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dave
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 Posted: Sun Jun 09, 2024 11:24 pm Post subject: You are not eligible to bid on this item |
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Hi,
keep getting this message
item # 235591863436
can you provide any insight? Snipes not uploading.
Dave |
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Mon Jun 10, 2024 3:57 am Post subject: Re: You are not eligible to bid on this item |
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When you say: | Quote: | dave wrote:
Snipes not uploading. |
Do you mean that they are executing, but returning the status:
| Quote: | dave wrote:
You are not eligible to bid on this item |
?
Because, most often, the phrase 'not uploading', when applied to a snipe here, would refer to the snipe not ever appearing on the site at all.
So, assuming that is what you mean, sellers can restrict the bidding on their items for a number of reasons, including where you are located, what level of feedback you have, whether you have a credit card registered with Ebay... but the most common one is whether you have had any items cancelled, for non payment (by the seller), in the past 12 months.
It may be that there's a bit more information in the logs on the Gixen server, but only Mario has access to those. So, if you really need him to look at those, it's probably best to email the details direct to him at the support address provided on the Contact page.
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dave
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| Posted: Mon Jun 10, 2024 1:56 pm Post subject: |
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Thanks for your reply.
Probably should have said that snipes are not executing - being blocked by Ebay. They are with sellers I have bought from with no issue in the past. I can see that when I look at the bid history and I should have won the auction.
Ebay is accepting manual bids - no problem. I am verified and have a good history regarding payments etc. Location Australia. I think the issue started when I was outside Australia and using a VPN, could this be the issue? |
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Mon Jun 10, 2024 5:15 pm Post subject: |
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| Quote: | dave wrote:
outside Australia and using a VPN, could this be the issue? |
I doubt that it would be a problem for Gixen to place bids on your behalf, especially not if you're still able to place bids manually via their site, that means they haven't blocked your account.
Is it all your snipes that get the 'You are not eligible' status after they complete, or are there other status's too?
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Mark
Last edited by Cupid on Mon Oct 28, 2024 8:40 am; edited 2 times in total |
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Gixen
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| Posted: Mon Jun 10, 2024 5:15 pm Post subject: |
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dave
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| Posted: Tue Jun 11, 2024 5:55 pm Post subject: |
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Hi,
i also get
\"bid under asking price\"
Dave |
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Wed Jun 12, 2024 3:58 am Post subject: |
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| Quote: | | bid under asking price |
.. which is no doubt because your snipe value is less than one bid increment more than the auction price, when the bid is due to be placed by Gixen. If that is not the case please provide an example auction id and the value of your snipe bid.
In some cases I imagine Gixen doesn't even try to place such a bid, when it knows it is going to get rejected anyway because the price is above that level a while before the auction is due to end.
So, let's just concentrate on the ones that have 'You are not eligible to bid on this item' after the auction has completed, because we know that in those cases Gixen has tried to place the bid and that status is due to the response it got back from Ebay when it did so.
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stamps135791
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| Posted: Tue Jun 18, 2024 1:50 pm Post subject: You are not eligible to bid on this item |
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Have tried eBay support but no resolution from their side, have also emailed gixen support but no response yet.
Dave |
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sun2468
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| Posted: Sat Jun 29, 2024 7:25 pm Post subject: You are not eligible to bid on this item. |
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Ebay auction number 296521935776 Hess 2000 fire truck
I have never had a problem placing a bid here on Gixen before. I have no idea why I would not be able to bid in this auction. My record on eBay is clean, 100% rating. I have been using gixen for years, maybe 3-4.
Did the message come from the seller? or from eBay in general?
Thanks for any information you can provide.
Linda |
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Sun Jun 30, 2024 2:57 am Post subject: Re: You are not eligible to bid on this item. |
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| Quote: | | Ebay auction number 296521935776 |
Hi Linda,
That one does seem quite odd, since according to the bids page:
https://www.ebay.com/bfl/viewbids/296521935776
it was sold via 'Buy It Now' more than a minute after the auction was due to end, but was also subsequently relisted here:
https://www.ebay.com/itm/296536167654
by the seller.
As to the origins of that status, it would have resulted from the response that Gixen got when it tried to submit the bid to Ebay, a few seconds before the auction was due to end. So, it's as a result of what happened on the Ebay side, once your bid was confirmed with them. That can be the result of a seller imposing restrictions on the auction but it can also be the result of restrictions that Ebay are forced to impose themselves, as a result of local selling regulations... not applicable in this case but, for instance, items categorised as dangerous in certain legislations can't be sold to buyers that reside within the territories where those laws apply.
Since the chronology and history is non standard here, it might be worth asking the seller what they think happened with the original listing, and what they did to end up where we are now, since that might shed some light on why your bid was rejected.
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orodicarta
Guest
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| Posted: Sun Oct 27, 2024 12:02 pm Post subject: |
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Hello, I'm having the same \"you are not eligible\" message from Gixen in the last 2 biddings (on different sellers..)
I have more than 500 feeds with 100% positive rate, never cancelled any won and have always put bids manually without any problem.
Could anybody please check the ebay ID number 235797784325? Thank you, best regards,
Davide |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7207
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| Posted: Mon Oct 28, 2024 12:30 am Post subject: |
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Could anybody please check the ebay ID number 235797784325? |
eBay provided no additional information here, only \"You are not eligible to bid on this item.\". I would give them a call and ask. |
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Mon Oct 28, 2024 3:25 am Post subject: |
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Yes, it would be interesting to know what Ebay say.
Since it's a bank note (I know, not current legal currency), whether Ebay might be constrained by certain money laundering legislation restricting currency exchanges between certain jurisdictions.
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Mark |
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orodicarta
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| Posted: Tue Oct 29, 2024 12:00 pm Post subject: |
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Thank you for helping me. There's no legislative restriction on paper money in Italy. I know you have to ask for a permission in case you want to export ancient coins (prior to 1909) abroad, but in this case the seller is italian and me too, and it's not a coin. I currently buy and sell paper money within Italy and abroad, and I never experienced problems in bidding. But now it's the second time I have problems with Gixen, loosing the auction for no apparent reason.
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Cupid
Joined: 09 Aug 2007
Posts: 7835
Location: Bristol, UK
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| Posted: Tue Oct 29, 2024 12:45 pm Post subject: |
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| Quote: | for no apparent reason.
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Have you asked Ebay, as Mario suggested ?
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Mark |
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orodicarta
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| Posted: Wed Oct 30, 2024 3:41 pm Post subject: |
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| There's not a proper FAQ for this kind of problem, I'll try to contact them by phone tomorrow and I'll let you know. Thanks |
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