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locked out. cannot verify identity 6674

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PostPosted: Mon Nov 28, 2022 10:40 pm    Post subject: locked out. cannot verify identity 6674 Reply with quote

recently logged out of ebay and then could not log back in. ebay did not recognize my password. So I had to reset password. Now I am cancelled on gixen. I was told to go to settings page but that doesn't work. I can't reset my password on gixen because I am unable to verify my existence. The email accounts listed for me are invalid or inactive. Never used. Phone number also invalid. I cannot change my email account to a valid one because gixen says that account is already in use. Of course it is in use. It is my email account. How do I get back into the system???
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Joined: 09 Aug 2007
Posts: 7667
Location: Bristol, UK

PostPosted: Tue Nov 29, 2022 3:44 am    Post subject: Reply with quote

You shouldn't need to change your Gixen credentials or even verify your Gixen account in order to re-establish the authorisation for Gixen to place a bid on you Ebay account for you. You do that via the second section of the Settings page. So as long as you can get to that point that's what I'd suggest you use, as per this blog:

If on the other hand you do wish to go further than that with your Gixen account, and can't figure out how to change the email address associated with it, please email Mario direct at the support address given on the Contact page, explaining exactly where you get stuck and why and he'll get back to you with more details on what you can do to fix it.

Gixen will only complain about an email address being 'in use' if it's associated with a different Gixen account, so I'd also suggest that you check that you have not registered with Gixen more than once.
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