Purchased chunks not credited to account

[itskenny0]

Hi!

I purchased mirror chunks (2 packs) a few weeks ago, and they were never credited to my account (itskenny0). I emailed support(at)gixen.com but I never received an answer.

Could you please check?

Thanks a lot!
kenny

[Cupid]

I didn't know you could buy multiples of these.

You do realise that you have to enable a chunk on the Settings page before your account has any Mirror privileges applied ?
_________________
Mark

[itskenny0]

If paying via PayPal, you can buy two units of chunks during checkout, which is what I did. I did check Settings, first thing, it shows I have 0 chunks available. I still paid $20, this transaction is also visible in my account, but nothing was credited.

I am sure this is a bug, can you please have a look?

acct. itskenny0
txid 7NH73558T81843723

[Cupid]

Please can you send the details direct to Mario, via email, at the support address provided on the Contact page.

The most important aspect is the Gixen id to which the payment applies.
_________________
Mark

[Gixen]

[itskenny0]

As I indicated in the first post, I've done that twice now. When looking through my Sent email logs, it clearly states the Google E-Mail server accepted my mail. Maybe Mario needs to check the spam folder?

I never post in public forums unless it is the last option I see. Unfortunately this is the case here.

[Cupid]

OK, I'll contact him independently, as I know my communications do get through.
_________________
Mark

[mario]

This has been resolved now. My apology for the delay.