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bobosteph Guest
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Posted: Sun Dec 12, 2021 7:49 am Post subject: subscription not applied |
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Hi,
I've renewed my subscription but It's not applied to my account.
I received the subscription confirmation on my paypal email (different from my gixen mail)
I tried to do a password reminder with my paypal address but I didn't receive anything.
Can you help me to activate the subscription on my account?
Thanks. |
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Cupid
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Joined: 09 Aug 2007 Posts: 7599 Location: Bristol, UK
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Posted: Mon Dec 13, 2021 6:14 am Post subject: |
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Is the Gixen account referenced in the Paypal payment exactly the same as the account that you are logging in to here ? _________________ Mark |
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bobosteph Guest
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Posted: Wed Jan 26, 2022 2:24 pm Post subject: |
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I'm sorry for my late reply, I've had some health problems and haven't used my account for a while.
I can't remember if I specified an account in the payment but as I said the email is not the same. The paypal transaction number is 1JF35739U3086282L, can you check?
Thanks. |
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Cupid
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Joined: 09 Aug 2007 Posts: 7599 Location: Bristol, UK
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Posted: Thu Jan 27, 2022 4:31 am Post subject: |
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It's been said before that Paypal transactions don't have the same reference number for the sender as the receiver, which would make it impossible for Mario to find your transaction from your reference.
It would be better to let him know, via email, exactly when the payment was made and what the Gixen id is that is referred to in that payment. He can be contacted directly at the support address given on the Contact page. _________________ Mark |
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Gixen Advertisements
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Posted: Thu Jan 27, 2022 4:31 am Post subject: |
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bobosteph Guest
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Posted: Thu Jan 27, 2022 6:03 am Post subject: |
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Ok, I didn't know that the transaction numbers were not the same.
I send the info via the contact page, thanks! |
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mario Site Admin
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Joined: 03 Oct 2006 Posts: 7131
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Posted: Thu Jan 27, 2022 8:40 pm Post subject: |
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Transaction ids are not the same for buyer and seller, however paypal allows you to search by the other party's transaction id if you are involved in it, so it's actually useful. |
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Bruce Douglas Guest
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Posted: Thu Jan 27, 2022 10:54 pm Post subject: Chunks purchased but can't use |
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I purchased chunks and received confirmation but I can't find the "settings" to turn on a chunk. Help? Thanks Bruce |
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mario Site Admin
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Joined: 03 Oct 2006 Posts: 7131
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jeffreyriddle8 Guest
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Posted: Thu Feb 03, 2022 3:46 pm Post subject: |
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Just paid for subscription --- is there a lag for my account to be linked to it? Would like to put some snipes for tonight in, but have hit a limit and it doesn't show me as having subscribed yet. |
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mario Site Admin
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Joined: 03 Oct 2006 Posts: 7131
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Posted: Thu Feb 03, 2022 4:31 pm Post subject: |
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There shouldn't be, the lag should be no longer than a minute, until paypal notifies Gixen.
Please email me and include your username. |
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