Login is SSL protected. By clicking on "Log in Now" you agree to terms of usage.


What is Amazon's \"Guaranteed delivery\" really

Post new topic   Reply to topic Forum Index -> Blog
View previous topic :: View next topic  
Author Message
Site Admin

Joined: 03 Oct 2006
Posts: 7164

PostPosted: Sun Nov 11, 2018 7:16 pm    Post subject: What is Amazon's \"Guaranteed delivery\" really Reply with quote

I was surprised recently when an owner of another eBay sniping service (identity withheld, but I'm sure he'll see this), a nice guy I like, told me that he never buys from eBay. If I recall correctly, the reason was delivery speed.

On the other hand, my first choice is always eBay. I happen to like the fact that I am not just choosing a product, but seller as well. With everything that follows - including shipping, you primarily deal with the seller. I like that. On Amazon, you really don't - Amazon has its own ways to push sellers up and down, but they (Amazon) really choose the seller you will buy from, and you, buyer, only choose the product you want.

That said, I buy from Amazon as well, and mostly when I need a product quickly. That "guaranteed delivery on ..." looks good, doesn't it?

Only, in my own experience, it fails too often. I buy from both and, and amazon disappointed me in large number of cases - several times with Amazon Logistics, with Fedex, and with Purolator in Canada. Too many times to count, and certainly a double digit percentage of my orders.

When this happens, as it just did to me, they display a message "Now expected 10 November - 13 November. We're sorry your parcel is late. Please come back Wednesday if you still don't have it, and we'll help you out. Was expected Friday, 9 November".

In other words, they failed, and they don't even want you to bother them by calling.

And if you do, their policy says they "may" refund your shipping, likely after you spend much more time on the phone with them than that shipping is worth.

If you already paid for Amazon Prime... well, that means you really get nothing - that delivery guarantee is completely worthless.
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic Forum Index -> Blog All times are GMT - 8 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2006 - 2023 Forum powered by phpBB © 2001, 2005 phpBB Group.