

Replies: 5
Views: 3534

PostForum: Support   Posted: Sat Jul 09, 2022 3:46 am   Subject: Two Failed bids!
Having to reset your authorisation more often than every 18 months is an indication that Ebay are messing with your account for some reason....

Do you change your password or other settings on ther ...
  Topic: Two Failed bids!
Cupid

Replies: 5
Views: 3534

PostForum: Support   Posted: Fri Jul 08, 2022 5:36 am   Subject: Two Failed bids!
It does sound odd for ebay to require an agreement for items like this, have you tried asking the seller if he knows anything about it ?

Otherwise perhaps try a few manual bids on items in this cat ...
  Topic: current bid on my gixen screen does not match ebay current
Cupid

Replies: 1
Views: 2211

PostForum: Support   Posted: Thu Jul 07, 2022 1:44 am   Subject: current bid on my gixen screen does not match ebay current
This is normal operation, the prices are updated periodically, not in real time, more often as the time runs out.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
Cupid

Replies: 80
Views: 301567

PostForum: Announcements   Posted: Wed Jul 06, 2022 5:13 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
There appears to be support requests here:

https://www.gixen.com/forum/viewtopic.php?p=40229
  Topic: Gixen Extension Dont Work
Cupid

Replies: 3
Views: 2856

PostForum: Support   Posted: Wed Jul 06, 2022 5:12 am   Subject: Gixen Extension Dont Work
Support for the browser extensions is usually provided via this thread,

https://www.gixen.com/forum/viewtopic.php?t=8659

I'll put a link back to this thread there.
  Topic: Per-Snipe Allotment
Cupid

Replies: 1
Views: 10611

PostForum: Suggestions and Ideas   Posted: Sun Jul 03, 2022 4:53 am   Subject: Per-Snipe Allotment
It sounds like you might want to consider the purchase of either 'mirror chunks' or 'Mirror Pay-Per-Use' which are both available near the top of the Settings page.
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 5090

PostForum: Support   Posted: Sat Jul 02, 2022 11:32 am   Subject: Can not get into gixen.com after change in ebay password
To support@gixen.com ?
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 5090

PostForum: Support   Posted: Fri Jul 01, 2022 1:03 pm   Subject: Can not get into gixen.com after change in ebay password
If you've tried using:

https://www.gixen.com/forgotpassword.php

and checked your spam folders, and you still don't find an email then please email Mario direct at the support address given on th ...
  Topic: Can not get into gixen.com after change in ebay password
Cupid

Replies: 7
Views: 5090

PostForum: Support   Posted: Fri Jul 01, 2022 4:07 am   Subject: Can not get into gixen.com after change in ebay password
Changing your password on Ebay has no effect whatsoever on your password on Gixen, these are two completely different things and it is certainly advisable (but not enforceable, since Gixen has no acce ...
  Topic: multiple gixen users all bidding same item with same max bi
Cupid

Replies: 1
Views: 1969

PostForum: Support   Posted: Thu Jun 30, 2022 2:59 am   Subject: multiple gixen users all bidding same item with same max bi
Gixen doesn't, Ebay does.

Gixen will submit bids as directed by its users at the offsets they decide.

In the exact scenario you suggest where multiple Gixen users also happen to have the same ma ...
  Topic: 2nd gixen account
Cupid

Replies: 1
Views: 1965

PostForum: Support   Posted: Thu Jun 30, 2022 2:53 am   Subject: 2nd gixen account
You just register again using a different Gixen id name:

https://www.gixen.com/main/register.php
  Topic: Cancelled?
Cupid

Replies: 2
Views: 2722

PostForum: Support   Posted: Tue Jun 28, 2022 2:34 pm   Subject: Cancelled?
You put them all in 'Group: 3', that is what Grouping is for, the first one that you win cancels all the rest in the same group.

If you want to win them all you should not be putting them in Groups ...
  Topic: First bid no bid
Cupid

Replies: 2
Views: 2902

PostForum: Support   Posted: Tue Jun 28, 2022 6:56 am   Subject: First bid no bid
What status did Gixen give the snipe, both on the Main and Mirror tabs, after the auction had completed ?
  Topic: Suggestion: Different kind of group bid
Cupid

Replies: 2
Views: 9175

PostForum: Suggestions and Ideas   Posted: Sun Jun 26, 2022 3:41 am   Subject: Suggestion: Different kind of group bid
This already exists, it is known as Contingency Group bidding, but you have to enable it on the Settings page before you can use it.
  Topic: Duplicate billing following price change
Cupid

Replies: 1
Views: 2609

PostForum: Support   Posted: Sat Jun 25, 2022 5:35 am   Subject: Duplicate billing following price change
Yes, please email the details to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page and include the Gixen id to which these were credited and he'll sort ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 6338

PostForum: Support   Posted: Wed Jun 22, 2022 8:53 am   Subject: You are not eligible to bid on this item
Personally I never use the 'View Item Description', 'View Shipping Information' and 'Bids:' links, but you are right they do still point to .com, that's a defect which should be fixed.

If Ebay don' ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 6338

PostForum: Support   Posted: Wed Jun 22, 2022 4:50 am   Subject: You are not eligible to bid on this item
The reauthorise process does always go via the .com site, no matter where your account was registered or where your bids are sent. That is not relevant to your issue though, Ebay accounts are global, ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 6338

PostForum: Support   Posted: Tue Jun 21, 2022 9:53 am   Subject: You are not eligible to bid on this item
You can change which site the bids are directed to on the Settings page, it's known as 'Ebay country site' there.

You can also change where the links point, that's known as 'Your current country se ...
  Topic: Watch list no longer showing most items
Cupid

Replies: 4
Views: 2998

PostForum: Support   Posted: Tue Jun 21, 2022 9:46 am   Subject: Watch list no longer showing most items
OK, well at least you have a workaround for now then.

We'll need to wait and see if this a widespread issue, you are the first to report it, for your accounts, so far.

Hopefully others will chip ...
  Topic: You are not eligible to bid on this item
Cupid

Replies: 10
Views: 6338

PostForum: Support   Posted: Tue Jun 21, 2022 3:37 am   Subject: You are not eligible to bid on this item
Can you provide any example auction ids ?

Have you tried approaching Ebay and asking them why your bids are being rejected by them ?
  Topic: Watch list no longer showing most items
Cupid

Replies: 4
Views: 2998

PostForum: Support   Posted: Tue Jun 21, 2022 3:34 am   Subject: Watch list no longer showing most items
Are you still able to add snipes manually using the Add button ?
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Sun Jun 19, 2022 3:54 am   Subject: Additional languages, pricing update
The authorisation can be renewed in the second section of the settings page, below where you are looking which is about your subscription to the Mirror service.

This blog illustrates the process:
...
  Topic: Can't sign in and won't send me an email to reset my pass
Cupid

Replies: 1
Views: 2016

PostForum: Support   Posted: Wed Jun 15, 2022 2:45 pm   Subject: Can't sign in and won't send me an email to reset my pass
Please contact Mario direct via email at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page and include your Gixen id and a short explanation and he'll get back ...
  Topic: Says won but didnt
Cupid

Replies: 1
Views: 1936

PostForum: Support   Posted: Mon Jun 13, 2022 3:03 am   Subject: Says won but didnt
What was the auction number ?
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Sun Jun 12, 2022 4:23 am   Subject: Re: Auto renew freeze
Is the price freeze also valid for 2 year auto renewal? Thanks

Yes, I think the price freeze applies to all recurring payments, so long as they remain active.
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Sun Jun 12, 2022 4:21 am   Subject: Re: Renewal
If I sign up for the subscription does it allow me unlimited snipes?

Yes, that is a benefit of a Mirror subscription.

I think the reason that it isn't explicitly stated as a benefit is that it's ...
  Topic: Auto renew?
Cupid

Replies: 11
Views: 5765

PostForum: Support   Posted: Sun Jun 12, 2022 4:11 am   Subject: Auto renew?
When you sign up for a recurring payment, the first payment is taken immediately. This is because of the way Paypal have chosen to implement this feature as a push from them, not as a result of a requ ...
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Sat Jun 11, 2022 2:42 pm   Subject: Additional languages, pricing update
I think the way the subscriptions work is that they are a push/send from Paypal, not a pull/request from Gixen.

So, if you sign up for a 2 year recurring subscription it happens every 2 years.
...
  Topic: Additional languages, pricing update
Cupid

Replies: 28
Views: 45319

PostForum: Announcements   Posted: Sat Jun 11, 2022 1:37 pm   Subject: Re: I don't know whre to set up auto renew with PayPal
Can you give directions on where to set up auto renewal with PayPal please?

At the top of the page that comes up after pushing the 'Settings' button after logging into your Gixen account here.
  Topic: How to configure contingency groups?
Cupid

Replies: 3
Views: 2984

PostForum: Support   Posted: Sat Jun 11, 2022 10:15 am   Subject: How to configure contingency groups?
OK, I enabled your links.

Good luck with your future use of this feature.
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 5286

PostForum: Support   Posted: Sat Jun 11, 2022 5:22 am   Subject: Bidding on one iten and it's turned into another.
As I say, it's rare, probably most sellers don't even realise it's possible to do, mostly they just end the listing if they sell an item elsewhere.

If it were to become a major issue, perhaps a sug ...
  Topic: Outbid Notice with incorrect current price
Cupid

Replies: 1
Views: 2174

PostForum: Support   Posted: Sat Jun 11, 2022 5:05 am   Subject: Outbid Notice with incorrect current price
As detailed at the bottom of this page:

https://www.ebay.co.uk/bfl/viewbids/155025202698?item=155025202698&rt=nc

A bid of EUR 131.00 was retracted, so the reason you got the notice was becau ...
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 5286

PostForum: Support   Posted: Fri Jun 10, 2022 9:12 am   Subject: Bidding on one iten and it's turned into another.
Yes. it's very rare, but I've seen it happen before, presumably the seller sold the original item elsewhere.

On items without any bids the only way to be certain it can't happen is to place an open ...
  Topic: How to configure contingency groups?
Cupid

Replies: 3
Views: 2984

PostForum: Support   Posted: Fri Jun 10, 2022 4:29 am   Subject: How to configure contingency groups?
When you enable Contingency Group bidding on the Settings page what this does is add the Contingency groups to the lust hat you select from before pressing the Add button.

From you description of w ...
  Topic: Bidding on one iten and it's turned into another.
Cupid

Replies: 8
Views: 5286

PostForum: Support   Posted: Fri Jun 10, 2022 3:47 am   Subject: Bidding on one iten and it's turned into another.
As detailed here:

https://www.ebay.co.uk/rvh/255569322628?rt=nc

the seller made substantial revisions to the listing on the 9th June.

They are able to do this if there are no bids at the time ...
  Topic: \"Something went wrong. Please try again later.\"
Cupid

Replies: 2
Views: 2677

PostForum: Support   Posted: Tue Jun 07, 2022 3:24 am   Subject: \"Something went wrong. Please try again later.\"
Others have reported that deleting the Ebay cookies in your browser tends to help with this.

If that does not work, perhaps try a different browser, that also helps some.
  Topic: \"Your ebay authorization has expired\" even thou
Cupid

Replies: 1
Views: 1928

PostForum: Support   Posted: Mon Jun 06, 2022 11:38 am   Subject: \"Your ebay authorization has expired\" even thou
If you follow all the directions provided in [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this blog you should not get that message any more, and if you do something has gone wrong ...
  Topic: Problems Importing Watch List
Cupid

Replies: 1
Views: 1850

PostForum: Support   Posted: Sun Jun 05, 2022 2:23 pm   Subject: Problems Importing Watch List
Items that can't be sniped (because they are not auctions) can not be imported.
  Topic: How to buy as guest?
Cupid

Replies: 1
Views: 1946

PostForum: Support   Posted: Sat Jun 04, 2022 2:09 pm   Subject: How to buy as guest?
I presume you mean without a paid Mirror subscription ?

It's just the same as if you do have a subscription. You create an account, authorise it to place bids on your Ebay account and then add the ...
  Topic: won vs ended on snipe history page
Cupid

Replies: 1
Views: 2092

PostForum: Support   Posted: Wed Jun 01, 2022 2:28 pm   Subject: won vs ended on snipe history page
I think that you might get extra records with that status when you edit snipes after setting them up, in that case the deleted time will be when you changed the price.
  Topic: can i also bid live
Cupid

Replies: 1
Views: 8600

PostForum: Support   Posted: Mon May 30, 2022 4:07 am   Subject: can i also bid live
You can bid manually too, however if you place a bid at the amount you set in Gixen or more and you get there before Gixen does you effectively block Gixen from lacing that bid too.

Not a problem a ...
  Topic: \"You are not eligible to bid on this item\" issu
Cupid

Replies: 3
Views: 2862

PostForum: Support   Posted: Sat May 28, 2022 2:56 pm   Subject: \"You are not eligible to bid on this item\" issu
Is costume jewellery of this value something that you've purchased before with this Ebay account ?
  Topic: Dumb question, but what happens when I win the auction?
Cupid

Replies: 1
Views: 2218

PostForum: Support   Posted: Fri May 27, 2022 10:42 am   Subject: Dumb question, but what happens when I win the auction?
Yes, this aspect is the same as if you placed the bid manually.

Ebay handles the process after you win, enabling you to pay for it, contact the seller if necessary etc.
  Topic: \"You are not eligible to bid on this item\" issu
Cupid

Replies: 3
Views: 2862

PostForum: Support   Posted: Thu May 26, 2022 1:04 pm   Subject: \"You are not eligible to bid on this item\" issu
It's not likely that there's going to be an easy answer to that given that the only way you can get that message is Ebay refusing to accept the bid and returning that status as a reason.

So, as a f ...
  Topic: Ebay internal problem
Cupid

Replies: 1
Views: 9920

PostForum: Suggestions and Ideas   Posted: Tue May 24, 2022 10:02 am   Subject: Ebay internal problem
Changing your Ebay password will generally remove the authorisation that you provide Gixen to bid on Ebay on your behalf.

You should therefore renew it using the second section of the Settings page ...
  Topic: Artikelliste Gebote eintragen funktioniert nicht, hängt
Cupid

Replies: 2
Views: 3080

PostForum: Support   Posted: Mon May 23, 2022 8:03 am   Subject: Artikelliste Gebote eintragen funktioniert nicht, hängt
Generally this forum only operates in the English language.

However, through the use of online translation tools it is sometimes possible to understand what your issue might be.

Do you have any ...
  Topic: Are groups bidding on the same item from different sellers
Cupid

Replies: 1
Views: 2022

PostForum: Support   Posted: Mon May 23, 2022 7:53 am   Subject: Are groups bidding on the same item from different sellers
I recommend reading the [url=https://www.gixen.com/main/faq.php]FAQ page.

Yes, it sounds like you already understand what a normal/standard Group is for.

There are also specialist Groups for oth ...
  Topic: bid way over incrment ?? thanks
Cupid

Replies: 1
Views: 2112

PostForum: Support   Posted: Sun May 22, 2022 6:23 am   Subject: bid way over incrment ?? thanks
I can see a bid of 84 and a winning bid of 86 being reported by Ebay as having been placed in the same second, and the increment in that range is 2.

What was the auction number as your cut and past ...
  Topic: Gixen didn't bid on item
Cupid

Replies: 1
Views: 2213

PostForum: Support   Posted: Sat May 21, 2022 3:02 pm   Subject: Gixen didn't bid on item
In order to get that message Gixen must have tried to place the bid.

That's because that will be an interpretation of what Ebay responded with when it tried.

Most likely it will be because Ebay ...
  Topic: Password reset, no email received
Cupid

Replies: 3
Views: 2814

PostForum: Support   Posted: Thu May 19, 2022 10:29 am   Subject: Password reset, no email received
These emails often get filtered out as suspected spam by email providers, so it's worth checking your spam folder if you have one.

If it's not there, please email Mario direct at the support addres ...
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
Cupid

Replies: 8
Views: 12970

PostForum: Suggestions and Ideas   Posted: Sun May 15, 2022 1:05 pm   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Please keep it friendly, and on topic.
  Topic: Status (main): INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 3374

PostForum: Support   Posted: Sun May 15, 2022 9:16 am   Subject: Status (main): INVALID AUTHORIZATION
Best off to renew the authorisation then, as I suggested, there's certainly no harm doing that, having a more up to date authorisation can only ever be an advantage.
  Topic: Settings page?
Cupid

Replies: 6
Views: 4149

PostForum: Support   Posted: Sun May 15, 2022 9:13 am   Subject: Settings page?
If the form isn't sending you an email then you need to contact Mario direct, via email, at the support address provided on the [url=https://www.gixen.com/main/contact.php]Contact page.

Please inc ...
  Topic: Settings page?
Cupid

Replies: 6
Views: 4149

PostForum: Support   Posted: Sun May 15, 2022 9:09 am   Subject: Settings page?
You don't ever supply your Ebay password to Gixen, that's not how it works any more.

You authorise Gixen to be able to bid on your behalf, that is what this blog is about:

https://www.gixen.com/ ...
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
Cupid

Replies: 8
Views: 12970

PostForum: Suggestions and Ideas   Posted: Sun May 15, 2022 3:28 am   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Well, that deteriorated fast...
  Topic: Given login timeout
Cupid

Replies: 1
Views: 2017

PostForum: Support   Posted: Sat May 14, 2022 10:36 am   Subject: Given login timeout
I'd suggest looking at the second section of the Settings page to see if it says that your authorisation is set up.

[url=https://www.gixen.com/blog/ebay-third-party-authorizations/]This blog, shoul ...
  Topic: Status (main): INVALID AUTHORIZATION
Cupid

Replies: 4
Views: 3374

PostForum: Support   Posted: Sat May 14, 2022 9:37 am   Subject: Status (main): INVALID AUTHORIZATION
What it means is that when Gixen tried to place the bid, Ebay returned a response indicating that the authorisation you gave Gixen to place bids on your behalf is no longer valid. Authorisations get e ...
  Topic: LAST SECOND BIDS VERSUS MIRROR BIDS
Cupid

Replies: 1
Views: 2022

PostForum: Support   Posted: Sat May 14, 2022 9:10 am   Subject: LAST SECOND BIDS VERSUS MIRROR BIDS
There is no possible 'conflict' for any choice of offset times.

The one that you set with the highest value offset is considerably more likely to be the one that places the bid since that is the o ...
  Topic: Settings page?
Cupid

Replies: 6
Views: 4149

PostForum: Support   Posted: Fri May 13, 2022 3:29 am   Subject: Settings page?
The Settings page is only available after you have logged in to Gixen as pictured in [url=https://www.gixen.com/blog/ebay-third-party-authorizations/]this blog.

However, if the issue is that you ca ...
  Topic: Support for eBay--Sweden (Tradera)
Cupid

Replies: 9
Views: 18796

PostForum: Support   Posted: Wed May 11, 2022 4:13 am   Subject: Support for eBay--Sweden (Tradera)
Since it is now owned by Paypal, not Ebay, unfortunately I think it's getting less not more likely.
  Topic: Not keeping up with current bid
Cupid

Replies: 1
Views: 2072

PostForum: Support   Posted: Thu May 05, 2022 5:53 am   Subject: Not keeping up with current bid
This is not a bug, it's by design, the resources required to monitor all Ebay auctions in real time would be prohibitive, so the auction prices are updated periodically, more frequently towards the en ...
  Topic: Large jump in bid price
Cupid

Replies: 1
Views: 1965

PostForum: Support   Posted: Thu May 05, 2022 5:45 am   Subject: Large jump in bid price
When you set up the snipe did you notice a note on the auction that the reserve was not met ?

This will be the reason, the seller paid extra for a reserve, you are always bidding against that, as w ...
  Topic: Cannot get to work
Cupid

Replies: 1
Views: 1999

PostForum: Support   Posted: Thu Apr 28, 2022 5:50 am   Subject: Cannot get to work
I'm not sure what you mean, to be honest.

What are you expecting that is not happening ?

Is the snipe appearing on your snipes page after you push the 'Add' button ?

The bid itself will only ...
  Topic: I sent bids on an item I deleted 5 days ago??
Cupid

Replies: 7
Views: 4195

PostForum: Support   Posted: Tue Apr 26, 2022 2:06 pm   Subject: I sent bids on an item I deleted 5 days ago??
Is it possible that you've accidentally set up more than one Gixen account ?

That said, if it was deleted an hour and a half after the auction was won, only you can do that, the automated removal f ...
  Topic: I sent bids on an item I deleted 5 days ago??
Cupid

Replies: 7
Views: 4195

PostForum: Support   Posted: Tue Apr 26, 2022 12:42 pm   Subject: I sent bids on an item I deleted 5 days ago??
When you Edit a snipe you will eventually get a record in your history that you deleted the original snipe. It will have been replaced by the one Mario is referring to.

What Mario is saying is that ...
  Topic: iphone 13 15.4.1 crashes & bids not recorded
Cupid

Replies: 1
Views: 2148

PostForum: Support   Posted: Tue Apr 19, 2022 8:45 am   Subject: iphone 13 15.4.1 crashes & bids not recorded
Have you tried the mobile interface in a web browser on your phone ?

I would think that is less likely to be rendered out of date by new technology.
  Topic: Suggestion: Carnet
Cupid

Replies: 3
Views: 4747

PostForum: Suggestions and Ideas   Posted: Tue Apr 19, 2022 8:42 am   Subject: Suggestion: Carnet
All the options are laid out at the top of the Settings page after you log in here via the web interface.
  Topic: Suggestion: Carnet
Cupid

Replies: 3
Views: 4747

PostForum: Suggestions and Ideas   Posted: Mon Apr 18, 2022 10:10 am   Subject: Suggestion: Carnet
I think 'Chunks' and 'Pay per use' were designed and implemented for occasional users.
  Topic: No email notification of listed removed?
Cupid

Replies: 1
Views: 1894

PostForum: Support   Posted: Mon Apr 18, 2022 4:07 am   Subject: No email notification of listed removed?
Do you normally get notifications for cases where you bid is now too low to be accepted by Ebay and for completed snipes.

So you have them turned on in your settings and have an active Mirror subs ...
  Topic: Status Ended/Won
Cupid

Replies: 1
Views: 1971

PostForum: Support   Posted: Sun Apr 17, 2022 12:14 pm   Subject: Status Ended/Won
Do they have this status on both the Main and Mirror tabs ?

Did you update them after the auctions had competed. or use the browsers 'Refresh' button after having modified them ?

Or, depending o ...
  Topic: Can't get the password reset code
Cupid

Replies: 2
Views: 2333

PostForum: Support   Posted: Sat Apr 16, 2022 12:13 pm   Subject: Can't get the password reset code
Now that you are able to log in, can you check whether it was sending the code to the email address set on your Settings page as the one for notifications ?
  Topic: logging onto desktop download
Cupid

Replies: 1
Views: 1979

PostForum: Support   Posted: Fri Apr 15, 2022 11:27 am   Subject: logging onto desktop download
I just responded to the other thread that you posted on:

https://www.gixen.com/forum/viewtopic.php?t=8703

with:

I don't quite understand.. are you saying you can't log in to both the Desktop ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 63
Views: 1214702

PostForum: Announcements   Posted: Fri Apr 15, 2022 11:23 am   Subject: Gixen Desktop Manager (64-bit) released
I don't quite understand.. are you saying you can't log in to both the Desktop Manager or here on the website ?

If so have you tried resetting your password using this page:

https://www.gixen.c ...
  Topic: Can't log in from IOS app / No issues with Web
Cupid

Replies: 4
Views: 3804

PostForum: Support   Posted: Wed Apr 13, 2022 8:53 am   Subject: Can't log in from IOS app / No issues with Web
It's probably best to email Mario direct then. Only he has access to details about your Gixen account.

He can be contacted at the support address given on the [url=https://www.gixen.com/main/contac ...
  Topic: Can't log in from IOS app / No issues with Web
Cupid

Replies: 4
Views: 3804

PostForum: Support   Posted: Tue Apr 12, 2022 7:50 am   Subject: Can't log in from IOS app / No issues with Web
Are you typing in your credentials from scratch, or using values stored in your phone ?
  Topic: Constantly getting logged out
Cupid

Replies: 1
Views: 2079

PostForum: Support   Posted: Sun Apr 10, 2022 3:56 am   Subject: Constantly getting logged out
Do you have any protection software that might be deleting your cookies ?

Or, do you have your browser set up to delete them when you close it ?

Have you tried a different browser to see if it's ...
  Topic: Status (mirror) N/A
Cupid

Replies: 7
Views: 6134

PostForum: Support   Posted: Wed Apr 06, 2022 11:12 am   Subject: Status (mirror) N/A
I can reproduce this by scaling my desktop page in my desktop browser.

So, yes, I think it's a display issue with the mobile interface in a mobile browser.

I don't think it's going to have any a ...
  Topic: Status (mirror) N/A
Cupid

Replies: 7
Views: 6134

PostForum: Support   Posted: Wed Apr 06, 2022 8:58 am   Subject: Status (mirror) N/A
Are there any other indications that your subscription may not be active ?

For example, having the countdown when you log in here, adverts on the snipes page, no ability to alter the offset of your ...
  Topic: Gixen showing wrong shipping amount
Cupid

Replies: 3
Views: 2816

PostForum: Support   Posted: Wed Apr 06, 2022 8:49 am   Subject: Gixen showing wrong shipping amount
Yes, I realise you are a potential buyer, I was attempting to establish whether you live (and therefore your Ebay shipping address is) in the same country as the item is located, which you have now co ...
  Topic: Gixen showing wrong shipping amount
Cupid

Replies: 3
Views: 2816

PostForum: Support   Posted: Wed Apr 06, 2022 4:09 am   Subject: Gixen showing wrong shipping amount
I've not found it reliable for international shipping, however it's usually OK for domestic.

I gather you live, and have your shipping address located, in the United States, as are the item/seller ...
  Topic: ebay, VPNs and Gixen
Cupid

Replies: 2
Views: 2476

PostForum: Support   Posted: Sun Apr 03, 2022 5:13 am   Subject: ebay, VPNs and Gixen
Gixen can't log into your Ebay account, even if it wanted to, because you never provide it with your Ebay password.

What Gixen has is authority to place bids on your behalf, which you provide to it ...
  Topic: Instructions how to use GIXEN
Cupid

Replies: 1
Views: 2128

PostForum: Support   Posted: Fri Apr 01, 2022 7:58 am   Subject: Instructions how to use GIXEN
I think, generally, people pick this kind of thing up as they go along.

The tick box to the left doesn't have any immediate effect, it is used to select the items that will be deleted when you sele ...
  Topic: UK Daylight Savings Time Issue? AUCTION END TIME CHANGED
Cupid

Replies: 2
Views: 2309

PostForum: Support   Posted: Fri Apr 01, 2022 7:50 am   Subject: UK Daylight Savings Time Issue? AUCTION END TIME CHANGED
No, it will be because, if you look at the listing itself, at the top:

'This listing was ended by the seller because the item is no longer available.'

As a slight aside, Gixen doesn't work in a ...
  Topic: I can't import my bid list
Cupid

Replies: 1
Views: 1983

PostForum: Support   Posted: Fri Apr 01, 2022 3:39 am   Subject: I can't import my bid list
Most often this is due to the authorisation to access your Ebay account being invalid.

You can renew it at any time using the second section of the Settings page, it doesn't cost you anything and t ...
  Topic: Does Gixen bid on an item that has not met reserved price?
Cupid

Replies: 1
Views: 1995

PostForum: Support   Posted: Fri Apr 01, 2022 3:34 am   Subject: Does Gixen bid on an item that has not met reserved price?
Gixen always submits the bid you specify, whether or not there is a reserve price.

This is how all sniping services work, the price you pay is however worked out by Ebay based on other bids and res ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 13
Views: 12009

PostForum: Support   Posted: Wed Mar 30, 2022 12:22 pm   Subject: You are not eligible to bid on this item.
It's probably best if you take that one direct to Mario to take a closer look at (as he has for others above), Guy.

He can be contacted via the support address on the [url=https://www.gixen.com/mai ...
  Topic: Cookies issue
Cupid

Replies: 3
Views: 3152

PostForum: Support   Posted: Wed Mar 30, 2022 12:13 pm   Subject: Cookies issue
If you are not able to log in, I'd first recommend using a different browser, just in case the one you are using is in some way messed up.

Then, if that does not work, and you are not able to rese ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 54
Views: 217710

PostForum: Announcements   Posted: Tue Mar 29, 2022 10:12 am   Subject: Please re-authorize Gixen on eBay
I think once you get to the stage where you can't link your account at all your only option is to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/main/con ...
  Topic: Cookies issue
Cupid

Replies: 3
Views: 3152

PostForum: Support   Posted: Tue Mar 29, 2022 10:04 am   Subject: Cookies issue
I can imagine there might be guidance about that being a higher security risk... in which case not everyone would be happy with such a change.
  Topic: 「SHIPPING ADDRESS COUNTRY RESTRICTED」 I want to release
Cupid

Replies: 1
Views: 2093

PostForum: Support   Posted: Tue Mar 29, 2022 10:02 am   Subject: 「SHIPPING ADDRESS COUNTRY RESTRICTED」 I want to release
I assume you mean your higher bid was rejected by Ebay ?

Unfortunately currently Ebay only seems to take account of your primary shipping address, if the seller has chosen not to ship to that addre ...
  Topic: 4 winning snipes per month.
Cupid

Replies: 3
Views: 2917

PostForum: Support   Posted: Wed Mar 23, 2022 5:16 am   Subject: 4 winning snipes per month.
Yes an active Mirror Subscription entitles you to schedule as many snipes as you like.
  Topic: BID UNDER ASKING PRICE
Cupid

Replies: 2
Views: 2655

PostForum: Support   Posted: Wed Mar 23, 2022 4:44 am   Subject: BID UNDER ASKING PRICE
Ebay will always reject a bid that is less than one bid increment above the current auction price.

The price rose with another bid being accepted at 3 seconds before the auction end, so yours will ...
  Topic: Sign up for mirror
Cupid

Replies: 1
Views: 2241

PostForum: Support   Posted: Mon Mar 21, 2022 11:52 am   Subject: Sign up for mirror
All the subscription options are at the top of the Settings page, which you can get to by pushing the 'Settings' button after you have logged in here.

If your bids are just too low, this won't nece ...
  Topic: iOS app isn’t working 144462879683
Cupid

Replies: 1
Views: 2034

PostForum: Support   Posted: Mon Mar 21, 2022 11:44 am   Subject: iOS app isn’t working 144462879683
... and you are still able to log in here to the web interface, in order to schedule your snipes ?
  Topic: undelete
Cupid

Replies: 2
Views: 2749

PostForum: Support   Posted: Sun Mar 20, 2022 2:20 pm   Subject: undelete
This sounds very odd to me, not something that anyone else has reported.

If you've deleted a snipe you should then be able to add a snipe for that same item.

Have you checked that this item defi ...
  Topic: Auction ended while snipe is scheduled in 22hours
Cupid

Replies: 2
Views: 2762

PostForum: Support   Posted: Sun Mar 20, 2022 2:13 pm   Subject: Auction ended while snipe is scheduled in 22hours
Yes, this auction was ended when the seller accepted a Best Offer from a different buyer than retracted their bid.
  Topic: snipes not going through
Cupid

Replies: 1
Views: 2140

PostForum: Support   Posted: Sat Mar 19, 2022 1:58 pm   Subject: snipes not going through
If they were snipes only on the Main server (either without a Mirror Subscription or with one but part of a Group) and they completed during this [url=https://www.gixen.com/forum/viewtopic.php?t=10608 ...
  Topic: items appear as \"ended\"; emails say \"canc
Cupid

Replies: 3
Views: 3556

PostForum: Support   Posted: Fri Mar 18, 2022 10:41 am   Subject: items appear as \"ended\"; emails say \"canc
I think it's likely that more new users, without Mirror subscriptions, are going to use groups since it now appears to allow them to enter more snipes before they reach the limit now imposed on such u ...
  Topic: items appear as \"ended\"; emails say \"canc
Cupid

Replies: 3
Views: 3556

PostForum: Support   Posted: Fri Mar 18, 2022 4:34 am   Subject: items appear as \"ended\"; emails say \"canc
I would only expect a Cancelled status when using a Group and therefore as a result of the outcome of an auction that ended earlier within the same group.

Were these snipes entered as members of a ...
  Topic: password change made safer
Cupid

Replies: 1
Views: 3785

PostForum: Suggestions and Ideas   Posted: Fri Mar 18, 2022 4:27 am   Subject: password change made safer
There is already an account settings page, you access it via the Settings button near the top of the snipes page after you have logged on here.

The issue with allowing passwords to be changed from ...
  Topic: unable to load snipes /impossible de charger des snipes
Cupid

Replies: 1
Views: 2199

PostForum: Support   Posted: Wed Mar 16, 2022 7:46 am   Subject: unable to load snipes /impossible de charger des snipes
Is this something that used to work, but now doesn't, or have you never managed to add a snipe to Gixens snipe page ?

I can add a snipe for that auction using the web interface, so it must be somet ...
  Topic: Can't See Comments Field
Cupid

Replies: 1
Views: 2079

PostForum: Support   Posted: Mon Mar 14, 2022 4:13 am   Subject: Can't See Comments Field
There should be a field between Offset (Mirror): and the 'Add' button on the snipes page that you can type into.

It is a feature that is only enabled for Mirror subscribers, do you have an active s ...
  Topic: A few of my 'Won' snipes
Cupid

Replies: 3
Views: 2938

PostForum: Support   Posted: Sun Mar 13, 2022 7:51 am   Subject: A few of my 'Won' snipes
Your description is consistent with having more than one Ebay account, perhaps more than one Gixen account too.

Have your sellers been paid by the winners of the auctions you think you won ?

Thi ...
  Topic: A few of my 'Won' snipes
Cupid

Replies: 3
Views: 2938

PostForum: Support   Posted: Fri Mar 11, 2022 4:22 pm   Subject: A few of my 'Won' snipes
The emails that inform you that you have won are coming from Ebay, is that correct ?
  Topic: timing
Cupid

Replies: 1
Views: 2167

PostForum: Support   Posted: Fri Mar 11, 2022 5:40 am   Subject: timing
You can if you have an active Mirror subscription.

Snipes without a subscription will default to a 6 second offset.
  Topic: why gixen wont put bid on, on 1 item
Cupid

Replies: 3
Views: 2900

PostForum: Support   Posted: Sun Mar 06, 2022 1:14 pm   Subject: why gixen wont put bid on, on 1 item
Ah yes, that would explain it, in fact I think we've had similar reported before, so it should have occurred to me to suggest that:

https://www.gixen.com/forum/viewtopic.php?t=7184
  Topic: Potential Unauthorized Transaction
Cupid

Replies: 1
Views: 2078

PostForum: Support   Posted: Sun Mar 06, 2022 1:07 pm   Subject: Potential Unauthorized Transaction
The only person with the access required to the Gixen servers needed to look at other users scheduled snipes is Mario.

He can be contacted directly via email at the support address given on the [ur ...
  Topic: why gixen wont put bid on, on 1 item
Cupid

Replies: 3
Views: 2900

PostForum: Support   Posted: Sun Mar 06, 2022 7:32 am   Subject: why gixen wont put bid on, on 1 item
What is the auction number ?
  Topic: Change email address
Cupid

Replies: 1
Views: 2310

PostForum: Support   Posted: Thu Mar 03, 2022 5:32 am   Subject: Change email address
The address that Gixen sends notification emails to is set in the 'Notification' section of the Settings page.

This blog is for another purpose but starts by indicating how to get to the Settings p ...
  Topic: Gixen did not work
Cupid

Replies: 2
Views: 2646

PostForum: Support   Posted: Thu Mar 03, 2022 5:17 am   Subject: Gixen did not work
If your bid had been acceptable to Ebay it still would not have won since there was an earlier bid (27 Feb) placed of the same amount and in that case the earlier bid is the winner.

In this case yo ...
  Topic: won two auctions in grouped snipe
Cupid

Replies: 3
Views: 3133

PostForum: Support   Posted: Mon Feb 28, 2022 7:07 am   Subject: won two auctions in grouped snipe
I recommend that new users read the whole of the FAQ page.

That said, those two questions should probably be amalgamated into one.
 
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