Desktop Manager - Could not get info for item

[TonyWarrington]

Up until just recently have had no problems but...
Using the Desktop Manager application in Windows 10 I am unable to add items, constantly getting the message:
Could not add item, API returned: ERROR (203): COULD NOT GET INFO FOR ITEM

If I sign on to Gixen.net either on the same PC or via iPad I have no trouble at all with adding editing bids.

Not 100% sure of when this started to happen but my suspicion is that it coincided with a recent Windows 10 update to the Windows 10 Creative Edition.

Can you suggest anything to enable Desktop Manager once again

Thanks

[Cupid]

I presume you are now using your Gixen credentials with the Desktop Manager ?

This will only get looked at more closely once everything is back on gixen.com next week.
_________________
Mark

[TonyWarrington]

Yes double checked Gixen credentials are same in Desktop Manager as when I sign in via the net.

I could be wrong of course but do have a strong feeling that this linked to Windows upgrade, maybe related to some change in the API?

[Cupid]

Make sure you are still running it on compatibility mode... but I suspect the problem lies elsewhere.
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Mark

[Gixen]

[Guest]

Thanks for your help on this. Tried all that I can think of including compatibility WIn 8 and even Win 7 no luck. So like you I suspect the problem elsewhere and likely within WIndows.

Hopefully this will be addressed in due course. In the meantime it is not a huge problem as going via the browser works just fine.

[Cupid]

It needs the most backwards compatibility you have available... back to Windows XP if possible.
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Mark

[mario]

Gixen Desktop Manager need a new version. The old one may or may not work with Gixen credentials. If not - please use the web interface until the new version is released.

[gixen user 8-1-17]

[Cupid]

What error is happening, and when ?
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Mark