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unable to reset gixen password

 
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john314buyer
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PostPosted: Sun Sep 18, 2022 6:53 pm    Post subject: unable to reset gixen password Reply with quote

I tried to reset the password - i gave the right username, but i did not receive any emails. Checked in spam etc.

It asks for my first name, which I gave - i go by a couple of first names and so wondering if that is the issue?
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Cupid



Joined: 09 Aug 2007
Posts: 7261
Location: Bristol, UK

PostPosted: Mon Sep 19, 2022 5:10 am    Post subject: Reply with quote

I'd recommend that first you use:

https://www.gixen.com/forgotusername.php

to confirm that you are using the right Gixen id.
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john314buyer
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PostPosted: Mon Sep 19, 2022 7:45 pm    Post subject: Reply with quote

Cupid wrote:
I'd recommend that first you use:

to confirm that you are using the right Gixen id.


thank you for your comment.
I tried, and this time i received an email with the username, and it was the same...

the email with the password never arrived again - is it because it wants the same first name as set up earlier? I tried 2 combinations of my name and both did not work
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Cupid



Joined: 09 Aug 2007
Posts: 7261
Location: Bristol, UK

PostPosted: Tue Sep 20, 2022 3:01 am    Post subject: Reply with quote

OK,

In that case please email the details to Mario direct at the support address given on the Contact page. The most important of those details being your Gixen id, but also supply the names that you have tried that did not work.
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PostPosted: Tue Sep 20, 2022 3:01 am    Post subject:

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mario
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Joined: 03 Oct 2006
Posts: 6947

PostPosted: Tue Sep 20, 2022 12:49 pm    Post subject: Reply with quote

Please email me from the email address on file and include your username - I will provide you with a link to reset your password.
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