No snipe due to Shipping Address Country Restricted

[kopalot]

I am in Australia and bidding on a US item 233654814293. My Gixen bid of US$37.89, which was higher then the current bid of US$35 was rejected (on main and mirror) for the reason "AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED".
The seller has provided a shipping cost for Australia and Australia is specifically included in the Posting To countries listed.
I've used Gixen to successfully bid on 100's of similar eBay items in the USA and this has never happened.
Any suggestions?
Thanks,
kopalot.

[stalin]

The same thing happened to me twice. Last time yesterday, with object 174353663642. In this case too the seller (in the USA) explicitly mentioned shipment to my country (Italy) by the Global Shipping Program, yet my bid failed with the same error message.
I won many other auctions without problems, but now I know that any moment I can lose an important auction.
And if a sniping program is unreliable, it is useless.

[mario]

The restriction can come both from the seller (even if he specifies the country in the list of shipping countries) and (apparently) eBay, if for whatever reason eBay restricts entire categories for shipping abroad due to legal restrictions.

If you doubt something like this may happen, at the moment the only way to find that is to place a small bid ahead of time. Gixen has no way of finding this out until it tries to submit your bid.

[EHT]

Came across this because I was trying to figure out how to enter bids when I have addresses in 3 countries that I receive items at.

I noticed that the shipping costs don't show up correctly for some items unless you change your settings to snipe from that country's specific eBay site before you add the item to your snipes.

After you do, the shipping cost shows correctly, or if for example you choose the US for a UK item shipping preview will show global shipping cost, but if you delete the item and re-add it after changing settings to snipe from UK site, then it shows the local UK delivery costs. It seems like there should be more settings, to easily choose which country you want to bid from for each item that you add. Perhaps this would also solve the problem mentioned here.

[Gixen]

[Cupid]

If you are able to have items shipped to different countries it is recommended that you do so via using different Ebay ids that each, permanently, have the shipping address set to one address in one country.

That then dictates the use of separate Gixen ids that are linked to those separate Ebay ids. Those Gixen ids can then also have fixed Target settings that correspond to the shipping address of the Ebay ids that they bid on.
_________________
Mark

[EHT]

[Cupid]

I believe what you suggest should work.

However that's a lot of faffing about that you need to get exactly right, at exactly the right time, and it's impossible to change things after you've won or your bid has been rejected. So, I wouldn't recommend it.
_________________
Mark

[EHT]

[EHT]

Just to report back, I bid on an item in the UK and it worked. I'm in North America and have shipping addresses in eBay in Canada, US, and UK.

I set my eBay shipping address to UK, set Gixen to UK under "Ebay country site" and added the item to my snipe list.

I added the shipping address to my Apple Pay list of shipping addresses as well.

I tested by making a single small bid on the item, which already had quite a few small bids, to make sure it would let my account bid.

The snipe was successful. When I went in to pay, it showed the correct shipping to the UK, and my UK address.

[jrandy01]

This just happened to me, on an important auction (extremely rare, one-of-a-kind item). I am livid, to say the least. I am in the US and the seller is in UK, and I have bought from her before - as recently as a couple weeks ago. I don't see any reason at all why eBay would have restricted my bid. I was willing to pay 800 GBP for an item that sold to a single bidder for 75 GBP. This is definitely making me rethink the use of sniping technology.

[Cupid]

Since you know the seller, have you tried asking them if they changed the areas that they are willing to send things ?
_________________
Mark

[Guest]

[Cupid]

What category of item was it ?

As Mario mentions above, it appears that sometimes Ebay imposes the restriction due to what it judges to be regulatory barriers, for example anything that could be regarded as a weapon is likely to be restricted for international sale, but other categories also exist, I'm sure.

You can certainly complain to Ebay, as to why your bid was rejected by them, but customer support staff often don't seem to have the level of access that would be required to Ebay systems to be able to give you the level of information that would be useful.
_________________
Mark

[jrandy]

[Cupid]

Ok,

Perhaps worth a try complaining to Ebay then... but, as I say, that's usually a waste of time in terms of actually resolving the issue... but if enough people complain eventually someone at Ebay might take a closer look at the reasons why their software rejects bids... after all there are more than one loser in this situation, even their own fee collection is lower.
_________________
Mark

[Guest]

[Cupid]

Ebay as an organisation are aware of Gixen, there is no sanction that they impose on it's users. That's not to say that all Ebay employees are equally aware, mind you, especially not in customer facing roles.

They don't operate a sniping service in house, but have always recognised that 'sniping is part of the Ebay experience'.
_________________
Mark

[Guest]

[Guest]

[jrandy]

Well, the item I wanted (which was re-listed without any country restrictions) I was able to do a test bid on before setting my snipe. No issues, and the test bid was successful - but the snipe still said there was a shipping restriction I literally watched as something I bid 1,000 GBP on sold for 130 GBP. Needless to say, I will not be using a snipe tool any longer.

[Cupid]

Can you share the auction number with Mario, so that he can take the issue up directly with Ebay ?
_________________
Mark

[jrandy01]

[Cupid]

Thanks.
_________________
Mark

[jrandy]

Hi Mario - by chance were you able to discover anything on your end that caused the snipe to fail? (test bid worked successfully, but snipe did not) Thank you.

[mario]

[krazykipa]

Even if you have multiple global addresses, the error can still occur. In order to resolve this, you must change your primary shipping address to match the item country within your eBay profile settings: accountsettings.ebay.com/uas/addresses

Once I did this, I was able to bid/snipe on items that resulted in errors before. HTH.

[mario]

I just got a notice from eBay that this was a bug and that they fixed it. Let me know if you still experience this issue.

[jrotaetxe]

This \"bug\" has a new victim.
Item listed in Germany, bidding from Spain (see... both countries in the EU. No possible restriction for any reason) and my bid did not reach its destination. Pissed, to say the lesss...
Regads

[Cupid]

[jrotaetxe]

Hello, Mark.
I did not a bid test because I wasn?t aware of this could even happen, even less between two countries belonging to the European Union. In fact, I suspect this is in the edge of the commercial European law?. The most frustrating was I placed a question to the seller before bidding to have info about shipping costs.. 17 Euro...
Regards

[Cupid]

Yes, I see.

It's maybe worth you going direct to Ebay yourself then... but they do currently allow sellers to restrict where they are prepared to send things, even within the European Union... so the door is open for them just to say that's what happened here.
_________________
Mark

[jrotaetxe]

Of course. An I can say in my favour they cannot reject \"a priori\" a request coming from one of the state members of the EU. This is against the basic \"freedom of purchasing\" within the union. If I purchase a good I cannot transport later will be my problem, but they cannot (should not) barrage my bid. I have a formal claim in Ebay, and if the response is not satisfactory, will drive it through consumer authorities.
Is a nice situation what we have here...

[mario]

Sellers can impose restrictions of whatever nature they want, including shipping to other EU countries. I am not aware of any legislation that prevents them from restricting shipping. In fact, sometimes shipping can be restricted within a single country (to other regions) for various reasons.