Shipping amount not working on certain items.

[Michail1]

I have used Gixen for only a month and for about 50 items.

I have noticed that many don't show the correct shipping amount. It's either right, or shows $0.00.

Since I place my bids based on total amount (with shipping), it's dangerous as some items show $0.00 shipping. I have placed some winning bids thinking it was free shipping, so I got stung several times before I noticed the issue.

I submitted some examples to support, but haven't heard back. Now sure if they can go back to see it, but easy to find one.

I posted two pictures to Imgur to see the issue....
.imgur.com/a/j4mDYBV

It's no longer an issue for me since I now realize there is the problem and have to check what Gixen is showing, but this happens on about 1 in 5 auctions. But, if I have 20+ auctions being watched by Gixen, it could pose a problem in that I am paying more than I should since I don't want to keep checking what Gixen is showing.

ebay.com/itm/354177152165
That's the very next auction I am looking at. Gixen showing $0.00 shipping, but actually it is: $12.65

[Michail1]

imgur.com/a/d3O6NY2

[mario]

From what I recall, eBay has an issue. I will see what I can do on my side to fix this, but I'm not sure it's possible.

[Cupid]

If it's not accurate, and can't be made so, I think that is justification for removing it completely.

It's never been something I wanted, though shipping price is very important in my bidding, so I always use the Ebay auction page for this, as the Gixen display has never been something I could rely on.
_________________
Mark

[Gixen]

[Michail1]

I'm not sure how it is an ebay issue since ebay is showing the correct value in shipping. Meh.

I agree with Cupid in that if it can't be fixed, it should be removed. Failing to show the correct amount in about 20% (in my case) is a very high fault rate.

Like I said, I don't rely on the amount Gixen is showing since I was stung several times; however, I think people using for Gixen for far less auctions don't realize the issue as quickly as I did since they bid on far less items.

Don't get me wrong, I still love Gixen over auctionsniper many times over. With the price, it was a no-brainer to switch.

[mario]

[Cupid]

To be honest ebay get it wrong in their summary views quite often too, they can only be relied on on their auction pages.

I definitely think we should remove it to stop misleading people.
_________________
Mark

[johnnybaloney]

+1 same problem, pls remove if cannot be fixed

Also, I'm not sure what's the use of the View Shipping Information link given there is a link to the auction already. It doesn't seem to be working anyway. I don't know what's the intended behaviour but clicking on it:

* simply opens the listing page,
* doesn't scroll down to the Shipping and Payments section of the listing,
* doesn't open Shipping and Payments tab,
* and in my case it goes to the wrong ebay site (US instead of UK, which BTW is the same problem as with Gixen email notifications, I get US links there instead of UK and then get confused when I'm unable to log in to ebay...).

[byreyrey]

What's the status on this??

[BUBBA]

I see this in several watched items. I watch ALOT of items on ebay then import them in. when its time to do my daily bids, I open the item in a separate tab and toggle back and forth. its fairly easy but a bit time consuming when your bidding on 100's of items daily. either way... gixen has made me tons of $$$ but I too would like it fixed when and if possible. less clicking to open and close tabs on every listing would be Nice. either way, I am still happy.

[Guest]

I don’t see any shipping amount on Gixen. I don’t remember ever seeing it, I always had to go to EBay and check the shipping cost before I bid via Gixen. Where is the shipping amount shown, please advise?

[Cupid]