Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com terms of usage.


   SearchSearch     

Password reset

 
Post new topic   Reply to topic    Gixen.com Forum Index -> Support
View previous topic :: View next topic  
Author Message
davidswp74
Guest





PostPosted: Mon Feb 14, 2022 6:11 am    Post subject: Password reset Reply with quote

I've requested a 'forgot password' reset link via email, but it never arrives. I've tried several times. I know that my username is correct, because I did a 'forgot username' request, and Gixen did send me an email with my username in it.

Does anyone know why this is not working?
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Mon Feb 14, 2022 8:02 am    Post subject: Reply with quote

It does seem strange that the password reset emails are much more likely not to arrive than the 'forgot username' ones. My guess is that it is something to do with the content of these emails that causes some email providers to block them.

However, Mario does seem to be able to get round the issue if you email him direct, explaining the issue and providing your Gixen id. He can be contacted at the support address given on the Contact page.
_________________
Mark
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Gixen.com Forum Index -> Support All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2006 - 2023 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.