Another instance of Double Billing

[Frank]

I have also noticed that I have been subjected to two instances of an automated payment to Gixen, each one occurring within weeks of the other. Both are described as being a one year mirror subscription, yet I only have one Gixen account.

So as you can investigate what's happened here I have included the PayPal references for each transaction below.


Transaction ID
3C756211GB706163Y Transaction date
5 May 2024
Payment amount $8.95 USD

Transaction ID
31J98766VH0775945 Transaction date
15 June 2024
Payment amount $6.00 USD


Regards, Frank

[Cupid]

As per this recent thread:

Are all these payments also shown on the Settings page? Or are some missing ?

The system works as a push from your Paypal account, not as a pull from Gixen.

So, the only way that this can happen is if you subscribe to a recurring payment more than once.

These payments are under your control from within your Paypal account.

Since you only intend to use one Gixen account going forward, for a prompt resolution, please also send the details direct to Mario, via email, at the support address provided on the Contact page, together with all your Gixen ids.

Please note that Paypal transaction ids may not be the same from the sending side as those on the receiving side.

Please also specify which Gixen account you intend to use going forward, and what your ideal outcome from this situation would be, e.g. a refund of any payments not required to keep your subscription uninterrupted (assuming it's not more than 6 months since they were sent) ?
_________________
Mark

[Guest]

That's a bit like 'calling me stupid' when the only actions I ever take are those which I am prompted to; as a result of eMails from Gixen.

Surely given the amounts are $6.00 on one payment and $8.95 on another, they cannot BOTH be for the Mirror Service... unless it went up by $2.95 during June 2024...

[Guest]

Pulled from your settings page. I have only one subscription as should be the case. The double-billing is shown beneath as two separate transactions. I had a brief word with PayPal help, and they couldn't agree with what you have said earlier in this thread.

\"The organisation we pay are presenting the debit demand to PayPal periodically as per your permission to them...\"

Well, I didn't give permission to Gixen to debit funds any more often than annually.

Paypal subscriptions, past and present:
Subscription ID Created Canceled Amount Interval Status Last Payment Last Payment ID
I-KJYD744G4F5K May 5, 2024 N/A 8.95 1-year ACTIVE May 5, 2024 1YS4423696715630D

History of Paypal payments:
Subscription ID Username Timestamp Amount Paypal Fee Txn ID
I-1WYTR4041K5D frank** June 15, 2024 6.00 0.41 3M526213XN513654C
I-KJYD744G4F5K frank** May 5, 2024 8.95 0.59 1YS4423696715630D

I understand you want me to switch this to eMail, and take it out of the public gaze... remind me, why is that please?

According to what PayPal claim, you appear to have been helping yourself to funds.

[Gixen]

[Cupid]

Nobody is being called stupid here.

Gixen has sent out messages to it's customers noting that their subscriptions were about to lapse and in the past customers have responded by setting up more recurring payments, even though in some instances they already had such payments set up that would cover the lapse when it occurred. I'm not condoning that, even though I also acknowledge Mario was asked to do it by users that found their (presumably non recurring) Mirror subscription had lapsed without their knowledge.

You are being directed to email not in order to take this offline, but in order to be able to sort out the issue in the most secure manner without compromising any of your personal information. There is no restriction to posting on this subject online, certainly not from me anyway, it's just likely to take a bit longer to sort out if you only do that.

As for Paypals' claim that Gixen is demanding payments it's not in need of, I'll let Mario address that as it's always been my understanding that Gixen does not make such requests, it just reacts to the payments arriving... and to be fair to Paypal they have not even implied that Gixen has done anything unethical or wrong. I do think it's possible for Mario to pause or refuse such payments, but he has to be made aware that they are not what the user wants before he's going to refuse what, after all, is what pays for the service to be viable.

As stated elsewhere, the cost associated with the service has risen over the years, as you'd expect, but Mario has never increased the cost for those already subscribed with recurring payments, that's what accounts for the difference in those payments, they were set up at different times when different rates applied. Yes, all payments must be for Mirror subscriptions, because Gixen does not charge for any other service.

I guess the alternative for him would be to refuse all those lower payments and subsequently demand all those users set up new recurring payments at the higher rate and at some stage I imagine that he will have to do that, but it hasn't happened yet.

The reason I asked you to check the Settings page was to ensure that all the payments were being credited to the same Gixen account... because it's not unheard of for users to unintentionally set up separate Gixen accounts, and even have Mirror subscriptions active on them, when their intention was only ever to use a single account.

I do stand by my assertion that you can control these subscriptions from within your Paypal account, when you spoke to them were Paypal not able to point you to where, on their site you can do that ? You may not remember that you set it up more than once, but I'm sure Paypal have the records to confirm that you did, because they wouldn't have sent any of those payments without your permission... and again, to be fair to them, they're not saying they did, are they ?
_________________
Mark

[mario]

Frank,

You have two Gixen accounts (prawn***er and f***dm), and a single subscription on each. Which one do you use?

Please email me on the support email and we will resolve this, this should continue off public forum.