Multipe Charges in a Couple Weeks

[kardz51]

Trying to understand why I was charged $11.99 on 10/10 12:48pm and then another $11 on 9/24 6:34pm. It says for Gixen service for 1 & 2 yrs????? Help me understand. Thanks.

[Cupid]

There should be a record of all payments made for an account after the first section on the Settings page.

So, I'd first check there to see that both these payments are reflected in that area, because that indicates that they are for the same Gixen account. If not report back what is there.

After reviewing the history there I'd head off to your payment provider (most often that's Paypal) and see if I'd signed up to more than once for a recurring payment to Gixen. It's certainly possible to do that, many others have done so by mistake when they get notified that their subscription is about to run out but forget that they've already signed up for a recurring payment to renew it either yearly or biannually.

Any subscriptions you don't need (I'd suggest the most expensive one) you should consider cancelling there. That's all that's strictly necessary to stop it happening any more since on the Gixen side of things it only ever reacts to payments being sent to it, there's never any associated requests that come from Gixen.

However, if you want to go further and get refunds on overpayments then you'll need to contact Mario direct via email at the support address provided on the Contact page. In all such communication please provide both your Gixen id as well as details about which payments you'd like a refund for. When Mario does that you should see an associated shortening in the time period for which your Mirror subscription is valid, if this has been going on for a while, which can be the case when people don't notice extra payments that they were not expecting you may find that currently that period is quite long.

If you still can't figure out what's been going on please come back with some more details (payments and Mirror subscription end dates in particular) and we'll take it from there.
_________________
Mark

[kardz51]

Thanks for your assistance.

Here's what I've found.

On 9/24 06.34am I was charged via PayPal $11.00 for ID cards51 id358r. It states this is for Gixen 2 yr mirror service.

There is no record of this on your Settings page as you suggested.

on 10/10 at 12:48pm PayPal charged me $11.99 for a 1 year subscription the profile id is I-VMAL9EVUOVWW and shows on your settings page.

Still confused on what I should do next. Thank you for your assistance.

[Cupid]

OK, so payments being sent from Paypal but not reflected on the Settings page is usually an indication that you've set up more than one Gixen account,

So, lets concentrate on the payment that is NOT showing up there at the moment. On the notification that you get from Paypal for that payment there should be a reference to a Gixen id to which it applies. Can you find any indication there ?

Another way to track down lost Gixen accounts is to use your email address with this form. If you have multiple email addresses try them all, and see what you get back.

Once we track down what Gixen accounts you have, if you don't need to have more than one, we can consider consolidating them into one place. Lets take this one step at a time, at this stage though.
_________________
Mark

[Gixen]

[kardz51]

You are correct sir, not sure how that happened.

The $11 charge from 9/24 6:34am says it's for 2 yr mirror service for cards51 id358r

The $11.99 charge on 10/10 12:48pm is for id kardz51

I don't want a refund can the two be combined someway please?

Thanks so much, Ken

[Cupid]

Well, yes you can transfer the subscription from one to the other by logging in to one of them and then on the MySnipes page selecting the Settings button and going to the 'Transfer your mirror subscription' section and selecting the 'Mirror Transfer Form' link. That takes you to a page where you can specify from which Gixen id to which Gixen id you want to make the transfer. It requires confirmation via the automated email that it sends before it actually happens.

That is going to result in you having a long subscription on the one you choose to keep though, which you probably don't need.

Long term you don't need two subscriptions if you only use one Gixen account so I'd still recommend deleting the subscription that gives you the least value from within your Paypal account... before you build up even more subscription that you don't need.

To reduce what you've already got you would need a refund (possibly more than one), and only Mario can sort that out for you, via email as detailed above in my first response.
_________________
Mark

[kardz51]

Thanks so much for your patience on this.

I have submitted the transfer of id cards51 to id kardz51,

do that eliminate the cards51 id so Paypal will not charge to it in the future?

Thanks again

[Cupid]

[Furba]

Hello, sorry to bring this to you, but can you please check your automated payment system, at 19th-yestarday I have usual withdraw for this month and today I have 2 more attempts to withdraw same amount .... last month, 20th September, I have been charged twice, wrote back to the mail I`m receiving in gmail and still no answer. Could you please look into this matter, please. Its not much only 2.70, but anyway.

Thanks in advance.

[Cupid]

[Furba]

Thank you for the fast response, I didnt knew there is that many settings .... please find attached the screenshot of all 3 app that goes money trough Bank app, PayPal and Gixen, it is about this account and one thing more they have told me that PayPal doesent log unsuccessful transactions, please do advice how to proceed further, if you ask me I`ll contact PayPal to come up with statement.

Thanks again.

[url]limewire.com/d/cOG3q#cnKHgozowX[/url]

[mario]

I cannot find any emails from you in the history, possible filtered out by my mail service, but either way, I found a weird second paypal subscription that seems to have been created in error somehow. I canceled it and issued a refund.

[Furba]

Thanks a lot, sorry to give a trouble over a few bucks but I was interested if it is a kind of scam by someone who scanned my network.

All the best and keep it going, you are making many people happy!