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pop-up ads despite paid subscription

 
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erikthor
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PostPosted: Tue May 16, 2023 6:38 am    Post subject: pop-up ads despite paid subscription Reply with quote

Pretty much what the title says. I'm a paid subscriber and I've been getting pop up ads for the last couple days. The "show ads" toggle is switched off.
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Tue May 16, 2023 6:46 am    Post subject: Reply with quote

How long has your subscription left to run ?

Have they been suppressed until now and just started appearing, or have you just renewed your subscription and they've not been suppressed as they should be ?
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erikthor
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PostPosted: Wed May 17, 2023 6:45 am    Post subject: ^ Reply with quote

I'm subscribed through 2026, did not recently renew my subscription, and they did just appear.
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Cupid



Joined: 09 Aug 2007
Posts: 7575
Location: Bristol, UK

PostPosted: Thu May 18, 2023 4:29 am    Post subject: Reply with quote

OK, I see you say 'The "show ads" toggle is switched off.' .. Just to see if there's some misinterpretation of that going on, have you tried switching it on and then off again ?
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PostPosted: Thu May 18, 2023 4:29 am    Post subject:

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mario
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Joined: 03 Oct 2006
Posts: 7111

PostPosted: Fri May 19, 2023 7:29 am    Post subject: Reply with quote

If you haven't resolve this yet, please email me and include your username. It must be that you have multiple usernames, or that your subscription is not applied to the account you are using.

Email me and we will resolve it.
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Guest






PostPosted: Sun May 21, 2023 6:24 am    Post subject: Reply with quote

Appears resolved. Thanks!
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