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vent1020
Guest
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 Posted: Mon Jun 29, 2026 1:44 pm Post subject: Mirror subscription active but account locked as free |
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Hi,
I'm hoping someone can help with what appears to be an account issue.
My Gixen Mirror account suddenly started showing that my Mirror subscription expired on June 25, 2026. Since then, my account has been treated as a free account, showing ads and preventing me from scheduling additional snipes.
However:
- PayPal shows my annual $9.99 Mirror subscription is ACTIVE.
- The next PayPal payment is scheduled for July 5, 2026.
- The Gixen Settings page also shows my annual subscription as ACTIVE.
One thing that may be relevant is that on June 5, 2025, I originally subscribed to the $2.99/month Mirror plan. About a month later I cancelled that subscription and switched to the $9.99/year plan. I'm wondering if my account is somehow still referencing the old monthly subscription.
I've also emailed support a few days ago but haven't received a response yet.
Could someone please take a look at my account?
Username: vent1020
Thank you very much!
Dave |
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Cupid
Joined: 09 Aug 2007
Posts: 8195
Location: Bristol, UK
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| Posted: Tue Jun 30, 2026 1:56 am Post subject: Re: Mirror subscription active but account locked as free |
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| Quote: | vent1020 wrote:
I've also emailed support a few days ago but haven't received a response yet. |
This was exactly the right thing to do in these circumstances, because Mario is the only one that can look into this and make any necessary changes behind the scenes.
Sometimes it can take a few days for him to be able to catch up when there's a lot of emails coming in though.
Did you claim and/or get any refund on the $2.99 monthly plan ?
_________________
Mark |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7364
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| Posted: Tue Jun 30, 2026 3:11 am Post subject: |
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Dave,
My apology, not sure what happened here. I added 20 days to your subscription to resolve this. |
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vent1020
Guest
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| Posted: Tue Jun 30, 2026 1:34 pm Post subject: |
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| Quote: | Dave,
My apology, not sure what happened here. I added 20 days to your subscription to resolve this. |
Hi Mario,
Thank you very much! Everything is working again now and I really appreciate you adding the extra 20 days.
Thanks also for the quick help in getting this resolved.
Dave |
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Gixen
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| Posted: Tue Jun 30, 2026 1:34 pm Post subject: |
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