View previous topic :: View next topic |
Author |
Message |
gorgemann Guest
|
Posted: Tue Nov 17, 2020 8:40 pm Post subject: charged for membership 2x |
|
|
Hello,I recently renewd by GIXEN membership. However, my American Express card has been charge $6. on both October 8 2020 and October 19 2020.
Apparently, a mistake was made. If you would like to credit my membership so it goes for two years, expiring on October 2022, that is fine with me, I have attached the documentation from American Express for your reference.
Please advise. Thank you. |
|
Back to top |
|
![](templates/subSilver/images/spacer.gif) |
Cupid
![](images/avatars/194958411646bb2dfa87ad8.jpg)
Joined: 09 Aug 2007 Posts: 7598 Location: Bristol, UK
|
Posted: Wed Nov 18, 2020 4:38 am Post subject: |
|
|
Is it possible that you signed up for annual renewal last year, so that one of these was automated by Paypal ?
Have you been credited with both payments in terms of the length of your subscription ?... So have those two years already been added or just the one at present ?
Is this a copy of an email that you have already sent to the support address provided on the Contact tab ? If so did you include your Gixen id in that email ? _________________ Mark |
|
Back to top |
|
![](templates/subSilver/images/spacer.gif) |
mario Site Admin
![](images/avatars/19134297914546311457e7f.gif)
Joined: 03 Oct 2006 Posts: 7129
|
Posted: Wed Nov 18, 2020 11:27 am Post subject: |
|
|
Please email me if you haven't already, when this happens I always issue a refund. |
|
Back to top |
|
![](templates/subSilver/images/spacer.gif) |
|