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arken
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PostPosted: Wed Jun 23, 2010 4:23 pm    Post subject: API Reply with quote

When trying to log on to the API, I keep getting the error message "Could not get item list, API returned: ERROR (101): COULD NOT LOG IN." I've checked and rechecked my user name and password, but I'm still getting the same error. I'm running Windows7, 64 bit, if that makes any difference.
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Wed Jun 23, 2010 5:05 pm    Post subject: Reply with quote

Please post here or email me your username (not password!). Can you log in to the web interface without problems?
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arken
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PostPosted: Wed Jun 23, 2010 5:58 pm    Post subject: API Reply with quote

My user name is arken. I can log into the web interface fine. When I try the API, at the bottom of the screen, it says something like "Fetching snipes from Gixen main," then it gives me that error message.
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Wed Jun 23, 2010 7:27 pm    Post subject: Reply with quote

You are talking about Gixen Desktop Manager, not API.

Found the problem (it was related to a special character in your password). Please re-download GDM (the version now is 1.1.1), and try again. Let me know if it works OK now.
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Gixen
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PostPosted: Wed Jun 23, 2010 7:27 pm    Post subject:

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arken
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PostPosted: Thu Jun 24, 2010 2:52 pm    Post subject: Desktop Manager Reply with quote

Mario,
I've tried deleting the original installation of the Desktop Manager, re-downloading and installing it, but it keeps telling me that it's version 1.1.0. Any idea why I'm not getting 1.1.1?
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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Thu Jun 24, 2010 4:18 pm    Post subject: Reply with quote

Something must have gone wrong with either your deletion of the old version or the downloading and extract of the new one... because I downloaded it earlier today from the normal link and it definitely tells me that it is now version 1.1.1
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Mark
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arken
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PostPosted: Thu Jun 24, 2010 5:42 pm    Post subject: GDM Reply with quote

Well, I can't figure out what's going on. I have deleted the GDM, re-downloaded and installed it, and it still says 1.1.0. I searched for duplicate .dll files, found two and deleted them, did the download and install again, and it's still 1.1.0.
Nothing seems to work. I downloaded it at work, and, sure enough, it's 1.1.1.
But at home, no matter what I do, it keeps coming up 1.1.0.
Any more ideas?
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guest
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PostPosted: Thu Jun 24, 2010 5:51 pm    Post subject: Reply with quote

It's your browser cache. Clear the cache and download it again.
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arken
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PostPosted: Fri Jun 25, 2010 3:09 am    Post subject: GDM Reply with quote

Smart thinking! That did the trick. Thanks so much for the help.
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BrianW45
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PostPosted: Fri Sep 10, 2010 8:31 pm    Post subject: Re: GDM Reply with quote

arken wrote:
Smart thinking! That did the trick. Thanks so much for the help.



Hi,

I also have this same error, my username is BrianW45 and I also have a "special Character" in my password.

I have version 1.1.1 installed, but still continue to get the same error. Is it possible that you aren't handling the "special character" that I am using. If not, can you add it and let me know when I should download a new copy?

Thanks

Brian
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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Sat Sep 11, 2010 1:45 am    Post subject: Reply with quote

Brian,

Mario will need to know which character it is, don't post it here (this software probably would not let you in any case), it is probably best if you email it to him, he will respond here so that all can see that the problem has been addresed.
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Mark
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BrianW45
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PostPosted: Sat Sep 11, 2010 6:33 pm    Post subject: Reply with quote

Cupid wrote:
Brian,

Mario will need to know which character it is, don't post it here (this software probably would not let you in any case), it is probably best if you email it to him, he will respond here so that all can see that the problem has been addresed.


I don't have an email address for Mario (Unless it's the support(at) one which I already sent the request to several days ago), but it's no secret, the "special character" is a blank space.

Brian
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun Sep 12, 2010 1:50 am    Post subject: Reply with quote

Brian, I can't remember ever receiving an email from you, please re- send. I never ignore emails, and usually respond the same day.
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun Sep 12, 2010 2:49 am    Post subject: Reply with quote

Brian, you are completely right... Blank space does present a problem when sent through a HTTP GET variable, as is the case in API.

Unfortunately I don't have a quick solution for this - the fastest workaround would be for you to change your ebay password. Be careful if you do that, as you will invalidate all the pending snipes (do an export first from the settings page, and then import when you log in to Gixen with your new password).
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BrianW45
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PostPosted: Sat Oct 16, 2010 8:31 pm    Post subject: API Reply with quote

Unfortunately changing my password isn't going to help because it's one of the password rules I use that it has to contain a space.

How long will it take to implement a fix for having a blank in the password?
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun Oct 17, 2010 10:31 am    Post subject: Reply with quote

BrianW45, please email me, and I will provide you a link to the latest version of GDM that should work with spaces. I say "should" since I need your help to test it.
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BrianW45
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PostPosted: Sun Dec 12, 2010 11:07 pm    Post subject: Reply with quote

Hi,

I have been waiting for a response to my email from back on November 1st, but still have not received one. I never did get an answer from the first email I sent before that either. maybe I'm sending it to the wrong address. I'll try again just in case.
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Mon Dec 13, 2010 6:41 am    Post subject: Reply with quote

Brian, I leave no emails unanswered, not sure why I haven't got it. Got it this time, I will respond shortly.
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