Password

[Me]

Hi Mario,

Hope all is well with you! HELP!!!!

I am getting the following message:

Password is not a match. Could not log you in.

eBay refused your password. Please check the following:

1) Try to log in with the same username/password combination directly at the ebay website. If this fails, you have to resolve the problem with ebay directly.

2) If you use multiple languages / locales, check that your keyboard is set to the right one.

3) Some special characters presented a problem for Gixen in the past. If you use an unusual character in your ebay password, please let us know what it is (never email your full password, just the character in question).

4) If you changed your ebay password, the new password applies to Gixen as well. All the snipes scheduled with the old password are invalid and you have to re-enter them. You can no longer see the old sniping entries.


I haven't changed my password and I know I am entering it correctly. I've never had a problem in the past. Is there a glitch in the system right now or something?

Thanks in advance for your help....Donna

[mario]

Donna, what is your ebay username?

[me]

I have emailed you....thanks!

[stefan]

hi mario,
i am new to gixen and when attempting to log in ,i keep getting the message "please contact admin"..
my user name works perfectly on e bay but gixen.com won`t recognise it ( i`m entering it correctly)
my user name contains the / character.
any suggestions?
thanks,
stefan.

[Gixen]

[mario]

Hm, that "/" character in the username could be the problem. Let me see if I can fix this.

[mario]

Please try again now, it should work.

[stefan]

thanks mario!
i can now log in my username containing the / character.
nice work,
stefan.