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  Topic: Ebay Problem
mario

Replies: 1
Views: 348

PostForum: Suggestions and Ideas   Posted: Tue Jun 04, 2024 12:29 pm   Subject: Ebay Problem
What exactly happens? Can you make some screenshots and email them to me?

eBay 2-step authentication should not prevent you from re-authorizing or using Gixen.
  Topic: Download All Snipe History at 1 Time
mario

Replies: 3
Views: 716

PostForum: Suggestions and Ideas   Posted: Sun Jun 02, 2024 5:11 am   Subject: Download All Snipe History at 1 Time
You are right, I was convinced that feature was there. I will see that I add it, that shouldn't be too complicated.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Sun Jun 02, 2024 5:10 am   Subject: \"No items imported\" when there are new items in
I cannot replicate this issue. Can you please email me and include your Gixen username?
  Topic: Download All Snipe History at 1 Time
mario

Replies: 3
Views: 716

PostForum: Suggestions and Ideas   Posted: Sat Jun 01, 2024 7:18 am   Subject: Download All Snipe History at 1 Time
The download option on the history does exactly that, there is pagination in the download.
  Topic: snipes disappear after Modify
mario

Replies: 17
Views: 16705

PostForum: Support   Posted: Sat Jun 01, 2024 7:16 am   Subject: snipes disappear after Modify
335398035088 and 235569059273 are in the database, your bid was too low.

The only one I don't see any trace of is 335398037538.
  Topic: Email notification error
mario

Replies: 2
Views: 1216

PostForum: Support   Posted: Mon May 27, 2024 1:47 pm   Subject: Email notification error
It is - I had to switch to a stand-by server that had a replica of the database. Unfortunately the replica does not have the \"sent email\" flag marked.

It's a minor inconvenience compare ...
  Topic: Gixen Down? 5/26/24 - 78:30am EST
mario

Replies: 17
Views: 4945

PostForum: Support   Posted: Sun May 26, 2024 6:32 am   Subject: Gixen Down? 5/26/24 - 78:30am EST
Please try again now.
  Topic: Gixen Down? 5/26/24 - 78:30am EST
mario

Replies: 17
Views: 4945

PostForum: Support   Posted: Sun May 26, 2024 5:31 am   Subject: Gixen Down? 5/26/24 - 78:30am EST
I expect this will be resolved in an hour or so.
  Topic: Gixen Down? 5/26/24 - 78:30am EST
mario

Replies: 17
Views: 4945

PostForum: Support   Posted: Sun May 26, 2024 5:07 am   Subject: Gixen Down? 5/26/24 - 78:30am EST
Confirming that there is an issue, working on it.

The main hosting facility seems to be down. The mirror server is still executing snipes.
  Topic: Ad pop-ups when I try to place bids. Unsolicited
mario

Replies: 5
Views: 1935

PostForum: Support   Posted: Sat May 25, 2024 7:15 am   Subject: Ad pop-ups when I try to place bids. Unsolicited
I looked at this, it looks like these are called \"vignette\" ads, and Google added them on their own. I disabled them now, they are indeed annoying.
  Topic: Ad pop-ups when I try to place bids. Unsolicited
mario

Replies: 5
Views: 1935

PostForum: Support   Posted: Tue May 21, 2024 12:01 pm   Subject: Ad pop-ups when I try to place bids. Unsolicited
Can you please let me know on which pages this happens? Take a screenshot and email it to me.

I haven't changed anything, this was not a problem before. But Google keeps changing things.
  Topic: Cancelling recurring payment from Paypal guest checkout
mario

Replies: 1
Views: 1028

PostForum: Support   Posted: Mon May 20, 2024 5:55 pm   Subject: Cancelling recurring payment from Paypal guest checkout
Please email me and include your username and I will cancel it for you.
  Topic: Email Notifications
mario

Replies: 2
Views: 1198

PostForum: Support   Posted: Wed May 15, 2024 10:00 am   Subject: Email Notifications
One of Gixen servers was having a reputation issue (who knows why, as I never spam users). I moved the service to another server, and it seems to work fine now.
  Topic: refund
mario

Replies: 2
Views: 1366

PostForum: Support   Posted: Wed May 15, 2024 9:59 am   Subject: refund
Canceled and refund issued. Come back when you bid on eBay again.
  Topic: Issue with subscription
mario

Replies: 9
Views: 2565

PostForum: Support   Posted: Wed May 15, 2024 9:57 am   Subject: Issue with subscription
You probably need to update your ebay authorization, not your subscription. These are different things. You can update your ebay authorization on the Gixen settings page. This does not cost anything.
  Topic: Gixen mirror subscriptions
mario

Replies: 2
Views: 1513

PostForum: Suggestions and Ideas   Posted: Wed May 15, 2024 9:56 am   Subject: Gixen mirror subscriptions
I'll see what I can do to make these subscriptions options more visible.
  Topic: reset username
mario

Replies: 4
Views: 1848

PostForum: Support   Posted: Sun May 12, 2024 6:24 pm   Subject: reset username
Please email me and I will provide you with a reset link. Include your username in the email.

It happens too often that Gixen emails are bounced by email providers, despite Gixen never spamming any ...
  Topic: Issue with subscription
mario

Replies: 9
Views: 2565

PostForum: Support   Posted: Sat May 11, 2024 6:51 am   Subject: Re: No answer
Hi,
I dropped you a message 2 days Ago but I didn't hear from you

I see a message sent 7 hours ago that I just responded to. My apology for the issue.
  Topic: Gixen button disappeared from Ebay listings
mario

Replies: 2
Views: 1371

PostForum: Support   Posted: Fri May 10, 2024 10:52 am   Subject: Gixen button disappeared from Ebay listings
Re-install the autosnipe add-on.

You can still snipe by copy-pasting manually after logging in to the web UI (or importing the watchlist), the autosnipe extension only makes it easier.
  Topic: Issue with subscription
mario

Replies: 9
Views: 2565

PostForum: Support   Posted: Fri May 10, 2024 9:39 am   Subject: Issue with subscription
Sometimes paypal notifications (to Gixen servers) can be late. This is very rare, usually they arrive within seconds of payment. Please email me and include your username.
  Topic: Gixen Down
mario

Replies: 2
Views: 1361

PostForum: Support   Posted: Thu May 09, 2024 12:39 pm   Subject: Gixen Down
You are correct, it was down intermittently due to problem in one of the facility, but it did not last too long, an hour or so. The main Gixen server was not in this facility, and snipes were executin ...
  Topic: Closing my account
mario

Replies: 2
Views: 1556

PostForum: Support   Posted: Sun May 05, 2024 7:29 am   Subject: Closing my account
Deleted without an issue. Not sure why you had an issue you did, possibly some browser add-ons that caused it.
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
mario

Replies: 5
Views: 3915

PostForum: Support   Posted: Sun Apr 28, 2024 8:16 pm   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS,,, another one
Please email me and I will provide info from the logs. Then you can contact eBay.
  Topic: \"Groups\"?
mario

Replies: 1
Views: 1530

PostForum: Support   Posted: Sat Apr 27, 2024 11:32 am   Subject: \"Groups\"?
I recommned that you watch this youtube video, it explains it very well: https://www.youtube.com/watch?v=hULqbynsO-Y
  Topic: You are not eligible to bid on this item due to seller Stat
mario

Replies: 2
Views: 1813

PostForum: Support   Posted: Sat Apr 27, 2024 11:29 am   Subject: You are not eligible to bid on this item due to seller Stat
Can you please provide me with the item id? I will check if eBay provided more information on the restriction. Sometimes they do, sometimes they don't.
  Topic: \"Could not add this item\"
mario

Replies: 2
Views: 1932

PostForum: Support   Posted: Mon Apr 22, 2024 8:55 am   Subject: \"Could not add this item\"
This should be resolved now, please try again.
  Topic: Could not add this item - auction# or money format not corr
mario

Replies: 9
Views: 3589

PostForum: Support   Posted: Mon Apr 22, 2024 8:54 am   Subject: Could not add this item - auction# or money format not corr
This should be resolved now, please try again.
  Topic: Could not add this item - auction# or money format not corr
mario

Replies: 9
Views: 3589

PostForum: Support   Posted: Mon Apr 22, 2024 8:43 am   Subject: Could not add this item - auction# or money format not corr
I am aware of the issue, looking at it.
  Topic: Credit card payments now available to buy Gixen Mirror
mario

Replies: 5
Views: 11131

PostForum: Announcements   Posted: Thu Apr 11, 2024 6:09 am   Subject: Credit card payments now available to buy Gixen Mirror
Stripe is just a payment processor, you do not open an account with Stripe. Enter your card, pay, and you are done. It is not hard at all.
  Topic: Credit card payments now available to buy Gixen Mirror
mario

Replies: 5
Views: 11131

PostForum: Announcements   Posted: Sat Apr 06, 2024 9:08 am   Subject: Credit card payments now available to buy Gixen Mirror
Yes, but only on the Gixen settings page, web UI. Login, click on \"Settings\" and you should be able to find them right below paypal payment options.
  Topic: Error Sending Data 12175, couldn\'t log on
mario

Replies: 19
Views: 11634

PostForum: Support   Posted: Sat Apr 06, 2024 4:47 am   Subject: Error Sending Data 12175, couldn\'t log on
I think you emailed me about this... if you use Windows 7, that could be the problem. There are no updates for it 4 years already, and this includes outdated SSL root certificates.
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 72
Views: 1434532

PostForum: Announcements   Posted: Thu Apr 04, 2024 8:03 pm   Subject: Gixen Desktop Manager (64-bit) released
Cupid wrote:
though I've asked where people are getting that from quite recently... So that needs updating too.


All updated, thank you for pointing this to me.
  Topic: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
mario

Replies: 16
Views: 14323

PostForum: Support   Posted: Thu Apr 04, 2024 9:46 am   Subject: DESKTOP MANAGER CONVERTS MY HIGH BIDS TO N/A AFTER REFRESH
I uploaded the latest GDM version, 2.2.0. Please download it - it should fix at least some of these issues.

https://www.gixen.com/gdm/GixenDesktopManager.zip
  Topic: High bid is not being updated on desktop app
mario

Replies: 5
Views: 4819

PostForum: Support   Posted: Thu Apr 04, 2024 9:46 am   Subject: High bid is not being updated on desktop app
I uploaded the latest GDM version, 2.2.0. Please download it.

https://www.gixen.com/gdm/GixenDesktopManager.zip
  Topic: Error Sending Data 12175, couldn\'t log on
mario

Replies: 19
Views: 11634

PostForum: Support   Posted: Thu Apr 04, 2024 9:45 am   Subject: Error Sending Data 12175, couldn\'t log on
I uploaded the latest GDM version, 2.2.0. Please download it - it should fix at least some of these issues.

https://www.gixen.com/gdm/GixenDesktopManager.zip
  Topic: Error Sending Data 12175, couldn\'t log on
mario

Replies: 19
Views: 11634

PostForum: Support   Posted: Mon Apr 01, 2024 6:09 am   Subject: Error Sending Data 12175, couldn\'t log on
Does GixenDesktopManager.exe have write access to the working directory? It requires this to create/read/write ini file.
  Topic: Can\'t Login
mario

Replies: 2
Views: 1964

PostForum: Support   Posted: Sat Mar 30, 2024 4:55 pm   Subject: Can\'t Login
Can you please try again now?

Let me know if it works or not. If needed, reset your password by using https://www.gixen.com/forgotpassword.php
  Topic: Can\'t login
mario

Replies: 13
Views: 4695

PostForum: Support   Posted: Sat Mar 30, 2024 3:24 pm   Subject: Can\'t login
I am looking at this, please be patient a bit longer.
  Topic: Database error when attempting to place a bid
mario

Replies: 1
Views: 1544

PostForum: Support   Posted: Sat Mar 30, 2024 10:56 am   Subject: Database error when attempting to place a bid
Please try again now, this should be fixed now.
  Topic: No PayPal payments found
mario

Replies: 5
Views: 2221

PostForum: Support   Posted: Sat Mar 30, 2024 10:45 am   Subject: No PayPal payments found
I am looking at this, please give me a few hours.
  Topic: Can\'t login
mario

Replies: 13
Views: 4695

PostForum: Support   Posted: Sat Mar 30, 2024 10:44 am   Subject: Can\'t login
Can you please email me and include your username(s)?
  Topic: Why are you charging me monthly .....
mario

Replies: 2
Views: 1728

PostForum: Support   Posted: Sat Mar 30, 2024 8:32 am   Subject: Why are you charging me monthly .....
It's possible that you subscribed twice. Please email me.
  Topic: Fatal error re-authorizing Gixen
mario

Replies: 2
Views: 1737

PostForum: Support   Posted: Sat Mar 30, 2024 8:25 am   Subject: Fatal error re-authorizing Gixen
Fixed. My apology for the issue, a major update has been applied that may have broken a few things such as this.

Let me know if you notice any other issues.
  Topic: Gixen logs out every time I click refresh button
mario

Replies: 16
Views: 9498

PostForum: Support   Posted: Thu Mar 21, 2024 3:16 pm   Subject: Gixen logs out every time I click refresh button
gmann wrote:
Can I assume this issue is not going to be fixed?

No! I will fix it, but it took a backseat to some other issues. Thank you for reminding me.
  Topic: High bid is not being updated on desktop app
mario

Replies: 5
Views: 4819

PostForum: Support   Posted: Tue Mar 12, 2024 7:47 pm   Subject: High bid is not being updated on desktop app
Unfortunately not yet, it will take some time to resolve.
  Topic: Bid didn\'t go through
mario

Replies: 3
Views: 2968

PostForum: Support   Posted: Fri Mar 08, 2024 8:39 pm   Subject: Bid didn\'t go through
It's weird indeed, I haven't seen this before. I would not be worried exactly, as I don't see this often at all, but, again, it's weird. My best guess is that eBay had an issue at the time.
  Topic: Watchlist not recognised, unable to access Settings...
mario

Replies: 2
Views: 2530

PostForum: Support   Posted: Fri Mar 01, 2024 7:12 pm   Subject: Watchlist not recognised, unable to access Settings...
Just re-authorize Gixen using the ebay account you want linked. See https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Gixen logs out every time I click refresh button
mario

Replies: 16
Views: 9498

PostForum: Support   Posted: Sun Feb 18, 2024 11:02 am   Subject: Gixen logs out every time I click refresh button
I'll look into this, just give me a few days please.
  Topic: High bid is not being updated on desktop app
mario

Replies: 5
Views: 4819

PostForum: Support   Posted: Sun Feb 18, 2024 10:59 am   Subject: High bid is not being updated on desktop app
Mark, this is correct, I was able to replicate the problem.

I am looking into this. Note that this does not affect the functionality of Gixen, snipes will still trigger and work fine.
  Topic: No snipe due to Shipping Address Country Restricted
mario

Replies: 26
Views: 33160

PostForum: Support   Posted: Thu Feb 15, 2024 7:16 am   Subject: No snipe due to Shipping Address Country Restricted
I just got a notice from eBay that this was a bug and that they fixed it. Let me know if you still experience this issue.
  Topic: faulty Invald Authorization
mario

Replies: 5
Views: 3849

PostForum: Support   Posted: Thu Feb 15, 2024 7:15 am   Subject: faulty Invald Authorization
I do, but some email providers filter it out. Gixen also displays a warning in red bold letters 10 days before authorization expiry.
  Topic: faulty Invald Authorization
mario

Replies: 5
Views: 3849

PostForum: Support   Posted: Mon Feb 05, 2024 3:20 pm   Subject: faulty Invald Authorization
This has nothing to do with mirror subscription or payment of any kind. eBay authorization is a very different thing from Mirror Subscription. It's a permission you give on eBay to Gixen so that it ca ...
  Topic: Can Autosnipe be used on an Android device?
mario

Replies: 1
Views: 2087

PostForum: Support   Posted: Sat Jan 27, 2024 7:43 am   Subject: Can Autosnipe be used on an Android device?
There is no autosnipe for smartphones, but there are apps. Use it, it's pretty good - you can search ebay right from the app.
  Topic: Can\'t upload csv
mario

Replies: 2
Views: 2262

PostForum: Support   Posted: Wed Jan 24, 2024 11:53 am   Subject: Can\'t upload csv
Can you please send me (by email) the csv file you are trying to import? I need it to replicate the problem.
  Topic: AWARE of the issue
mario

Replies: 13
Views: 5051

PostForum: Support   Posted: Tue Jan 23, 2024 9:12 pm   Subject: AWARE of the issue
All of these issues should be resolved now, and mirror is executing snipes again.

If you still see any issues, please post them here.
  Topic: Mobile app doesnt work, do snipes still execute?
mario

Replies: 3
Views: 2541

PostForum: Support   Posted: Tue Jan 23, 2024 7:02 pm   Subject: Mobile app doesnt work, do snipes still execute?
Mobile apps should work again now.
  Topic: AWARE of the issue
mario

Replies: 13
Views: 5051

PostForum: Support   Posted: Tue Jan 23, 2024 10:56 am   Subject: AWARE of the issue
New Gixen mirror server is up. Not executing snipes yet, but you can add and remove snipes now.

I expect that mirror will start executing snipes again within the next few hours. In the meantime the ...
  Topic: AWARE of the issue
mario

Replies: 13
Views: 5051

PostForum: Support   Posted: Tue Jan 23, 2024 10:45 am   Subject: AWARE of the issue
An update: mirror server is dead, moving service to another server, need a bit more time, likely no more than another half an hour for the web UI to be functional again.
  Topic: AWARE of the issue
mario

Replies: 13
Views: 5051

PostForum: Support   Posted: Tue Jan 23, 2024 9:22 am   Subject: AWARE of the issue
Mirror server is down, main is still executing snipes.

Working on it. If you need to cancel your snipes, the only way now is to invalidate authorization in your ebay account.
  Topic: Too many requests.
mario

Replies: 11
Views: 4292

PostForum: Support   Posted: Mon Jan 22, 2024 6:23 am   Subject: Too many requests.
I contacted eBay about this, the problem lasted for about 3 hours last night. It may take them a few days to respond however.

At the moment, I see nothing of a kind again, things seem to be back to ...
  Topic: Too many requests.
mario

Replies: 11
Views: 4292

PostForum: Support   Posted: Mon Jan 22, 2024 5:47 am   Subject: Too many requests.
I am looking at this, it looks like an eBay problem, but not sure yet.
  Topic: Gixen Failed to Place My Winning Bid
mario

Replies: 1
Views: 1375

PostForum: Support   Posted: Sat Jan 20, 2024 5:34 pm   Subject: Gixen Failed to Place My Winning Bid
Your ebay authorization has expired.

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step- ...
  Topic: Canadian auctions
mario

Replies: 1
Views: 1323

PostForum: Support   Posted: Wed Jan 17, 2024 4:33 pm   Subject: Canadian auctions
Yes - the currency used is always the currency of the listing, whatever it is. Once you schedule a snipe, you can see the currency of the listing in the \"current price\" field.
  Topic: subscription overpayments
mario

Replies: 2
Views: 1733

PostForum: Support   Posted: Thu Jan 11, 2024 2:37 pm   Subject: subscription overpayments
Can you please email me and include your username? You must have subscribed multiple times.
  Topic: iOS app not adding all eBay watchlist
mario

Replies: 4
Views: 2542

PostForum: Support   Posted: Sat Jan 06, 2024 8:04 pm   Subject: iOS app not adding all eBay watchlist
You are probably using the old ios app. Please try the new one, however this problem should be resolved now with the old one as well.
  Topic: History totally missing
mario

Replies: 3
Views: 2039

PostForum: Support   Posted: Sat Jan 06, 2024 8:03 pm   Subject: History totally missing
Thank you for reporting this problem. Please try again now.
  Topic: Gixen no longer available / usable with Tor proxy
mario

Replies: 1
Views: 1563

PostForum: Support   Posted: Thu Jan 04, 2024 7:38 am   Subject: Gixen no longer available / usable with Tor proxy
Tom,

Unfortunately I had to block it and I can't lift this block. Tor has recently been used for all kinds of attacks by the bad guys - hacking attacks, DDOS, you name it, and it's difficult to blo ...
  Topic: Can\'t add a snipe on destop manager
mario

Replies: 1
Views: 1544

PostForum: Support   Posted: Thu Jan 04, 2024 7:25 am   Subject: Can\'t add a snipe on destop manager
My apology about this problem, I created this bug when making some changes.

Please try again, it should work now.
  Topic: Just lost bid when item closed for less
mario

Replies: 6
Views: 3560

PostForum: Support   Posted: Wed Dec 27, 2023 11:19 am   Subject: Just lost bid when item closed for less
Bid increment in that price range is ?GBP 20.00.

See https://www.ebay.co.uk/help/buying/bidding/automatic-bidding?id=4014
  Topic: GIXEN SUBSCRIPTIONS FOR ONE TIME USE OR TEMPORARY SNIPES
mario

Replies: 1
Views: 2069

PostForum: Support   Posted: Wed Dec 27, 2023 11:15 am   Subject: GIXEN SUBSCRIPTIONS FOR ONE TIME USE OR TEMPORARY SNIPES
Buy Gixen Mirror Chunks. They are perfect for your use-case scenario.

You get 6 chunks of 15 days each for the price of annual subscription. You activate them one at a time on the Gixen settings pa ...
  Topic: Account suspended
mario

Replies: 5
Views: 2736

PostForum: Support   Posted: Mon Dec 18, 2023 8:17 am   Subject: Account suspended
I updated now the code so that suspensions for this reason (failed login attemt) expire after 5 minutes.

Suspensions are necessary to deter attacks, but 5 minutes is good enough for this purpose.
  Topic: Transfer Account - Not Receiving Code?
mario

Replies: 2
Views: 2411

PostForum: Support   Posted: Wed Dec 13, 2023 6:02 pm   Subject: Transfer Account - Not Receiving Code?
Please email me and include details.
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Wed Dec 13, 2023 6:02 pm   Subject: Gixen refused your password
mikaolavi,

It can't be the same. Are you using password managers?
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Wed Dec 06, 2023 9:28 am   Subject: Gixen refused your password
You must be using a different password. Reset it by using https://www.gixen.com/forgotpassword.php if unsure what it is, or if you use a password manager of any kind.
  Topic: Edit bug when description uses parentheses
mario

Replies: 4
Views: 2571

PostForum: Support   Posted: Wed Dec 06, 2023 7:20 am   Subject: Edit bug when description uses parentheses
I can't access these images. Are you talking about parentheses in the item title, or in your comment?
  Topic: Just won two auctions in the same group
mario

Replies: 3
Views: 6086

PostForum: Support   Posted: Wed Nov 29, 2023 3:09 pm   Subject: Just won two auctions in the same group
I will see that I add one, I agree this would be helpful to avoid this.
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Sun Nov 26, 2023 11:49 am   Subject: Gixen refused your password
Please email me and include your username.
  Topic: Keep getting logged out of Gixen when I submit a bid
mario

Replies: 9
Views: 4507

PostForum: Support   Posted: Sun Nov 26, 2023 11:48 am   Subject: Keep getting logged out of Gixen when I submit a bid
Please email me and include your username.
  Topic: I cannot log into my profile
mario

Replies: 1
Views: 1985

PostForum: Support   Posted: Mon Nov 20, 2023 6:11 am   Subject: I cannot log into my profile
Delete all Gixen cookies in your web browser and then try again, it should work then. Also, are you using an adblock or similar web browser addon?
  Topic: Gixen is not accessible on my laptop, works on cellphone
mario

Replies: 5
Views: 3217

PostForum: Support   Posted: Mon Nov 20, 2023 4:04 am   Subject: Gixen is not accessible on my laptop, works on cellphone
Can you disable the adblock (for gixen.com at least) and test it then? What adblock are you using?
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Mon Nov 20, 2023 4:02 am   Subject: Gixen refused your password
JamesGBCWPS, please email me and include your username.
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Sun Nov 19, 2023 9:54 pm   Subject: Gixen refused your password
There is - PHP 8, to which I had to upgrade the site treats cookies a little differently from previous versions. I addressed this, however a small minority of users are still having the problem until ...
  Topic: Gixen is not accessible on my laptop, works on cellphone
mario

Replies: 5
Views: 3217

PostForum: Support   Posted: Sun Nov 19, 2023 9:49 pm   Subject: Gixen is not accessible on my laptop, works on cellphone
Please try again now. If still experiencing the problem try deleting Gixen cookies in your web browser.
  Topic: Gixen refused your password
mario

Replies: 33
Views: 20887

PostForum: Support   Posted: Sun Nov 19, 2023 12:54 pm   Subject: Gixen refused your password
Can you try clearing your cookies, and then if needed reset your password by using https://www.gixen.com/forgotpassword.php
  Topic: Keep getting logged out of Gixen when I submit a bid
mario

Replies: 9
Views: 4507

PostForum: Support   Posted: Sat Nov 18, 2023 9:27 pm   Subject: Keep getting logged out of Gixen when I submit a bid
This problem with Autosnipe is fixed now, I believe.

There is another minor problem with session not being used when navigating through Gixen menus. Not a big problem, but working on it nevertheles ...
  Topic: Bug when adding an offer
mario

Replies: 11
Views: 5505

PostForum: Support   Posted: Thu Nov 16, 2023 3:55 pm   Subject: Bug when adding an offer
I did, and I believe I fixed the problem. Please try again now.

Thank you for reporting this.
  Topic: Legacy version of Gixen?
mario

Replies: 6
Views: 4010

PostForum: Support   Posted: Wed Nov 15, 2023 4:59 pm   Subject: Legacy version of Gixen?
I will check this with my web designer. Even if possible it's likely not going to be quick.
  Topic: Bug when adding an offer
mario

Replies: 11
Views: 5505

PostForum: Support   Posted: Tue Nov 14, 2023 2:49 pm   Subject: Bug when adding an offer
Yes, please, I need more info - what do you see? Feel free to email me that import file so that I can see it myself.
  Topic: Legacy version of Gixen?
mario

Replies: 6
Views: 4010

PostForum: Support   Posted: Tue Nov 14, 2023 2:48 pm   Subject: Legacy version of Gixen?
Joachim,

I understand. Have you tried Gixen Desktop Manager? This is available for Windows, and you may like it if you like one line per snipe display.

You can download it at https://www.gixen.c ...
  Topic: Legacy version of Gixen?
mario

Replies: 6
Views: 4010

PostForum: Support   Posted: Tue Nov 14, 2023 12:51 pm   Subject: Legacy version of Gixen?
Joachim,

I had to remove it. I had to upgrade the entire site to PHP 8 from PHP 7. PHP 7 will not be supported any longer, so even security updates won't be available in the future.

As PHP8 intr ...
  Topic: Bug when adding an offer
mario

Replies: 11
Views: 5505

PostForum: Support   Posted: Tue Nov 14, 2023 9:17 am   Subject: Bug when adding an offer
Please try again now, found the problem, and believe I fixed it.

A lot of small things like this since upgrade to PHP 8. The other side of the coin is - it helped me find more bugs.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Mon Nov 13, 2023 8:17 pm   Subject: Re: loading... overlay on chrome gixen extension
Thank you for reporting this. Please email me and include your username.
  Topic: password not recognized
mario

Replies: 1
Views: 2040

PostForum: Support   Posted: Mon Nov 13, 2023 8:14 pm   Subject: password not recognized
Are you sure you memorize the password correctly? And that you have one account only?
  Topic: Gixen app not adding listings but the website does
mario

Replies: 6
Views: 3674

PostForum: Support   Posted: Mon Nov 13, 2023 8:13 pm   Subject: Gixen app not adding listings but the website does
You are talking about Gixen Desktop Manager I assume?

Please try again now, I believe I found and fixed the bug that caused this.
  Topic: Error: entered too late into Gixen...
mario

Replies: 4
Views: 3038

PostForum: Support   Posted: Sat Nov 11, 2023 12:01 pm   Subject: Error: entered too late into Gixen...
Your eBay authorization has expired. Gixen tried to submit this bid but couldn't due to expired authorization.

Renew it on the Gixen settings page, this is free of charge and takes only a minute to ...
  Topic: snipes not showing / can\'t add new snipe
mario

Replies: 17
Views: 8098

PostForum: Support   Posted: Sat Nov 11, 2023 6:31 am   Subject: snipes not showing / can\'t add new snipe
Thank you all for reporting the errors.

Just to confirm and explain - all added snipes will work.

These are all the front-end issues that happened as a result of upgrade to PHP 8. Backend (that ...
  Topic: errors
mario

Replies: 3
Views: 2411

PostForum: Support   Posted: Sat Nov 11, 2023 5:55 am   Subject: errors
I am working on this.
  Topic: Warning: Key Errors
mario

Replies: 2
Views: 2168

PostForum: Support   Posted: Sat Nov 11, 2023 5:08 am   Subject: Warning: Key Errors
I am working on this.
  Topic: snipes not showing / can\'t add new snipe
mario

Replies: 17
Views: 8098

PostForum: Support   Posted: Fri Nov 10, 2023 10:54 pm   Subject: snipes not showing / can\'t add new snipe
Sorry for the trouble, some critical updates were applied that broke a few things. Let me know if you notice any other warning or error message, or a broken functionality.
  Topic: snipes not showing / can\'t add new snipe
mario

Replies: 17
Views: 8098

PostForum: Support   Posted: Fri Nov 10, 2023 10:28 pm   Subject: snipes not showing / can\'t add new snipe
Please try again now.
  Topic: snipes not showing / can\'t add new snipe
mario

Replies: 17
Views: 8098

PostForum: Support   Posted: Fri Nov 10, 2023 10:07 pm   Subject: snipes not showing / can\'t add new snipe
I reproduced the problem, looking at it.
  Topic: snipes not showing / can\'t add new snipe
mario

Replies: 17
Views: 8098

PostForum: Support   Posted: Fri Nov 10, 2023 10:00 pm   Subject: snipes not showing / can\'t add new snipe
Are you using a mobile app? Please try again now.
  Topic: multiple shipping address bidding on items abroad
mario

Replies: 1
Views: 2092

PostForum: Support   Posted: Thu Oct 26, 2023 9:58 am   Subject: multiple shipping address bidding on items abroad
Rogier,

The best way to deal with this is to have 2 ebay accounts - one US, and one German.

I myself do a similar thing, as I am in Canada but often buy in the US, so I have both US and Canadian ...
  Topic: eBay password hacked
mario

Replies: 4
Views: 3518

PostForum: Support   Posted: Thu Oct 26, 2023 9:56 am   Subject: eBay password hacked
Where / how did you get that message?

You see, you never enter your eBay password on Gixen, never. Even when re-authorizing Gixen you are redirected to ebay.com. So there is simply no way Gixen can ...
  Topic: eBay access
mario

Replies: 1
Views: 1703

PostForum: Support   Posted: Fri Oct 20, 2023 9:29 am   Subject: eBay access
All authorizations are done on eBay.com, this is normal, however after you authorize Gixen you can change the target setting on the Gixen settings page to eBay Canada. Canada is 100% supported.

The ...
  Topic: Given Desktop returning error
mario

Replies: 2
Views: 1881

PostForum: Support   Posted: Mon Oct 16, 2023 12:56 pm   Subject: Given Desktop returning error
Are you sure you are using the same username to log in to GDM, as you are using to log in to the web service?
  Topic: Feedback about apps from new user perspective
mario

Replies: 3
Views: 6119

PostForum: Suggestions and Ideas   Posted: Sat Oct 14, 2023 4:50 pm   Subject: Feedback about apps from new user perspective
rafurus,

Sorry for not including a smiley to my first sentence, it was a joke... of course you are right about all the needed improvements. Not sure that all of them will be implemented any time so ...
  Topic: Feedback about apps from new user perspective
mario

Replies: 3
Views: 6119

PostForum: Suggestions and Ideas   Posted: Sat Oct 14, 2023 8:57 am   Subject: Feedback about apps from new user perspective
My first reaction to your post was that maybe I shouldn't have made an app at all, as then you would have only one complaint, not 9.

Your remarks are all valid, however, and it's true that the app ...
  Topic: my eBay authorization to Gixen has been revoked (Expired)
mario

Replies: 3
Views: 2910

PostForum: Support   Posted: Thu Oct 12, 2023 7:38 pm   Subject: my eBay authorization to Gixen has been revoked (Expired)
You always re-authorize on ebay.com, and all ebay accounts are global - it's the same login as for ebay.co.uk.

If you can't login, you must have forgotten your ebay password. Reset it on ebay.
  Topic: Bid didn't work
mario

Replies: 1
Views: 1628

PostForum: Support   Posted: Mon Oct 09, 2023 5:06 am   Subject: Bid didn't work
3 minutes is fine, anything over 2 minutes is fine. What is the item number? What error message do you see?
  Topic: Credit card payments now available to buy Gixen Mirror
mario

Replies: 5
Views: 11131

PostForum: Announcements   Posted: Wed Oct 04, 2023 1:52 pm   Subject: Credit card payments now available to buy Gixen Mirror
In addition to Paypal, now Gixen Mirror subscription can be purchased with a credit card via Stripe. This has been requested by users many times, but it took a while to implement and integrate.

We ...
  Topic: Suggestion: Remove the login delay entirely for paid users
mario

Replies: 4
Views: 10839

PostForum: Suggestions and Ideas   Posted: Tue Oct 03, 2023 6:11 am   Subject: Suggestion: Remove the login delay entirely for paid users
Yes, as Mark said please provide more details and I will look into this.
  Topic: Bidding for 2 items, Only want to win 1 Item
mario

Replies: 1
Views: 1840

PostForum: Support   Posted: Sat Sep 30, 2023 5:57 am   Subject: Bidding for 2 items, Only want to win 1 Item
Yes, just put them in the same snipe group. Use regular groups, do not use contingency or multi-win groups (these have to be enabled on the settings page anyway).
  Topic: Problems importing watchlist/ viewing snipes - iPhone App
mario

Replies: 3
Views: 2138

PostForum: Support   Posted: Sat Sep 30, 2023 4:53 am   Subject: Problems importing watchlist/ viewing snipes - iPhone App
Please try again now. this was my mistake that caused the issue with the mobile app interface. It should work now.
  Topic: Problem on importing watchlist
mario

Replies: 4
Views: 2760

PostForum: Support   Posted: Mon Sep 18, 2023 4:16 pm   Subject: Problem on importing watchlist
The same underlying routine is used for both, not sure why you see a difference. How large is your watchlist? Gixen supports watchlists of size up to 1,000 items.
  Topic: Userscript to get item number
mario

Replies: 3
Views: 9169

PostForum: Suggestions and Ideas   Posted: Mon Sep 18, 2023 9:15 am   Subject: Userscript to get item number

Well, that's good to know. But kind of rude!

Sorry if it came off as being rude, that was not my intent. I sincerely feel bad that you spent a lot of time making this functionality.
  Topic: Userscript to get item number
mario

Replies: 3
Views: 9169

PostForum: Suggestions and Ideas   Posted: Sat Sep 16, 2023 8:19 am   Subject: Userscript to get item number
This is completely unnecessary, you can simply enter the complete item URL and Gixen will extract the item id. You should have asked before investing the efffort.
  Topic: Malicious ad on mobile
mario

Replies: 1
Views: 2010

PostForum: Support   Posted: Sun Sep 10, 2023 4:31 am   Subject: Malicious ad on mobile
Thank you for reporting this. I will block this site, and you can also report this to Google the next time you see it. Click on that "I" and you can report the inappropriate ad to Google.
  Topic: iOS app error when not authorized
mario

Replies: 2
Views: 1972

PostForum: Support   Posted: Sat Sep 09, 2023 7:38 am   Subject: iOS app error when not authorized
It looks like you are using an old iphone app. Can you download the new one instead?
  Topic: Missing access token
mario

Replies: 3
Views: 7781

PostForum: Support   Posted: Wed Sep 06, 2023 5:35 pm   Subject: Missing access token
Your ebay authorization has expired.

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step- ...
  Topic: Error -4391 for reauthorization
mario

Replies: 10
Views: 6706

PostForum: Support   Posted: Wed Sep 06, 2023 4:58 pm   Subject: Error -4391 for reauthorization
I believe I found and corrected the issue. Please try again now.
  Topic: Error -4391 for reauthorization
mario

Replies: 10
Views: 6706

PostForum: Support   Posted: Wed Sep 06, 2023 4:30 pm   Subject: Error -4391 for reauthorization
What interface are you using? A mobile app or web interface? Try using a different web browser. If that doesn't help, please email me and include your username.
  Topic: CSV Upload: 'Invalid file.'
mario

Replies: 3
Views: 6963

PostForum: Support   Posted: Tue Sep 05, 2023 7:23 am   Subject: CSV Upload: 'Invalid file.'
Please email me the file causing the issue. Yes, I added the title, but this shouldn't cause upload to fail.
  Topic: \"Invalid Authorization\"
mario

Replies: 1
Views: 6683

PostForum: Support   Posted: Fri Sep 01, 2023 9:20 am   Subject: \"Invalid Authorization\"
eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step-by-step guide and explanation here: http ...
  Topic: Eligibility to bid
mario

Replies: 2
Views: 6715

PostForum: Support   Posted: Thu Aug 31, 2023 1:49 am   Subject: Eligibility to bid
In this case eBay did not provide more information, unfortunately. The only way to know is to contact eBay.
  Topic: Re authorise
mario

Replies: 1
Views: 6522

PostForum: Support   Posted: Thu Aug 31, 2023 1:47 am   Subject: Re authorise
This is eBay login, you have to resolve this with eBay.
  Topic: My bid was for $40.60, but I lost the item for a $37 bid
mario

Replies: 1
Views: 6418

PostForum: Support   Posted: Thu Aug 31, 2023 1:47 am   Subject: My bid was for $40.60, but I lost the item for a $37 bid
You won this item. Please check again.
  Topic: Won an auction at more than $ 30.00 over my maximum bid.
mario

Replies: 3
Views: 6819

PostForum: Support   Posted: Mon Aug 28, 2023 1:11 am   Subject: Won an auction at more than $ 30.00 over my maximum bid.
You placed a maximum bid of 332.55 with Gixen some 18 minutes before auction end. I understand that your intent was to type 232, and not 332, but that's not what you really did. Typos happen.
  Topic: Won an auction... But at a higher price than my max amount?
mario

Replies: 2
Views: 7306

PostForum: Support   Posted: Tue Aug 22, 2023 7:08 am   Subject: Won an auction... But at a higher price than my max amount?
You have two Gixen accounts, both linked to the same eBay username. Using one Gixen account you set the max bid to 6.23, however on the second one your max bid was 14.50.

The 6.23 bid you set 4 day ...
  Topic: Notes Feature
mario

Replies: 1
Views: 9500

PostForum: Suggestions and Ideas   Posted: Tue Aug 22, 2023 7:02 am   Subject: Notes Feature
Mirror subscribers already have this, but it needs to be enabled on the settings page. Look for "Comments" and enable it.
  Topic: payment option other than paypal
mario

Replies: 14
Views: 38434

PostForum: Suggestions and Ideas   Posted: Fri Aug 18, 2023 12:17 am   Subject: payment option other than paypal
Still working on it.
  Topic: More Info on CSV Export
mario

Replies: 1
Views: 9068

PostForum: Suggestions and Ideas   Posted: Fri Aug 18, 2023 12:16 am   Subject: More Info on CSV Export
No promises, but I'll see what I can do. Please email me and I will notify you when I make changes.
  Topic: unable to open connexion to card
mario

Replies: 3
Views: 6957

PostForum: Support   Posted: Fri Aug 18, 2023 12:14 am   Subject: unable to open connexion to card
I will add another payment option, Stripe, in the future. I cannot commit to any deadline, but I am working on it.

Intergrating another payment processor is a complicated task. It took years to iro ...
  Topic: Already Bid Directly on Ebay Question
mario

Replies: 1
Views: 9073

PostForum: Suggestions and Ideas   Posted: Sat Aug 05, 2023 11:12 pm   Subject: Already Bid Directly on Ebay Question
No, never, as long as you use the same ebay account you can never bid against yourself.
  Topic: Supporting Gixen
mario

Replies: 1
Views: 9103

PostForum: Suggestions and Ideas   Posted: Sat Aug 05, 2023 11:11 pm   Subject: Supporting Gixen
How do you receive these requests? In email notifications?

Just ignore them, it was never my intent to make anyone feel guilty Smile. Subscribers are free to keep ads off, or turn them off and on as ...
  Topic: dekstop app starting position
mario

Replies: 1
Views: 6647

PostForum: Support   Posted: Sat Aug 05, 2023 11:08 pm   Subject: dekstop app starting position
I will see what I can do, but can't promise you a quick fix.
  Topic: Bid shielding prevention now available to all users
mario

Replies: 22
Views: 42292

PostForum: Announcements   Posted: Wed Jul 26, 2023 6:05 am   Subject: Bid shielding prevention now available to all users
Gixen is translated in some 30 languages, although automatically.

Here is a German translation: https://www.gixen.com/de/main/index.php
  Topic: Bid shielding prevention now available to all users
mario

Replies: 22
Views: 42292

PostForum: Announcements   Posted: Wed Jul 26, 2023 3:38 am   Subject: Bid shielding prevention now available to all users
Gixen will, from now on, for all Gixen users, make an additional attempt to place a bid one second before auction end. Previously this was available to mirror subscribers only, however due to this fra ...
  Topic: I'm charged $1.50 for winning bid but Gixen says it's fre
mario

Replies: 1
Views: 6552

PostForum: Support   Posted: Wed Jul 26, 2023 3:26 am   Subject: I'm charged $1.50 for winning bid but Gixen says it's fre
It is free, unless you subscribed to Gixen mirror one way or another. Please email me or provide more information here, and I will check.
  Topic: payment option other than paypal
mario

Replies: 14
Views: 38434

PostForum: Suggestions and Ideas   Posted: Fri Jul 21, 2023 12:05 am   Subject: payment option other than paypal
Still in progress, it will happen, but it got delayed for a number of reasons. I cannot commit to a deadline, however.
  Topic: Paid 1 Months, got only a couple of days! Paid for nothing!
mario

Replies: 4
Views: 7759

PostForum: Support   Posted: Fri Jul 21, 2023 12:03 am   Subject: Paid 1 Months, got only a couple of days! Paid for nothing!
Yes, please email me, I will fix it for you or issue a refund. With Gixen - refund is never a problem.
  Topic: Paid, site shows unpaid, snipes failing
mario

Replies: 2
Views: 8444

PostForum: Support   Posted: Thu Jul 06, 2023 10:18 pm   Subject: Paid, site shows unpaid, snipes failing
Your eBay authorization has expired. It takes only a minute to renew it, and this does not cost anything.

eBay requires that you renew the authorization every 18 months or whenever you change your ...
  Topic: Outage today
mario

Replies: 0
Views: 7799

PostForum: Support   Posted: Wed Jul 05, 2023 5:54 am   Subject: Outage today
Gixen has had an extended outage (5-6 hours) today due to hosting facility outage. Only the front-end has been affected and no snipes have failed because of this, however users were unable to do updat ...
  Topic: Old unused mirror chunks disappeared after buying new chunk
mario

Replies: 2
Views: 7078

PostForum: Support   Posted: Tue Jun 27, 2023 9:19 am   Subject: Old unused mirror chunks disappeared after buying new chunk
Any chunks purchased should be cumulative, I suspect you have multiple accounts. Please email me and include your username and I will resolve this for you.
  Topic: Donations (again)
mario

Replies: 2
Views: 9816

PostForum: Suggestions and Ideas   Posted: Fri Jun 16, 2023 5:51 am   Subject: Re: Donations (again)
Gixen had a "donate" button many years ago. Very few users were donating anything. Some were extraordinarily generous, and I feel very grateful for it, especially for early donations.

Tha ...
  Topic: Autorenewal
mario

Replies: 2
Views: 7436

PostForum: Support   Posted: Fri Jun 16, 2023 5:39 am   Subject: Autorenewal
Yes, as Mark said please email me and include your username.
  Topic: Font on Snipes page appear light grey with little contrast
mario

Replies: 9
Views: 19712

PostForum: Support   Posted: Fri Jun 16, 2023 5:38 am   Subject: Font on Snipes page appear light grey with little contrast
I was about to ask the same. I don't see it like this in any browser.
  Topic: Font on Snipes page appear light grey with little contrast
mario

Replies: 9
Views: 19712

PostForum: Support   Posted: Wed Jun 14, 2023 6:36 am   Subject: Font on Snipes page appear light grey with little contrast
Yes, please do either, feel free to email me.
  Topic: My Gixen Winning Bid Doesn't Match My eBay Winning Bid
mario

Replies: 3
Views: 8910

PostForum: Support   Posted: Tue May 30, 2023 4:47 pm   Subject: My Gixen Winning Bid Doesn't Match My eBay Winning Bid
Thank you for letting me know, it's fixed now!
  Topic: My Gixen Winning Bid Doesn't Match My eBay Winning Bid
mario

Replies: 3
Views: 8910

PostForum: Support   Posted: Tue May 30, 2023 4:28 pm   Subject: My Gixen Winning Bid Doesn't Match My eBay Winning Bid
It sounds like the final update of the price failed. This is not often, but it happens sometimes. It does not change the outcome.
  Topic: New phone accesses Gixen but snipes are not recorded.
mario

Replies: 1
Views: 7434

PostForum: Support   Posted: Tue May 30, 2023 4:25 pm   Subject: New phone accesses Gixen but snipes are not recorded.
How are you accessing Gixen, through the web UI, or an iphone app?

It sounds like you imported your watchlist, but never edited it to set a non-zero maximum bid.
  Topic: Failure
mario

Replies: 2
Views: 8221

PostForum: Support   Posted: Mon May 29, 2023 7:50 am   Subject: Failure
I can't find your account or your bids based on this forum post. Can you provide more info - e.g. item id for which your snipe failed?

Gixen failure rate is extraordinary low.
  Topic: pop-up ads despite paid subscription
mario

Replies: 5
Views: 7444

PostForum: Support   Posted: Fri May 19, 2023 7:29 am   Subject: pop-up ads despite paid subscription
If you haven't resolve this yet, please email me and include your username. It must be that you have multiple usernames, or that your subscription is not applied to the account you are using.

Email ...
  Topic: Making people wait 60 seconds before accessing account
mario

Replies: 244
Views: 4360942

PostForum: Suggestions and Ideas   Posted: Mon May 15, 2023 9:46 am   Subject: Re: 59, 58, 57, 56, 55, 5.................
I very much appreciate the option of buying 6 chunks of 15 days for Mirror. I don't think this is available in other services and for some of us it's a god-send.

Great to hear you find it useful! ...
  Topic: Amend of of \"show watchlist items\" in App
mario

Replies: 1
Views: 10708

PostForum: Suggestions and Ideas   Posted: Mon May 15, 2023 9:43 am   Subject: Amend of of \"show watchlist items\" in App
It makes sense, I changed it now.
  Topic: Given Failures Now Commonplace .......
mario

Replies: 7
Views: 6452

PostForum: Support   Posted: Mon May 15, 2023 9:39 am   Subject: Given Failures Now Commonplace .......
Well, something doesn't make sense here.

Gixen definitely placed the winning bid for this item. I have all the logs that confirm this. The reason why I asked for your ebay username (please still pr ...
  Topic: Cosmetic issue with v 1.2
mario

Replies: 4
Views: 4198

PostForum: Support   Posted: Mon May 15, 2023 9:12 am   Subject: Cosmetic issue with v 1.2
My pleasure, sorry for not announcing this update, this was the only resolved issue that was in it.
  Topic: Given Failures Now Commonplace .......
mario

Replies: 7
Views: 6452

PostForum: Support   Posted: Mon May 15, 2023 9:11 am   Subject: Given Failures Now Commonplace .......
Can you please let me know what your ebay username is? You can email me if you don't want to post it here. From what I see, it looks to me that you won this item.
  Topic: Cosmetic issue with v 1.2
mario

Replies: 4
Views: 4198

PostForum: Support   Posted: Tue May 02, 2023 7:10 am   Subject: Cosmetic issue with v 1.2
Can you please take a screenshot of this and email it to me? We will fix it in the next release, if I am able to replicate the problem.
  Topic: Delcampe?
mario

Replies: 6
Views: 11399

PostForum: Support   Posted: Fri Apr 28, 2023 1:20 pm   Subject: Delcampe?
I emailed them and asked for an interface I could use - they replied that they are not interested. Then I asked them if they would mind if I used web scraping, and so far received no response.

Sinc ...
  Topic: New app refresh
mario

Replies: 1
Views: 3180

PostForum: Support   Posted: Fri Apr 28, 2023 1:17 pm   Subject: New app refresh
Regular background refresh (server-side) is done every 2-3 hours. Mirror subscribers will have this done for them every 10 minutes.

In addition, the new app release that will be uploaded in a few d ...
  Topic: Delcampe?
mario

Replies: 6
Views: 11399

PostForum: Support   Posted: Sat Apr 22, 2023 7:47 am   Subject: Delcampe?
I sent an inquiry to delcampe to see if they would agree to this and expose some buyer API that Gixen could use. I am not sure, however, that they even have one, I've only seen some sellers' API.

I ...
  Topic: You are not eligible to bid on this item.
mario

Replies: 2
Views: 3647

PostForum: Support   Posted: Sat Apr 22, 2023 6:25 am   Subject: You are not eligible to bid on this item.
Here is a more detailed error message. eBay wants your credit card in order to verify you are 18 years or older.

"The sale of knives and other bladed products is subject to legal restrictions. ...
  Topic: Low snipe notices
mario

Replies: 3
Views: 4174

PostForum: Support   Posted: Sat Apr 22, 2023 6:24 am   Subject: Low snipe notices
I've noticed some of these notifications being declined by ISPs. Please email me (include a link to this forum thread) and let me know what your username and email address is.
  Topic: Error sending data (12030) The connection with the server w
mario

Replies: 5
Views: 5008

PostForum: Support   Posted: Sat Apr 22, 2023 6:22 am   Subject: Error sending data (12030) The connection with the server w
Can you please email me and include the file you were uploading? Does this happen for every file you upload?
  Topic: Can’t log in
mario

Replies: 2
Views: 3868

PostForum: Support   Posted: Sun Apr 16, 2023 4:31 am   Subject: Can’t log in
Please email me and include all details - your username, etc.
  Topic: Gixen App - adding from Ebay Watchlist
mario

Replies: 7
Views: 7002

PostForum: Support   Posted: Wed Apr 12, 2023 9:23 am   Subject: Gixen App - adding from Ebay Watchlist
I sent you a response. Watchlist import now supports watchlists containing up to 1,000 items. Previously it was 200, which is why you ran into the issue.

For users whose watchlists contain more tha ...
  Topic: Additional languages, pricing update
mario

Replies: 28
Views: 92911

PostForum: Announcements   Posted: Mon Apr 10, 2023 4:00 am   Subject: Re: Subscrition payments
... but I noticed the service has charged me twice recently

You subscribed twice. I canceled one paypal auto-renewing payment and issued 2 refunds for the recent payments, as you also double-paid a ...
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Fri Apr 07, 2023 12:28 pm   Subject: New Gixen iphone and android apps
Please do email me, include your Gixen username and a few item numbers.
  Topic: \"Re-authorize Gixen\" oauth link should use my l
mario

Replies: 2
Views: 3728

PostForum: Support   Posted: Fri Apr 07, 2023 12:27 pm   Subject: \"Re-authorize Gixen\" oauth link should use my l
This is correct, authorizing on ebay is always done on ebay.com.
  Topic: Impossible de créer mon compte
mario

Replies: 2
Views: 3479

PostForum: Support   Posted: Fri Apr 07, 2023 12:26 pm   Subject: Impossible de créer mon compte
What browser do you use? Try deleting all ebay cookies, then try again.
  Topic: Upload files
mario

Replies: 2
Views: 3693

PostForum: Support   Posted: Fri Apr 07, 2023 12:25 pm   Subject: Upload files
Not excel, but csv - yes, mirror subscribers can load CSV file from the Gixen settings page.
  Topic: Gixen App - adding from Ebay Watchlist
mario

Replies: 7
Views: 7002

PostForum: Support   Posted: Mon Apr 03, 2023 2:29 pm   Subject: Gixen App - adding from Ebay Watchlist
This issue is fixed now (for everyone). If anyone is still having a problem, please email me and include your Gixen username.
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Fri Mar 31, 2023 5:08 pm   Subject: New Gixen iphone and android apps
I believe I fixed #2 too. Let me explain how it works.

1) For non-subscribers, prices will be continue to be updated by the batch process only. This does mean every 2-3 hours. This does not affect ...
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Fri Mar 31, 2023 4:56 pm   Subject: Re: New Gixen iphone and android apps

Two problems I notice on iPhone app.:

1. Delete items doesn’t not work using delete button
2. Item “Time to end” and “Current bid” are not ...
  Topic: cancel mirror subscription
mario

Replies: 3
Views: 5497

PostForum: Support   Posted: Fri Mar 31, 2023 4:55 pm   Subject: cancel mirror subscription
I will see that I add it at the first opportunity.
  Topic: cancel mirror subscription
mario

Replies: 3
Views: 5497

PostForum: Support   Posted: Thu Mar 30, 2023 9:03 pm   Subject: cancel mirror subscription
Log in to Gixen and click on the "Settings" button. You will see your subscription (scroll down if needed). Then click on the subscription id link. This will take you to paypal where you can ...
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Thu Mar 30, 2023 10:03 am   Subject: New Gixen iphone and android apps
The old app will still work, until you delete it.

I will see that I address this, and that users can see the watchlist without importing it.
  Topic: Some ending soon Watched auction items are not uploading
mario

Replies: 10
Views: 9608

PostForum: Support   Posted: Thu Mar 30, 2023 8:58 am   Subject: Re: Gixen not uploading watchlist
Is there any update on this issue?

Still waiting on eBay. I tried a few things on my side, but nothing helped.
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Thu Mar 30, 2023 8:27 am   Subject: Re: Need easier login
Needs easier login on Android. If it still requires user id/password every time without auto filled-in features like the browsers, then it's slower than using the browser. Adding fingerprint login w ...
  Topic: Can't log in to app
mario

Replies: 1
Views: 3491

PostForum: Support   Posted: Thu Mar 30, 2023 8:26 am   Subject: Can't log in to app
Can you please email me and include your Gixen username? I will check the logs and see what's happening.
  Topic: New Gixen iphone and android apps
mario

Replies: 16
Views: 40909

PostForum: Announcements   Posted: Tue Mar 28, 2023 10:37 am   Subject: New Gixen iphone and android apps
New iPhone and Android Gixen apps have been released. Please try them, they should be faster and more stable than the previous apps. This is just a beginning, development of these apps will continue, ...
  Topic: Some ending soon Watched auction items are not uploading
mario

Replies: 10
Views: 9608

PostForum: Support   Posted: Tue Mar 28, 2023 9:52 am   Subject: Some ending soon Watched auction items are not uploading
No need for item numbers, it's a known issue.
  Topic: NOT WORKING
mario

Replies: 2
Views: 3983

PostForum: Support   Posted: Tue Mar 28, 2023 9:52 am   Subject: NOT WORKING
There is a bug in the watchlist feature (on eBay's side) that affects some 5-10% of Gixen users. It's in process of being resolved.

In the meantime, you can instead use browser extensions, copy/pas ...
  Topic: Some ending soon Watched auction items are not uploading
mario

Replies: 10
Views: 9608

PostForum: Support   Posted: Mon Mar 27, 2023 9:07 am   Subject: Some ending soon Watched auction items are not uploading
I am aware, I reported this issue to eBay, waiting for the fix. Around 5-10% of users are affected by this.

In the meantime you can use the autosnipe browser extension, copy/paste item ids or use m ...
  Topic: Gixen App - adding from Ebay Watchlist
mario

Replies: 7
Views: 7002

PostForum: Support   Posted: Mon Mar 27, 2023 9:06 am   Subject: Gixen App - adding from Ebay Watchlist
There is an issue with the watchlist that's waiting for fix.

Are you using the old or new app? Check the play store for the new app (both old and new may be available), it has a search function.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Mon Mar 27, 2023 5:08 am   Subject: \"No items imported\" when there are new items in
It's not one user at a time, eBay is looking at this, so it may take some time.

In the meantime, you have several choices:

1) Use the autosnipe browser extension
2) Copy / paste item ids
3) If ...
  Topic: Unable to import ebay auctions
mario

Replies: 2
Views: 4838

PostForum: Support   Posted: Sun Mar 26, 2023 8:03 am   Subject: Unable to import ebay auctions
I contacted eBay over this issue. In the meantime, please use the autosnipe extension or simply copy/paste item ids.

It looks like 5-10% of users are affected by the watchlist import issue.
  Topic: Mirror expired
mario

Replies: 2
Views: 5049

PostForum: Support   Posted: Sun Mar 26, 2023 8:02 am   Subject: Mirror expired
Also, please check if you transferred your subscription to a different account. If not, please email me and include your username.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Sun Mar 26, 2023 8:01 am   Subject: \"No items imported\" when there are new items in
I contacted eBay over this issue. In the meantime, please use the autosnipe extension or simply copy/paste item ids.

It looks like 5-10% of users are affected by the watchlist import issue.
  Topic: Some ending soon Watched auction items are not uploading
mario

Replies: 10
Views: 9608

PostForum: Support   Posted: Sun Mar 19, 2023 4:18 am   Subject: Some ending soon Watched auction items are not uploading
Yes, and please provide me with item ids of active auctions on your watchlist that do not import.

I still cannot replicate the problem (aside from finding one issue that I fixed), import works fine ...
  Topic: Shipping question
mario

Replies: 2
Views: 4478

PostForum: Support   Posted: Sat Mar 18, 2023 10:34 am   Subject: Shipping question
I will look into this again. Can you please let me know what the item id is?
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Sat Mar 18, 2023 10:33 am   Subject: \"No items imported\" when there are new items in
Please email me - and include your username and items in your watchlist you expected to get imported. I will check the logs then.
  Topic: App crashes all the time (iOS)
mario

Replies: 2
Views: 4608

PostForum: Support   Posted: Sat Mar 18, 2023 10:30 am   Subject: App crashes all the time (iOS)
A new app is coming very soon. It's already available for Android, and in review by Apple for iPhone / iPad.

It's a matter of days now.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Fri Mar 17, 2023 4:14 pm   Subject: \"No items imported\" when there are new items in
Please try again now. It looks like eBay made some changes. It should work again now.
  Topic: Doesn't add item from my watchlist
mario

Replies: 2
Views: 4576

PostForum: Support   Posted: Fri Mar 17, 2023 4:14 pm   Subject: Doesn't add item from my watchlist
Please try again now. It looks like eBay made some changes. It should work again now.
  Topic: Change email address?
mario

Replies: 1
Views: 3814

PostForum: Support   Posted: Fri Mar 17, 2023 4:01 pm   Subject: Change email address?
The option is on the Gixen settings page.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Fri Mar 17, 2023 4:01 pm   Subject: \"No items imported\" when there are new items in
I am investigating this.
  Topic: Doesn't add item from my watchlist
mario

Replies: 2
Views: 4576

PostForum: Support   Posted: Fri Mar 17, 2023 4:00 pm   Subject: Doesn't add item from my watchlist
I replicated the problem, looking into it.
  Topic: \"No items imported\" when there are new items in
mario

Replies: 22
Views: 17787

PostForum: Support   Posted: Fri Mar 17, 2023 1:26 pm   Subject: \"No items imported\" when there are new items in
Do you have active auctions in your eBay watchlist?

If yes, and they do not import, please email me and include your Gixen username.
  Topic: Gixen on iPad
mario

Replies: 2
Views: 5886

PostForum: Support   Posted: Sun Mar 12, 2023 7:36 am   Subject: Gixen on iPad
If this is about the app, a new one is coming soon, and it will look much better than the previous one.
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
mario

Replies: 4
Views: 15896

PostForum: Support   Posted: Sun Mar 12, 2023 7:35 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Can you please email me examples of this?

I am (specifically) looking for examples of auctions where you were able to place a manual bid, yet Gixen's bid was declined by eBay for whatever restricti ...
  Topic: Unsubscribe from recurring payments
mario

Replies: 5
Views: 9238

PostForum: Support   Posted: Tue Feb 14, 2023 6:59 pm   Subject: Unsubscribe from recurring payments
There are no monthly payments on Gixen, the most frequent recurring payment is yearly.

There is now - at the rate of $1.50 / month. Annual subscription is a much better deal, however, and the reaso ...
  Topic: \"Your eBay Authorization has expired\"/Invalid A
mario

Replies: 5
Views: 7919

PostForum: Support   Posted: Sun Feb 12, 2023 5:05 pm   Subject: \"Your eBay Authorization has expired\"/Invalid A
Just lost an item because of this. No warning when using the Add to Gixen button on ebay that my authorisation had run out. Haven't seen any emails to warn of impending loss of auth either. Very dis ...
  Topic: Upgraded But Not Working
mario

Replies: 2
Views: 4381

PostForum: Support   Posted: Fri Feb 10, 2023 10:44 am   Subject: Upgraded But Not Working
Please email me and include your username. This is typically instant or almost instant after payment.
  Topic: Traedra
mario

Replies: 1
Views: 4441

PostForum: Support   Posted: Wed Feb 08, 2023 4:01 pm   Subject: Traedra
Not at the moment, the volume does not justify the effort. Compared to eBay, very few users use Tradera.
  Topic: 4 out of 4 network errors last night...rubbish
mario

Replies: 2
Views: 4768

PostForum: Support   Posted: Wed Feb 08, 2023 4:00 pm   Subject: 4 out of 4 network errors last night...rubbish
There was an issue that lasted an hour or so - Google's own DNS was timing out, and main server was relying on it. I have sinced changed it to alternate DNS servers.

Mirror server was not affected, ...
  Topic: Gixen Desktop Manager 2.1.0 released
mario

Replies: 0
Views: 35686

PostForum: Announcements   Posted: Sat Jan 21, 2023 4:31 pm   Subject: Gixen Desktop Manager 2.1.0 released
Gixen Desktop Manager 2.1.0 is released. It's compiled using a newer development tool, so it should be more stable than the older version. It also addresses some cosmetic changes (new logo, etc), as w ...
  Topic: unable to re-link ebay says ip address changed but not by m
mario

Replies: 3
Views: 5081

PostForum: Support   Posted: Tue Jan 10, 2023 9:09 pm   Subject: unable to re-link ebay says ip address changed but not by m
If you use VPN - turn it off until you re-authorize. This may be causing the issue. Or use a different device on a different network for re-authorization.
  Topic: Unable to add snipes on iPhone App
mario

Replies: 2
Views: 6964

PostForum: Support   Posted: Wed Jan 04, 2023 9:28 am   Subject: Unable to add snipes on iPhone App
New android app is almost finished, it will likely be released this month. iPhone app will follow, but it may take another few months.

Please use the web UI in the meantime.
  Topic: payment option other than paypal
mario

Replies: 14
Views: 38434

PostForum: Suggestions and Ideas   Posted: Tue Jan 03, 2023 9:12 am   Subject: payment option other than paypal
I will, Stripe is the most likely choice as an option to Paypal, working on it.
  Topic: Any options other than Paypal?
mario

Replies: 4
Views: 16277

PostForum: Support   Posted: Tue Jan 03, 2023 9:11 am   Subject: Any options other than Paypal?
I will most likely be adding Stripe. I am looking into how to do this first on an ad-hoc basis, when someone asks for it. Later on I may fully integrate it as an option to Paypal.
  Topic: Duplicate End of Auction notices
mario

Replies: 4
Views: 5342

PostForum: Support   Posted: Tue Jan 03, 2023 9:08 am   Subject: Duplicate End of Auction notices
Please check again now, my apology again.
  Topic: So now I only get 4 \"free\" snipes per month?!!
mario

Replies: 1
Views: 3645

PostForum: Support   Posted: Wed Dec 28, 2022 2:57 pm   Subject: So now I only get 4 \"free\" snipes per month?!!
There is no limit for paying customers. 4 winning snipes /month is the limit for free accounts.

Please email me and include your Gixen username. Is it possible that you have multiple Gixen accounts ...
  Topic: multiple subscriptions - how to fix?
mario

Replies: 1
Views: 3573

PostForum: Support   Posted: Wed Dec 28, 2022 2:55 pm   Subject: multiple subscriptions - how to fix?
Please email me and include your username, and we will resolve this. I typically refund whatever I can (whatever paypal allows), and if there is any extra credit left I place the remaining paypal auto ...
  Topic: Any options other than Paypal?
mario

Replies: 4
Views: 16277

PostForum: Support   Posted: Wed Dec 28, 2022 5:51 am   Subject: Any options other than Paypal?
This is correct, I am looking into adding another payment processor, but still haven't decided which one. A lot of people are upset with paypal for various reasons so I have to provide an alternate pa ...
  Topic: Duplicate End of Auction notices
mario

Replies: 4
Views: 5342

PostForum: Support   Posted: Wed Dec 28, 2022 5:49 am   Subject: Re: Duplicate End of Auction notices
This has been fixed. My apology for this.
  Topic: 2 or more Gixen snipers
mario

Replies: 1
Views: 3852

PostForum: Support   Posted: Mon Dec 12, 2022 9:57 pm   Subject: 2 or more Gixen snipers
Both bids will be submitted. Which one gets to eBay first is completely random, and depends far more on network latency of each request than the processing order.
  Topic: Issues with the gixen desktop manager not being up to date
mario

Replies: 1
Views: 3867

PostForum: Support   Posted: Mon Dec 12, 2022 9:55 pm   Subject: Issues with the gixen desktop manager not being up to date
GDM does need an update. I will work on it soon.
  Topic: AuctionSniper pricing vs Gixen
mario

Replies: 0
Views: 50323

PostForum: Blog   Posted: Wed Dec 07, 2022 9:02 am   Subject: AuctionSniper pricing vs Gixen
Just took a look at auctionsniper pricing, and could not believe that they raised their prices again (as % of won items). Now it's 1.75%, up to $35 per won item. $35 !! For one won item, up from 1.5% ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Fri Nov 18, 2022 8:22 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
The issue with Safari Autosnipe is fixed now.

You may have to re-install the add-on.
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Wed Nov 16, 2022 2:38 pm   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
Keith and I are working on this (Safari autosnipe).

He fixed the issue, however during the Apple review process they (somehow) noticed it's possible to come to the Gixen settings page that contains ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Fri Nov 11, 2022 4:03 pm   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
I'll contact Keith and ask him to check.
  Topic: Hello there some info for a newbie :?:
mario

Replies: 2
Views: 3997

PostForum: Support   Posted: Fri Nov 11, 2022 4:01 pm   Subject: Hello there some info for a newbie :?:
1. There is no eBay Romania, as you noted, so your best bet is to leave the default, ebay.com. This makes almost no difference - it may only determine what ebay customer support you will deal with if ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Wed Nov 02, 2022 5:39 am   Subject: Re: Brave support - Gixen button?
Hi Mario/Keith,

Can we get Brave browser support for the Gixen button in eBay?

Sorry, to be honest - never heard of that browser. We need to have some volume of users using it to justify the eff ...
  Topic: Gixen Autosnipe (Firefox/Chrome/Safari)
mario

Replies: 81
Views: 1031931

PostForum: Announcements   Posted: Wed Nov 02, 2022 5:38 am   Subject: Gixen Autosnipe (Firefox/Chrome/Safari)
If I recall well what Keith told me some time ago, Safari is no longer supported. Apple made it too difficult, if not impossible, to keep the add-on working.
  Topic: There was a problem with an eBay internal system or process
mario

Replies: 3
Views: 5125

PostForum: Support   Posted: Mon Oct 31, 2022 8:00 am   Subject: There was a problem with an eBay internal system or process
This error that you encountered is rare. I see 10 of them in the last week, which may sound like a lot, but relative to 100,000 placed bids it's not.

I think it's unlikely you will see it again, bu ...
  Topic: Importing Watch List
mario

Replies: 2
Views: 4224

PostForum: Support   Posted: Sun Oct 30, 2022 7:10 am   Subject: Importing Watch List
Are these active (non-completed) auctions? Completed auctions and fixed price listings are not imported.

Also, make sure your ebay authorization is current. See https://www.gixen.com/blog/ebay-thir ...
  Topic: Gixen is now available in 40 languages
mario

Replies: 1
Views: 19307

PostForum: Announcements   Posted: Sat Oct 22, 2022 7:30 pm   Subject: Gixen is now available in 40 languages
Just a quick note to notify users that Gixen is now automatically translated to some 40 languages. You can see the language selector on the Gixen home page.

You do not have to worry about auto-tran ...
  Topic: Gixen says WON, but eBay says NO
mario

Replies: 6
Views: 7309

PostForum: Support   Posted: Sat Oct 22, 2022 12:21 pm   Subject: Gixen says WON, but eBay says NO
Do you have two ebay usernames? This listing has been won by expertdecisions_compras, not expertdecisions.
  Topic: Gixen Android app not compatible with Pixel 7 (not 64 bit)
mario

Replies: 1
Views: 3864

PostForum: Support   Posted: Sat Oct 22, 2022 12:12 pm   Subject: Gixen Android app not compatible with Pixel 7 (not 64 bit)
I do, cannot guarantee when, however. Mobile apps are being rewritten in another development tool from scratch.

Here is what happened. I used Embarcadero C++ Builder to develop mobile apps for both ...
  Topic: iOS App Constantly Crashing
mario

Replies: 1
Views: 3762

PostForum: Support   Posted: Mon Oct 10, 2022 9:59 am   Subject: iOS App Constantly Crashing
Mobile apps are outdated and in process of being re-written, however this will take a while, as they are re-written from scratch using a different development tool.

In the meantime please use the w ...
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 72
Views: 1434532

PostForum: Announcements   Posted: Sat Oct 08, 2022 6:12 am   Subject: Re: Not that expensive
Xcode is free, and it runs dandy on my thirteen-year-old Power Mac. You can find nice upgraded ones on Craigs List or evilBay for well under a kilobuck.


You are replying to a very old post. The c ...
  Topic: unable to reset gixen password
mario

Replies: 4
Views: 7555

PostForum: Support   Posted: Tue Sep 20, 2022 12:49 pm   Subject: unable to reset gixen password
Please email me from the email address on file and include your username - I will provide you with a link to reset your password.
  Topic: Change address linked to subscription
mario

Replies: 4
Views: 6692

PostForum: Support   Posted: Sat Aug 27, 2022 4:26 pm   Subject: Change address linked to subscription
Confirming that this is completely irrelevant.
  Topic: Can't sign up
mario

Replies: 2
Views: 5315

PostForum: Support   Posted: Sat Aug 27, 2022 4:25 pm   Subject: Can't sign up
When you say "Error says I need to repeat the process", what error exactly do you see? Can you copy paste it here, verbatim?
  Topic: no confirmation of successful account linkage to eBay
mario

Replies: 3
Views: 6013

PostForum: Support   Posted: Fri Aug 19, 2022 2:12 am   Subject: no confirmation of successful account linkage to eBay
You can check the status on the Gixen settings page. You can also check the functionality with, e.g. ebay watchlist import, which uses your authorization. If your authorization is invalid this will fa ...
  Topic: Paid Account Not Recognized
mario

Replies: 2
Views: 5556

PostForum: Support   Posted: Fri Aug 19, 2022 2:11 am   Subject: Paid Account Not Recognized
Please email me if you haven't resolved this yet. Please include your username.
  Topic: bid not placed, regular or mirror
mario

Replies: 5
Views: 8801

PostForum: Support   Posted: Sat Aug 13, 2022 11:37 pm   Subject: bid not placed, regular or mirror
eBay hasn't provided any additional details. It's something the seller put in place - shipping restriction, reputation restriction or something else.
  Topic: Unable to purchase 1-year recurring membership
mario

Replies: 2
Views: 5091

PostForum: Support   Posted: Fri Aug 12, 2022 11:29 pm   Subject: Unable to purchase 1-year recurring membership
I would give paypal a call - Gixen does not control this - it doesn't have access to your payments methods. It sounds like paypal may have an issue.
  Topic: bid not placed, regular or mirror
mario

Replies: 5
Views: 8801

PostForum: Support   Posted: Fri Aug 12, 2022 11:28 pm   Subject: bid not placed, regular or mirror
Can you please let me know what the item id is?
  Topic: Can I have my subscription changed over to the one year
mario

Replies: 2
Views: 6183

PostForum: Support   Posted: Thu Aug 11, 2022 2:06 am   Subject: Can I have my subscription changed over to the one year
Please email me and I will change it for you. Feel free to activate a chunk on the settings page to have mirror in the meantime, until I make the change.
  Topic: My Gixen history page doesn't show my bids or my wins
mario

Replies: 2
Views: 5973

PostForum: Support   Posted: Thu Aug 11, 2022 2:05 am   Subject: My Gixen history page doesn't show my bids or my wins
Time deleted will show 1970 (unix timestamp 0) if you never deleted a snipe, and it was deleted automatically by Gixen. This is an error that I have to correct.

0 maximum bid would indicate that sn ...
  Topic: Information videos
mario

Replies: 2
Views: 6923

PostForum: Support   Posted: Thu Aug 11, 2022 2:02 am   Subject: Information videos
Here is a link to that video again: https://www.youtube.com/watch?v=_MASkjBSyQA
  Topic: Are Gixen accounts identifiable to ebay?
mario

Replies: 3
Views: 6913

PostForum: Support   Posted: Sat Aug 06, 2022 10:50 pm   Subject: Are Gixen accounts identifiable to ebay?
eBay does not retrieve or store Gixen usernames. It knows, however, if authorization is granted to Gixen in general.
  Topic: Shipping amount not working on certain items.
mario

Replies: 11
Views: 17902

PostForum: Support   Posted: Mon Aug 01, 2022 3:54 pm   Subject: Shipping amount not working on certain items.
I'm not sure how it is an ebay issue since ebay is showing the correct value in shipping. Meh.

Gixen is not using the same interface to access eBay as you do.
  Topic: Shipping amount not working on certain items.
mario

Replies: 11
Views: 17902

PostForum: Support   Posted: Sun Jul 31, 2022 2:14 pm   Subject: Shipping amount not working on certain items.
From what I recall, eBay has an issue. I will see what I can do on my side to fix this, but I'm not sure it's possible.
  Topic: Says won but didnt 374188137349
mario

Replies: 3
Views: 6692

PostForum: Support   Posted: Sun Jul 31, 2022 2:12 pm   Subject: Says won but didnt 374188137349
Can you both please email me and include both the item id, Gixen username and your ebay username(s) and I will investigate this.
  Topic: Another major outage today
mario

Replies: 4
Views: 9102

PostForum: Support   Posted: Sun Jul 31, 2022 2:10 pm   Subject: Another major outage today
I agree, I will work on fixing that.
  Topic: Another major outage today
mario

Replies: 4
Views: 9102

PostForum: Support   Posted: Fri Jul 29, 2022 1:42 pm   Subject: Another major outage today
I hope so... all hosting providers have issues occasionally, including the biggest ones, such as AWS, so I would not make a switch based on what happened yesterday and today, after years of solid serv ...
  Topic: Another major outage today
mario

Replies: 4
Views: 9102

PostForum: Support   Posted: Fri Jul 29, 2022 12:43 pm   Subject: Another major outage today
Gixen main hosting facility had another major outage today that just ended minutes ago and lasted 4 hours or so. This is the second outage in two days, after years of no issues at all.

The mirror s ...
  Topic: Main server hosting facility outage
mario

Replies: 0
Views: 8242

PostForum: Support   Posted: Thu Jul 28, 2022 2:37 pm   Subject: Main server hosting facility outage
The main Gixen hosting facility had an outage this evening, that lasted from approximately hour and 45 minutes ago until some 5 minutes ago.

The snipes on the main server intermittently failed with ...
  Topic: Mirror activation
mario

Replies: 2
Views: 16060

PostForum: Suggestions and Ideas   Posted: Tue Jul 26, 2022 10:58 pm   Subject: Mirror activation
It should happen automatically within minutes if not seconds. Please email me if still not activated.
  Topic: Random praise
mario

Replies: 1
Views: 25107

PostForum: Impressions   Posted: Tue Jul 26, 2022 10:52 pm   Subject: Random praise
Thank you for the kind words.
  Topic: My new subscription runs out in 10 days
mario

Replies: 1
Views: 4325

PostForum: Support   Posted: Tue Jul 26, 2022 10:51 pm   Subject: My new subscription runs out in 10 days
Can you please email me and include your username?
  Topic: Not elgible to bid on this item
mario

Replies: 2
Views: 5839

PostForum: Support   Posted: Tue Jul 26, 2022 10:50 pm   Subject: Not elgible to bid on this item
Usually Gixen receives a more detailed message (but not always). Please email me with the item id and I will check.
  Topic: Exported snipe history file is zero bytes long
mario

Replies: 2
Views: 6067

PostForum: Support   Posted: Tue Jul 26, 2022 10:49 pm   Subject: Exported snipe history file is zero bytes long
I agree that it would be useful to add an export option for the history. I will see that I add it in the future.
  Topic: 2 year subscription is not really 2 full years
mario

Replies: 2
Views: 5879

PostForum: Support   Posted: Tue Jul 26, 2022 10:46 pm   Subject: 2 year subscription is not really 2 full years
Gixen does the opposite - it adds 10 days to all users with a recurring subscription. Please email me and include your username and I will check what's happening with your account.
  Topic: Error when adding an item
mario

Replies: 24
Views: 32928

PostForum: Support   Posted: Fri Jul 15, 2022 7:47 pm   Subject: Error when adding an item
The issue has been reported to eBay, and I am also adding monitoring for this. What I did notice, however, is that the issue is intermittent, so if this happens to you, wait a few hours, then try addi ...
  Topic: Error when adding an item
mario

Replies: 24
Views: 32928

PostForum: Support   Posted: Fri Jul 15, 2022 6:46 pm   Subject: Error when adding an item
I am looking at this. A number of users are having this issue, and it seems to be caused by an issue on the ebay side, but still verifying this.
  Topic: Donatation methods other than PayPal suggested
mario

Replies: 2
Views: 17457

PostForum: Suggestions and Ideas   Posted: Thu Jul 14, 2022 11:15 pm   Subject: Donatation methods other than PayPal suggested
I would like to add another payment method, but this requires a lot of time to integrate another payment processor, time that I need for other things. I'll add it eventually.
  Topic: S&H says $0, which is wrong much of the time...
mario

Replies: 5
Views: 7382

PostForum: Support   Posted: Thu Jul 14, 2022 11:13 pm   Subject: S&H says $0, which is wrong much of the time...
The last time I looked at this, the problem was on the ebay side of things. I will take another look, but I don't think this has been fixed.
  Topic: App crashing anytime I want to add a snipe
mario

Replies: 1
Views: 4085

PostForum: Support   Posted: Thu Jul 14, 2022 11:12 pm   Subject: App crashing anytime I want to add a snipe
The app is somewhat outdated and needs an overhaul or a complete re-write. Please use www.gixen.com, it has a very good mobile web interface.
  Topic: Auto renew?
mario

Replies: 11
Views: 12455

PostForum: Support   Posted: Mon Jul 11, 2022 12:34 am   Subject: Auto renew?
Please email me and include your username and I will check this for you.
  Topic: Two Failed bids!
mario

Replies: 5
Views: 7485

PostForum: Support   Posted: Sun Jul 10, 2022 11:24 pm   Subject: Two Failed bids!
This is indeed weird, not sure why eBay would require a special user agreement for an item such as this. Your ebay account is also well established.

On a side note, you had a double Gixen subscript ...
  Topic: Gixen educational videos
mario

Replies: 6
Views: 25233

PostForum: Announcements   Posted: Fri Jul 08, 2022 11:04 pm   Subject: Gixen educational videos
We made some educational videos on various Gixen features.

Some are on very basics, such as creating an account, scheduling a snipe, etc, while other cover topics less frequently used, such as brow ...
  Topic: Gixen does not accept my bids
mario

Replies: 1
Views: 4525

PostForum: Support   Posted: Wed Jul 06, 2022 2:11 am   Subject: Gixen does not accept my bids
Your account looks fine. What do you see?

Not sure how you are adding snipes, but try adding them from the main web user interface and let me know if that works. Watch the following youtube video: ...
  Topic: Mobile app constantly crashing and freezing
mario

Replies: 3
Views: 5479

PostForum: Support   Posted: Tue Jul 05, 2022 6:40 am   Subject: Mobile app constantly crashing and freezing
Android app is, unfortunately, outdated, and I can't update it because the development tool maker, Embarcadero, discontinued support for it (in C++ Builder).

It has to be made from scratch. In the ...
  Topic: Payment problem - paypal error
mario

Replies: 2
Views: 4565

PostForum: Support   Posted: Tue Jul 05, 2022 6:38 am   Subject: Payment problem - paypal error
Please email me, include your Gixen username and I will resolve this for you.
  Topic: Can not get into gixen.com after change in ebay password
mario

Replies: 7
Views: 12693

PostForum: Support   Posted: Sat Jul 02, 2022 11:10 pm   Subject: Can not get into gixen.com after change in ebay password
I think I responded to all the emails of this kind, but if not please email me again.
  Topic: Can not get into gixen.com after change in ebay password
mario

Replies: 7
Views: 12693

PostForum: Support   Posted: Fri Jul 01, 2022 1:09 pm   Subject: Can not get into gixen.com after change in ebay password
Yes, please email me. Gixen always emails these emails, but sometimes they are filtered out by users' mail providers. I will provide you with a reset link if you email me.
  Topic: Additional languages, pricing update
mario

Replies: 28
Views: 92911

PostForum: Announcements   Posted: Sun Jun 12, 2022 8:06 am   Subject: Additional languages, pricing update
Yes, please email me and include your username.
  Topic: Auto renew?
mario

Replies: 11
Views: 12455

PostForum: Support   Posted: Sun Jun 12, 2022 8:05 am   Subject: Auto renew?
Please email me for any assistance needed. Non-aligned payment date with subscription expiry I can fix with partial refunds.

To answer the other question - subscription information and payment hist ...
  Topic: Additional languages, pricing update
mario

Replies: 28
Views: 92911

PostForum: Announcements   Posted: Sun Jun 12, 2022 6:53 am   Subject: Re: Please, not AUTOMATIC translations!
Please, please, NOT an automatically translated Gixen site to several languages.
Automatic translation are awful. Ebay's forcedly translated auctions are unreadable.
As Gixen is more civilized than ...
  Topic: Additional languages, pricing update
mario

Replies: 28
Views: 92911

PostForum: Announcements   Posted: Sat Jun 11, 2022 1:48 pm   Subject: Additional languages, pricing update
I added now to the settings page information about all present and past paypal subscriptions + history of all payments.

If you already have an active subscription, please don't subscribe again. In ...
  Topic: Additional languages, pricing update
mario

Replies: 28
Views: 92911

PostForum: Announcements   Posted: Sat Jun 11, 2022 5:13 am   Subject: Additional languages, pricing update
It's been a while since I sent the last email to users.

Today, I want to share some news, both about the site and the pricing.

What is coming soon, likely in the next few months, is an automatic ...
  Topic: \"Something went wrong. Please try again later.\"
mario

Replies: 2
Views: 6044

PostForum: Support   Posted: Thu Jun 09, 2022 2:16 pm   Subject: \"Something went wrong. Please try again later.\"
Also, log out of eBay, then try again. Don't use browser-memorized passwords, type it in.
  Topic: Bidding on one iten and it's turned into another.
mario

Replies: 8
Views: 10734

PostForum: Support   Posted: Thu Jun 09, 2022 2:15 pm   Subject: Bidding on one iten and it's turned into another.
This would be the first time Gixen turns one item into another, but I will sure check. What is the other item id?

Gixen saves in history every item and title you enter, delete or edit. Click on the ...
  Topic: password reset
mario

Replies: 1
Views: 5607

PostForum: Support   Posted: Sat May 28, 2022 4:43 pm   Subject: password reset
Brett,

Gixen does not use your ebay password, it uses your authorization.

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. Th ...
  Topic: Artikelliste Gebote eintragen funktioniert nicht, hängt
mario

Replies: 2
Views: 7842

PostForum: Support   Posted: Mon May 23, 2022 5:26 pm   Subject: Artikelliste Gebote eintragen funktioniert nicht, hängt
Translation browser add-ons can also cause this issue.

I am planning to introduce Gixen in German and other languages (automatically translated), as well as the automatically translated forum. Thi ...
  Topic: Password reset, no email received
mario

Replies: 3
Views: 7262

PostForum: Support   Posted: Thu May 19, 2022 6:59 pm   Subject: Password reset, no email received
Please email me and include your username.
  Topic: Your ebay authorization has expired......
mario

Replies: 2
Views: 6145

PostForum: Support   Posted: Tue May 17, 2022 10:42 am   Subject: Your ebay authorization has expired......
Mirror subscription has nothing to do with eBay authorization. eBay authorization is permission you grant to Gixen, on eBay, so that it can snipe on your behalf. It has to be renewed every 18 months o ...
  Topic: Settings page?
mario

Replies: 6
Views: 10236

PostForum: Support   Posted: Sun May 15, 2022 2:28 pm   Subject: Settings page?
Yes, please contact me. This email is often filtered out by spam filters.
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
mario

Replies: 8
Views: 26600

PostForum: Suggestions and Ideas   Posted: Fri May 13, 2022 4:40 pm   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Good point, I will, you could be right.
  Topic: Have you considered doing an Ask Me Anything (AMA) on Reddi
mario

Replies: 8
Views: 26600

PostForum: Suggestions and Ideas   Posted: Wed May 11, 2022 9:15 am   Subject: Have you considered doing an Ask Me Anything (AMA) on Reddi
Gixen has its own forum, facebook page and soon a youtube channel... now to add reddit - I don't see why when it has its own forum. I never censor it, only delete spam. As for credibility... if it's n ...
  Topic: password reset
mario

Replies: 1
Views: 5413

PostForum: Support   Posted: Wed May 11, 2022 9:12 am   Subject: password reset
Please email me and include your username.
  Topic: Account says my ebay is not linked - can't fix it
mario

Replies: 6
Views: 9081

PostForum: Support   Posted: Wed May 11, 2022 9:12 am   Subject: Re: Can't reauthorize ebay link
Have followed the link from support/forums. Ebay says "No third-party apps" ???

Can you please email me a screenshot of that?
  Topic: Ability to edit snipes in the app
mario

Replies: 2
Views: 6768

PostForum: Support   Posted: Tue Apr 26, 2022 5:42 pm   Subject: Ability to edit snipes in the app
You are correct, app allows only add and delete. I will see that this is better solved in the next version of the app.
  Topic: I sent bids on an item I deleted 5 days ago??
mario

Replies: 7
Views: 9329

PostForum: Support   Posted: Mon Apr 25, 2022 10:04 pm   Subject: I sent bids on an item I deleted 5 days ago??
You haven't deleted this item 5 days ago, you edited it and set the bid to 201.88. You deleted it only some hour and a half after auction already ended.
  Topic: can gixen support 2% c a s h b a c k
mario

Replies: 10
Views: 42994

PostForum: Suggestions and Ideas   Posted: Mon Apr 25, 2022 7:24 am   Subject: can gixen support 2% c a s h b a c k
I'm using Gixen paid service for few years and I think we should have possibility to create (if we want), our personal reflinks taken from any ca$hback site we prefer, so gixen should allow us to crea ...
  Topic: Unsure why didn’t win
mario

Replies: 1
Views: 5278

PostForum: Support   Posted: Mon Apr 25, 2022 7:19 am   Subject: Unsure why didn’t win
Can you please confirm what your username is? If you want to keep it private please email me.
  Topic: Main facility down at the moment
mario

Replies: 1
Views: 5896

PostForum: Support   Posted: Sun Apr 17, 2022 7:43 am   Subject: Main facility down at the moment
Access is restored now. It looks like only a small number of snipes was affected. My apology to affected users.
  Topic: Main facility down at the moment
mario

Replies: 1
Views: 5896

PostForum: Support   Posted: Sun Apr 17, 2022 7:39 am   Subject: Main facility down at the moment
The facility in which Gixen main server is located is inaccessible at the moment. I am working on restoring access.

Gixen Mirror server is still functioning.
  Topic: Can't log in from IOS app / No issues with Web
mario

Replies: 4
Views: 8203

PostForum: Support   Posted: Wed Apr 13, 2022 3:36 pm   Subject: Can't log in from IOS app / No issues with Web
Yes, please email me and include your username.
  Topic: Status (mirror) N/A
mario

Replies: 7
Views: 13032

PostForum: Support   Posted: Sun Apr 10, 2022 8:42 am   Subject: Status (mirror) N/A
This is fixed now, please try again.
  Topic: Status (mirror) N/A
mario

Replies: 7
Views: 13032

PostForum: Support   Posted: Sun Apr 10, 2022 8:24 am   Subject: Status (mirror) N/A
I am looking into this, it is indeed a bug. It's obviously a display bug, but I have to fix it.
  Topic: Account says my ebay is not linked - can't fix it
mario

Replies: 6
Views: 9081

PostForum: Support   Posted: Sun Apr 10, 2022 8:11 am   Subject: Account says my ebay is not linked - can't fix it
What browser / device are you using?

This is what you are supposed to see: https://www.gixen.com/blog/ebay-third-party-authorizations/

Try clearing ebay cookies in your browser, then try again. ...
  Topic: undelete
mario

Replies: 2
Views: 6059

PostForum: Support   Posted: Sun Mar 20, 2022 3:13 pm   Subject: undelete
Please post here or email me the item number.
  Topic: Auction ended while snipe is scheduled in 22hours
mario

Replies: 2
Views: 6186

PostForum: Support   Posted: Sun Mar 20, 2022 12:25 pm   Subject: Auction ended while snipe is scheduled in 22hours
Gixen detects this, eventually, but not immediately. I checked now and see that Gixen updates status to "AUCTION ENDED EARLY BY SELLER OR BEST OFFER".
  Topic: Gixen Desktop Manager (64-bit) released
mario

Replies: 72
Views: 1434532

PostForum: Announcements   Posted: Fri Mar 18, 2022 8:38 pm   Subject: Gixen Desktop Manager (64-bit) released
Please see https://www.gixen.com/forum/viewtopic.php?t=10608

There was an issue this evening.
  Topic: Can’t login
mario

Replies: 1
Views: 4937

PostForum: Support   Posted: Fri Mar 18, 2022 8:37 pm   Subject: Can’t login
There was an issue. Please see https://www.gixen.com/forum/viewtopic.php?t=10608 for updates.
  Topic: Main server down?
mario

Replies: 3
Views: 6133

PostForum: Support   Posted: Fri Mar 18, 2022 8:36 pm   Subject: Main server down?
Please see https://www.gixen.com/forum/viewtopic.php?t=10608 for updates. The service is restored now.
  Topic: AWARE OF THE ISSUE, WORKING ON IT
mario

Replies: 9
Views: 14575

PostForum: Support   Posted: Fri Mar 18, 2022 8:24 pm   Subject: AWARE OF THE ISSUE, WORKING ON IT
what is revoking my eBay authorization, and where/how do I do it? Must be on ebay b/c I could not even sign in here.

eBay authorization is your permission to Gixen to be able to bid on your behalf ...
  Topic: AWARE OF THE ISSUE, WORKING ON IT
mario

Replies: 9
Views: 14575

PostForum: Support   Posted: Fri Mar 18, 2022 8:08 pm   Subject: AWARE OF THE ISSUE, WORKING ON IT
The service is restored now, all interfaces are working again. The total down time was around 3 hours.

Still working on some less critical issues, but for most users service should work fine again.
  Topic: AWARE OF THE ISSUE, WORKING ON IT
mario

Replies: 9
Views: 14575

PostForum: Support   Posted: Fri Mar 18, 2022 8:02 pm   Subject: AWARE OF THE ISSUE, WORKING ON IT
The main server completely failed some 3 hours ago.

Upgraded failover server to main, and now snipes are executing from the main server again. The user interfaces are still down, working on this, p ...
  Topic: AWARE OF THE ISSUE, WORKING ON IT
mario

Replies: 9
Views: 14575

PostForum: Support   Posted: Fri Mar 18, 2022 5:41 pm   Subject: AWARE OF THE ISSUE, WORKING ON IT
Gixen main server is down at the moment, working on recovering the service.

The mirror server is still executing snipes.

If you need to urgently cancel your snipes, you can cancel Gixen authori ...
  Topic: items appear as \"ended\"; emails say \"canc
mario

Replies: 3
Views: 7431

PostForum: Support   Posted: Fri Mar 18, 2022 8:52 am   Subject: items appear as \"ended\"; emails say \"canc
These were indeed group snipes.

I will see that I make it more obvious that groups are not a cosmetic thing, but rather a feature that should be understood before using.
  Topic: Mobile app
mario

Replies: 3
Views: 6406

PostForum: Support   Posted: Fri Feb 25, 2022 8:14 am   Subject: Mobile app
I just tested it on iPhone 13 Pro Max, running iOS 15.3.1, no issues.

What iphone version are you using?
  Topic: 2 snipes exicuted and 1 did not - I am confused
mario

Replies: 5
Views: 7562

PostForum: Support   Posted: Sun Feb 13, 2022 10:54 am   Subject: 2 snipes exicuted and 1 did not - I am confused
I don't see this item id ever being entered into Gixen. Are you sure it's the correct one?
  Topic: How does eBay bidding work?
mario

Replies: 3
Views: 26064

PostForum: Announcements   Posted: Tue Feb 08, 2022 11:11 am   Subject: How does eBay bidding work?
If you ever wondered why you lost when your maximum bid was equal or above the winning bid, please read the latest Gixen blog that explains how the eBay bidding process works, including some border ca ...
  Topic: Automatically Buy it now
mario

Replies: 2
Views: 13689

PostForum: Suggestions and Ideas   Posted: Tue Feb 08, 2022 11:09 am   Subject: Automatically Buy it now
I wanted to implement this, I even named it product sniper, however the quality of eBay's catalog is not at the level where I could do it with confidence.

For example, instead of actual product you ...
  Topic: I have 2 different expiration dates - do I have 2 accounts?
mario

Replies: 2
Views: 5626

PostForum: Support   Posted: Tue Feb 08, 2022 11:06 am   Subject: I have 2 different expiration dates - do I have 2 accounts?
Is it possible that you are referring to ebay authorization expiry time?

This is different from mirror subscription. eBay requires that you renew the authorization every 18 months or whenever you c ...
  Topic: subscription not applied
mario

Replies: 9
Views: 14402

PostForum: Support   Posted: Thu Feb 03, 2022 4:31 pm   Subject: subscription not applied
There shouldn't be, the lag should be no longer than a minute, until paypal notifies Gixen.

Please email me and include your username.
  Topic: Double charged
mario

Replies: 2
Views: 4593

PostForum: Support   Posted: Wed Feb 02, 2022 6:16 am   Subject: Double charged
Can you please email me and include your username? You must have subscribed twice.

I will cancel one subscription and issue a refund.
  Topic: snipe just didn't execute and no idea why not?
mario

Replies: 4
Views: 7176

PostForum: Support   Posted: Wed Feb 02, 2022 6:15 am   Subject: snipe just didn't execute and no idea why not?
You made a late edit, only 39 seconds before auction end.
  Topic: The YOUR BID box
mario

Replies: 3
Views: 14328

PostForum: Suggestions and Ideas   Posted: Fri Jan 28, 2022 6:07 pm   Subject: The YOUR BID box
This was, in fact, my doing, I added autocomplete=off tag to the price input field, as a few users asked for this - autocomplete helped them make a mistake and enter a wrong amount.

How important i ...
  Topic: subscription not applied
mario

Replies: 9
Views: 14402

PostForum: Support   Posted: Fri Jan 28, 2022 8:24 am   Subject: subscription not applied
Bruce,

The settings button is visible on top of snipes table after you log in. See this blog article, it's written for something else, but the first screenshot shows the settings button.

https:/ ...
  Topic: reset ebay password
mario

Replies: 1
Views: 4206

PostForum: Support   Posted: Thu Jan 27, 2022 8:41 pm   Subject: reset ebay password
eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step-by-step guide and explanation here: http ...
  Topic: subscription not applied
mario

Replies: 9
Views: 14402

PostForum: Support   Posted: Thu Jan 27, 2022 8:40 pm   Subject: subscription not applied
Transaction ids are not the same for buyer and seller, however paypal allows you to search by the other party's transaction id if you are involved in it, so it's actually useful.
  Topic: Gixen mirror in exchange for link: need to change URL
mario

Replies: 2
Views: 6400

PostForum: Support   Posted: Mon Jan 24, 2022 9:10 am   Subject: Gixen mirror in exchange for link: need to change URL
Yes, please email me.
  Topic: Paid for 6 Gixen chunks and after activating 1 I have 4 lef
mario

Replies: 2
Views: 6032

PostForum: Support   Posted: Sun Jan 23, 2022 4:31 pm   Subject: Paid for 6 Gixen chunks and after activating 1 I have 4 lef
Email me, if you activated more than one by mistake I will restore it.
  Topic: Bidding in the UK
mario

Replies: 2
Views: 6283

PostForum: Support   Posted: Sun Jan 23, 2022 4:30 pm   Subject: Bidding in the UK
Just to clarify - Gixen does not need your eBay password at all, in fact I prefer that you don't make your Gixen password the same as your ebay password. Gixen works by having your eBay authorization ...
  Topic: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET
mario

Replies: 5
Views: 8973

PostForum: Support   Posted: Sun Jan 23, 2022 4:28 pm   Subject: BID UNDER ASKING PRICE: EBAY BID INCREMENT RULE NOT MET
In other words, you want your bid to arrive late enough not to leave manual users to change their bid, yet early enough to arrive *before* other pre-scheduled bids that don't depend on what you do.
...
  Topic: UK not linking to ebay account
mario

Replies: 2
Views: 7126

PostForum: Support   Posted: Sun Jan 16, 2022 7:05 am   Subject: UK not linking to ebay account
It's possible your eBay authorization has expired.

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See ...
  Topic: Multiple snipe bids were not executed.
mario

Replies: 5
Views: 9643

PostForum: Support   Posted: Sat Jan 08, 2022 4:58 pm   Subject: Multiple snipe bids were not executed.
The status was "AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED". Same seller, on all three listings specified shipping to the US only, and your account is based in Japan.
  Topic: Is Gixen suitable for Linux?
mario

Replies: 4
Views: 15035

PostForum: Support   Posted: Sat Jan 08, 2022 11:06 am   Subject: Re: is gixen suitable to Linux
Okay, I was dreading such a statement.
I've had bad experiences before and don't need that again.
So I'm looking for an application that runs locally, but a big thank you for your quick and detailed ...
  Topic: changing/deleting paypal account while maintaing my subscri
mario

Replies: 2
Views: 6990

PostForum: Support   Posted: Sat Jan 08, 2022 11:04 am   Subject: changing/deleting paypal account while maintaing my subscri
Email me around the time your mirror subscription expires - I will honour your current pricing when you re-subscribe.
  Topic: You are not eligible to bid on this item.
mario

Replies: 13
Views: 24971

PostForum: Support   Posted: Sat Jan 08, 2022 10:58 am   Subject: You are not eligible to bid on this item.
Yes, please post the item id or email me and I will take a look.
  Topic: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE
mario

Replies: 4
Views: 7491

PostForum: Support   Posted: Sat Jan 08, 2022 10:56 am   Subject: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE
Kent,

Is she able to log in from her computer? How do you know the password is the correct one?
  Topic: My snipe was failed
mario

Replies: 5
Views: 9658

PostForum: Support   Posted: Sun Dec 19, 2021 9:09 am   Subject: My snipe was failed
When you say "I cannot proceed" - why not? What do you see, any error message?
  Topic: Slow site and clocking when adding snipes
mario

Replies: 3
Views: 7664

PostForum: Support   Posted: Fri Dec 10, 2021 3:46 pm   Subject: Slow site and clocking when adding snipes
I noticed that this happens often to users in China. Gixen uses Google analytics which may be blocked in China (really wish someone could confirm this).

The problem happens because the page is neve ...
  Topic: free AND mirror AND backlinks
mario

Replies: 3
Views: 7434

PostForum: Support   Posted: Fri Dec 10, 2021 3:43 pm   Subject: free AND mirror AND backlinks
It's still offered - login / logout a few times until you see a screen offering this. If you don't see it, please email me.

Sensible links are very valuable even to established sites such as Gixen. ...
  Topic: Change Ebay Account and Password in Gixen?
mario

Replies: 5
Views: 11222

PostForum: Support   Posted: Sun Dec 05, 2021 6:15 am   Subject: Change Ebay Account and Password in Gixen?
For ebay account just re-authorize / re-link. See https://www.gixen.com/blog/ebay-third-party-authorizations/

For the password change, use https://www.gixen.com/forgotpassword.php
  Topic: Automatic renewal of subscription
mario

Replies: 1
Views: 5386

PostForum: Support   Posted: Sun Dec 05, 2021 6:14 am   Subject: Automatic renewal of subscription
You must have a double subscription. Please email me and include your username, I will cancel any double subscription and issue refund(s).
  Topic: You are not eligible to bid on this item.
mario

Replies: 13
Views: 24971

PostForum: Support   Posted: Thu Dec 02, 2021 3:09 pm   Subject: You are not eligible to bid on this item.
Here is a more detailed message:

To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your understanding.
Please follow the dir ...
  Topic: You are not eligible to bid on this item.
mario

Replies: 13
Views: 24971

PostForum: Support   Posted: Sun Nov 28, 2021 10:34 am   Subject: You are not eligible to bid on this item.
Here is a more detailed message as received from eBay. They want to verify your account.

To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by ...
  Topic: Won't send me my password reset - spam folder checked.
mario

Replies: 5
Views: 8582

PostForum: Support   Posted: Sun Nov 28, 2021 10:31 am   Subject: Won't send me my password reset - spam folder checked.
I responded to your email.
  Topic: No bid from Gixen
mario

Replies: 4
Views: 8372

PostForum: Support   Posted: Sun Nov 28, 2021 10:30 am   Subject: No bid from Gixen
You made a late edit only 34 seconds before auction end. That's too late.

The previous entry got deleted, and there was not enough time to insert the new one into the execution queue.
  Topic: Refresh function has not been working under MS-Edge
mario

Replies: 6
Views: 11598

PostForum: Support   Posted: Fri Nov 26, 2021 3:10 pm   Subject: Refresh function has not been working under MS-Edge
I just never thought that a buy-it-now would have had an impact when bidding is also allowed and active.

The reason for this is some bug in the interface Gixen is using to fetch prices... it's not ...
  Topic: Refresh function has not been working under MS-Edge
mario

Replies: 6
Views: 11598

PostForum: Support   Posted: Fri Nov 26, 2021 11:58 am   Subject: Refresh function has not been working under MS-Edge
With the "refresh" button, Gixen will update all the information on the Gixen servers, but it will also update prices by fetching them from eBay servers.

There are some limits on price up ...
  Topic: Where is Import Gixen List command option ?
mario

Replies: 2
Views: 6769

PostForum: Support   Posted: Mon Nov 15, 2021 7:01 am   Subject: Where is Import Gixen List command option ?
I will see that I re-add this, I did not know anyone used it still and relied on it to this extent.
  Topic: Gixen did not bid/snipe on my behalf. Item sold for less
mario

Replies: 2
Views: 7203

PostForum: Support   Posted: Mon Nov 15, 2021 7:00 am   Subject: Gixen did not bid/snipe on my behalf. Item sold for less
The seller ended this auction early by accepting best offer from another bidder.
  Topic: Recurring paypal despite credit until 2024
mario

Replies: 2
Views: 6587

PostForum: Support   Posted: Sun Nov 14, 2021 7:22 am   Subject: Recurring paypal despite credit until 2024
Yes, please contact me - we can resolve this by a combination of refunds, partial refunds or putting your subscription payments on pause.

The only thing I can't change, unfortunately, is the timing ...
  Topic: Watch list not showing/loading can't fix
mario

Replies: 2
Views: 6741

PostForum: Support   Posted: Sun Nov 14, 2021 7:21 am   Subject: Watch list not showing/loading can't fix
Is it possible that your ebay authorization expired?

eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. Se ...
  Topic: Constantly having to log in to Gixen throughout the day
mario

Replies: 4
Views: 8152

PostForum: Support   Posted: Sun Nov 14, 2021 7:20 am   Subject: Constantly having to log in to Gixen throughout the day
Also,

What error message do you get?
  Topic: Mirror subscription
mario

Replies: 2
Views: 6333

PostForum: Support   Posted: Sun Nov 14, 2021 7:19 am   Subject: Mirror subscription
I think you already emailed me and that we resolved this.

If someone else finds this thread in the future, I will confirm what Mark said is true. Gixen cannot change timing of paypal payments once ...
  Topic: I had To Change My eBay Password
mario

Replies: 2
Views: 6425

PostForum: Support   Posted: Sun Nov 14, 2021 7:17 am   Subject: I had To Change My eBay Password
Kent,

Here is a step-by-step guide for this with screenshots:

https://www.gixen.com/blog/ebay-third-party-authorizations/
  Topic: Invalid authorization
mario

Replies: 13
Views: 18244

PostForum: Support   Posted: Sun Nov 14, 2021 7:14 am   Subject: Re: INVALID AUTHORIZATION
"Gee, I wonder if users would want to be alerted to this via banner across their login page. Naaah. We'll just bury it in a forum thread and let them figure out why they lost their auction." ...
  Topic: no response to emails and payments being taken for mirror s
mario

Replies: 3
Views: 6935

PostForum: Support   Posted: Sun Nov 07, 2021 6:53 am   Subject: no response to emails and payments being taken for mirror s
I don't recall receiving any email from you.

Disputes I almost always resolve by issuing a refund. Please email me again.
  Topic: No snipe due to Shipping Address Country Restricted
mario

Replies: 26
Views: 33160

PostForum: Support   Posted: Sun Nov 07, 2021 6:47 am   Subject: No snipe due to Shipping Address Country Restricted
Hi Mario - by chance were you able to discover anything on your end that caused the snipe to fail? (test bid worked successfully, but snipe did not) Thank you.

Can you please email me the item id? ...
  Topic: another \"you are not eligible to bid on this item\&qu
mario

Replies: 5
Views: 9407

PostForum: Support   Posted: Thu Nov 04, 2021 8:00 am   Subject: another \"you are not eligible to bid on this item\&qu
thesharkman, eBay asks you to verify your ebay account. See below.

To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your und ...
  Topic: gixen not linking to ebay
mario

Replies: 16
Views: 21880

PostForum: Support   Posted: Thu Nov 04, 2021 7:57 am   Subject: gixen not linking to ebay
twistedvapour,

Can you please follow this step-by-step guide and explanation here: https://www.gixen.com/blog/ebay-third-party-authorizations/

If this doesn't work, please let me know what you s ...
  Topic: My watch list will not show up!
mario

Replies: 2
Views: 6231

PostForum: Support   Posted: Wed Nov 03, 2021 3:42 pm   Subject: My watch list will not show up!
eBay requires that you renew the authorization every 18 months or whenever you change your ebay password or username. This is free of charge. See detailed step-by-step guide and explanation here: http ...
  Topic: Unresolved login problem.
mario

Replies: 2
Views: 6995

PostForum: Support   Posted: Mon Nov 01, 2021 5:37 pm   Subject: Unresolved login problem.
Please email me - it's possible your password reset email was filtered out by your email provider. Include your username and I will provide you with a direct password reset link.
  Topic: Idea? Bid *only* if there are other bids
mario

Replies: 7
Views: 19376

PostForum: Suggestions and Ideas   Posted: Mon Nov 01, 2021 5:58 am   Subject: Idea? Bid *only* if there are other bids
It's a questionable strategy anyway... there is no guarantee that item will be sold for less on the re-listed auction. It may be just the opposite.
  Topic: Buy It Now as group fallback
mario

Replies: 2
Views: 10736

PostForum: Suggestions and Ideas   Posted: Mon Nov 01, 2021 4:23 am   Subject: Buy It Now as group fallback
I agree this would be useful, I will see what I can do about this, but it won't be quick.
  Topic: Lost an importand auction due to \"Unknown error 3\&qu
mario

Replies: 2
Views: 5169

PostForum: Support   Posted: Mon Nov 01, 2021 4:21 am   Subject: Lost an importand auction due to \"Unknown error 3\&qu
eBay returned an error ""This is a business to business only auction."

This is the first time I see this.
  Topic: Mobile improvements
mario

Replies: 5
Views: 18032

PostForum: Suggestions and Ideas   Posted: Sat Oct 23, 2021 6:45 am   Subject: Mobile improvements
S&H is now added to the mobile pages. right underneath the title.

Make sure you set the target setting to your country to obtain accurate S&H.
  Topic: Slow response
mario

Replies: 2
Views: 12224

PostForum: Suggestions and Ideas   Posted: Sat Oct 23, 2021 5:12 am   Subject: Slow response
Are you using a website, or desktop manager?
  Topic: CSV Limits
mario

Replies: 2
Views: 6777

PostForum: Support   Posted: Sat Oct 23, 2021 5:09 am   Subject: CSV Limits
There is a limit, but it's 1,000, not 100.
  Topic: \"You are not eligible to bid on this item.\"
mario

Replies: 2
Views: 6976

PostForum: Support   Posted: Sat Oct 23, 2021 5:07 am   Subject: \"You are not eligible to bid on this item.\"
Please email me the item id in question, if you haven't already. I am providing these samples to eBay, who is looking into the issue.
  Topic: Mobile improvements
mario

Replies: 5
Views: 18032

PostForum: Suggestions and Ideas   Posted: Tue Oct 12, 2021 3:52 pm   Subject: Mobile improvements
My apology,

I've been too busy with other operational issues to work on this. It's still on my list, however, but I cannot commit to any strict deadline for this.
  Topic: Multiple payments taken for annual subscription
mario

Replies: 5
Views: 9637

PostForum: Support   Posted: Tue Oct 12, 2021 3:50 pm   Subject: Re: I've also had the same thing happen to me
I've been charged twice for my subscription to GIXEn.com. I did send you an email but got no response.

I haven't seen any email(s), but I see you opened a paypal dispute. There is no need for this, ...
  Topic: Can't add an auction into Gixen if it has a 0 bid
mario

Replies: 6
Views: 9738

PostForum: Support   Posted: Sun Oct 10, 2021 5:20 am   Subject: Can't add an auction into Gixen if it has a 0 bid
I believe I have fixed this now. Now you should be able to enter a snipe with no price specified (defaults to 0.00) and the misleading message should also be corrected.
  Topic: No mirror listing despite active pay-per-use balance
mario

Replies: 10
Views: 15778

PostForum: Support   Posted: Sat Oct 09, 2021 5:29 am   Subject: No mirror listing despite active pay-per-use balance
There was a bug in the new UI regarding pay-per-use subscriptions. Please try again now, it should be fixed now. My apology for the issue.
  Topic: No mirror listing despite active pay-per-use balance
mario

Replies: 10
Views: 15778

PostForum: Support   Posted: Sat Oct 09, 2021 4:25 am   Subject: No mirror listing despite active pay-per-use balance
I am looking at this.
  Topic: failed bid
mario

Replies: 7
Views: 11968

PostForum: Support   Posted: Sat Oct 09, 2021 4:24 am   Subject: failed bid
You won this item. You see "SCHEDULED" because you edited it after winning it.
  Topic: Add link directly to Gixen site in auction end notice.
mario

Replies: 5
Views: 14076

PostForum: Suggestions and Ideas   Posted: Fri Oct 08, 2021 10:18 am   Subject: Add link directly to Gixen site in auction end notice.
My apology, I forgot about that. Added this now.
  Topic: My bid was higher, but sniper says 'Bid under asking price
mario

Replies: 3
Views: 8020

PostForum: Support   Posted: Fri Oct 08, 2021 10:11 am   Subject: My bid was higher, but sniper says 'Bid under asking price
Gixen tries to counter this, but it doesn't always have enough time left between bid retraction and auction end to submit your bid.
  Topic: Multiple payments taken for annual subscription
mario

Replies: 5
Views: 9637

PostForum: Support   Posted: Fri Oct 08, 2021 10:09 am   Subject: Multiple payments taken for annual subscription
Can you please email me and include your username? You must have subscribed twice. I will issue appropriate refund(s), just need your username.
  Topic: Bid Shielding on eBay
mario

Replies: 0
Views: 57097

PostForum: Blog   Posted: Wed Oct 06, 2021 8:22 am   Subject: Bid Shielding on eBay
This article explains the latest fraud perpetrated by dishonest eBay buyers and how Gixen prevents it.

https://www.gixen.com/blog/bid-shielding-ebay/
  Topic: Password reset not working
mario

Replies: 2
Views: 6394

PostForum: Support   Posted: Sat Oct 02, 2021 5:04 am   Subject: Password reset not working
Yes, please email me and include your username.
  Topic: cross border bids
mario

Replies: 3
Views: 6617

PostForum: Support   Posted: Sat Oct 02, 2021 5:04 am   Subject: cross border bids
Keppy3737,

This has nothing to do with account - you must be entering something wrong. Can you copy / paste the exact (and complete) error message?
  Topic: Invalid authorization
mario

Replies: 13
Views: 18244

PostForum: Support   Posted: Fri Oct 01, 2021 10:34 am   Subject: Invalid authorization
I made a blog article about this:

https://www.gixen.com/blog/ebay-third-party-authorizations/

I will keep adding to the blog all relevant topics.

See all articles here:

https://www.gixen.c ...
  Topic: data oligarchs really needed?
mario

Replies: 7
Views: 11611

PostForum: Support   Posted: Wed Sep 22, 2021 3:34 pm   Subject: data oligarchs really needed?
Probably not if you are subscribed to Gixen mirror - I have a different monitoring in place now that's server side.

It may still be needed if you don't have a Gixen mirror subscription, as Gixen st ...
  Topic: gixen not linking to ebay
mario

Replies: 16
Views: 21880

PostForum: Support   Posted: Wed Sep 22, 2021 3:31 pm   Subject: gixen not linking to ebay
Please email me and include your Gixen and eBay usernames. I'll try to see what happens here.
  Topic: Automatic Payments Taken After Cancelling
mario

Replies: 3
Views: 8453

PostForum: Support   Posted: Sat Sep 18, 2021 2:27 pm   Subject: Automatic Payments Taken After Cancelling
Please email me - I will make appropriate refunds. Include your username.
  Topic: amount withdrawn
mario

Replies: 4
Views: 8400

PostForum: Support   Posted: Sat Sep 18, 2021 2:26 pm   Subject: amount withdrawn
Yes,

Please email me - I refund all of such occurrences.
  Topic: data oligarchs really needed?
mario

Replies: 7
Views: 11611

PostForum: Support   Posted: Sat Sep 18, 2021 2:25 pm   Subject: data oligarchs really needed?
I don't think it's ads, Gixen also uses googleanalytics to collect stats on visitors.

"sand clock" closes when the entire page is loaded. It's possible that the page is not considered loa ...
  Topic: Gixenj Desktop
mario

Replies: 4
Views: 7970

PostForum: Support   Posted: Sat Sep 18, 2021 2:23 pm   Subject: Gixenj Desktop
I'll take a look at this, but not sure columns are fixable. The development tool used is using components that do this themselves.
  Topic: Locked out
mario

Replies: 1
Views: 5177

PostForum: Support   Posted: Sat Sep 18, 2021 2:22 pm   Subject: Locked out
Please email me and include as much information as possible. Gixen username is the most important.
  Topic: Payments taken by Gixen
mario

Replies: 7
Views: 10422

PostForum: Support   Posted: Wed Sep 15, 2021 10:54 am   Subject: Payments taken by Gixen
Please email me - I will issue a refund for any overpayment.
  Topic: cannot change forgotten password
mario

Replies: 1
Views: 5093

PostForum: Support   Posted: Wed Sep 15, 2021 10:53 am   Subject: cannot change forgotten password
Is your password alphanumeric? Please email me if needed.
  Topic: Slowness issue resolved
mario

Replies: 2
Views: 35987

PostForum: Announcements   Posted: Mon Sep 06, 2021 7:25 am   Subject: Slowness issue resolved
A quick notice on issues fixed and new features:

1. Slowness issue with the new web site has now been resolved. This particularly affected users with many snipes. The new website should now work si ...
  Topic: My Gixen PayPal Payment Made To Different ID Account
mario

Replies: 9
Views: 12258

PostForum: Support   Posted: Sat Sep 04, 2021 2:35 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
I just responded to your email, let's take this off forum, I will get this resolved for you.
  Topic: My Gixen PayPal Payment Made To Different ID Account
mario

Replies: 9
Views: 12258

PostForum: Support   Posted: Sat Sep 04, 2021 2:05 pm   Subject: My Gixen PayPal Payment Made To Different ID Account
This is easy to fix - if the transfer does not work please email me and I will fix this for you.
  Topic: Painfully slow - needs to be addressed
mario

Replies: 7
Views: 9532

PostForum: Support   Posted: Thu Sep 02, 2021 5:12 pm   Subject: Painfully slow - needs to be addressed
BlueSaint,

Can you please email me and include your username? 40 seconds wait is too long for edit / confirm. Even watchlist import should be much faster than that.

I need to see what's happenin ...
  Topic: Painfully slow - needs to be addressed
mario

Replies: 7
Views: 9532

PostForum: Support   Posted: Thu Sep 02, 2021 6:12 am   Subject: Painfully slow - needs to be addressed
The spinning animation is a new thing, introduced only a few days ago, it did not exist before.

I have repeatedly looked at this and compared performance of the old vs new site, and I see no differ ...
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 15229

PostForum: Support   Posted: Tue Aug 31, 2021 7:44 am   Subject: Just lost a car on eBay Motors

Thank you for that. Interesting to see Ebay's explanation for why they put a freeze on my account. It makes it seem like I was bidding a lot, but my only bids before placing my final bid was a singl ...
  Topic: How did I lose?
mario

Replies: 3
Views: 29115

PostForum: Impressions   Posted: Mon Aug 30, 2021 5:39 am   Subject: How did I lose?
It looks like you were using groups and this item was canceled when the first item in a group was won. This is by design.

Groups are not a cosmetic thing - it's a feature to control what is won, an ...
  Topic: my 1st gixen missed snipe
mario

Replies: 4
Views: 7853

PostForum: Support   Posted: Mon Aug 30, 2021 5:36 am   Subject: my 1st gixen missed snipe
Are you sure this is the item number? I don't see this item ever being entered into Gixen.
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 15229

PostForum: Support   Posted: Mon Aug 30, 2021 5:34 am   Subject: Just lost a car on eBay Motors
I filed a ticket for this with eBay. A way to check for this ahead of time is needed. When this happens - everyone loses - buyer, seller, Gixen (reputation-wise) and eBay (in final values fees).
  Topic: Just lost a car on eBay Motors
mario

Replies: 9
Views: 15229

PostForum: Support   Posted: Mon Aug 30, 2021 5:22 am   Subject: Just lost a car on eBay Motors
Here is a more detailed error message received by Gixen:

"To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one t ...
  Topic: eBay issue tonight
mario

Replies: 7
Views: 10338

PostForum: Support   Posted: Mon Aug 23, 2021 9:47 pm   Subject: eBay issue tonight
I don't know, except that it was an eBay issue. This is very rare - I don't even remember last time when this happened. There is nothing on Gixen's side that can be done to prevent this.
  Topic: eBay issue tonight
mario

Replies: 7
Views: 10338

PostForum: Support   Posted: Mon Aug 23, 2021 9:11 pm   Subject: eBay issue tonight
It looks like eBay had an issue tonight between 8pm PDT and 9pm PDT.

External monitoring sites seem to confirm this. Gixen was getting "503 service unavailable" responses from eBay server ...
  Topic: INVALID AUTHORIZATION . why no desktop/email notification?
mario

Replies: 4
Views: 8649

PostForum: Support   Posted: Mon Aug 23, 2021 5:01 am   Subject: INVALID AUTHORIZATION . why no desktop/email notification?
Thank you for the suggestion, I will come up with some alert mechanism on this.
  Topic: Large Data Usage
mario

Replies: 5
Views: 9311

PostForum: Support   Posted: Mon Aug 23, 2021 5:00 am   Subject: Large Data Usage
Variable means desktop manager will update prices more often the closer the auction is to the end. It's a sensible setting to avoid large data usage.
  Topic: snipes disappear after Modify
mario

Replies: 17
Views: 16705

PostForum: Support   Posted: Mon Aug 23, 2021 4:58 am   Subject: snipes disappear after Modify
It's resolved, as of yesterday. My apology for the issue.

Part of the difficulty resolving this was that I was unable to replicate the problem. Big thanks to Juergen from Germany (who could consist ...
  Topic: snipes disappear after Modify
mario

Replies: 17
Views: 16705

PostForum: Support   Posted: Wed Aug 18, 2021 7:25 am   Subject: snipes disappear after Modify
Are you using a mobile device or a desktop computer?
  Topic: New Website Impressions
mario

Replies: 8
Views: 31111

PostForum: Impressions   Posted: Wed Aug 18, 2021 4:52 am   Subject: New Website Impressions
You can still use the old site if you don't like the new one.

It's available at https://www.gixen.com/legacy/index.php
  Topic: PWCC
mario

Replies: 2
Views: 8471

PostForum: Suggestions and Ideas   Posted: Wed Aug 18, 2021 4:51 am   Subject: PWCC
Nick,

At the moment it's eBay only. This is not an easy task to add a new site, especially if they don't expose some API of a sort. In addition, I don't know of any site other than eBay that has a ...
  Topic: adding new snipes
mario

Replies: 1
Views: 4541

PostForum: Support   Posted: Wed Aug 18, 2021 4:50 am   Subject: adding new snipes
Are you entering a bid, or just leaving that field empty?
  Topic: New Gixen overrides my default snipe offset time
mario

Replies: 15
Views: 16581

PostForum: Support   Posted: Mon Aug 16, 2021 1:45 am   Subject: Re: New Gixen overrides my default snipe
Could you fix this? It is so frustrating every time I enter the number, I have to manually select the main time from 6s (default) to 2s(my preference) even I already update it in my settings.

Fixed ...
  Topic: Could not add this item - auction number or money format no
mario

Replies: 15
Views: 14329

PostForum: Support   Posted: Mon Aug 16, 2021 1:28 am   Subject: Could not add this item - auction number or money format no
You can add the item by pasting URL now. As for not being able to add items, one of the error messages above indicates that you are not entering the maximum bid - e.g. that you leave this field empty. ...
  Topic: Large Data Usage
mario

Replies: 5
Views: 9311

PostForum: Support   Posted: Mon Aug 16, 2021 1:01 am   Subject: Large Data Usage
Don't use "Continuous" price refresh... set it to something more reasonable.
  Topic: It works!
mario

Replies: 1
Views: 4450

PostForum: Support   Posted: Mon Aug 16, 2021 12:59 am   Subject: It works!
I have heard this from one other user, but I cannot replicate this. Are you still seeing this issue? If so, can you open a command prompt, and do a nslookup gixen.com and tell me what you see?
  Topic: HIDE OUTBID button
mario

Replies: 2
Views: 8359

PostForum: Suggestions and Ideas   Posted: Wed Aug 11, 2021 1:12 pm   Subject: HIDE OUTBID button
It does, however the space for all these options is limited... Maybe make some menu with options such as this one that are not used by many people.
  Topic: I lost the 1 second option. Why would they remove it?
mario

Replies: 2
Views: 23109

PostForum: Impressions   Posted: Sun Aug 08, 2021 7:48 am   Subject: I lost the 1 second option. Why would they remove it?
I'll take a look and re-add it if it's missing.
  Topic: New Gixen website becomes default on Monday
mario

Replies: 18
Views: 62323

PostForum: Announcements   Posted: Sun Aug 08, 2021 7:47 am   Subject: Re: Great but does not work.
Hi
Looks great, but just tried it, and it totally refuses to import my Watch List, so went back to the legacy version, and that one imported my Watch List just fine. Not a problem today as I was only ...
  Topic: Can't Log Into Desktop Manager
mario

Replies: 4
Views: 7341

PostForum: Support   Posted: Sat Aug 07, 2021 2:00 pm   Subject: Can't Log Into Desktop Manager
This sounds like you are using an incorrect Gixen username / password combination. Are you sure you are using the same credentials to log in to Gixen web interface?

You would not have gotten this m ...
  Topic: New Gixen website becomes default on Monday
mario

Replies: 18
Views: 62323

PostForum: Announcements   Posted: Sat Aug 07, 2021 8:36 am   Subject: New Gixen website becomes default on Monday
The new Gixen website will become the default one on Monday. If you haven't seen it or tried it yet, you can take a look at https://www.gixen.com/main

I read every one of your remarks (big thanks t ...
  Topic: Changing password AND email
mario

Replies: 2
Views: 5952

PostForum: Support   Posted: Sat Aug 07, 2021 5:23 am   Subject: Changing password AND email
Please email me and include as many details as possible. If you don't have a mirror subscription that needs to be transferred you can simply open a new Gixen account.
  Topic: Invalid Authorization
mario

Replies: 4
Views: 7537

PostForum: Support   Posted: Sat Aug 07, 2021 5:21 am   Subject: Invalid Authorization
I just tested it - the warning is still in place on the new site, it displays in big red letters the following text:

Your ebay authorization has expired or expires in less than 10 days. Please rene ...
  Topic: new web site
mario

Replies: 1
Views: 5048

PostForum: Support   Posted: Thu Aug 05, 2021 11:27 pm   Subject: new web site
I added this to the new site.
  Topic: Add link directly to Gixen site in auction end notice.
mario

Replies: 5
Views: 14076

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:45 am   Subject: Add link directly to Gixen site in auction end notice.
I will add this, it's a quick fix.
  Topic: post costs
mario

Replies: 2
Views: 11048

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:44 am   Subject: post costs
Russ,

You should see a shipping cost at some place... it's not in its own column, but it's there.
  Topic: Feature request - Add number of item watchers
mario

Replies: 3
Views: 12610

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:43 am   Subject: Feature request - Add number of item watchers
I'll put that on the list of things to do, but it will take a while - many more priorities in line already.
  Topic: Board Time Zones
mario

Replies: 2
Views: 8535

PostForum: Suggestions and Ideas   Posted: Wed Jul 28, 2021 4:41 am   Subject: Board Time Zones
phpBB upgrade will be one of the next projects I'll likely do at some point. I'll probably have to figure out internals of phpBB and make conversion script myself.
  Topic: Unable to snipe
mario

Replies: 3
Views: 7111

PostForum: Support   Posted: Wed Jul 28, 2021 4:40 am   Subject: Unable to snipe
If still unable to resolve this, please email me. Include your username and details - screenshot if possible.
  Topic: login
mario

Replies: 1
Views: 5660

PostForum: Support   Posted: Wed Jul 28, 2021 4:38 am   Subject: login
It has a log out button in the upper left corner, above the snipes table.
  Topic: Snipe it on app
mario

Replies: 2
Views: 7424

PostForum: Support   Posted: Wed Jul 28, 2021 4:38 am   Subject: Snipe it on app
Try adding your snipe from the web interface. Let us know if that works. Any account error will be easier to spot there.
  Topic: can't add items
mario

Replies: 2
Views: 5884

PostForum: Support   Posted: Sat Jul 24, 2021 2:50 pm   Subject: can't add items
Rick, please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Cant log in from mobile or desktop
mario

Replies: 5
Views: 8110

PostForum: Support   Posted: Sat Jul 24, 2021 2:49 pm   Subject: Cant log in from mobile or desktop
Please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819

The service is restored now.
  Topic: Can't login in on either the website or the desktop app
mario

Replies: 1
Views: 5317

PostForum: Support   Posted: Sat Jul 24, 2021 2:48 pm   Subject: Can't login in on either the website or the desktop app
Please see http://www.gixen.com/forum/viewtopic.php?p=38819#38819

Gixen is back to normal now.
  Topic: Takes 5 minutes to log in then cannot action anything
mario

Replies: 1
Views: 5199

PostForum: Support   Posted: Sat Jul 24, 2021 2:47 pm   Subject: Takes 5 minutes to log in then cannot action anything
Please follow http://www.gixen.com/forum/viewtopic.php?p=38819#38819

Mirror server went down, however main was still executing snipes. You shouldn't have missed on any already scheduled snipe.
  Topic: Glitchy behavior
mario

Replies: 1
Views: 5227

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: Glitchy behavior
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: log in and add item very slowly and can not purge completed
mario

Replies: 1
Views: 5477

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: log in and add item very slowly and can not purge completed
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Login Works and Can Add Items- Use the following
mario

Replies: 3
Views: 6661

PostForum: Support   Posted: Sat Jul 24, 2021 2:36 pm   Subject: Login Works and Can Add Items- Use the following
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Mirror down, website glitchy,bids not actioned
mario

Replies: 11
Views: 11265

PostForum: Support   Posted: Sat Jul 24, 2021 2:35 pm   Subject: Mirror down, website glitchy,bids not actioned
Please follow this thread for updates: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Can't get into settings
mario

Replies: 5
Views: 8134

PostForum: Support   Posted: Sat Jul 24, 2021 2:34 pm   Subject: Can't get into settings
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: Are Snipes being placed?
mario

Replies: 9
Views: 10664

PostForum: Support   Posted: Sat Jul 24, 2021 2:34 pm   Subject: Are Snipes being placed?
Please follow this thread: http://www.gixen.com/forum/viewtopic.php?p=38819#38819
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
mario

Replies: 13
Views: 15095

PostForum: Support   Posted: Sat Jul 24, 2021 2:32 pm   Subject: AWARE OF THE ISSUE - WORKING on resolving this
You should be able to use the service now.

I am still working on repairing the mirror functionality, so snipes may execute only from the main server in the next 2-3 hours, but you should be able to ...
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
mario

Replies: 13
Views: 15095

PostForum: Support   Posted: Sat Jul 24, 2021 1:32 pm   Subject: AWARE OF THE ISSUE - WORKING on resolving this
I am aware of the issue, working on resolving this.

Only mirror server is affected, bids are still executing from the main server.
  Topic: Failure to win my sniped auction
mario

Replies: 4
Views: 8148

PostForum: Support   Posted: Mon Jul 19, 2021 6:59 am   Subject: Failure to win my sniped auction
squarebottomtexas,

Every listing can be different. The block definitely came from eBay, Gixen does not block anything. If ever able to place a bid manually, and then Gixen fails to submit it (on th ...
  Topic: eBay password
mario

Replies: 1
Views: 5412

PostForum: Support   Posted: Mon Jul 19, 2021 6:57 am   Subject: eBay password
Once you change your eBay password you will have to re-authorize Gixen on the Gixen settings page. This is easy, quick and free to do.

When you change your eBay password, eBay notifies Gixen, and t ...
  Topic: log in
mario

Replies: 1
Views: 5283

PostForum: Support   Posted: Sun Jul 11, 2021 9:15 am   Subject: log in
Can you please email me? Please include your username.

Maybe you need to reset your password?
  Topic: Bids are posted too early
mario

Replies: 4
Views: 9815

PostForum: Support   Posted: Tue Jun 15, 2021 5:27 pm   Subject: Bids are posted too early
This bug is fixed now. Again, my sincere apology.
  Topic: Please add a feature to delete history!
mario

Replies: 3
Views: 13992

PostForum: Suggestions and Ideas   Posted: Tue Jun 15, 2021 5:27 pm   Subject: Please add a feature to delete history!
I'll see that I do. At the moment you can delete it only if you close your entire account.
  Topic: Bids are posted too early
mario

Replies: 4
Views: 9815

PostForum: Support   Posted: Tue Jun 15, 2021 5:03 pm   Subject: Bids are posted too early
I have to confirm that Gixen did send this bid early, my apology about that.

It looks like I introduced this bug recently, and it seems to affect only snipes with offset of 1.

I will post anothe ...
  Topic: Mobile improvements
mario

Replies: 5
Views: 18032

PostForum: Suggestions and Ideas   Posted: Thu Jun 10, 2021 6:39 pm   Subject: Mobile improvements
Thank you for the suggestions, I will see what I can do.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Thu Jun 10, 2021 6:37 pm   Subject: Possible 'Bid Shielding'? Solutions?

So... like I said. If the mirror doesn't work, how could/would the anti-shielding bid?

This is correct, it wouldn't. This is an insurance of a sort for a relatively rare event. Defeating bid shie ...
  Topic: How do I change my password?
mario

Replies: 6
Views: 15449

PostForum: Support   Posted: Thu Jun 10, 2021 6:33 pm   Subject: How do I change my password?
Use https://www.gixen.com/forgotpassword.php
  Topic: How soon is now?
mario

Replies: 4
Views: 26554

PostForum: Support   Posted: Thu Jun 10, 2021 6:32 pm   Subject: How soon is now?
Here is what I see.

The snipe was originally entered 5 hours before auction end, with maximum bid of 19.88. The listing ended with the winning bid of 19.00. Your bid was not accepted by eBay due to ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
mario

Replies: 32
Views: 38802

PostForum: Support   Posted: Sat Jun 05, 2021 7:39 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Note that all these restrictions come from eBay, Gixen does not impose any restrictions itself.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Sat Jun 05, 2021 7:38 am   Subject: Possible 'Bid Shielding'? Solutions?
A few users asked me for an example of this, so here is a (fictional) example:

Legitimate Bidder L submits his max bid of 50, and let's say the current high bid ends up being 40. Let's assume the e ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Fri Jun 04, 2021 4:40 pm   Subject: Possible 'Bid Shielding'? Solutions?
Isn't this similar to shill bidding, where the seller has a second account, and near the end of the auction he bids higher so that the current high bidder has his maximum bid forced on him?

Simila ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Fri Jun 04, 2021 4:38 pm   Subject: Re: No bid shielding for trading cards

Just got this update from eBay:

I saw this in the news, but don't understand why this is limited only to one category - I think it's sensible to introduce this across the board.
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Fri Jun 04, 2021 4:35 pm   Subject: Re: Bid shielding and mirror offset
If Gixen will be automatically entering a second bid from the mirror in the last second or so, do I still need to select a mirror offset value?

Yes - this last second bid is sent in addition to the ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Fri Jun 04, 2021 6:48 am   Subject: Possible 'Bid Shielding'? Solutions?
Mark,

I understand now what you are saying.

The maximum bid of the winning account has to be high, but this is not the winning price - winning price will be the maximum bid of the third highest ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Fri Jun 04, 2021 5:30 am   Subject: Possible 'Bid Shielding'? Solutions?

The strategy of a 'bid shielder' involves placing two high bids from different Ebay accounts in order to raise the price above what snipers are willing to pay and hence, currently, block their bids. ...
  Topic: Possible 'Bid Shielding'? Solutions?
mario

Replies: 62
Views: 80837

PostForum: Support   Posted: Thu Jun 03, 2021 6:06 pm   Subject: Possible 'Bid Shielding'? Solutions?
It's eBay's policy that bids can be retracted one hour after being placed. This sometimes results with what happened here, and what is obviously an abuse of that policy and fraudulent.

The buyer o ...
  Topic: Double listings
mario

Replies: 1
Views: 5433

PostForum: Support   Posted: Fri May 28, 2021 4:57 am   Subject: Double listings
Can you please email me and include your username? Thank you.
  Topic: My bid was higher, but it didn't work
mario

Replies: 1
Views: 5574

PostForum: Support   Posted: Fri May 28, 2021 4:56 am   Subject: My bid was higher, but it didn't work
The listing seems to be removed by eBay, but Gixen logs indicate that at the auction end time the current price was 42.61 EUR.
  Topic: not eligible to bid on item
mario

Replies: 3
Views: 7984

PostForum: Support   Posted: Tue May 25, 2021 6:24 am   Subject: not eligible to bid on item
It's eBay that enforces these rules, not Gixen. Below is a more detailed message as received by eBay:

Dear Buyer

To prevent the circumvention of the http://pages.ebay.co.uk/help/policies/weapons ...
  Topic: Mirror subscription not activated
mario

Replies: 2
Views: 6402

PostForum: Support   Posted: Tue May 25, 2021 6:20 am   Subject: Mirror subscription not activated
Cora emailed me, and the issue is now resolved.
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 17022

PostForum: Support   Posted: Tue May 25, 2021 6:19 am   Subject: Auction ended AFTER being added for sniping.
I believe I found the problem that prevented items that ended early by the seller to be updated properly. The fix is now in place - it may take a few hours for everything to be updated properly.

My ...
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 17022

PostForum: Support   Posted: Tue May 25, 2021 5:22 am   Subject: Auction ended AFTER being added for sniping.
I am looking at this.
  Topic: Buy-it-now price showing as current price
mario

Replies: 4
Views: 8331

PostForum: Support   Posted: Wed May 19, 2021 7:50 am   Subject: Buy-it-now price showing as current price
It looks like it was a temporary issue of some kind. Can you please try again? Edit the item and see what happens.
  Topic: Buy-it-now price showing as current price
mario

Replies: 4
Views: 8331

PostForum: Support   Posted: Wed May 19, 2021 7:12 am   Subject: Buy-it-now price showing as current price
I am looking at this, looks like a bug.
  Topic: Information needed and suggestion
mario

Replies: 6
Views: 10339

PostForum: Support   Posted: Wed May 19, 2021 5:44 am   Subject: Information needed and suggestion
Gixen will place your maximum bid at eBay, however then eBay proxy system takes over to determine the amount necessary to win. Generally it will be the next bid increment unless there is a reserve pri ...
  Topic: Mobile-2 add item boxes (alignment)
mario

Replies: 3
Views: 8650

PostForum: Support   Posted: Wed May 19, 2021 5:42 am   Subject: Mobile-2 add item boxes (alignment)
I just looked with comments enabled, and it looks fine to me. Can you please email me a screenshot of the issue?
  Topic: iOS app crashing en
mario

Replies: 3
Views: 7923

PostForum: Support   Posted: Sat May 15, 2021 4:58 pm   Subject: iOS app crashing en
I'll try to replicate the problem. In the meantime you can use the new mobile site https://www.gixen.com/mobile2/
  Topic: Subscription renewed, not working
mario

Replies: 1
Views: 5570

PostForum: Support   Posted: Sat May 15, 2021 4:57 pm   Subject: Subscription renewed, not working
Denzil,

eBay authorization is unrelated to mirror subscription, and is free to renew.

eBay requires that you renew the authorization every 18 months. You can do this from the Gixen settings pag ...
  Topic: Aware of the issue \"Could not add item\"
mario

Replies: 5
Views: 10271

PostForum: Support   Posted: Tue May 11, 2021 5:05 am   Subject: Aware of the issue \"Could not add item\"
It should work fine now. It looks like eBay made some changes that caused problems on Gixen's side.
  Topic: Aware of the issue \"Could not add item\"
mario

Replies: 5
Views: 10271

PostForum: Support   Posted: Tue May 11, 2021 4:41 am   Subject: Aware of the issue \"Could not add item\"
Looking into this problem.
  Topic: 4 free snipes at at time
mario

Replies: 3
Views: 7753

PostForum: Support   Posted: Mon May 03, 2021 12:56 pm   Subject: 4 free snipes at at time
What may be confusing here is that I haven't introduced this limit yet to ios and android. This is the reason why you are able to schedule more than 4 snipes at once. But this will change soon, the sa ...
  Topic: billing me twice a year
mario

Replies: 4
Views: 8536

PostForum: Support   Posted: Sat May 01, 2021 5:30 am   Subject: billing me twice a year
This happened to quite a few users. Please email me and I will cancel one and issue a refund.
  Topic: Auction ended AFTER being added for sniping.
mario

Replies: 13
Views: 17022

PostForum: Support   Posted: Sat May 01, 2021 5:30 am   Subject: Auction ended AFTER being added for sniping.
It should get updated every 2-3 hours. If you still don't see the notification 3 hours after seller ended the auction, please email me the item number and I will investigate.
  Topic: Error: The specified item Id was not found - 353463940808
mario

Replies: 8
Views: 13086

PostForum: Support   Posted: Mon Apr 26, 2021 5:26 am   Subject: Error: The specified item Id was not found - 353463940808
I am discussing this with eBay.
  Topic: Gixen Mirror Down?
mario

Replies: 4
Views: 7769

PostForum: Support   Posted: Mon Apr 26, 2021 5:25 am   Subject: Gixen Mirror Down?
Recovering the mirror database, it went down some 3 hours ago it seems.

Operation should be back to normal now.
  Topic: Error: The specified item Id was not found - 353463940808
mario

Replies: 8
Views: 13086

PostForum: Support   Posted: Sun Apr 25, 2021 4:13 pm   Subject: Error: The specified item Id was not found - 353463940808
I re-opened this bug with ebay.
  Topic: bidding
mario

Replies: 1
Views: 5638

PostForum: Support   Posted: Sun Apr 25, 2021 7:16 am   Subject: bidding
You can upload your snipes as CSV file on the settings page.
  Topic: Unable to added new snipes
mario

Replies: 9
Views: 11290

PostForum: Support   Posted: Sun Apr 25, 2021 7:15 am   Subject: Unable to added new snipes
I did! Smile
  Topic: Any IP restrictons?
mario

Replies: 3
Views: 7228

PostForum: Support   Posted: Sun Apr 25, 2021 7:14 am   Subject: Any IP restrictons?
To confirm - Gixen has no restrictions of this kind in place. A few times I had to block some IPs due to DOS attacks, but I don't recall any of them being in Russia.
  Topic: API
mario

Replies: 2
Views: 6712

PostForum: Support   Posted: Sun Apr 18, 2021 7:20 am   Subject: API
marcclaeys, please email me.
  Topic: 2 different bids for 2 diff ebay sites
mario

Replies: 4
Views: 8648

PostForum: Support   Posted: Tue Apr 13, 2021 6:09 am   Subject: 2 different bids for 2 diff ebay sites
I wouldn't expect extra redundancy in this way - all eBay country sites are physically located in the same hosting facilities in the US, from what I have seen in the past.

Target site is important ...
  Topic: Double bids, Main+Mirror 2bid problem
mario

Replies: 3
Views: 7315

PostForum: Support   Posted: Mon Apr 05, 2021 5:26 pm   Subject: Double bids, Main+Mirror 2bid problem
This is not a problem, why does it bother you? If you want to avoid this for appearance reasons (which is the only reason I can think of) use different offset times for main and mirror.
  Topic: Have Not Received Password Reset Code E-mail
mario

Replies: 3
Views: 7675

PostForum: Support   Posted: Wed Mar 31, 2021 1:30 pm   Subject: Have Not Received Password Reset Code E-mail
Please email me, and include your Gixen username in the email.
  Topic: All bids reset to 0.00
mario

Replies: 10
Views: 13344

PostForum: Support   Posted: Wed Mar 31, 2021 9:35 am   Subject: All bids reset to 0.00
Well, it doesn't - ebay import will not delete existing snipes - any existing snipe will prevent import of the same item from happening. For the item you mentioned your max bid was still there and non ...
  Topic: All bids reset to 0.00
mario

Replies: 10
Views: 13344

PostForum: Support   Posted: Wed Mar 31, 2021 9:29 am   Subject: All bids reset to 0.00
I am looking at it, and from what I see for this item your max bid is set to a non-zero value.

I see other snipes with bid 0.00, but these were imported from your watchlist, and not edited since, s ...
  Topic: Gixen API
mario

Replies: 2
Views: 9413

PostForum: Suggestions and Ideas   Posted: Tue Mar 30, 2021 6:12 am   Subject: Gixen API
Please email me and I'll explain.
  Topic: HOW DO WE PAY???
mario

Replies: 5
Views: 9229

PostForum: Support   Posted: Thu Mar 25, 2021 5:41 pm   Subject: HOW DO WE PAY???
deepererthought,

Unfortunately paypal requires cc or bank account as a funding source for recurring paypal subscriptions. It should, however, use your balance first if available.
  Topic: Snipe not placed due to \"Auction Ended Early\" -
mario

Replies: 2
Views: 6531

PostForum: Support   Posted: Sun Mar 21, 2021 2:28 pm   Subject: Snipe not placed due to \"Auction Ended Early\" -
I just looked at it, and saw something weird - bid offset was specified as 0, so it looks like a bug in the web mobile interface, but one that happened only to you and (maybe) one more user.

I coul ...
  Topic: Could not confirm your account, activation link expired (31
mario

Replies: 3
Views: 7706

PostForum: Support   Posted: Sun Mar 21, 2021 6:07 am   Subject: Could not confirm your account, activation link expired (31
I recommend that users register (or renew their ebay authorization) using the web interface. You can use the mobile app after that. This is normally required only once every 18 months.

The authoriz ...
  Topic: Mobile-2 add item boxes (alignment)
mario

Replies: 3
Views: 8650

PostForum: Support   Posted: Sat Mar 20, 2021 10:25 am   Subject: Mobile-2 add item boxes (alignment)
What web browser do you use?
  Topic: snipe bid placed 2 days prior to auction end.
mario

Replies: 4
Views: 8316

PostForum: Support   Posted: Sat Mar 20, 2021 10:24 am   Subject: snipe bid placed 2 days prior to auction end.
Rick,

I don't see that Gixen ever placed a bid on this listing. It's impossible for Gixen to place a bid early... especially hours early.
  Topic: Gixen failed to place bid
mario

Replies: 7
Views: 11714

PostForum: Support   Posted: Sat Mar 20, 2021 10:23 am   Subject: Gixen failed to place bid
Correct, this happened because of ebay bid increments. Please see https://www.ebay.co.uk/help/buying/bidding/automatic-bidding?id=4014
  Topic: Gixen iOS App - How do I go back from item description?
mario

Replies: 3
Views: 8055

PostForum: Support   Posted: Wed Mar 17, 2021 4:30 am   Subject: Gixen iOS App - How do I go back from item description?
Do you have an eBay app installed? At the moment it's conflicting with Gixen app.
  Topic: Changing or having a second shipping address
mario

Replies: 1
Views: 5919

PostForum: Support   Posted: Wed Mar 17, 2021 4:30 am   Subject: Changing or having a second shipping address
Are you able to bid on such items manually? I am guessing not.

In this case, I would indeed recommend having another eBay and Gixen account.
  Topic: You are not eligible to bid on this item.
mario

Replies: 13
Views: 19901

PostForum: Support   Posted: Wed Mar 17, 2021 4:28 am   Subject: You are not eligible to bid on this item.
Moin,

Can you try to bid on one listing manually (e.g. low bid) and then schedule a snipe on that listing? If the first is successful, and second isn't that would indicate a problem.

Restriction ...
  Topic: New mobile web interface
mario

Replies: 10
Views: 47271

PostForum: Announcements   Posted: Sun Mar 14, 2021 6:48 am   Subject: New mobile web interface
The new version of the Gixen mobile user interface is now available
to all users, currently as beta, at https://www.gixen.com/mobile2/

This brings:

1) More modern, responsive and readable user ...
  Topic: Image quality is very bad (size is too low)
mario

Replies: 4
Views: 8787

PostForum: Support   Posted: Sun Mar 14, 2021 6:45 am   Subject: Image quality is very bad (size is too low)
I'll see what I can do, it's not about money - when I have time I will be glad to implement this.
  Topic: Image quality is very bad (size is too low)
mario

Replies: 4
Views: 8787

PostForum: Support   Posted: Sun Mar 14, 2021 5:53 am   Subject: Image quality is very bad (size is too low)
Here is what happened - browsers (Firefox, Safari and others) stopped displaying images from external sites, in this case eBay. So Gixen is now downloading these images to its own servers, reduces the ...
  Topic: Activate Mirror Chunk from Countdown
mario

Replies: 1
Views: 8128

PostForum: Suggestions and Ideas   Posted: Fri Mar 12, 2021 7:05 am   Subject: Activate Mirror Chunk from Countdown
That's a really good idea. I will see that I implement this, but cannot commit to a timeline as the whole web UI will be going through a re-design.
  Topic: Just a public-ish mention of Gixen that caught me off guard
mario

Replies: 1
Views: 22719

PostForum: Impressions   Posted: Mon Mar 01, 2021 7:28 am   Subject: Just a public-ish mention of Gixen that caught me off guard
That's funny... What's disappointing is that he did not use Gixen, thinking that it's against eBay TOS. Which it isn't.

Thank you for the link.
  Topic: New Gixen improvements
mario

Replies: 21
Views: 69887

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:22 am   Subject: New Gixen improvements
Hi Mario,

could you make one more "feature" ?

It would be really nice if Gixen could mark auctions that have ended early or have been removed.

I think I'm up to about 20-30% of auc ...
  Topic: New Gixen improvements
mario

Replies: 21
Views: 69887

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:20 am   Subject: Re: New Gixen Improvements
Hi Mario,

With the 20 snipe restriction for automatic updates, how will I know which of my snipes have been automatically updated at login, given that I often have more than 20 active at any time? ...
  Topic: New Gixen improvements
mario

Replies: 21
Views: 69887

PostForum: Announcements   Posted: Mon Mar 01, 2021 7:20 am   Subject: New Gixen improvements
Nothing like this will happen, that was never the meaning.


And surely the prices shown for the high bid automatically update on log-in anyway?


Not before - but now they do. In the past this ...
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
mario

Replies: 61
Views: 66636

PostForum: Support   Posted: Mon Mar 01, 2021 7:14 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Locking this subject, as it was related to an actual issue that happened a while ago. Please start a new post if needed or email me.
  Topic: http timeout
mario

Replies: 2
Views: 6791

PostForum: Support   Posted: Mon Mar 01, 2021 7:13 am   Subject: http timeout
Something happened - snipes were timing out for 2 minutes from both main and mirror server. I don't see any problem on Gixen servers, and it would be a fantastic coincidence that it happened on both s ...
 
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